Service is usually great. During our stay We usually are served by a gentleman with blonde and pink hair and he’s extremely attentive and knowledgeable. Food is pretty decent. It’s never busy kids can kind of run around.
Tonight I was served by a tan woman with short hair and bangs . I ordered for pick up it was a chai latte and some milk for my kids.
I was given a chai tea bag. Which is almost $4 less than a chai latte.
I went downstairs just to ask if I could have the chai latte as ordered and “she told me they don’t serve that for dinner… “ when it’s on their dinner menu and I ordered online off their dinner menu.
The she proceeded to tell me “if you know how to make it I will make it but I don’t know how to make it” repeatedly and as if she was annoyed.
I’ve never worked at Starbucks and was kind of baffled that she would say that.
I looked it up and let her know how it’s made.
She opens the fridge to find the chai concentrate and made it then said “I hope it tastes good” then gave it to me.
I was nice the whole interaction and asked really nicely and wouldn’t have asked if there wasn’t a price difference. But yeah that was prob one of the worse interactions I’ve had at a restaurant.
She likely just wasn’t trained on how to make it so it might not be her fault but asking if I knew how to make it was strange and being told she wouldn’t make it unless I knew how was weird
ryan qu
There was free hot cocoa and cookies and chocolates and my room came with a free pet lady bug!!!
Atmosphere: 5
Food: 5
Service: 5
민성준
I like the atmosphereI didn't eat any actual food.
Atmosphere: 4
Food: 3
Service: 4
Jimmy Pickett
Very expensive, limited menu.
Atmosphere: 3
Food: 3
Service: 5
ThomasLee53
My flight to cancun was delayed so needed to stay in austin and the asian front desk guy is very helpful. Im assuming his name is patrick? parick? he is awesome! customer service is an A+! he is a gem in your hotel
JoeNathan9249
Actual hotel experience was fine. Deeply appreciate having very early shuttles available. We took the 4:30 am shuttle - the fact that this was available at this time was the central reason we selected this hotel. Front desk staff was very helpful. Extremely difficult to make a reservation via phone (and had problems with on-line reservations. Required 4 phone calls and was quite frustrating. Person who answered the phone at this hotel when I called to clarify when the first shuttle ran was extremely ineffective. After she answered the question, I asked her to make a reservation. I had to give her relevant information (Name, credit number, email, 4 times - literally) She promised to send a confirming email. 3 hours later, no email. 2nd phone call to hotel - I was told I had to call another number. I did 3rd phone call was somehow routed to Canada. The person who answered explained that Canadians spell "Center" differently than Americans. (This is part of my email). This person informed me that there was no reservation - though the first person I talked with insisted that a reservation had been made. This person made a reservation and sent a confirming email. However, when I read confirming email, I was being charged $20 more than the previous person said I would be charged. So I made a 4th call . Was finally able to get price resolved. But 4 phone calls is ridiculous.
melendz
This hotel checks the boxes for a quick stay... convenient location close to the airport, friendly service, clean and comfortable rooms, plenty of outlets for electronics, mini fridge and microwave. However, I cannot rate it higher because it is way overpriced for the type of room. They even charge extra $15 for parking. What does that buy you? Absolutely nothing. They have a sign stating that they are not responsible for any damage to your vehicle.
nbkob74
Room smelled like mildew. Crappy window a/c unit. Only about 1/2 TV channels worked and those were mostly not in HD. Felt like a throwback to when the hotel was originally constructed. Common areas look like they got a cheap cosmetic upgrade, but fixtures in room were pretty dated. Shower temp only got to about 70% of notmal heat. Feral cats hanging out in front of hotel when departed early morning. Hotel in a bit of a sketchy area, too. Hard pass at ever returning hwre. Front desk staff very friendly was only positive.
AdeleGee
The main thing about hotel stays especially for a solo business traveller like me, is about the helpfulness of the staff. I found all of them to be friendly and want to single out Bob who was beyond helpful on how I could get around without a car. He helped me with Uber when i did not have a mobile phone to confirm with. Everyone else was very accomodating and friendly making the experience comfortable. The room itself was spacious although rather dated. The bistro was very very good too.
thechief1100
I travel several times a month and I am a Diamond member. The one reason for Five Stars? The night front desk clerk auditor. I wish I got her name (Brunet sort of short). She fed the cat, since its a Courtyard and coffee is through the bistro and it wasn't open (5 am) she made coffee for a couple in need. She gave me a bottle of water. She wished us safe travels with out the fake "my pleasure" response. Put her in management!
This is a great Courtyard. Very clean and convenient to the airport and downtown. They even called me an Uber to/from the airport while their shuttle was down. Talk about fantastic service! Phoebe was so welcoming and provided a great check-in. She would be a wonderful Front Desk Manager. It was an amazing stay. Thank you!
hoped800
Me and my friend had really fun stay! We came to visit our friend here at Austin and we had a late night check in but the on duty receptionist Cristine was very accommodating all throughout our stay. Thank you Cristine for your hospitality!
Roseroj002
We came to the hotel late at night and Cristine, the front desk, help us alot and even offer us some water to settle down. Everything was smooth and on point. The room is decent and comfortable too! Thankyou Cristine! Excellent Job!
Char222000
Phoebe is the best hands down I bothered her about 20 times and not once did she have a bad attitude…. Her service was A1 and communication was phenomenal she took the time to solve all my problems in a caring way I recommend asking for her my stay at the Marriott was 100x better all because of her thank you ?
pervaisc
its 2022, spent 2 weeks here unfortunately. The bad: thin walls, housekeeping nearly none existent, bistro service slow for morning breakfast the wait is 30 minutes plus. I requested housekeeping twice in 2 weeks, got only one service from them. Ran out of toilet paper, clean towels. Received front desk calls twice in two weeks saying my radio was to loud, TV was too loud at 10:30-11 at night. Rude night shift Texan's. Parking lot security fence now erected, trailer park next door but mostly hidden from trees.
Service is usually great. During our stay We usually are served by a gentleman with blonde and pink hair and he’s extremely attentive and knowledgeable. Food is pretty decent. It’s never busy kids can kind of run around.
Tonight I was served by a tan woman with short hair and bangs . I ordered for pick up it was a chai latte and some milk for my kids.
I was given a chai tea bag. Which is almost $4 less than a chai latte.
I went downstairs just to ask if I could have the chai latte as ordered and “she told me they don’t serve that for dinner… “
when it’s on their dinner menu and I ordered online off their dinner menu.
The she proceeded to tell me “if you know how to make it I will make it but I don’t know how to make it” repeatedly and as if she was annoyed.
I’ve never worked at Starbucks and was kind of baffled that she would say that.
I looked it up and let her know how it’s made.
She opens the fridge to find the chai concentrate and made it then said “I hope it tastes good” then gave it to me.
I was nice the whole interaction and asked really nicely and wouldn’t have asked if there wasn’t a price difference. But yeah that was prob one of the worse interactions I’ve had at a restaurant.
She likely just wasn’t trained on how to make it so it might not be her fault but asking if I knew how to make it was strange and being told she wouldn’t make it unless I knew how was weird
There was free hot cocoa and cookies and chocolates and my room came with a free pet lady bug!!!
Atmosphere: 5
Food: 5
Service: 5
I like the atmosphereI didn't eat any actual food.
Atmosphere: 4
Food: 3
Service: 4
Very expensive, limited menu.
Atmosphere: 3
Food: 3
Service: 5
My flight to cancun was delayed so needed to stay in austin and the asian front desk guy is very helpful. Im assuming his name is patrick? parick? he is awesome! customer service is an A+! he is a gem in your hotel
Actual hotel experience was fine. Deeply appreciate having very early shuttles available. We took the 4:30 am shuttle - the fact that this was available at this time was the central reason we selected this hotel. Front desk staff was very helpful. Extremely difficult to make a reservation via phone (and had problems with on-line reservations. Required 4 phone calls and was quite frustrating. Person who answered the phone at this hotel when I called to clarify when the first shuttle ran was extremely ineffective. After she answered the question, I asked her to make a reservation. I had to give her relevant information (Name, credit number, email, 4 times - literally) She promised to send a confirming email. 3 hours later, no email. 2nd phone call to hotel - I was told I had to call another number. I did 3rd phone call was somehow routed to Canada. The person who answered explained that Canadians spell "Center" differently than Americans. (This is part of my email). This person informed me that there was no reservation - though the first person I talked with insisted that a reservation had been made. This person made a reservation and sent a confirming email. However, when I read confirming email, I was being charged $20 more than the previous person said I would be charged. So I made a 4th call . Was finally able to get price resolved. But 4 phone calls is ridiculous.
This hotel checks the boxes for a quick stay... convenient location close to the airport, friendly service, clean and comfortable rooms, plenty of outlets for electronics, mini fridge and microwave. However, I cannot rate it higher because it is way overpriced for the type of room. They even charge extra $15 for parking. What does that buy you? Absolutely nothing. They have a sign stating that they are not responsible for any damage to your vehicle.
Room smelled like mildew. Crappy window a/c unit. Only about 1/2 TV channels worked and those were mostly not in HD. Felt like a throwback to when the hotel was originally constructed. Common areas look like they got a cheap cosmetic upgrade, but fixtures in room were pretty dated. Shower temp only got to about 70% of notmal heat. Feral cats hanging out in front of hotel when departed early morning. Hotel in a bit of a sketchy area, too. Hard pass at ever returning hwre. Front desk staff very friendly was only positive.
The main thing about hotel stays especially for a solo business traveller like me, is about the helpfulness of the staff. I found all of them to be friendly and want to single out Bob who was beyond helpful on how I could get around without a car. He helped me with Uber when i did not have a mobile phone to confirm with. Everyone else was very accomodating and friendly making the experience comfortable. The room itself was spacious although rather dated. The bistro was very very good too.
I travel several times a month and I am a Diamond member. The one reason for Five Stars? The night front desk clerk auditor. I wish I got her name (Brunet sort of short). She fed the cat, since its a Courtyard and coffee is through the bistro and it wasn't open (5 am) she made coffee for a couple in need. She gave me a bottle of water. She wished us safe travels with out the fake "my pleasure" response. Put her in management!
Restaurantji Recommends
This is a great Courtyard. Very clean and convenient to the airport and downtown. They even called me an Uber to/from the airport while their shuttle was down. Talk about fantastic service! Phoebe was so welcoming and provided a great check-in. She would be a wonderful Front Desk Manager. It was an amazing stay. Thank you!
Me and my friend had really fun stay! We came to visit our friend here at Austin and we had a late night check in but the on duty receptionist Cristine was very accommodating all throughout our stay. Thank you Cristine for your hospitality!
We came to the hotel late at night and Cristine, the front desk, help us alot and even offer us some water to settle down. Everything was smooth and on point. The room is decent and comfortable too! Thankyou Cristine! Excellent Job!
Phoebe is the best hands down I bothered her about 20 times and not once did she have a bad attitude…. Her service was A1 and communication was phenomenal she took the time to solve all my problems in a caring way I recommend asking for her my stay at the Marriott was 100x better all because of her thank you ?
its 2022, spent 2 weeks here unfortunately. The bad: thin walls, housekeeping nearly none existent, bistro service slow for morning breakfast the wait is 30 minutes plus. I requested housekeeping twice in 2 weeks, got only one service from them. Ran out of toilet paper, clean towels. Received front desk calls twice in two weeks saying my radio was to loud, TV was too loud at 10:30-11 at night. Rude night shift Texan's. Parking lot security fence now erected, trailer park next door but mostly hidden from trees.
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