We still wait for one hour and 15 minutes multiple percent wedding more than 45 minutes Bad, bad service
Atmosphere: 1
Food: 1
Service: 1
Ian Darland
Waited in line for 15 minutes just to be told there were no Hot-N-Ready pizzas and the wait would be another 30 minutes. This seems to be a consistent issue at this location, not a one-time problem, based on many similar reviews.
If a store can’t regularly offer Hot-N-Ready pizzas, customers should be told before waiting in line. Otherwise it defeats the entire purpose of choosing Little Caesars.
This location clearly has ongoing management and operational issues that need attention.
Atmosphere: 1
Food: 1
Service: 1
David Parson
If I could give this place zero stars I would. I've always loved Little Caesars. I was born and raised in Detroit Mi. Home of the number one pizza. But this place in Bastrop was horrible on Sunday at 6pm. First they didn't have any hot and ready pizzas available. So, no problem I ordered a deep dish. The cashier said can you wait 20 mins I was like sure. Then after 20 mins went inside and asked for my order. They still hadn't made it. I prepaid for this pizza. They asked if I could wait another 10 minutes. I said no and asked for my refund. Absolutely crazy.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Custom Detroit-Style Deep Dish
Derek Reed
I know this place is always slow so I placed an order and hour in advance for 6:30pm I got there at 6:35pm and they kept saying it will be “5 mins”…..they obviously didn’t even start my order until I got there. At 7pm they said they would start making the crazy bread. This place is definitely not “Hot and ready”. This is the 4th time I have experienced issues here.
Atmosphere: 1
Food: 2
Service: 1
Catherine Chagra
A manager needs to come in and get this place in order. 45 minute wait times. Get it together
Atmosphere: 1
Service: 1
David Nowicki
Terrible, waited an HOUR for a mobile order. Just awful.
Atmosphere: 1
Food: 2
Service: 1
SW McCurry
The people here are rude at the counter. They put pizzas in the pick up box without putting names on it so there’s six people here and everybody’s looking at it waiting for a name to come up and never does. I approach the lady at the counter and she was very rude Basically telling me to shut up.
Atmosphere: 1
Food: 2
Service: 1
james ledezma
The Detroit pizza that I ordered was made to perfection....the pizza puffs that I also had were just right...the service was great and they were quick even tho they were a little busy at the time...the next time in the area I will be going back...
Atmosphere: 5
Food: 5
Service: 5
james mcginnis
Called in a to-go order for some pizza. I ordered things crust pepperoni, thin crust five meat feast, crazy bread with marinara and 2 orders of wings. I was told the location didnt have wings so I didn't order them. Upon arriving, I asked if I could order wings along with my order due to seeing wings in their warmer. I drove all the way back home just to find out the five meat was a cheese pizza and I didnt receive marinara. called back and was on hold for about 10 mins. After waiting and waiting I hung up the phone and called back while i drove up to the little ceasars. I walked in with wrong pizza in hand and explained my situation. I was told that they would remake it for me and i handed the wrong pizza back. As I'm waiting for the correct pizza, I'm still on the phone calling the location and you can hear the phone ringing and ringing while one employee stands at the front register, two other employees are making pizzas and one employee standing at the back door of the store with the door half way open and leaning on the entry way smoking a CIGARETTE!!!!!!! All while the phone is ringing and ringing. Not a care it the world for customer service. After thinking about it, the first time I called in, I was redirected to a call center and not the store. No wonder when I called back with an order issue they redirected me to the actual store probably knowing the store does not answer the phone. Horrible customer service and customer experience!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Keenon Frier
I ordered two pepperoni stuffed crust pizzas and instead received two cheese stuffed crust pizzas. When I called the Bastrop, TX Little Caesar’s, the employee who identified himself as Dayne was rude and unprofessional. After I explained the mistake, he told me to contact DoorDash and refused to offer a replacement or refund. When I requested resolution, he became aggressive, told me I wasn’t going to tell him how to do his job, then called me “belligerent” and hung up. I remained calm and never raised my voice or used profanity. When I called back, he hung up on me mid-sentence. This behavior was unacceptable, and I am requesting a refund or replacement through corporate. Also the pizza was horrible quality which you can see in the photos. It was rubbery and one was burnt, my kids would my even eat it. I didn't want to risk ordering any more pizza there. Gods knows with that rudeness and poor workmanship what they would or wouldn't do to your food. Or how they treat it and respect cleanliness, etc.
It's one thing to wait but to be ignored completely. They keep coming out from the back, seeing me standing here to order and turn right back around and go to the back. Shitty service.
Atmosphere: 1
Food: 1
Service: 1
Jimmy Grant
Edit: no thanks Little Caesars rep, that would mean I would have to go back there and eat there again and that is never going to happen
Atmosphere: 1
Food: 1
Service: 1
Brittany Kaelin
Usually I have a good visit every time I place an order for pickup. I did the same thing I always do, place an order and go pick it up. Tell me whats wrong with this pizza. Like ew. The box is SOAKED. And why does the pizza look like that?? INCREDIBLY disappointed and I won't be back.
Atmosphere: 3
Food: 1
Service: 4
Kai Dubose
all of the workers are really cool and sweet! y’all are some cutie patooties :3
We still wait for one hour and 15 minutes multiple percent wedding more than 45 minutes
Bad, bad service
Atmosphere: 1
Food: 1
Service: 1
Waited in line for 15 minutes just to be told there were no Hot-N-Ready pizzas and the wait would be another 30 minutes. This seems to be a consistent issue at this location, not a one-time problem, based on many similar reviews.
If a store can’t regularly offer Hot-N-Ready pizzas, customers should be told before waiting in line. Otherwise it defeats the entire purpose of choosing Little Caesars.
This location clearly has ongoing management and operational issues that need attention.
Atmosphere: 1
Food: 1
Service: 1
If I could give this place zero stars I would. I've always loved Little Caesars. I was born and raised in Detroit Mi. Home of the number one pizza. But this place in Bastrop was horrible on Sunday at 6pm. First they didn't have any hot and ready pizzas available. So, no problem I ordered a deep dish. The cashier said can you wait 20 mins I was like sure. Then after 20 mins went inside and asked for my order. They still hadn't made it. I prepaid for this pizza. They asked if I could wait another 10 minutes. I said no and asked for my refund. Absolutely crazy.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Custom Detroit-Style Deep Dish
I know this place is always slow so I placed an order and hour in advance for 6:30pm I got there at 6:35pm and they kept saying it will be “5 mins”…..they obviously didn’t even start my order until I got there. At 7pm they said they would start making the crazy bread. This place is definitely not “Hot and ready”. This is the 4th time I have experienced issues here.
Atmosphere: 1
Food: 2
Service: 1
A manager needs to come in and get this place in order. 45 minute wait times. Get it together
Atmosphere: 1
Service: 1
Terrible, waited an HOUR for a mobile order. Just awful.
Atmosphere: 1
Food: 2
Service: 1
The people here are rude at the counter. They put pizzas in the pick up box without putting names on it so there’s six people here and everybody’s looking at it waiting for a name to come up and never does. I approach the lady at the counter and she was very rude Basically telling me to shut up.
Atmosphere: 1
Food: 2
Service: 1
The Detroit pizza that I ordered was made to perfection....the pizza puffs that I also had were just right...the service was great and they were quick even tho they were a little busy at the time...the next time in the area I will be going back...
Atmosphere: 5
Food: 5
Service: 5
Called in a to-go order for some pizza. I ordered things crust pepperoni, thin crust five meat feast, crazy bread with marinara and 2 orders of wings. I was told the location didnt have wings so I didn't order them. Upon arriving, I asked if I could order wings along with my order due to seeing wings in their warmer. I drove all the way back home just to find out the five meat was a cheese pizza and I didnt receive marinara. called back and was on hold for about 10 mins. After waiting and waiting I hung up the phone and called back while i drove up to the little ceasars. I walked in with wrong pizza in hand and explained my situation. I was told that they would remake it for me and i handed the wrong pizza back. As I'm waiting for the correct pizza, I'm still on the phone calling the location and you can hear the phone ringing and ringing while one employee stands at the front register, two other employees are making pizzas and one employee standing at the back door of the store with the door half way open and leaning on the entry way smoking a CIGARETTE!!!!!!! All while the phone is ringing and ringing. Not a care it the world for customer service. After thinking about it, the first time I called in, I was redirected to a call center and not the store. No wonder when I called back with an order issue they redirected me to the actual store probably knowing the store does not answer the phone. Horrible customer service and customer experience!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
I ordered two pepperoni stuffed crust pizzas and instead received two cheese stuffed crust pizzas. When I called the Bastrop, TX Little Caesar’s, the employee who identified himself as Dayne was rude and unprofessional. After I explained the mistake, he told me to contact DoorDash and refused to offer a replacement or refund. When I requested resolution, he became aggressive, told me I wasn’t going to tell him how to do his job, then called me “belligerent” and hung up. I remained calm and never raised my voice or used profanity. When I called back, he hung up on me mid-sentence. This behavior was unacceptable, and I am requesting a refund or replacement through corporate. Also the pizza was horrible quality which you can see in the photos. It was rubbery and one was burnt, my kids would my even eat it. I didn't want to risk ordering any more pizza there. Gods knows with that rudeness and poor workmanship what they would or wouldn't do to your food. Or how they treat it and respect cleanliness, etc.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Needs to step up the service
Atmosphere: 1
Food: 4
Service: 2
It's one thing to wait but to be ignored completely. They keep coming out from the back, seeing me standing here to order and turn right back around and go to the back. Shitty service.
Atmosphere: 1
Food: 1
Service: 1
Edit: no thanks Little Caesars rep, that would mean I would have to go back there and eat there again and that is never going to happen
Atmosphere: 1
Food: 1
Service: 1
Usually I have a good visit every time I place an order for pickup. I did the same thing I always do, place an order and go pick it up. Tell me whats wrong with this pizza. Like ew. The box is SOAKED. And why does the pizza look like that?? INCREDIBLY disappointed and I won't be back.
Atmosphere: 3
Food: 1
Service: 4
all of the workers are really cool and sweet! y’all are some cutie patooties :3
Atmosphere: 5
Food: 5
Service: 5
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