Great Bundt Cakes but horrible customer service. I received a BOGO free email to use and the cashier took my points from my account. I showed her the email with the barcode and she refused to use it. And the receipt didn’t have a survey at the bottom of the receipt like our bakeries in Dallas. Most restaurants in Beaumont, Texas are lacking customer service and this store is one. I’ll keep my money in Dallas!
Atmosphere: 1
Food: 5
Service: 1
Jared Brottem
I typically don't go here, but today I had an outstanding experience! The manager, Gabbie I believe, was very kind as she completely schooled me on the variations of cakes and decorations that are available. Overall, very impressed. The small cakes that I got were pretty good. But I will definitely be back due to the outstanding service that I received.
Atmosphere: 5
Food: 5
Service: 5
Andrew Clark
I like the cakes but ANY new flavors or seasonal ones ALWAYS SOLD OUT!!!
Have been 3 different times or a long period of time, to try the new flavor and don’t have crap.
Never keep anything new in stock or for enough time.
Beaumont get it together.
Atmosphere: 2
Food: 3
Service: 1
Victoria Jackson
I just want to say you guys are wrong for this reese's oreo flavor. This cake should NOT be this good.🤤 I'm going to be heartbroken when this flavor goes away.😪💔 Thank the lord for NBC!👐🏾
Atmosphere: 5
Food: 5
Service: 5
Tiffany Crossley
Always very pleased with the customer service and the products they offer. This day, I went for the Biscoff cookie butter cake. It was absolutely yummy! It's joy in your mouth! The workers in the store were so sweet to all the customers in the store! 10/10!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bundtlets, White Chocolate Raspberry 8 Bundt Cake
Brandon B
Ordered a cake for delivery to my wife’s job for her Birthday. Never got a notification that the 3rd party made the delivery. Called and asked for the status of the delivery and they said DoorDash left with it about an hour ago. Not sure what happened to DoorDash as it’s only 6 minutes from the store. Luckily Nothing Bundt Cakes were able to remake the order and personally delivered it. I was expecting maybe I would end up just having to get a refund but they made it right and quick!!!
Food: 5
Service: 5
Dominic Simons
As always, the cake was on time and in perfect presentation.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Red Velvet Cake
Don M.
So I went here to purchase the limited edition pineapple upside down cake on 5/29. It had only been out for like a week. Needless to say they were put permanently out of it already. Before that same issue with lemon blueberry and before that some other limited edition flavor. I hgot two of the same okd flavors. I don't know if its the franchise or franchise owner who doesn't make sure they have it longer but I'm gonna find out from the corporate office. on 5/30 I went to houston and stopped at a NBCake off westimeher and guess what they had both still. Pineapple upside down and lemon blueberry. This store in beaumont needs to try harder. Not to mention i had to park behind the strip center in mall parking lot and walk all the over to NBCake BC jersey Mike's is taking up all the spots.
Atmosphere: 5
Food: 4
Service: 5
Laura Dodd
I sent a 10” cake to my husband at work with balloons for our anniversary and needless to say him and his co-workers inhaled it. Best cakes ever! Delivered on time as promised.
The cakes, service, and atmosphere are always on point. I miss eating those cakes so much since I've stopped eating sugar. I will have a cheat day one day, go get my favorite, and splurge with it.
Jenny Lynn
Stopped here for the 1st time ever last week. I got carrot and white chocolate raspberry bundts the white chocolate raspberry was AMAZING!!! best cake ever. Will definitely return and definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
S. Wright
Cake was purchased for my partners birthday. Unfortunately upon lighting the sparkling candles for the cake to sing happy bday. They did not light and upon cutting the cake there was a long piece of hair right in the midst. I love nothing bundt cakes but very disappointed more so for my partner who I feel was very disappointed. She didnt want another cake from the place. An email and phone call of evidence was sent. Although we were refunded for the cake we were still charged for the candles that served no justice without a cake and for candles that did not light!!
I would definitely like to get a FULL refund as mentioned on the call with Araceli as well as in the email
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Confetti
brian c
Delicious cakes with incredibly yummy cream cheese frosting!
Great cakes...
Atmosphere: 5
Food: 5
Service: 5
Great Bundt Cakes but horrible customer service. I received a BOGO free email to use and the cashier took my points from my account. I showed her the email with the barcode and she refused to use it. And the receipt didn’t have a survey at the bottom of the receipt like our bakeries in Dallas. Most restaurants in Beaumont, Texas are lacking customer service and this store is one. I’ll keep my money in Dallas!
Atmosphere: 1
Food: 5
Service: 1
I typically don't go here, but today I had an outstanding experience! The manager, Gabbie I believe, was very kind as she completely schooled me on the variations of cakes and decorations that are available. Overall, very impressed. The small cakes that I got were pretty good. But I will definitely be back due to the outstanding service that I received.
Atmosphere: 5
Food: 5
Service: 5
I like the cakes but ANY new flavors or seasonal ones ALWAYS SOLD OUT!!!
Have been 3 different times or a long period of time, to try the new flavor and don’t have crap.
Never keep anything new in stock or for enough time.
Beaumont get it together.
Atmosphere: 2
Food: 3
Service: 1
I just want to say you guys are wrong for this reese's oreo flavor. This cake should NOT be this good.🤤 I'm going to be heartbroken when this flavor goes away.😪💔 Thank the lord for NBC!👐🏾
Atmosphere: 5
Food: 5
Service: 5
Always very pleased with the customer service and the products they offer. This day, I went for the Biscoff cookie butter cake. It was absolutely yummy! It's joy in your mouth! The workers in the store were so sweet to all the customers in the store! 10/10!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bundtlets, White Chocolate Raspberry 8 Bundt Cake
Ordered a cake for delivery to my wife’s job for her Birthday. Never got a notification that the 3rd party made the delivery. Called and asked for the status of the delivery and they said DoorDash left with it about an hour ago. Not sure what happened to DoorDash as it’s only 6 minutes from the store. Luckily Nothing Bundt Cakes were able to remake the order and personally delivered it. I was expecting maybe I would end up just having to get a refund but they made it right and quick!!!
Food: 5
Service: 5
As always, the cake was on time and in perfect presentation.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Red Velvet Cake
So I went here to purchase the limited edition pineapple upside down cake on 5/29. It had only been out for like a week. Needless to say they were put permanently out of it already. Before that same issue with lemon blueberry and before that some other limited edition flavor. I hgot two of the same okd flavors. I don't know if its the franchise or franchise owner who doesn't make sure they have it longer but I'm gonna find out from the corporate office. on 5/30 I went to houston and stopped at a NBCake off westimeher and guess what they had both still. Pineapple upside down and lemon blueberry. This store in beaumont needs to try harder. Not to mention i had to park behind the strip center in mall parking lot and walk all the over to NBCake BC jersey Mike's is taking up all the spots.
Atmosphere: 5
Food: 4
Service: 5
I sent a 10” cake to my husband at work with balloons for our anniversary and needless to say him and his co-workers inhaled it. Best cakes ever! Delivered on time as promised.
Restaurantji Recommends
The cakes, service, and atmosphere are always on point. I miss eating those cakes so much since I've stopped eating sugar. I will have a cheat day one day, go get my favorite, and splurge with it.
Stopped here for the 1st time ever last week. I got carrot and white chocolate raspberry bundts the white chocolate raspberry was AMAZING!!! best cake ever. Will definitely return and definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
Cake was purchased for my partners birthday. Unfortunately upon lighting the sparkling candles for the cake to sing happy bday. They did not light and upon cutting the cake there was a long piece of hair right in the midst. I love nothing bundt cakes but very disappointed more so for my partner who I feel was very disappointed. She didnt want another cake from the place. An email and phone call of evidence was sent. Although we were refunded for the cake we were still charged for the candles that served no justice without a cake and for candles that did not light!!
I would definitely like to get a FULL refund as mentioned on the call with Araceli as well as in the email
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Confetti
Delicious cakes with incredibly yummy cream cheese frosting!
Atmosphere: 5
Food: 5
Service: 5
the best cakes ever!! So yummy &
Atmosphere: 5
Food: 5
Service: 5
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