I waited over 18 minutes for my order even though it was already prepared and sitting next to the employee. When I calmly pointed out the excessive delay, the employee responded with an unprofessional and dismissive attitude, tightly holding the order and refusing to hand it over unless I confirmed in the app — despite the fact that I had already written my name, the customer’s name, and my arrival time. Instead of trying to resolve the situation, the employee laughed mockingly, which escalated the frustration and showed a clear lack of respect. This kind of behavior reflects poor customer service standards and a serious need for staff training. Management should take this feedback seriously, as this experience was unacceptable and completely avoidable.
Atmosphere: 1
Food: 1
Service: 1
Raven alexis
Every single time we come here they mess up our order and or leave one of the meals completely out. They either never have shakes or they don't actually blend them my chocolate shake should not be vanilla until I mix it together. The staff is rude and impatient.
Lex G
The Best Burger King in DFW, very clean newly remodeled BK. The staff are all Latinos so they cook tbe meals well and no dirty stuff going on inside. The staff is very professional, no insects, roaches or any disgusting things inside the kitchen and they dont spit on your food.
I would highly recommend this Burger King 😊😋🥳👏🏻👏🏻💖💖
Atmosphere: 5
Food: 5
Service: 5
shawn mcquestion
Sure beats McDonalds
Atmosphere: 4
Food: 4
Service: 4
Christopher Graham
This location will mess up your order at least 75% of the time.
Atmosphere: 1
Food: 3
Service: 1
Rosa Bustillos
Got a Wednesday deal, the guy at drive thru can not speak good English He took it upon himself to upgrade my drink and added some of the worst onion rings I have ever seen/tasted. So my 3.99 special went to 9.75 . The food was horrible , food is premade and just sits there until someone orders it. Horrible nasty taste and smell. These people are trying to poison us. Will never return
Atmosphere: 1
Food: 1
Service: 2
Bonnie Pesina
The employees were just on their phones and ignored half our order. On top of that the food was dry and taste old
Atmosphere: 3
Food: 1
Service: 1
Lori Gale
You have your days when your burger is off the charts and your days not so much, I love Burger King it's just not the same anymore since the pandemic, I do go every now and then to show my support and hopefully get a good burger.
Atmosphere: 5
Food: 4
Service: 5
Danielle Sneed
2 females were saying their managers were very rude and disrespectful I ended up not getting my food because I didn’t know what they were going to do to it.. they kept making faces at me because I didn’t hear her on the intercom when she told me how much the order would be do not come here
I waited over 18 minutes for my order even though it was already prepared and sitting next to the employee.
When I calmly pointed out the excessive delay, the employee responded with an unprofessional and dismissive attitude, tightly holding the order and refusing to hand it over unless I confirmed in the app — despite the fact that I had already written my name, the customer’s name, and my arrival time.
Instead of trying to resolve the situation, the employee laughed mockingly, which escalated the frustration and showed a clear lack of respect.
This kind of behavior reflects poor customer service standards and a serious need for staff training. Management should take this feedback seriously, as this experience was unacceptable and completely avoidable.
Atmosphere: 1
Food: 1
Service: 1
Every single time we come here they mess up our order and or leave one of the meals completely out. They either never have shakes or they don't actually blend them my chocolate shake should not be vanilla until I mix it together. The staff is rude and impatient.
The Best Burger King in DFW, very clean newly remodeled BK. The staff are all Latinos so they cook tbe meals well and no dirty stuff going on inside. The staff is very professional, no insects, roaches or any disgusting things inside the kitchen and they dont spit on your food.
I would highly recommend this Burger King 😊😋🥳👏🏻👏🏻💖💖
Atmosphere: 5
Food: 5
Service: 5
Sure beats McDonalds
Atmosphere: 4
Food: 4
Service: 4
This location will mess up your order at least 75% of the time.
Atmosphere: 1
Food: 3
Service: 1
Got a Wednesday deal, the guy at drive thru can not speak good English
He took it upon himself to upgrade my drink and added some of the worst onion rings I have ever seen/tasted. So my 3.99 special went to 9.75 . The food was horrible , food is premade and just sits there until someone orders it. Horrible nasty taste and smell. These people are trying to poison us. Will never return
Atmosphere: 1
Food: 1
Service: 2
The employees were just on their phones and ignored half our order. On top of that the food was dry and taste old
Atmosphere: 3
Food: 1
Service: 1
You have your days when your burger is off the charts and your days not so much, I love Burger King it's just not the same anymore since the pandemic, I do go every now and then to show my support and hopefully get a good burger.
Atmosphere: 5
Food: 4
Service: 5
2 females were saying their managers were very rude and disrespectful I ended up not getting my food because I didn’t know what they were going to do to it.. they kept making faces at me because I didn’t hear her on the intercom when she told me how much the order would be do not come here
Atmosphere: 1
Food: 1
Service: 1
Great experience and food will return.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Saddam Hussein was at burger king yesterday with an ugly look on his face?
Atmosphere: 1
Food: 2
Service: 2
Don't forget to bring your parents
Atmosphere: 1
Food: 1
Service: 1
Thank you Zenia and Gexciel for your réception and your fun.
Atmosphere: 5
Food: 5
Service: 5
I don't like kiosk . It's a bad idea on eastchase
Atmosphere: 1
Food: 2
Service: 1
Fast a friendly quick bite to eat .
Atmosphere: 4
Food: 4
Service: 4
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