Called in a to-go order for some pizza. I ordered things crust pepperoni, thin crust five meat feast, crazy bread with marinara and 2 orders of wings. I was told the location didnt have wings so I didn't order them. Upon arriving, I asked if I could order wings along with my order due to seeing wings in their warmer. I drove all the way back home just to find out the five meat was a cheese pizza and I didnt receive marinara. called back and was on hold for about 10 mins. After waiting and waiting I hung up the phone and called back while i drove up to the little ceasars. I walked in with wrong pizza in hand and explained my situation. I was told that they would remake it for me and i handed the wrong pizza back. As I'm waiting for the correct pizza, I'm still on the phone calling the location and you can hear the phone ringing and ringing while one employee stands at the front register, two other employees are making pizzas and one employee standing at the back door of the store with the door half way open and leaning on the entry way smoking a CIGARETTE!!!!!!! All while the phone is ringing and ringing. Not a care it the world for customer service. After thinking about it, the first time I called in, I was redirected to a call center and not the store. No wonder when I called back with an order issue they redirected me to the actual store probably knowing the store does not answer the phone. Horrible customer service and customer experience!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Keenon Frier
I ordered two pepperoni stuffed crust pizzas and instead received two cheese stuffed crust pizzas. When I called the Bastrop, TX Little Caesar’s, the employee who identified himself as Dayne was rude and unprofessional. After I explained the mistake, he told me to contact DoorDash and refused to offer a replacement or refund. When I requested resolution, he became aggressive, told me I wasn’t going to tell him how to do his job, then called me “belligerent” and hung up. I remained calm and never raised my voice or used profanity. When I called back, he hung up on me mid-sentence. This behavior was unacceptable, and I am requesting a refund or replacement through corporate. Also the pizza was horrible quality which you can see in the photos. It was rubbery and one was burnt, my kids would my even eat it. I didn't want to risk ordering any more pizza there. Gods knows with that rudeness and poor workmanship what they would or wouldn't do to your food. Or how they treat it and respect cleanliness, etc.
Atmosphere: 1
Food: 1
Service: 1
Pamela Travis
Needs to step up the service
Atmosphere: 1
Food: 4
Service: 2
Sarah Lynne
It's one thing to wait but to be ignored completely. They keep coming out from the back, seeing me standing here to order and turn right back around and go to the back. Shitty service.
Atmosphere: 1
Food: 1
Service: 1
Jimmy Grant
Edit: no thanks Little Caesars rep, that would mean I would have to go back there and eat there again and that is never going to happen
Atmosphere: 1
Food: 1
Service: 1
Brittany Kaelin
Usually I have a good visit every time I place an order for pickup. I did the same thing I always do, place an order and go pick it up. Tell me whats wrong with this pizza. Like ew. The box is SOAKED. And why does the pizza look like that?? INCREDIBLY disappointed and I won't be back.
Atmosphere: 3
Food: 1
Service: 4
Kai Dubose
all of the workers are really cool and sweet! y’all are some cutie patooties :3
Atmosphere: 5
Food: 5
Service: 5
jason barron
Love the pizza
Atmosphere: 5
Food: 5
Service: 5
Zoe Harden
I want to be clear that the service was amazing this most recent time. The employees are doing the best they can with the trash company they work for. I just want people to know, go to Domino's instead. Using Domino's coupons, we pay half of what we spent on Little Caesar's, and Domino's tastes a million times better.
Atmosphere: 5
Food: 1
Service: 5
Sabrina Benjamin
They are hot and fresh, though order times vary with how busy they are. Staff is friendly enough and the pickup area worked just fine with the email with info I received.
Shy was awesome and great customer service. Super fast service
Atmosphere: 5
Food: 5
Service: 5
Francisco Torres
Always there when you need some pizza, love the bread
Atmosphere: 5
Food: 5
Service: 5
Sabrina Corey
Price, amazing food, amazing and they even offer free dipping sauce.So that's a plus a lot of pizza places.Don't do that
Atmosphere: 4
Food: 5
Service: 3
Myriah
Ordered a pretzel crust pizza, haven't been here in ages. Should have checked the reviews. It should have a sprinkle of pretzel salt on the crust but for whatever reason they put so much salt all over the pizza like it was parmesan cheese or something. It's got to have enough sodium to kill a small human. I get this pizza at another location pretty regularly but this is the only time I've seen one look like it's gone through a hail storm of salt. Waste of money.
Food: 1
Kayla Ham
I don't know why I come here even though I know better. Almost 90 mins from the time I place the order to actually getting the pizza. Then while they wait for parts of your order to cook they leave the pizzas just sitting on the cutting table to get lukewarm. Food is okay for the price you pay which is why they stay in business. Good for parties. But will never be good for timing of pickup orders
Called in a to-go order for some pizza. I ordered things crust pepperoni, thin crust five meat feast, crazy bread with marinara and 2 orders of wings. I was told the location didnt have wings so I didn't order them. Upon arriving, I asked if I could order wings along with my order due to seeing wings in their warmer. I drove all the way back home just to find out the five meat was a cheese pizza and I didnt receive marinara. called back and was on hold for about 10 mins. After waiting and waiting I hung up the phone and called back while i drove up to the little ceasars. I walked in with wrong pizza in hand and explained my situation. I was told that they would remake it for me and i handed the wrong pizza back. As I'm waiting for the correct pizza, I'm still on the phone calling the location and you can hear the phone ringing and ringing while one employee stands at the front register, two other employees are making pizzas and one employee standing at the back door of the store with the door half way open and leaning on the entry way smoking a CIGARETTE!!!!!!! All while the phone is ringing and ringing. Not a care it the world for customer service. After thinking about it, the first time I called in, I was redirected to a call center and not the store. No wonder when I called back with an order issue they redirected me to the actual store probably knowing the store does not answer the phone. Horrible customer service and customer experience!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
I ordered two pepperoni stuffed crust pizzas and instead received two cheese stuffed crust pizzas. When I called the Bastrop, TX Little Caesar’s, the employee who identified himself as Dayne was rude and unprofessional. After I explained the mistake, he told me to contact DoorDash and refused to offer a replacement or refund. When I requested resolution, he became aggressive, told me I wasn’t going to tell him how to do his job, then called me “belligerent” and hung up. I remained calm and never raised my voice or used profanity. When I called back, he hung up on me mid-sentence. This behavior was unacceptable, and I am requesting a refund or replacement through corporate. Also the pizza was horrible quality which you can see in the photos. It was rubbery and one was burnt, my kids would my even eat it. I didn't want to risk ordering any more pizza there. Gods knows with that rudeness and poor workmanship what they would or wouldn't do to your food. Or how they treat it and respect cleanliness, etc.
Atmosphere: 1
Food: 1
Service: 1
Needs to step up the service
Atmosphere: 1
Food: 4
Service: 2
It's one thing to wait but to be ignored completely. They keep coming out from the back, seeing me standing here to order and turn right back around and go to the back. Shitty service.
Atmosphere: 1
Food: 1
Service: 1
Edit: no thanks Little Caesars rep, that would mean I would have to go back there and eat there again and that is never going to happen
Atmosphere: 1
Food: 1
Service: 1
Usually I have a good visit every time I place an order for pickup. I did the same thing I always do, place an order and go pick it up. Tell me whats wrong with this pizza. Like ew. The box is SOAKED. And why does the pizza look like that?? INCREDIBLY disappointed and I won't be back.
Atmosphere: 3
Food: 1
Service: 4
all of the workers are really cool and sweet! y’all are some cutie patooties :3
Atmosphere: 5
Food: 5
Service: 5
Love the pizza
Atmosphere: 5
Food: 5
Service: 5
I want to be clear that the service was amazing this most recent time. The employees are doing the best they can with the trash company they work for. I just want people to know, go to Domino's instead. Using Domino's coupons, we pay half of what we spent on Little Caesar's, and Domino's tastes a million times better.
Atmosphere: 5
Food: 1
Service: 5
They are hot and fresh, though order times vary with how busy they are. Staff is friendly enough and the pickup area worked just fine with the email with info I received.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Shy was awesome and great customer service. Super fast service
Atmosphere: 5
Food: 5
Service: 5
Always there when you need some pizza, love the bread
Atmosphere: 5
Food: 5
Service: 5
Price, amazing food, amazing and they even offer free dipping sauce.So that's a plus a lot of pizza places.Don't do that
Atmosphere: 4
Food: 5
Service: 3
Ordered a pretzel crust pizza, haven't been here in ages. Should have checked the reviews. It should have a sprinkle of pretzel salt on the crust but for whatever reason they put so much salt all over the pizza like it was parmesan cheese or something. It's got to have enough sodium to kill a small human. I get this pizza at another location pretty regularly but this is the only time I've seen one look like it's gone through a hail storm of salt. Waste of money.
Food: 1
I don't know why I come here even though I know better. Almost 90 mins from the time I place the order to actually getting the pizza. Then while they wait for parts of your order to cook they leave the pizzas just sitting on the cutting table to get lukewarm. Food is okay for the price you pay which is why they stay in business. Good for parties. But will never be good for timing of pickup orders
Atmosphere: 1
Food: 1
Service: 1
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