Esmeralda greeted me upon arrival and was super sweet , made my experience great food was also fresh and came out quick
Atmosphere: 5
Food: 5
Service: 5
Elisa Elisa
We ordered 3 combo meals online and picked them up through the drive thru. The (med) BBQ brisket whopper meal, fries, drink w/ grilled onions was missing the BBQ brisket! The (Lg) whopper w/cheese, onion rings, & root beer was barely a med size onion rings sitting in a large paper container! The last order was correct. We ate them all anyway as we paid for it and we were hungry.
Atmosphere: 4
Food: 1
Service: 5
Raeann Waight
So Esmeralda the manager today started harassing 2 customers today for their service animals not having their vests on. Her manager needs to teach her how to properly handle asking people for service papers if she has a problem why dogs in this heat are not wearing service vests. Ok top of that this lady can't read simple orders getting orders all wrong. I order the #1 with only mayonnaise and instead got a small jr. Cheeseburger with everything I asked not to be on it. Now I was nice about it all but then I asked to speak to her store manager and she simply told me that they won't be available. So because I am not able to speak to the manager I will post this so they will hopefully see it. You hired a lady who is down right rude. Who also can't read proper instructions and made orders wrong. While customers watched her have attitudes to people who had service animals but these customers brought in their dogs registrations and once she humiliated these customers she didn't want to see proof of their services. This is not ok and I hope they instead give her position to someone who has manners and doesn't act like they came from streets. So Esmeralda thank you for humiliating 2 people for having service dogs. I didn't appreciate it one bit and I am sure the other customer didn't either. Maybe you should go back to school so you can at least learn to read and make burgers correctly and maybe you can learn some manners.
Atmosphere: 5
Food: 1
Service: 1
Angela Watson
I've never been impressed by their food here, but their drinks are great. Coffee is delicious and the fountain sodas are the cleanest tasting in Bastrop. You know when you order a Dr pepper, and yea it tastes a little like Dr pepper but it also tastes like a little sprite or a little fanta....Yuck. Not here...their fountain drinks taste just like they should. Clean, crisp, and fresh. I go through here just for a drink
Tiphani Moore
The customer service was terrible. The lady at the window on 8/10 at 3:43 pm had an immediate attitude as soon as she looked at me. They can’t hear out of the intercom requiring customers to repeat themselves several times. I’ll be completing a survey as well. It’s unfortunate that 1 person could cause the restaurant a bad review.
Food: 2
Service: 1
Cody McLain
Ordered a 4pc chicken nuggets and asked for two (2) sauces. She shook her head while she begrudgingly threw them in the bag like I had just pulled the biggest heist of the century. I hope I didn’t throw their monthly budget into the red.
Atmosphere: 4
Food: 5
Service: 1
Cameron Kaley
Place is garbage. Ordered on doordash, spent $45 for 2 meals. Didn’t have the frozen drink I ordered so requested a shake. 25 min later I’m getting a call that they refuse to replace the frozen drink with a shake because it’s a different price. What a joke.
Atmosphere: 1
Food: 1
Service: 1
Macario Mejia
I ordered the chicken sandwich which was very disappointing it was cold and a order of mixed onion rings with fries they taste old and cold I know there's not another burger king in town so I notice that this burger king doesn't try
Atmosphere: 1
Food: 1
Service: 1
Lori
Arrived to pick up my orders, to find out only 1 order ready. Lady manager argues I had only 1 order. I kept saying I placed 2. After an employee pulled the other order I wasnt told anything no apologies or anything I had to wait for it be made. Horrible service.
Food is not good anymore nor fresh. I had ordered something simple than went to use the restroom my order should of been bagged and on the counter by than. A delivery driver came in got his order filled as i watched them pack his bag first than they gave me my order after asking me what i wanted in spanish. Like homegirl i am the only customer in here i want my order duh. The burger king in Elgin tops this place 10 fold. My chicken sandwich had old lettuce, patty was soggy not crispy either nor tasted fresh.
Estefania Castillo Vazquez
It took more than 30 minutes to give us our order, and it was only two simple burgers.
Scott Bradway
I'd rather eat here than McDonald's!
roberta cross
The order was incorrect I did drive-thru so you don't know until you're down the road the employee was so sick I should have denied my food but it was late and I was tired and I was hungry and I accepted it that was my huge mistake I tried to call and talk to a manager there was no one I could speak to a supervisor no one I could speak to as for the owner no one I could speak to could I leave a message no absolutely horrible
Atmosphere: 1
Food: 1
Service: 1
Brenda T. Aguirre
The worse service ever! The drive through service WAS HORRIBLE!! She was very rude and rushed me. Then my entire order was wrong! I will never return there and will blast them on every social media site! There are several other burger places in town that have better service than this pathetic place.
I love Burger King Esmeralda is really nice
Atmosphere: 5
Food: 5
Service: 5
Esmeralda greeted me upon arrival and was super sweet , made my experience great food was also fresh and came out quick
Atmosphere: 5
Food: 5
Service: 5
We ordered 3 combo meals online and picked them up through the drive thru. The (med) BBQ brisket whopper meal, fries, drink w/ grilled onions was missing the BBQ brisket! The (Lg) whopper w/cheese, onion rings, & root beer was barely a med size onion rings sitting in a large paper container! The last order was correct. We ate them all anyway as we paid for it and we were hungry.
Atmosphere: 4
Food: 1
Service: 5
So Esmeralda the manager today started harassing 2 customers today for their service animals not having their vests on. Her manager needs to teach her how to properly handle asking people for service papers if she has a problem why dogs in this heat are not wearing service vests. Ok top of that this lady can't read simple orders getting orders all wrong. I order the #1 with only mayonnaise and instead got a small jr. Cheeseburger with everything I asked not to be on it. Now I was nice about it all but then I asked to speak to her store manager and she simply told me that they won't be available. So because I am not able to speak to the manager I will post this so they will hopefully see it. You hired a lady who is down right rude. Who also can't read proper instructions and made orders wrong. While customers watched her have attitudes to people who had service animals but these customers brought in their dogs registrations and once she humiliated these customers she didn't want to see proof of their services. This is not ok and I hope they instead give her position to someone who has manners and doesn't act like they came from streets. So Esmeralda thank you for humiliating 2 people for having service dogs. I didn't appreciate it one bit and I am sure the other customer didn't either. Maybe you should go back to school so you can at least learn to read and make burgers correctly and maybe you can learn some manners.
Atmosphere: 5
Food: 1
Service: 1
I've never been impressed by their food here, but their drinks are great. Coffee is delicious and the fountain sodas are the cleanest tasting in Bastrop. You know when you order a Dr pepper, and yea it tastes a little like Dr pepper but it also tastes like a little sprite or a little fanta....Yuck. Not here...their fountain drinks taste just like they should. Clean, crisp, and fresh. I go through here just for a drink
The customer service was terrible. The lady at the window on 8/10 at 3:43 pm had an immediate attitude as soon as she looked at me. They can’t hear out of the intercom requiring customers to repeat themselves several times. I’ll be completing a survey as well. It’s unfortunate that 1 person could cause the restaurant a bad review.
Food: 2
Service: 1
Ordered a 4pc chicken nuggets and asked for two (2) sauces. She shook her head while she begrudgingly threw them in the bag like I had just pulled the biggest heist of the century. I hope I didn’t throw their monthly budget into the red.
Atmosphere: 4
Food: 5
Service: 1
Place is garbage. Ordered on doordash, spent $45 for 2 meals. Didn’t have the frozen drink I ordered so requested a shake. 25 min later I’m getting a call that they refuse to replace the frozen drink with a shake because it’s a different price. What a joke.
Atmosphere: 1
Food: 1
Service: 1
I ordered the chicken sandwich which was very disappointing it was cold and a order of mixed onion rings with fries they taste old and cold
I know there's not another burger king in town so I notice that this burger king doesn't try
Atmosphere: 1
Food: 1
Service: 1
Arrived to pick up my orders, to find out only 1 order ready. Lady manager argues I had only 1 order. I kept saying I placed 2. After an employee pulled the other order I wasnt told anything no apologies or anything I had to wait for it be made. Horrible service.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Food is not good anymore nor fresh. I had ordered something simple than went to use the restroom my order should of been bagged and on the counter by than. A delivery driver came in got his order filled as i watched them pack his bag first than they gave me my order after asking me what i wanted in spanish. Like homegirl i am the only customer in here i want my order duh. The burger king in Elgin tops this place 10 fold. My chicken sandwich had old lettuce, patty was soggy not crispy either nor tasted fresh.
It took more than 30 minutes to give us our order, and it was only two simple burgers.
I'd rather eat here than McDonald's!
The order was incorrect I did drive-thru so you don't know until you're down the road the employee was so sick I should have denied my food but it was late and I was tired and I was hungry and I accepted it that was my huge mistake I tried to call and talk to a manager there was no one I could speak to a supervisor no one I could speak to as for the owner no one I could speak to could I leave a message no absolutely horrible
Atmosphere: 1
Food: 1
Service: 1
The worse service ever! The drive through service WAS HORRIBLE!! She was very rude and rushed me. Then my entire order was wrong! I will never return there and will blast them on every social media site! There are several other burger places in town that have better service than this pathetic place.
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