My sandwich was bigger than my head. Get the gaint u won't be disappointed
Atmosphere: 5
Food: 5
Service: 5
Gabriel Rodríguez
Ate at another one of these in 1999. Thought it was good. I was excited to try this place again, ordered the Turkey Avocado. The bread was stale and definitely old. They tried to send me out without filling my complete order. And the small as hell sandwich was over $9. IN TEXAS!
Atmosphere: 3
Food: 1
Service: 2
Tyler Stone
Ivie and the crew was amazing love the staff and the food highly recommend coming to this location
Atmosphere: 5
Food: 5
Service: 5
Trav Cal
Took about 30 minutes for a sandwhich to be made. Sloths make sandwiches here
brandi hamilton
I love Schlotzsky’s, but this place is terrible. My sandwiches are always dry and hardly have any vegetables. I always ask fresh vegetables and they act like it’s a big deal to put extra on my sandwich and then on top of that the manager is extremely rude. I don’t know how he still the manager here we need a better Schlotzsky’s run in Bastrop.
Atmosphere: 1
Food: 1
Service: 1
Dawn Maus
My husband and I have eaten here several times and have always liked the service and food until today. We picked up two original sandwiches and I was very disappointed with the food. The sandwiches were very light on the meat. All bread and not much meat compared to what they have served us in the past. I'm not sure if they are trying to cut costs but it was a disappointment. I will try them one more time to see if this was a one time event.
Food: 2
Service: 5
Peggy Campbell
My husband and I were almost the only people there which worried us, then we got our food a Chicken bacon calzone and a beef and bacon and within thirty minutes we were both sick, it is the next day and I am still sick. Your supervisor or owner needs to inventory his products making sure they are fresh and not deteriorating in some way. Sad because word gets around.
Atmosphere: 3
Food: 1
Service: 3
Leland Thomison
Pizza was cold.
Atmosphere: 1
Food: 1
Service: 1
Chaim Eliyah
Overall they were very nice. They missed one takeout item but it was refunded. Sandwiches were fresh and delicious.
Atmosphere: 4
Food: 5
Service: 3
Lone Star Lens
Excellent, friendly service. The food was great and fresh tasting. It is one of the best locations we've visited.
The bread was way over toasted to the point it was cutting my mouth in the inside.
Atmosphere: 3
Food: 2
Service: 4
Violet Flores
Great place to eat.
Atmosphere: 5
Food: 5
Service: 5
Valerie Panks
Love the turkey original on rye!!
Atmosphere: 5
Food: 5
Service: 5
Annie Collins
If there was an option for 0 stars I would have selected that. 1 star will have to suffice.
The service was completely non existent. I have 6 kids so we have big orders when we order food at a drive thru. 9 times out of 10 our orders are messed up or missing something, which is not a big deal because it’s a lot to put together and usually we are just given the missing item no problem. However yesterday we ordered an Avacado turkey sandwich, when we received the item it had no Avacado and when I was repackaging it to return it, one half dropped on the floor. So I just took the second half of the sandwich inside to show the. I was met with a very impolite and rude worker who told me “I can only give you half a sandwich back”. To which I responded “pardon? The whole sandwich was made incorrectly made though” to which she snapped back “fine I’ll make a new one” and I said thank you.
Meanwhile I walked outside to get the other half of the sandwich to give to her proving I didn’t eat it or remove the Avacado.
I came back and saw her behind the counter discussing the confusion and mistake with the lady who had made the previous sandwich forgetting the Avacado. She said “I’m sorry I forgot it was no mayo not Avacado so I got them mixed up”. I saw mayo already on the second sandwich and the girl said “so this one isn’t supposed to have mayo?” She said “no” and she closed the sandwich and handed it to me anyways. Asking me if it was supposed to have no mayo. I told her I’d go check the receipt bc my husband ordered the food.
I brought the receipt back in smiling and i said “I’m sorry it is supposed to be no mayo and no tomatoes” and handed her the sandwich politely. The original impolite worker said under her breath “I’m going to leave before I blow up on someone.” Which was a little confusing given the original mistake was on them and not me. It was rung up correctly and I was given the wrong sandwich twice. The third time they gave me the original sandwich with everything on it not honoring the receipt at all. So my husband went back inside for a 4th time asking them to please make it correctly.
People make mistakes, I asked very nicely for it to be corrected the first time and she was so rude to me saying she was only going to give me half a sandwich. I couldn’t think of anything more passive aggressive to a customer than that, when I had zero hostility or frustration when asking for the sandwich to be remade correctly.
Zero customer service and any remote consideration for an order that could have easily just been corrected without any problems. I was very patient and understanding until she mumbled she was going to go off on me. For a mistake she made and refused to rectify in a professional manner.
When I order food from a drive thru for my family I don’t want to be met with frustration and annoyance from young girls who are being paid to do a service. You are hired there and working a job that requires you to serve. I wanted to receive the sandwich I had already paid for. Incredibly rude, inconsiderate, and so unprofessional. Not a single manager came to apologize or offer to reimburse me for the mistake. My husband is a business owner and would have fired her the second she said something unprofessional in front of a customer.
My sandwich was bigger than my head. Get the gaint u won't be disappointed
Atmosphere: 5
Food: 5
Service: 5
Ate at another one of these in 1999. Thought it was good. I was excited to try this place again, ordered the Turkey Avocado. The bread was stale and definitely old. They tried to send me out without filling my complete order. And the small as hell sandwich was over $9. IN TEXAS!
Atmosphere: 3
Food: 1
Service: 2
Ivie and the crew was amazing love the staff and the food highly recommend coming to this location
Atmosphere: 5
Food: 5
Service: 5
Took about 30 minutes for a sandwhich to be made. Sloths make sandwiches here
I love Schlotzsky’s, but this place is terrible. My sandwiches are always dry and hardly have any vegetables. I always ask fresh vegetables and they act like it’s a big deal to put extra on my sandwich and then on top of that the manager is extremely rude. I don’t know how he still the manager here we need a better Schlotzsky’s run in Bastrop.
Atmosphere: 1
Food: 1
Service: 1
My husband and I have eaten here several times and have always liked the service and food until today. We picked up two original sandwiches and I was very disappointed with the food. The sandwiches were very light on the meat. All bread and not much meat compared to what they have served us in the past. I'm not sure if they are trying to cut costs but it was a disappointment. I will try them one more time to see if this was a one time event.
Food: 2
Service: 5
My husband and I were almost the only people there which worried us, then we got our food a Chicken bacon calzone and a beef and bacon and within thirty minutes we were both sick, it is the next day and I am still sick. Your supervisor or owner needs to inventory his products making sure they are fresh and not deteriorating in some way. Sad because word gets around.
Atmosphere: 3
Food: 1
Service: 3
Pizza was cold.
Atmosphere: 1
Food: 1
Service: 1
Overall they were very nice. They missed one takeout item but it was refunded. Sandwiches were fresh and delicious.
Atmosphere: 4
Food: 5
Service: 3
Excellent, friendly service. The food was great and fresh tasting. It is one of the best locations we've visited.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The bread was way over toasted to the point it was cutting my mouth in the inside.
Atmosphere: 3
Food: 2
Service: 4
Great place to eat.
Atmosphere: 5
Food: 5
Service: 5
Love the turkey original on rye!!
Atmosphere: 5
Food: 5
Service: 5
If there was an option for 0 stars I would have selected that. 1 star will have to suffice.
The service was completely non existent. I have 6 kids so we have big orders when we order food at a drive thru. 9 times out of 10 our orders are messed up or missing something, which is not a big deal because it’s a lot to put together and usually we are just given the missing item no problem. However yesterday we ordered an Avacado turkey sandwich, when we received the item it had no Avacado and when I was repackaging it to return it, one half dropped on the floor. So I just took the second half of the sandwich inside to show the. I was met with a very impolite and rude worker who told me “I can only give you half a sandwich back”. To which I responded “pardon? The whole sandwich was made incorrectly made though” to which she snapped back “fine I’ll make a new one” and I said thank you.
Meanwhile I walked outside to get the other half of the sandwich to give to her proving I didn’t eat it or remove the Avacado.
I came back and saw her behind the counter discussing the confusion and mistake with the lady who had made the previous sandwich forgetting the Avacado. She said “I’m sorry I forgot it was no mayo not Avacado so I got them mixed up”. I saw mayo already on the second sandwich and the girl said “so this one isn’t supposed to have mayo?” She said “no” and she closed the sandwich and handed it to me anyways. Asking me if it was supposed to have no mayo. I told her I’d go check the receipt bc my husband ordered the food.
I brought the receipt back in smiling and i said “I’m sorry it is supposed to be no mayo and no tomatoes” and handed her the sandwich politely. The original impolite worker said under her breath “I’m going to leave before I blow up on someone.” Which was a little confusing given the original mistake was on them and not me. It was rung up correctly and I was given the wrong sandwich twice. The third time they gave me the original sandwich with everything on it not honoring the receipt at all. So my husband went back inside for a 4th time asking them to please make it correctly.
People make mistakes, I asked very nicely for it to be corrected the first time and she was so rude to me saying she was only going to give me half a sandwich. I couldn’t think of anything more passive aggressive to a customer than that, when I had zero hostility or frustration when asking for the sandwich to be remade correctly.
Zero customer service and any remote consideration for an order that could have easily just been corrected without any problems. I was very patient and understanding until she mumbled she was going to go off on me. For a mistake she made and refused to rectify in a professional manner.
When I order food from a drive thru for my family I don’t want to be met with frustration and annoyance from young girls who are being paid to do a service. You are hired there and working a job that requires you to serve. I wanted to receive the sandwich I had already paid for. Incredibly rude, inconsiderate, and so unprofessional. Not a single manager came to apologize or offer to reimburse me for the mistake. My husband is a business owner and would have fired her the second she said something unprofessional in front of a customer.
Terrible service.
Atmosphere: 1
Food: 1
Service: 1
Love Schlotzsky's!! No issues!! All was great!
Atmosphere: 5
Food: 5
Service: 5
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