Waterloo Ice House Southpark Meadows

Waterloo ice House employees were extremely attentive, confident and helpful. Apu and Tay went out of their way for anything we needed including bringing the dog a bowl of water. The restaurant has good comfort food but it is good service with kindness and a smile that is especially needed in the world today.

some pretty decent lunch specials if in durring the week, good food and amazing vibes from all the staff here.

Went for breakfast. I had coffee, a mimosa, a Hill Country breakfast, and a pancake on the side. The coffee was run of the mill crappy diner coffee, the mimosa was fine, the pancake was pretty good. The rest was cafeteria-quality food. Tasteless scrambled eggs that tasted like they probably came in a bag or as powder, the sausage patties were pretty gross. Hashbrowns fine. Biscuit pretty good but nothing to write home about. At the price point, I don’t see myself ever returning.

I have been coming to this South Waterloo since 2007 or 2008 when I relocated from north Austin. My family and myself loved South Park Meadows. Basically I was over charged!!! I ordered 10 wings, cheese fries and a drink; then I added a cheeseburger “kids meal” which was up charged $1.20 for a salad instead of fries, on the menu there was a different price, like $0.89, then charged $0.79 for tomato, $0.79 for lettuce, $0.79 for pickles, and $0.79 for onions. When my $44 check came back I was confused. I asked the waitress why didn’t mention that they charged for each added veggie? She left the check and walked away, as if she didn’t care. The final bill was $52 because I always tip even when service is not that great. I pray that young lady learn to treat all customers fairly or at least communicate. I literally ask her if there were a price difference btw hamburger vs cheeseburger, yet she didn’t think to inform me of the severe up charge!!! I pray that these restaurants do better, the economy is not that great and overcharging customers is wrong. Yes, I left her a 20% tip because I don’t treat people the way they treat me.

I’ve been a loyal customer of Waterloo Ice House for years—dozens and dozens of visits, from bringing my family to holding staff meetings and team lunches here. It’s always been a go-to spot for us, and I’ve consistently had good experiences.

Unfortunately, that changed last Tuesday. I brought a new hire here for lunch and we both ordered the Texas Cheesesteak. While it tasted great, within an hour I fell seriously ill—and later that day, my new hire did too. It was clear we had both come down with food poisoning, and this was the only place we had eaten that day.

Out of responsibility, we called the restaurant to let them know—not to ask for a refund, not to get anyone in trouble, but simply to give them a heads-up so they could check things out and hopefully prevent anyone else from going through the same thing. Disappointingly, the manager we spoke with seemed dismissive and uninterested. Rather than taking our concern seriously, they simply stated that their kitchen is clean and their staff follow protocol.

Maybe they were being cautious not to admit liability—but that response left me genuinely concerned. This wasn’t speculation—it was a very real and unpleasant experience for both of us. Given my long history with this establishment, I expected a little more accountability and care.

I truly hope they take this more seriously going forward. Sadly, after all these years, I won’t be returning.

Food and servers were absolutely amazing!!! Can't wait to come back!

The portions were great, and every dish was a treat. The atmosphere made it feel like a special dining experience.

Atmosphere: 5

Food: 5

Service: 5

I always get the fish and a side of mashed potatoes! It's amazing! Plus, I also get the fried mushrooms!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fish & Chips, Fried Mushrooms

Great place to eat while the kids play outdoors on the playground. Food and service are ok

Atmosphere: 5

Food: 4

Service: 4

Love the fried mushrooms and pickles 😋 I usually get the burgers, always excellent. Tater tots are really crunchy. Husband is vegetarian and has plenty of choices.

Kid-friendliness: Playground outside

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Breakfast Tacos, Fried Mushrooms, Fried Pickles

Such great food, but the service was even better. Our Server, Elizabeth, was so so sweet. She took very good care of us. Love coming for brunch & football on Sundays.

Atmosphere: 5

Food: 5

Service: 5

Great place to watch the Longhorns! 🤘🏼

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Wings

Great food and a great place to watch a game! Highly recommend! * The hummus appetizer as a meal - chefs kiss!

Atmosphere: 5

Food: 5

Service: 5

Great food and nice atmosphere. Our waiter did a great job. Would recommend.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fish & Chips

definitely will come back, the servers and the management are very welcoming, there were a few things that went wrong but instantly they made up for it, like i said, ill definitely be back :)

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Queso, Fried Egg Sandwich