I absolutely LOVE this place!!! They make the best cupcakes I've ever had and their cakes are absolutely GORGEOUS! The owner is very reliable and always does her best, I'm definitely ordering again soon!
Wendy W
Toot Sweet dropped the ball on my baby shower. I had used them twice in the past, and because their work is cute wanted to use them for my baby shower at the end of May. I reached out about a month ahead of time and exchanged preliminary emails with Tiffany (the owner). A week before my final payment was due I reached back out with questions and to finalize the order. Radio silence on her end. I left her voicemails and emailed her but never heard back. My payment date came and went, and I tried her one more time but again, no response. In the end, 6 days before my shower, I found another baker. I would not recommend Toot Sweet. It's not worth the stress of not knowing whether they'll come through when you need them to.
Kristal O.
I'm so split on this review. In a nutshell the cupcakes were tasty and we got them on a two day short notice - AWESOME. I called for custom Mario cupcakes knowing it was a short two day notice and expecting a no. I had other no's after the first baker dropped the ball and then I did when traveling for work. Tiffany said she could do them and told me to send her the online request and she's send an invoice. So, I never got a response or an invoice. I literally had no idea what I was paying but seeing as the last baker was about $6 a cupcake I figured it had to be around there. I got nervous and called the next afternoon to which she said she got the request they'd be ready the next day at my requested 11:30 time - perfect!!! This is where shit started sucking. See, the baker address is near my house.....and near the cater....and near the party venue.... my 11:30 pick up was based on this location. We left my house at 11 A.M. to get an email from her at 11:02 stating the "address of pick up" was clear across town off onion creek parkway. The hell?!?! I get on the phone and let her know we're on the way in the car. My husband is speeding at the times we could and giving me heart attacks when we couldn't getting on 35. We finally arrive at 11:31. Knock on the door of this house and a kid answers and then shuts the door on us. We, I kid you not, already running late, sat on this random house patio in 98 degrees for 6 more minutes and then tried calling her with no answer. We had to go get the food. Had to leave. I nicely left the voicemail that I'm sorry no one gave us our cupcakes but with the last minute address change and now already running late and then being left outside we'd go get cupcakes from HEB. I'd reverse my payment on Paypal. As I'm making calls to coordinate parents to help at the venue since we're late she calls three times in a row. I can finally answer and I get a "I must have just missed you" answer. Well, it is what it is. Finally after getting a guilt trip on me I finally tell her if she can deliver to the party then it'll be okay. She showed up, stood staring at me, handed them and walked away. I understand why she was upset. I hope she understands why I was upset. WORDS OF ADVICE: be sure to specify the price before 30 min to pick up and specify WHERE your pick up is. Ultimately though the cupcakes tasted yummy! Not uber custom but perfect for the price and event.
Kristal B.
I'm so split on this review. In a nutshell the cupcakes were tasty and we got them on a two day short notice - AWESOME. I called for custom Mario cupcakes knowing it was a short two day notice and expecting a no. I had other no's after the first baker dropped the ball and then I did when traveling for work. Tiffany said she could do them and told me to send her the online request and she's send an invoice. So, I never got a response or an invoice. I literally had no idea what I was paying but seeing as the last baker was about $6 a cupcake I figured it had to be around there. I got nervous and called the next afternoon to which she said she got the request they'd be ready the next day at my requested 11:30 time - perfect!!! This is where s*** started sucking. See, the baker address is near my house.....and near the cater....and near the party venue.... my 11:30 pick up was based on this location. We left my house at 11 A.M. to get an email from her at 11:02 stating the "address of pick up" was clear across town off onion creek parkway. The hell?!?! I get on the phone and let her know we're on the way in the car. My husband is speeding at the times we could and giving me heart attacks when we couldn't getting on 35. We finally arrive at 11:31. Knock on the door of this house and a kid answers and then shuts the door on us. We, I kid you not, already running late, sat on this random house patio in 98 degrees for 6 more minutes and then tried calling her with no answer. We had to go get the food. Had to leave. I nicely left the voicemail that I'm sorry no one gave us our cupcakes but with the last minute address change and now already running late and then being left outside we'd go get cupcakes from HEB. I'd reverse my payment on Paypal. As I'm making calls to coordinate parents to help at the venue since we're late she calls three times in a row. I can finally answer and I get a "I must have just missed you" answer. Well, it is what it is. Finally after getting a guilt trip on me I finally tell her if she can deliver to the party then it'll be okay. She showed up, stood staring at me, handed them and walked away. I understand why she was upset. I hope she understands why I was upset. WORDS OF ADVICE: be sure to specify the price before 30 min to pick up and specify WHERE your pick up is. Ultimately though the cupcakes tasted yummy! Not uber custom but perfect for the price and event.
Kelli Hohnstreiter
Unfortunately I didn't have the pleasure of tasting any of the sweet confections of Toot Sweet Cupcakes & More. But what I can review and provide feedback on is the terrible customer service and lack of communications with the business owner.
Anne Vanderlaan
Super great service!
Stephanie A.
I ordered cookies and cupcakes from Tiffany for my cousin's baby shower in November. I chose this bakery specifically since they deliver. This is my first time in the area and not knowing my way around I thought it would be convenient. Also, the designs on her website are super cute. I have to say looks are deceiving. She did email me some pictures to choose from, which I did. The final product looked nothing like what I picked. The cookies were supposed to be embellished onesie sugar cookies, lots of frosting work. Instead I received stamped sugar cookies. They were still cute, but only 1 color and honestly I could have made them myself. The cupcakes - I asked for a light green with sparkly sugar. What I got looked like 4th of July cupcakes. The taste was good, The worst part of the whole thing was the delivery. The event started at 2 pm. I have an invoice that was paid in full prior to the event. On the invoice it has the time of the event. She was a no show with the cookies and cupcakes. I started calling and kept getting voicemail. My calls were going unreturned. I finally got in touch with her about 3:15 pm. She said her husband was on the way. She acted like it was no problem that she was late and didn't know what time the event had started. When her husband showed up it totally disrupted the shower when he brought in the desserts. It was very embarrassing to me as a hostess to not have this all set up in advance. The desserts arrived at about 3:45 pm. A full hour and 45 minutes after the start of the event. Unacceptable! And I paid for delivery!
Susana Baumann
A couple of things: First, I don't think they're actually at this location anymore. Second, I think things have improved since reading all these reviews from years ago.What hasn't changed: Communication is still iffy. You really need to be crystal clear and up front about what you want. I placed an order 9 business days in advance for 2 dozen cupcakes for my daughter on July 15. I didn't hear anything back until July 14, an email that asked if I still wanted tomorrow's order of cupcakes (I had prepaid already, so this was an odd question, but I suppose some people might have dates change on them). Then we had several short emails back and forth to solidify pickup plans. If you are ordering from Toot Sweet, you need to be proactive with communication because it seems from the communication delay between business and customer, perhaps they are very busy.They DID have my cupcakes on time, so that was good. And the flavors were the ones I chose.Unfortunately the reviews about dry cupcakes are spot on. I got Vanilla Dreamy and Strawberry. They did not taste fresh-baked. Maybe they freeze the batter and make it up fresh that day. There was a small amount of flavorless pudding? Custard? in the cupcake that I guessed was pudding to moisten it up, but it was thick, slightly off color and had no flavor, and did nothing for moisture.The icing was really good, delectable and buttery. Most of the kids at the party didn't eat the cake, just the icing. The presentation was ok. The icing was just sort of spread on flat and had sprinkles in it.The strawberry cupcake was much better. More moist, prettier presentation (piped icing) with pretty white and pink ball sprinkles. But it didn't taste like strawberry at all, just sweet.A mom at the party asked if I would recommend this place, and sadly, I said no. For the money I paid, I was expecting more tastiness and prettier presentation. The strawberry cupcakes were pretty and moderately tasty, but no strawberry flavor. It's weird because a friend of mine ordered from this place and the cupcakes were really really good that day. If I had tasted the ones I got first, I wouldn't have ordered from here.
Patricia Wolf
Delicious Macaroons, wow my....,though they were a lil pricey in my opinion. But they are delicious!! I ordered the salmon sandwich and it was great. Good casual calm atmosphere. ðŸ‘ðŸ»
sam b
Excellent service. Tiffany was good with communication regarding placing and delivering the order.Baker was good regarding maintaining the accuracy and attention given to the detail for the themed cake.cake was delicious especially the chocolate part.Delivery was good .would order again in the future.
A couple of things: First, I don't think they're actually at this location anymore. Second, I think things have improved since reading all these reviews from years ago. What hasn't changed: Communication is still iffy. You really need to be crystal clear and up front about what you want. I placed an order 9 business days in advance for 2 dozen cupcakes for my daughter on July 15. I didn't hear anything back until July 14, an email that asked if I still wanted tomorrow's order of cupcakes (I had prepaid already, so this was an odd question, but I suppose some people might have dates change on them). Then we had several short emails back and forth to solidify pickup plans. If you are ordering from Toot Sweet, you need to be proactive with communication because it seems from the communication delay between business and customer, perhaps they are very busy. They DID have my cupcakes on time, so that was good. And the flavors were the ones I chose. Unfortunately the reviews about dry cupcakes are spot on. I got Vanilla Dreamy and Strawberry. They did not taste fresh-baked. Maybe they freeze the batter and make it up fresh that day. There was a small amount of flavorless pudding? Custard? in the cupcake that I guessed was pudding to moisten it up, but it was thick, slightly off color and had no flavor, and did nothing for moisture. The icing was really good, delectable and buttery. Most of the kids at the party didn't eat the cake, just the icing. The presentation was ok. The icing was just sort of spread on flat and had sprinkles in it. The strawberry cupcake was much better. More moist, prettier presentation (piped icing) with pretty white and pink ball sprinkles. But it didn't taste like strawberry at all, just sweet. A mom at the party asked if I would recommend this place, and sadly, I said no. For the money I paid, I was expecting more tastiness and prettier presentation. The strawberry cupcakes were pretty and moderately tasty, but no strawberry flavor. It's weird because a friend of mine ordered from this place and the cupcakes were really really good that day. If I had tasted the ones I got first, I wouldn't have ordered from here.
Misty Diaz
Well I guess they are closed permanently. There was no sign and says it's open on Google but the business is gone. ?????
Joseph C.
I ordered 3 dozen large for my boo-thang' birthday party, smiles all around. I made one phone call and the rest was taken care of.. Frosting is usually the best part of a cupcake, but when it comes to Toot Sweet... It's the best part of being alive! Very new era business model, similar to Uber Eats; you order and they deliver. Where they differ from Uber Eats is definitely the customer service - Uber could learn a thing from my girl Tiffany, she even sent me photo of bae getting the cupcakes.
Pamela Duke-Goussy
Well, they may be the best cupcakes in town but we'll never know. I e-mailed several questions, they answered one of them, I e-mailed back an order anyway and with just days to go for my kiddo's birthday I have not yet received a response so we ordered a simple cake somewhere else, we really wanted something great because we've had a really tough year. They have my e-mail address, cell to text or home number to call but no word back at all. Disappointing.
Jennifer Luong
I was excited to order cupcakes through Toot Sweet Cupcakes for my sister's birthday. Unfortunately there was extremely poor communication between the business and myself. I will give credit to the fact that Toot Sweet tried to deliver the cupcakes multiple times, but due to various circumstances with our weekend rental they did not deliver it to me. They left our delivery outside, by the mailbox without any notice. They only contacted me after I initiated contact through email, stating I never received my cupcakes today. Tiffany basically put the blame on me, but had my email the entire time. She ultimately had more control to contact me, as her customer, but never even left a curtesy email to say they couldn't reach me and my cupcakes were outside. I even stated, in my first email that if she needed any further information from me (prime example would be my phone number) then to please contact me back. I did have plans in the evening and could not get back to our house until late, so our cupcakes were as good as trash. No refund and no consideration or apology from Toot Sweet, only blame to me. Their cupcakes may be delicious, but their service is extremely disappointing.
I absolutely LOVE this place!!! They make the best cupcakes I've ever had and their cakes are absolutely GORGEOUS! The owner is very reliable and always does her best, I'm definitely ordering again soon!
Toot Sweet dropped the ball on my baby shower. I had used them twice in the past, and because their work is cute wanted to use them for my baby shower at the end of May. I reached out about a month ahead of time and exchanged preliminary emails with Tiffany (the owner). A week before my final payment was due I reached back out with questions and to finalize the order. Radio silence on her end. I left her voicemails and emailed her but never heard back. My payment date came and went, and I tried her one more time but again, no response. In the end, 6 days before my shower, I found another baker. I would not recommend Toot Sweet. It's not worth the stress of not knowing whether they'll come through when you need them to.
I'm so split on this review. In a nutshell the cupcakes were tasty and we got them on a two day short notice - AWESOME. I called for custom Mario cupcakes knowing it was a short two day notice and expecting a no. I had other no's after the first baker dropped the ball and then I did when traveling for work. Tiffany said she could do them and told me to send her the online request and she's send an invoice. So, I never got a response or an invoice. I literally had no idea what I was paying but seeing as the last baker was about $6 a cupcake I figured it had to be around there. I got nervous and called the next afternoon to which she said she got the request they'd be ready the next day at my requested 11:30 time - perfect!!! This is where shit started sucking. See, the baker address is near my house.....and near the cater....and near the party venue.... my 11:30 pick up was based on this location. We left my house at 11 A.M. to get an email from her at 11:02 stating the "address of pick up" was clear across town off onion creek parkway. The hell?!?! I get on the phone and let her know we're on the way in the car. My husband is speeding at the times we could and giving me heart attacks when we couldn't getting on 35. We finally arrive at 11:31. Knock on the door of this house and a kid answers and then shuts the door on us. We, I kid you not, already running late, sat on this random house patio in 98 degrees for 6 more minutes and then tried calling her with no answer. We had to go get the food. Had to leave. I nicely left the voicemail that I'm sorry no one gave us our cupcakes but with the last minute address change and now already running late and then being left outside we'd go get cupcakes from HEB. I'd reverse my payment on Paypal. As I'm making calls to coordinate parents to help at the venue since we're late she calls three times in a row. I can finally answer and I get a "I must have just missed you" answer. Well, it is what it is. Finally after getting a guilt trip on me I finally tell her if she can deliver to the party then it'll be okay. She showed up, stood staring at me, handed them and walked away. I understand why she was upset. I hope she understands why I was upset. WORDS OF ADVICE: be sure to specify the price before 30 min to pick up and specify WHERE your pick up is. Ultimately though the cupcakes tasted yummy! Not uber custom but perfect for the price and event.
I'm so split on this review. In a nutshell the cupcakes were tasty and we got them on a two day short notice - AWESOME. I called for custom Mario cupcakes knowing it was a short two day notice and expecting a no. I had other no's after the first baker dropped the ball and then I did when traveling for work. Tiffany said she could do them and told me to send her the online request and she's send an invoice. So, I never got a response or an invoice. I literally had no idea what I was paying but seeing as the last baker was about $6 a cupcake I figured it had to be around there. I got nervous and called the next afternoon to which she said she got the request they'd be ready the next day at my requested 11:30 time - perfect!!! This is where s*** started sucking. See, the baker address is near my house.....and near the cater....and near the party venue.... my 11:30 pick up was based on this location. We left my house at 11 A.M. to get an email from her at 11:02 stating the "address of pick up" was clear across town off onion creek parkway. The hell?!?! I get on the phone and let her know we're on the way in the car. My husband is speeding at the times we could and giving me heart attacks when we couldn't getting on 35. We finally arrive at 11:31. Knock on the door of this house and a kid answers and then shuts the door on us. We, I kid you not, already running late, sat on this random house patio in 98 degrees for 6 more minutes and then tried calling her with no answer. We had to go get the food. Had to leave. I nicely left the voicemail that I'm sorry no one gave us our cupcakes but with the last minute address change and now already running late and then being left outside we'd go get cupcakes from HEB. I'd reverse my payment on Paypal. As I'm making calls to coordinate parents to help at the venue since we're late she calls three times in a row. I can finally answer and I get a "I must have just missed you" answer. Well, it is what it is. Finally after getting a guilt trip on me I finally tell her if she can deliver to the party then it'll be okay. She showed up, stood staring at me, handed them and walked away. I understand why she was upset. I hope she understands why I was upset. WORDS OF ADVICE: be sure to specify the price before 30 min to pick up and specify WHERE your pick up is. Ultimately though the cupcakes tasted yummy! Not uber custom but perfect for the price and event.
Unfortunately I didn't have the pleasure of tasting any of the sweet confections of Toot Sweet Cupcakes & More. But what I can review and provide feedback on is the terrible customer service and lack of communications with the business owner.
Super great service!
I ordered cookies and cupcakes from Tiffany for my cousin's baby shower in November. I chose this bakery specifically since they deliver. This is my first time in the area and not knowing my way around I thought it would be convenient. Also, the designs on her website are super cute. I have to say looks are deceiving. She did email me some pictures to choose from, which I did. The final product looked nothing like what I picked. The cookies were supposed to be embellished onesie sugar cookies, lots of frosting work. Instead I received stamped sugar cookies. They were still cute, but only 1 color and honestly I could have made them myself. The cupcakes - I asked for a light green with sparkly sugar. What I got looked like 4th of July cupcakes. The taste was good, The worst part of the whole thing was the delivery. The event started at 2 pm. I have an invoice that was paid in full prior to the event. On the invoice it has the time of the event. She was a no show with the cookies and cupcakes. I started calling and kept getting voicemail. My calls were going unreturned. I finally got in touch with her about 3:15 pm. She said her husband was on the way. She acted like it was no problem that she was late and didn't know what time the event had started. When her husband showed up it totally disrupted the shower when he brought in the desserts. It was very embarrassing to me as a hostess to not have this all set up in advance. The desserts arrived at about 3:45 pm. A full hour and 45 minutes after the start of the event. Unacceptable! And I paid for delivery!
A couple of things: First, I don't think they're actually at this location anymore. Second, I think things have improved since reading all these reviews from years ago.What hasn't changed: Communication is still iffy. You really need to be crystal clear and up front about what you want. I placed an order 9 business days in advance for 2 dozen cupcakes for my daughter on July 15. I didn't hear anything back until July 14, an email that asked if I still wanted tomorrow's order of cupcakes (I had prepaid already, so this was an odd question, but I suppose some people might have dates change on them). Then we had several short emails back and forth to solidify pickup plans. If you are ordering from Toot Sweet, you need to be proactive with communication because it seems from the communication delay between business and customer, perhaps they are very busy.They DID have my cupcakes on time, so that was good. And the flavors were the ones I chose.Unfortunately the reviews about dry cupcakes are spot on. I got Vanilla Dreamy and Strawberry. They did not taste fresh-baked. Maybe they freeze the batter and make it up fresh that day. There was a small amount of flavorless pudding? Custard? in the cupcake that I guessed was pudding to moisten it up, but it was thick, slightly off color and had no flavor, and did nothing for moisture.The icing was really good, delectable and buttery. Most of the kids at the party didn't eat the cake, just the icing. The presentation was ok. The icing was just sort of spread on flat and had sprinkles in it.The strawberry cupcake was much better. More moist, prettier presentation (piped icing) with pretty white and pink ball sprinkles. But it didn't taste like strawberry at all, just sweet.A mom at the party asked if I would recommend this place, and sadly, I said no. For the money I paid, I was expecting more tastiness and prettier presentation. The strawberry cupcakes were pretty and moderately tasty, but no strawberry flavor. It's weird because a friend of mine ordered from this place and the cupcakes were really really good that day. If I had tasted the ones I got first, I wouldn't have ordered from here.
Delicious Macaroons, wow my....,though they were a lil pricey in my opinion. But they are delicious!! I ordered the salmon sandwich and it was great. Good casual calm atmosphere. ðŸ‘ðŸ»
Excellent service. Tiffany was good with communication regarding placing and delivering the order.Baker was good regarding maintaining the accuracy and attention given to the detail for the themed cake.cake was delicious especially the chocolate part.Delivery was good .would order again in the future.
Restaurantji Recommends
A couple of things: First, I don't think they're actually at this location anymore. Second, I think things have improved since reading all these reviews from years ago. What hasn't changed: Communication is still iffy. You really need to be crystal clear and up front about what you want. I placed an order 9 business days in advance for 2 dozen cupcakes for my daughter on July 15. I didn't hear anything back until July 14, an email that asked if I still wanted tomorrow's order of cupcakes (I had prepaid already, so this was an odd question, but I suppose some people might have dates change on them). Then we had several short emails back and forth to solidify pickup plans. If you are ordering from Toot Sweet, you need to be proactive with communication because it seems from the communication delay between business and customer, perhaps they are very busy. They DID have my cupcakes on time, so that was good. And the flavors were the ones I chose. Unfortunately the reviews about dry cupcakes are spot on. I got Vanilla Dreamy and Strawberry. They did not taste fresh-baked. Maybe they freeze the batter and make it up fresh that day. There was a small amount of flavorless pudding? Custard? in the cupcake that I guessed was pudding to moisten it up, but it was thick, slightly off color and had no flavor, and did nothing for moisture. The icing was really good, delectable and buttery. Most of the kids at the party didn't eat the cake, just the icing. The presentation was ok. The icing was just sort of spread on flat and had sprinkles in it. The strawberry cupcake was much better. More moist, prettier presentation (piped icing) with pretty white and pink ball sprinkles. But it didn't taste like strawberry at all, just sweet. A mom at the party asked if I would recommend this place, and sadly, I said no. For the money I paid, I was expecting more tastiness and prettier presentation. The strawberry cupcakes were pretty and moderately tasty, but no strawberry flavor. It's weird because a friend of mine ordered from this place and the cupcakes were really really good that day. If I had tasted the ones I got first, I wouldn't have ordered from here.
Well I guess they are closed permanently. There was no sign and says it's open on Google but the business is gone. ?????
I ordered 3 dozen large for my boo-thang' birthday party, smiles all around. I made one phone call and the rest was taken care of.. Frosting is usually the best part of a cupcake, but when it comes to Toot Sweet... It's the best part of being alive! Very new era business model, similar to Uber Eats; you order and they deliver. Where they differ from Uber Eats is definitely the customer service - Uber could learn a thing from my girl Tiffany, she even sent me photo of bae getting the cupcakes.
Well, they may be the best cupcakes in town but we'll never know. I e-mailed several questions, they answered one of them, I e-mailed back an order anyway and with just days to go for my kiddo's birthday I have not yet received a response so we ordered a simple cake somewhere else, we really wanted something great because we've had a really tough year. They have my e-mail address, cell to text or home number to call but no word back at all. Disappointing.
I was excited to order cupcakes through Toot Sweet Cupcakes for my sister's birthday. Unfortunately there was extremely poor communication between the business and myself. I will give credit to the fact that Toot Sweet tried to deliver the cupcakes multiple times, but due to various circumstances with our weekend rental they did not deliver it to me. They left our delivery outside, by the mailbox without any notice. They only contacted me after I initiated contact through email, stating I never received my cupcakes today. Tiffany basically put the blame on me, but had my email the entire time. She ultimately had more control to contact me, as her customer, but never even left a curtesy email to say they couldn't reach me and my cupcakes were outside. I even stated, in my first email that if she needed any further information from me (prime example would be my phone number) then to please contact me back. I did have plans in the evening and could not get back to our house until late, so our cupcakes were as good as trash. No refund and no consideration or apology from Toot Sweet, only blame to me. Their cupcakes may be delicious, but their service is extremely disappointing.