Very friendly and quick service. Clean restaurant. Love the new ice cream pizza!!
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I had a long drive away from home and all I wanted was a nice hot chocolate and an ice cream, I had Perla help me out on choosing what to get, I was very satisfied, with her choices she recommended and was very nice, I made sure to leave my change as the tip, I hope to one day cross this baskin robins again and the very nice employees as I mentioned before.
Thad Kimball
Would give a zero if I could. Wrong order and a poor attitude.
Veronica Gutierrez
Too much attitude from the workers
Shefali Masuraha
RUDE STAFF. Worst customer service, incomplete scoops. They hardly have any flavors and often run out of cones. They were shy on Sample before picking the flavor. The store says it’s open until 10 and we were there around 9:25.. We picked our dessert and sat in the lobby and a staff walked up to us and asked us to leave because they have to sweep the floor. When we told them that we were with the baby and it was cold outside, she was rude enough to comment “ You have 10 minutes Before I start sweeping the floor here” Will never visit the store again!
Diego Paredes
The food was amazing and the staff was very friendly!
iyana
Customer service is ALWAYS HORRIBLE. It’s as if you’re required to have a nasty attitude to get the job. Went through the drive thru and placing an order seemed impossible with the employee screaming and playing with a co-worker. We ended up just leaving.
Nik Kole
I gave one star because zero isn’t a option I visited the baskin and robbin on phelan a couple of weeks ago and rude is a understatement, I never been to a establishment that even if you are purchasing something you can’t use the restroom because they just cleaned it well,at least that is what I was told. I asked her what time did they close she said 11pm ,this happened at 8pm so she stated after they clean the restroom nobody can’t use it ….very unheard of but Lumberton location you guys rock ty teach the Beaumont location some professionalism please
Balaji Marthi
Came around 9:30pm on a Sunday. They were already closed. The website says it’s supposed be closed at 10pm.🙃
They didn't want to serve us, they closed an hour and thirty minutes before we arrived at 9:30 pm and the closing time is until 11:00 pm
Allan Antonio Garcia Galindo
Lobby hours said open until 11pm. We arrived at 9:20 and employees closed the lobby. Terrible customer service.
A3 C
If you want bad customer service, this is the place. They didnt have hot fudge, didnt talk to us properly and were addressing me and my mom like we were total strangers to what hot fudge was supposed to look like or what baskin robbins is... Gave incomplete scoops, didnt have waffle cones, and poor customer service. The girl (Johanna)taking the order needs customer service training, and told that they charge for water cup($1.07). Next time - never.
Dj Renigade
Ordered a desert and the place closed before my Uber could get there. Really bad service. The switched drivers and still never got the order.
Judy Robinson
This place is wonderful clean inside friendly staff near lot's of business
Yay Americano!
Very friendly and quick service. Clean restaurant. Love the new ice cream pizza!!
I had a long drive away from home and all I wanted was a nice hot chocolate and an ice cream, I had Perla help me out on choosing what to get, I was very satisfied, with her choices she recommended and was very nice, I made sure to leave my change as the tip, I hope to one day cross this baskin robins again and the very nice employees as I mentioned before.
Would give a zero if I could. Wrong order and a poor attitude.
Too much attitude from the workers
RUDE STAFF. Worst customer service, incomplete scoops. They hardly have any flavors and often run out of cones. They were shy on Sample before picking the flavor. The store says it’s open until 10 and we were there around 9:25.. We picked our dessert and sat in the lobby and a staff walked up to us and asked us to leave because they have to sweep the floor. When we told them that we were with the baby and it was cold outside, she was rude enough to comment “ You have 10 minutes Before I start sweeping the floor here” Will never visit the store again!
The food was amazing and the staff was very friendly!
Customer service is ALWAYS HORRIBLE. It’s as if you’re required to have a nasty attitude to get the job. Went through the drive thru and placing an order seemed impossible with the employee screaming and playing with a co-worker. We ended up just leaving.
I gave one star because zero isn’t a option I visited the baskin and robbin on phelan a couple of weeks ago and rude is a understatement, I never been to a establishment that even if you are purchasing something you can’t use the restroom because they just cleaned it well,at least that is what I was told. I asked her what time did they close she said 11pm ,this happened at 8pm so she stated after they clean the restroom nobody can’t use it ….very unheard of but Lumberton location you guys rock ty teach the Beaumont location some professionalism please
Came around 9:30pm on a Sunday. They were already closed. The website says it’s supposed be closed at 10pm.🙃
Restaurantji Recommends
They didn't want to serve us, they closed an hour and thirty minutes before we arrived at 9:30 pm and the closing time is until 11:00 pm
Lobby hours said open until 11pm. We arrived at 9:20 and employees closed the lobby. Terrible customer service.
If you want bad customer service, this is the place. They didnt have hot fudge, didnt talk to us properly and were addressing me and my mom like we were total strangers to what hot fudge was supposed to look like or what baskin robbins is... Gave incomplete scoops, didnt have waffle cones, and poor customer service. The girl (Johanna)taking the order needs customer service training, and told that they charge for water cup($1.07). Next time - never.
Ordered a desert and the place closed before my Uber could get there. Really bad service. The switched drivers and still never got the order.
This place is wonderful clean inside friendly staff near lot's of business
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