I am writing to formally express my dissatisfaction with the service at Subway on Phelan and 23rd ST over the past several weeks. I have encountered consistent issues with both product availability and staff behavior, which have made my experiences increasingly frustrating.
For the last three weeks, the bread options during the day have been extremely limited, with only white or ghost pepper bread available. While I have still placed my order despite this inconvenience, the lack of variety is disappointing.
More concerning, however, is the behavior of the staff. I have observed employees being inattentive, rude, and unprofessional. Instead of providing good customer service, they are often dancing, playing loud music, and ignoring customers. On multiple occasions, I have experienced staff rolling their eyes or even attempting to start confrontations with customers, which is completely unacceptable.
I strongly urge management to address these issues immediately. Customer service and professionalism should be a priority, and I hope appropriate action will be taken to improve the overall experience at this location.
I appreciate your time in reviewing my concerns and look forward to your response on how these matters will be addressed.
Victor Abner Ruiz Cruz
Waited in the front for 10 minutes and no one even bother to help. I heard people talking in the back and one worker saw me but turned around and went back inside. Waited another 2 minutes with no response. Left. If you want food, go somewhere else. I think this place is closed.
Atmosphere: 1
Food: 3
Service: 1
Russ Waller
Walked in to 1 person behind the counter. After begrudgingly coming over to help me and asking my order, I was told there were only white and wheat bread available. Not a greeting....nothing. Finally pay for my order, go to fill my drink, and no ice. Waited for someone else to finally emerge from the back about 3 minutes later, and they just took my cup and filled it with ice somewhere in the back. More somber than a funeral. To top it all off, a homeless man wheeled in, emptied the contents of his personal bag on a table, and began eating whatever was in his personal paper sack. At that point I decided to just take my food and go. I won't be back.
Atmosphere: 2
Food: 3
Service: 1
Brenda Paul
Red hair lady is so rude! Second time we went there! second and last time! The first time manager was so great! We had to left no even eat!!
Service: 1
Matthew Entrekin
Online orders are being prioritized over people standing in line. I saw/ heard two online orders come through after myself and others inline had arrived for service. The online orders were filled first and additional orders were being staged ahead of us which left us standing in line for 20+ minutes. I left before being helped due to time constraints.
Monica Hernandez
Worker was extremely rude, I was in shock at how this woman handled herself... Food was just as bad.. do your self a favor don't order here.... Go to Jimmy John's for your sandwich fix....
Pretzel hard as a crouton. Sandwich just thrown together, they could care less, just want to hurry to the next one.
I will never order from here again. If I could give her zero stars I would.
There's no name but cashier #999997
Atmosphere: 1
Food: 1
Service: 1
Julio Cruz
Every time I come to this subway I get charged 16 dollars for a sandwich cookies and drink ...in other subways I get charged 11 or 12 bucks for exactly the same thing ... the workers don't know what they're doing when it comes changing you
Rosa Isela Gomez Rios
I love it, I would come here again without thinking twice, the man and the boy in the morning are very kind and respectful
Beth Darby
No senior discount
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna
Tyesha McClain
Love it!!!! The people are so nice!!! Always gives excellent customer service
Made an online order and it said it was done. The store called Me and told me they did not have ANY of the ingredients to make my meal not even any bread was in the building. I asked the employee that called me can I just have it made at another store my order was $30 and that's how I was feeding my family that night while I was working. I was told that can never happen and I'm not a manager so I don't even know how to give u a refund or what to do. Come back another time to pick up your order. Which I was way in Houston. 30 dollars wasted and was never compensated. NEVER GO TO THIS LOCATION. This is not the first time I've ordered from this place and the same exact thing happened. So 1st time shame on Subway 2nd time shame on me for even ordering again. IT WON'T BE A THIRD TIME... SUBWAY LOST MY FAMILY BUSINESS!! DO NOT GO TO THIS LOCATION ?DO NOT GO
Atmosphere: 1
Food: 1
Service: 1
Oiledup Homeless
Bro moved so slow I couldn't even get my stuff was in the line for 20 minutes for 2
Atmosphere: 1
Food: 4
Service: 1
Holden deWit
I placed an order for 2 subs in app for the BOGO because this was the closest participating location that was open. I had an hour and a half before starting a 10 hour shift with no lunch break and I didn't want to pay for delivery so I was going to have a 6 inch for breakfast and bring a footlong to work with me while saving the last 6 inch for tomorrow. The store was closed, lights off, while the hours showed they should be open. The app had the audacity to tell me my order was complete, and there is no contact number for customer service so I have been waiting to hear back (hopefully) from the contact us section in the app. So to recap, they took my money, told me my food was ready at a store that was not even open, and have made it impossible to get in touch with them to just get them to make it at another open location, so I either have to go without food today or spend way more money getting food delivered which I was intentionally trying to avoid doing
Service: 1
Brittney Pilette
While the staff was incredibly nice and friendly and did good at their job, was very disappointed with the fact that an employee was SITTING on top of a food prep counter...
Atmosphere: 5
Food: 5
Service: 5
One Love
My 1st time @ this location when I walk in Mr Traven Greety me with nice spiritual service ty..He was very patient kind and friendly till the end we need more customers service like Traven ty Sir! Keep up the Amazing work!! Ps your sub sandwich was So delicious cause we made it with LOVE TY SIR! JAH BLESS YOU. One Love
Vegetarian options: All was available
Dietary restrictions: Healthy selection
Parking: Lots of space to park
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sunchips Harvest Cheddar, Chocolate Chip, Turkey Cali Club
I am writing to formally express my dissatisfaction with the service at Subway on Phelan and 23rd ST over the past several weeks. I have encountered consistent issues with both product availability and staff behavior, which have made my experiences increasingly frustrating.
For the last three weeks, the bread options during the day have been extremely limited, with only white or ghost pepper bread available. While I have still placed my order despite this inconvenience, the lack of variety is disappointing.
More concerning, however, is the behavior of the staff. I have observed employees being inattentive, rude, and unprofessional. Instead of providing good customer service, they are often dancing, playing loud music, and ignoring customers. On multiple occasions, I have experienced staff rolling their eyes or even attempting to start confrontations with customers, which is completely unacceptable.
I strongly urge management to address these issues immediately. Customer service and professionalism should be a priority, and I hope appropriate action will be taken to improve the overall experience at this location.
I appreciate your time in reviewing my concerns and look forward to your response on how these matters will be addressed.
Waited in the front for 10 minutes and no one even bother to help. I heard people talking in the back and one worker saw me but turned around and went back inside. Waited another 2 minutes with no response. Left. If you want food, go somewhere else. I think this place is closed.
Atmosphere: 1
Food: 3
Service: 1
Walked in to 1 person behind the counter. After begrudgingly coming over to help me and asking my order, I was told there were only white and wheat bread available. Not a greeting....nothing. Finally pay for my order, go to fill my drink, and no ice. Waited for someone else to finally emerge from the back about 3 minutes later, and they just took my cup and filled it with ice somewhere in the back. More somber than a funeral. To top it all off, a homeless man wheeled in, emptied the contents of his personal bag on a table, and began eating whatever was in his personal paper sack.
At that point I decided to just take my food and go.
I won't be back.
Atmosphere: 2
Food: 3
Service: 1
Red hair lady is so rude! Second time we went there! second and last time! The first time manager was so great! We had to left no even eat!!
Service: 1
Online orders are being prioritized over people standing in line. I saw/ heard two online orders come through after myself and others inline had arrived for service. The online orders were filled first and additional orders were being staged ahead of us which left us standing in line for 20+ minutes. I left before being helped due to time constraints.
Worker was extremely rude, I was in shock at how this woman handled herself... Food was just as bad.. do your self a favor don't order here.... Go to Jimmy John's for your sandwich fix....
Pretzel hard as a crouton. Sandwich just thrown together, they could care less, just want to hurry to the next one.
I will never order from here again. If I could give her zero stars I would.
There's no name but cashier #999997
Atmosphere: 1
Food: 1
Service: 1
Every time I come to this subway I get charged 16 dollars for a sandwich cookies and drink ...in other subways I get charged 11 or 12 bucks for exactly the same thing ... the workers don't know what they're doing when it comes changing you
I love it, I would come here again without thinking twice, the man and the boy in the morning are very kind and respectful
No senior discount
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna
Love it!!!! The people are so nice!!! Always gives excellent customer service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Made an online order and it said it was done. The store called Me and told me they did not have ANY of the ingredients to make my meal not even any bread was in the building. I asked the employee that called me can I just have it made at another store my order was $30 and that's how I was feeding my family that night while I was working. I was told that can never happen and I'm not a manager so I don't even know how to give u a refund or what to do. Come back another time to pick up your order. Which I was way in Houston. 30 dollars wasted and was never compensated. NEVER GO TO THIS LOCATION. This is not the first time I've ordered from this place and the same exact thing happened. So 1st time shame on Subway 2nd time shame on me for even ordering again. IT WON'T BE A THIRD TIME... SUBWAY LOST MY FAMILY BUSINESS!! DO NOT GO TO THIS LOCATION ?DO NOT GO
Atmosphere: 1
Food: 1
Service: 1
Bro moved so slow I couldn't even get my stuff was in the line for 20 minutes for 2
Atmosphere: 1
Food: 4
Service: 1
I placed an order for 2 subs in app for the BOGO because this was the closest participating location that was open. I had an hour and a half before starting a 10 hour shift with no lunch break and I didn't want to pay for delivery so I was going to have a 6 inch for breakfast and bring a footlong to work with me while saving the last 6 inch for tomorrow. The store was closed, lights off, while the hours showed they should be open. The app had the audacity to tell me my order was complete, and there is no contact number for customer service so I have been waiting to hear back (hopefully) from the contact us section in the app. So to recap, they took my money, told me my food was ready at a store that was not even open, and have made it impossible to get in touch with them to just get them to make it at another open location, so I either have to go without food today or spend way more money getting food delivered which I was intentionally trying to avoid doing
Service: 1
While the staff was incredibly nice and friendly and did good at their job, was very disappointed with the fact that an employee was SITTING on top of a food prep counter...
Atmosphere: 5
Food: 5
Service: 5
My 1st time @ this location when I walk in Mr Traven Greety me with nice spiritual service ty..He was very patient kind and friendly till the end we need more customers service like Traven ty Sir! Keep up the Amazing work!! Ps your sub sandwich was So delicious cause we made it with LOVE TY SIR! JAH BLESS YOU. One Love
Vegetarian options: All was available
Dietary restrictions: Healthy selection
Parking: Lots of space to park
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sunchips Harvest Cheddar, Chocolate Chip, Turkey Cali Club
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