Won’t return. On multiple occasions this location fails to complete entire orders. Then they will lie and say “they handed one out, someone must’ve taken it” except the fact that I have been standing at the counter since I placed the order, and one item came out when my name was called, but not the other items. Atleast own up to it lol also when you have a lull in orders, but there is a customer standing at the counter waiting, it should be a sign that they’re waiting for something else. And the team should acknowledge the customer.
Atmosphere: 3
Food: 4
Service: 1
jennifer umanzor
left the drive-thru about twenty minutes ago with the absolute BEST drink ever. i went with my usual — a grande iced matcha latte with oat milk, horchata cold foam, a pump of brown sugar syrup, two pumps of horchata syrup, and cinnamon powder. and let me just say… whoever made my drink today put their everything into it. not a single clump of powder at the bottom. smooth, creamy, perfectly mixed. kudos to whoever was on bar at that time because babbbyyyy
Tracy Sterling
Very rude,the associate taking our order inside seamed very annoyed and ask us to hold on a second while she was texting on her phone. Not a good experience.
Atmosphere: 1
Food: 4
Service: 1
Michael Smith
Great location. Friendly staff, clean facilities, lots of power access. The only downside in my eyes is there is not a lot of inside seating and the seating options are not very comfortable if you’ll be staying long.
Atmosphere: 4
Food: 5
Service: 5
julia aguilar
This location is constantly out of ingredients. They didn't even suggest items similar to what I wanted. One of the employees was to busy mixing chocolate to acknowledge my husband when he was trying to get her attention.
Food: 1
Service: 1
Michael Guzman
i’m just here at starbucks watching the team in chaos. been 20 mins since i ordered a coffee black. .
Atmosphere: 1
Service: 2
Victoria Franklin
I came in person and ordered 1 coffee at the counter. Another woman walked in and also ordered 1 coffee after me. Tell me why the barista made HER drink and handed it to her before even starting on mine? It wasn’t busy so there was no reason to mix up the order of things. The customer service here sucks. Any logical barista would make drinks in the order that they were placed.
Atmosphere: 1
Food: 1
Service: 1
Htownlive 365
The young lady this morning, making my coffee was amazing. She gave me a lot a lot of extra crunch she made my drink perfect. I wish I would’ve got her name. I appreciate you guys. Thank you so much.
Atmosphere: 5
Food: 5
Service: 5
Gary Hawks
Stood at counter for 15 minutes without an employee acknowledging me. Had to bring a customer cold coffee when it should have been hot. If Starbucks hates DoorDash so much get off the platform. I continue to have bad customer experiences at all Starbucks locations. I would not personally give my business to Starbucks if you offered me a million dollars.
Coming from a former partner who actually used to work at this store....it is awful. I get a very simple drink and it is always made wrong. The number of espresso shots is never correct, no ice and the drink is always dripping. Not to mention the attitude and customer service is subpar. My drink was actually made very quickly today but seems to only have one shot of espresso and all water. I'm sorry but this store has gone down hill on all levels.
Pompey 97 (Pompey97)
While there are a select few workers who are fantastic. Most of the employees here are awful. I’m not sure if the lady with glasses is the manager or what but she is rude. We pay enough as it is for the drinks, we want them to be made right. When asked to get my drink fixed because it tasted terrible they refused to make me a new one. Drive thru is always way too slow, at least 20-25 minute wait.This is not just a one off, this is every time. I won’t be going back to this location.
Eli Morales
Rudest employees in the world
Atmosphere: 1
Food: 3
Service: 1
Victoria Rhodes
I've been coming here throughout several years. In the past it would take a long time to go through the drive thru and I would have to plan to wait 30 minutes. Thankfully this is no longer the case, which is good for my tastebuds, and bad for my wallet because I'm coming so much more often. Haha. The staff is kind, and it seems like lately in the mornings there is little to no wait at all, which is shocking to me. When I go inside the store is clean and the staff is always ready to answer any questions you may have. My drinks always come out great, and I appreciate the staff for making them quickly and accurately. Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Dee Banks
If this is the one in Beaumont, TX is was fantastic!! Customer service was impeccable; I wanted extra Chia in my tea, they were accommadating and asked was it to my satisfaction when l took a sip.!!! YAY!!!
Won’t return. On multiple occasions this location fails to complete entire orders. Then they will lie and say “they handed one out, someone must’ve taken it” except the fact that I have been standing at the counter since I placed the order, and one item came out when my name was called, but not the other items. Atleast own up to it lol also when you have a lull in orders, but there is a customer standing at the counter waiting, it should be a sign that they’re waiting for something else. And the team should acknowledge the customer.
Atmosphere: 3
Food: 4
Service: 1
left the drive-thru about twenty minutes ago with the absolute BEST drink ever. i went with my usual — a grande iced matcha latte with oat milk, horchata cold foam, a pump of brown sugar syrup, two pumps of horchata syrup, and cinnamon powder. and let me just say… whoever made my drink today put their everything into it. not a single clump of powder at the bottom. smooth, creamy, perfectly mixed. kudos to whoever was on bar at that time because babbbyyyy
Very rude,the associate taking our order inside seamed very annoyed and ask us to hold on a second while she was texting on her phone. Not a good experience.
Atmosphere: 1
Food: 4
Service: 1
Great location. Friendly staff, clean facilities, lots of power access. The only downside in my eyes is there is not a lot of inside seating and the seating options are not very comfortable if you’ll be staying long.
Atmosphere: 4
Food: 5
Service: 5
This location is constantly out of ingredients. They didn't even suggest items similar to what I wanted. One of the employees was to busy mixing chocolate to acknowledge my husband when he was trying to get her attention.
Food: 1
Service: 1
i’m just here at starbucks watching the team in chaos. been 20 mins since i ordered a coffee black. .
Atmosphere: 1
Service: 2
I came in person and ordered 1 coffee at the counter. Another woman walked in and also ordered 1 coffee after me. Tell me why the barista made HER drink and handed it to her before even starting on mine? It wasn’t busy so there was no reason to mix up the order of things. The customer service here sucks. Any logical barista would make drinks in the order that they were placed.
Atmosphere: 1
Food: 1
Service: 1
The young lady this morning, making my coffee was amazing. She gave me a lot a lot of extra crunch she made my drink perfect. I wish I would’ve got her name. I appreciate you guys. Thank you so much.
Atmosphere: 5
Food: 5
Service: 5
Stood at counter for 15 minutes without an employee acknowledging me. Had to bring a customer cold coffee when it should have been hot. If Starbucks hates DoorDash so much get off the platform. I continue to have bad customer experiences at all Starbucks locations. I would not personally give my business to Starbucks if you offered me a million dollars.
Service: 1
Always a great place to be free Wi-
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Coming from a former partner who actually used to work at this store....it is awful. I get a very simple drink and it is always made wrong. The number of espresso shots is never correct, no ice and the drink is always dripping. Not to mention the attitude and customer service is subpar. My drink was actually made very quickly today but seems to only have one shot of espresso and all water. I'm sorry but this store has gone down hill on all levels.
While there are a select few workers who are fantastic. Most of the employees here are awful. I’m not sure if the lady with glasses is the manager or what but she is rude.
We pay enough as it is for the drinks, we want them to be made right. When asked to get my drink fixed because it tasted terrible they refused to make me a new one. Drive thru is always way too slow, at least 20-25 minute wait.This is not just a one off, this is every time. I won’t be going back to this location.
Rudest employees in the world
Atmosphere: 1
Food: 3
Service: 1
I've been coming here throughout several years. In the past it would take a long time to go through the drive thru and I would have to plan to wait 30 minutes. Thankfully this is no longer the case, which is good for my tastebuds, and bad for my wallet because I'm coming so much more often. Haha. The staff is kind, and it seems like lately in the mornings there is little to no wait at all, which is shocking to me. When I go inside the store is clean and the staff is always ready to answer any questions you may have. My drinks always come out great, and I appreciate the staff for making them quickly and accurately. Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
If this is the one in Beaumont, TX is was fantastic!! Customer service was impeccable; I wanted extra Chia in my tea, they were accommadating and asked was it to my satisfaction when l took a sip.!!! YAY!!!
Atmosphere: 5
Food: 5
Service: 5
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