I have no problem with the attitude of the employees here. They are polite and do their job well. The speaker system for drive-thru is sub-par. I often can't hear the employees and many talk too fast. The quality is OK considering prices are some of the lowest.
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Jumbo Jack
SISHIR
Very poor customer service
Atmosphere: 1
Food: 3
Service: 1
Bobby Frazier
A quick run through the drive-thru took just a few minutes. Got 2 orders of loaded breakfast sandwiches w/ hash browns. Food was great and service was very nice. Will go back someday.
Atmosphere: 5
Food: 5
Service: 5
benjamin sande
Burger was okay but the fries and drink and Oreo shake were excellent
Atmosphere: 5
Food: 5
Service: 5
Natalie Peterson
Ice needs to run through this place. They have people taking orders that can’t speak English then are rude about it
Dolly
We have been going the Bedford / Harwood Rd location for many years. We go in and place a very large order to take home. Never have we had an unsatisfactory experience. It is always clean when you walk in. The team at the counter are always very friendly. And the service is quick and the food is always hot and fresh. See ya next time J-N-B !!!!
Atmosphere: 5
Food: 5
Service: 5
Violet Olague
Got the order wrong, I had to go back to the location . They informed me they didn't have what I order so they took it upon themselves to replace it with another order or they could of refund my money back, the lady didn't know any English which it was fine cause I know English and Spanish, but the fact she didn't understand English why was she taking orders at the drive thru? So yes very bad experience
Atmosphere: 1
Food: 1
Service: 1
Yordit Maya
This time of the day was incredibly awesome! Around 10pm eastern time, the young lady at location was very helpful and understanding to the customer.
I was very upset with this restaurant chain loss of a good burger....it was not good at all....so boring sloppy meal. Live up to your name. Jack in the crack tastes like it.
Atmosphere: 2
Food: 1
Service: 2
Greg Gidney
2025-03-13, This has to be one of the worst Jack in the Boxs i have ever been to.
I specifically requested my tacos to be extra crispy. The woman could barely understand English. She took my order and said nothing to the cook. I had to remind you, and she told him. The cook said, "I already made some, and pointed to a bag in the counter.... She explained to him "crispy."
The tacos that came out were barely cooked and were nasty... i ended up throwing at least 4 of the 6 of them away, as they were inedible.
Customer service, attention to detail and order accuracy is key.
Look, if you don't want to be there, then leave, don't take your frustration out on people and their food.
I do not recommend this place, not in the slightest.
Atmosphere: 1
Food: 1
Service: 1
Leigh Ann (Me)
Not good.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Jumbo Jack, 2 Tacos
Ana Salgado
Was at the speaker for about 10 minutes, guy never took our order went to the window wanted another 5 minutes he saw me and didnt take my order..he was on the phone..drove off bad bad customer service.
It's Jack in the Box. Let's be honest, no one above the age of 13 has this as their favorite restaurant. But there's breakfast all day, and it's always open. It's the fast food version of Waffle House.
I have no problem with the attitude of the employees here. They are polite and do their job well. The speaker system for drive-thru is sub-par. I often can't hear the employees and many talk too fast. The quality is OK considering prices are some of the lowest.
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Jumbo Jack
Very poor customer service
Atmosphere: 1
Food: 3
Service: 1
A quick run through the drive-thru took just a few minutes. Got 2 orders of loaded breakfast sandwiches w/ hash browns. Food was great and service was very nice. Will go back someday.
Atmosphere: 5
Food: 5
Service: 5
Burger was okay but the fries and drink and Oreo shake were excellent
Atmosphere: 5
Food: 5
Service: 5
Ice needs to run through this place. They have people taking orders that can’t speak English then are rude about it
We have been going the Bedford / Harwood Rd location for many years. We go in and place a very large order to take home. Never have we had an unsatisfactory experience. It is always clean when you walk in. The team at the counter are always very friendly. And the service is quick and the food is always hot and fresh. See ya next time J-N-B !!!!
Atmosphere: 5
Food: 5
Service: 5
Got the order wrong, I had to go back to the location . They informed me they didn't have what I order so they took it upon themselves to replace it with another order or they could of refund my money back, the lady didn't know any English which it was fine cause I know English and Spanish, but the fact she didn't understand English why was she taking orders at the drive thru? So yes very bad experience
Atmosphere: 1
Food: 1
Service: 1
This time of the day was incredibly awesome! Around 10pm eastern time, the young lady at location was very helpful and understanding to the customer.
Atmosphere: 5
Food: 5
Service: 5
Everything is always good. Everything.
Atmosphere: 5
Food: 5
Service: 5
Friendly. Good clean food.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
I was very upset with this restaurant chain loss of a good burger....it was not good at all....so boring sloppy meal. Live up to your name. Jack in the crack tastes like it.
Atmosphere: 2
Food: 1
Service: 2
2025-03-13, This has to be one of the worst Jack in the Boxs i have ever been to.
I specifically requested my tacos to be extra crispy. The woman could barely understand English.
She took my order and said nothing to the cook.
I had to remind you, and she told him.
The cook said, "I already made some, and pointed to a bag in the counter....
She explained to him "crispy."
The tacos that came out were barely cooked and were nasty... i ended up throwing at least 4 of the 6 of them away, as they were inedible.
Customer service, attention to detail and order accuracy is key.
Look, if you don't want to be there, then leave, don't take your frustration out on people and their food.
I do not recommend this place, not in the slightest.
Atmosphere: 1
Food: 1
Service: 1
Not good.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Jumbo Jack, 2 Tacos
Was at the speaker for about 10 minutes, guy never took our order went to the window wanted another 5 minutes he saw me and didnt take my order..he was on the phone..drove off bad bad customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, Sourdough Jack, 2 Tacos
It's Jack in the Box. Let's be honest, no one above the age of 13 has this as their favorite restaurant. But there's breakfast all day, and it's always open. It's the fast food version of Waffle House.
Atmosphere: 4
Food: 5
Service: 5
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