Never a good time always wait so long. The soda machine never works right
Atmosphere: 1
Food: 2
Service: 1
Joel Garrard
Come here often as it's close to both home and work. Always fast, always good IMHumbleO..
Food: 5
Service: 5
Trey
Service was above average and eager.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whataburger, French Fries
Victor Vegas
The best
Atmosphere: 5
Food: 5
Service: 5
John Modgling
Service is fast
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whataburger, French Fries
Jean A
This location is perfectly situated! Close to homes & entertainment areas. Nice double order drive through. Fast efficient & always accurate. Compliments to management & staff. Very clean & maintained very new.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whataburger, Bacon Burger, French Fries, Burger
Barry Evans
Great Food ! They are open 24/7.
Atmosphere: 4
Food: 5
Service: 4
AJ
I have been here a lot and every time is a 50/50 experience. Food is fine most of the time but I will be there at 3 in the afternoon and it’s not busy at all but stand there waiting forever for someone to help me. I always order online but what’s the use if I’m standing there waiting for someone to come. The staff is nice but that’s the only issue is the wait. The wings I had were clearly old and tasted not very good. Overall mid
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Strawberry Milkshake, Chicken Fingers, French Fries
Marie Rivas
They never give me my drive through order right? Three times now on Dessau and Palmer in Austin
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Whataburger, French Fries
Sherry E.
I ordered three meals and a chocolate milk shake from the drive-thru. When I got the shake it was white. I told them it was supposed to chocolate. The guy in the drive thru insisted it was chocolate. I drove off, taking a sip of the milkshake. It was flavorless and didn't taste like chocolate (or vanilla for that matter). So, I went inside, spoke to the manager, Jordan Santos, who remade the shake. It was still white and flavorless. He insisted it was correct and that it came 'premixed' so an error would be impossible. I left. Not satisfied, I went to the next nearest Whataburger (Wells Branch) and ordered a chocolate shake. It was made perfectly brown in color with a chocolate flavor. I then took BOTH shakes back to the E. Parmer location to let the manager know that is indeed a mishap with their machine or error in his assumption that there was nothing wrong with the shake machine. I asked for a refund. He refused. I asked for him to remake the shake to at least a vanilla to give to someone else. He refused. I told him that I had to spend extra time, money and gas to go get another shake made the way it should have been and he said, "I've already replaced it and I'm not doing it again. You can call customer service. " I left the white, flavorless shake on the counter and left. Jordan Santos lacks customer service as well as common sense to tell chocolate from vanilla just by looking at it.
Very bad experience! I ordered food online, but they couldn't prepare it all. This is the third time. And the waiter's attitude is poor!
Atmosphere: 5
Food: 5
Service: 1
Hija De Nadie
Food made us sick called back to let him know , He said very boldly.
“ well I don’t know what you want me to do about it “
Thank you kip for starting the day rude. How about an apology for my discomfort ? Or maybe tell me you will let your team know to be just a little more aware of food handling temps recommended for chicken.
Atmosphere: 2
Food: 1
Service: 1
Frank G
Everytime I called them to confirm my order and tell them not to forget thw cheese this time they hang up on me, about 5 times now 2 diffrent days, same day of thw week diffrent weeks
Lisa O
Amazing service! Joshua helped the cashier customize my burger. The drive thru was packed lobby packed and King and Jonovyn knocked the lobby crowd down totally unfazed, fast and then quickly cleaned the lobby. You can tell when you have a great manager because Joshua set the chill tone for the rest of the staff! Lovely seen! You guys did that!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger and Fries, Whataburger, Strawberry Milkshake, Whataburger Spicy Chicken Sandwich, Honey Butter Chicken Buscuit with Egg, Chicken Fingers, Bacon Burger, Strawberry, Raspberry Milkshake, Whataburger Jr Burger, French Fries, Burger, Hamburger with Fries, Breakfast Burger, Cinnamon Roll, Whataburger Cobb Salad, Chicken Wings, Breakfast Bowl
Jeffrey L.
10/11/2024 Update: I waited a total of 47 mins to get my lunch! You know.. most people have 1 hour for lunch, this is not acceptable! How can I frequent this establishment? Or even recommend my co-workers?
I have visited multiple times, since I work down the street from this Whataburger location. Breakfast or lunch, no matter what time of the day.. their drive-thru is slower than any other Whataburger location I have visited. I cannot sit in the drive thru for 23 minutes at 6:00AM with 2 cars in line. I see cars behind me just take off, because the drive thru is too slow.
Never a good time always wait so long. The soda machine never works right
Atmosphere: 1
Food: 2
Service: 1
Come here often as it's close to both home and work. Always fast, always good IMHumbleO..
Food: 5
Service: 5
Service was above average and eager.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whataburger, French Fries
The best
Atmosphere: 5
Food: 5
Service: 5
Service is fast
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whataburger, French Fries
This location is perfectly situated! Close to homes & entertainment areas. Nice double order drive through. Fast efficient & always accurate. Compliments to management & staff. Very clean & maintained very new.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whataburger, Bacon Burger, French Fries, Burger
Great Food ! They are open 24/7.
Atmosphere: 4
Food: 5
Service: 4
I have been here a lot and every time is a 50/50 experience. Food is fine most of the time but I will be there at 3 in the afternoon and it’s not busy at all but stand there waiting forever for someone to help me. I always order online but what’s the use if I’m standing there waiting for someone to come. The staff is nice but that’s the only issue is the wait. The wings I had were clearly old and tasted not very good. Overall mid
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Strawberry Milkshake, Chicken Fingers, French Fries
They never give me my drive through order right? Three times now on Dessau and Palmer in Austin
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Whataburger, French Fries
I ordered three meals and a chocolate milk shake from the drive-thru. When I got the shake it was white. I told them it was supposed to chocolate. The guy in the drive thru insisted it was chocolate. I drove off, taking a sip of the milkshake. It was flavorless and didn't taste like chocolate (or vanilla for that matter). So, I went inside, spoke to the manager, Jordan Santos, who remade the shake. It was still white and flavorless. He insisted it was correct and that it came 'premixed' so an error would be impossible. I left. Not satisfied, I went to the next nearest Whataburger (Wells Branch) and ordered a chocolate shake. It was made perfectly brown in color with a chocolate flavor. I then took BOTH shakes back to the E. Parmer location to let the manager know that is indeed a mishap with their machine or error in his assumption that there was nothing wrong with the shake machine. I asked for a refund. He refused. I asked for him to remake the shake to at least a vanilla to give to someone else. He refused. I told him that I had to spend extra time, money and gas to go get another shake made the way it should have been and he said, "I've already replaced it and I'm not doing it again. You can call customer service. " I left the white, flavorless shake on the counter and left. Jordan Santos lacks customer service as well as common sense to tell chocolate from vanilla just by looking at it.
Atmosphere: 3
Food: 3
Service: 2
Restaurantji Recommends
Very bad experience! I ordered food online, but they couldn't prepare it all. This is the third time. And the waiter's attitude is poor!
Atmosphere: 5
Food: 5
Service: 1
Food made us sick called back to let him know ,
He said very boldly.
“ well I don’t know what you want me to do about it “
Thank you kip for starting the day rude.
How about an apology for my discomfort ?
Or maybe tell me you will let your team know to be just a little more aware of food handling temps recommended for chicken.
Atmosphere: 2
Food: 1
Service: 1
Everytime I called them to confirm my order and tell them not to forget thw cheese this time they hang up on me, about 5 times now 2 diffrent days, same day of thw week diffrent weeks
Amazing service! Joshua helped the cashier customize my burger. The drive thru was packed lobby packed and King and Jonovyn knocked the lobby crowd down totally unfazed, fast and then quickly cleaned the lobby. You can tell when you have a great manager because Joshua set the chill tone for the rest of the staff! Lovely seen! You guys did that!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger and Fries, Whataburger, Strawberry Milkshake, Whataburger Spicy Chicken Sandwich, Honey Butter Chicken Buscuit with Egg, Chicken Fingers, Bacon Burger, Strawberry, Raspberry Milkshake, Whataburger Jr Burger, French Fries, Burger, Hamburger with Fries, Breakfast Burger, Cinnamon Roll, Whataburger Cobb Salad, Chicken Wings, Breakfast Bowl
10/11/2024 Update:
I waited a total of 47 mins to get my lunch! You know.. most people have 1 hour for lunch, this is not acceptable! How can I frequent this establishment? Or even recommend my co-workers?
I have visited multiple times, since I work down the street from this Whataburger location. Breakfast or lunch, no matter what time of the day.. their drive-thru is slower than any other Whataburger location I have visited. I cannot sit in the drive thru for 23 minutes at 6:00AM with 2 cars in line. I see cars behind me just take off, because the drive thru is too slow.
Atmosphere: 1
Food: 3
Service: 1
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