Very poor customer service through the drive thru they actually charged me the order of the vehicle in front of me food without noticing nor realizing my order was totally different then failed to give me the difference in change back. Will NEVER return to this particular location again & i mean just that PERIOD‼️
Atmosphere: 2
Food: 2
Service: 1
Chelsea Van Zant
Waited at the drive thru speaker, no one answered. Pulled to the window. The guy said he’d get someone to grab my order while they remained on their phones. The guy assigned to the window apparently had to use the bathroom (for 10 min). No one else took my order. There were 4 guys working. I called the corporate line. Told them what was happening, she said she’d call them. Waited a total of 20 min. Add to that, the guy finally came up to the window. But with attitude. And like I was an inconvenience. All I wanted to do was place an order, but after that (and seeing the reviews) I wouldn’t have trusted them with my food.
K H
They should really just close this location. Ordered a pick-up order for my kids, food was never made, the staff were completely melting down, it was a huge mess. After 30 mins of waiting they just told me the order was canceled
Atmosphere: 1
Food: 1
Service: 1
Roderick Bester Jr
Worst service ever. Food is very cold, and app is terrible
aj Sparks
Sarah Jackson is a great manager with with excellent customer service skills so is her staff . it was a great experience November 26th
Atmosphere: 5
Food: 5
Service: 5
Crystal Wersal
I love the food, and the customer service is usually outstanding but please you don't have to put everything in the same bag. Ya'lls bags rip literally every single time I go there.
Atmosphere: 1
Food: 4
Service: 5
Kanu Haus
Ordered 3 carnivore burger patty was told to wait couple minutes, only for the food to come out cold. Didn’t even look like it was freshly cooked, I guess they just heat it up in the microwave or something. Terrible location, go to other locations this one is not it..
Df W
chicken was cooked to hard.
Atmosphere: 2
Food: 2
Service: 2
Alex Maurer
I ordered doordash to deliver to me. I order a drink and some food twice on different occasions, no straws were packaged both times. Very disappointing because where I work do not provide straws.
Food: 4
Service: 2
Noah King
Dude. I exact words were “can I get a baconator with just beef, cheese and bacon only. A plain cheeseburger with bacon.” And somehow you mess up that order. How do you mess that up?? I’m genuinely confused how someone can hear “plain” and still mess up that order. I’m allergic to mayonnaise and if I didn’t check the burger, I would have been in trouble.
How do you mess up and plain cheeseburger with bacon bro!!!????
I was over charged I did not get a receipt and the food look like I was just throw it together. I drove 20 mins away to find that out. Highly disappointed would never go through this drive through anymore. 20.00 for 2 Jr cheeseburgers and 2 crispy chicken sandwich.
Food: 1
Service: 1
Sean Ornelas
STRAWS AT ALL AND MORE THAN ONE SAUCE WOULD BE NICE. THANK YOU.
Very poor customer service through the drive thru they actually charged me the order of the vehicle in front of me food without noticing nor realizing my order was totally different then failed to give me the difference in change back. Will NEVER return to this particular location again & i mean just that PERIOD‼️
Atmosphere: 2
Food: 2
Service: 1
Waited at the drive thru speaker, no one answered. Pulled to the window. The guy said he’d get someone to grab my order while they remained on their phones. The guy assigned to the window apparently had to use the bathroom (for 10 min). No one else took my order. There were 4 guys working. I called the corporate line. Told them what was happening, she said she’d call them. Waited a total of 20 min. Add to that, the guy finally came up to the window. But with attitude. And like I was an inconvenience. All I wanted to do was place an order, but after that (and seeing the reviews) I wouldn’t have trusted them with my food.
They should really just close this location. Ordered a pick-up order for my kids, food was never made, the staff were completely melting down, it was a huge mess. After 30 mins of waiting they just told me the order was canceled
Atmosphere: 1
Food: 1
Service: 1
Worst service ever. Food is very cold, and app is terrible
Sarah Jackson is a great manager with with excellent customer service skills so is her staff . it was a great experience November 26th
Atmosphere: 5
Food: 5
Service: 5
I love the food, and the customer service is usually outstanding but please you don't have to put everything in the same bag. Ya'lls bags rip literally every single time I go there.
Atmosphere: 1
Food: 4
Service: 5
Ordered 3 carnivore burger patty was told to wait couple minutes, only for the food to come out cold. Didn’t even look like it was freshly cooked, I guess they just heat it up in the microwave or something. Terrible location, go to other locations this one is not it..
chicken was cooked to hard.
Atmosphere: 2
Food: 2
Service: 2
I ordered doordash to deliver to me. I order a drink and some food twice on different occasions, no straws were packaged both times. Very disappointing because where I work do not provide straws.
Food: 4
Service: 2
Dude. I exact words were “can I get a baconator with just beef, cheese and bacon only. A plain cheeseburger with bacon.” And somehow you mess up that order. How do you mess that up?? I’m genuinely confused how someone can hear “plain” and still mess up that order. I’m allergic to mayonnaise and if I didn’t check the burger, I would have been in trouble.
How do you mess up and plain cheeseburger with bacon bro!!!????
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great service
Atmosphere: 5
Food: 5
Service: 5
These guys work so hard
Atmosphere: 5
Food: 5
Service: 5
I was over charged I did not get a receipt and the food look like I was just throw it together. I drove 20 mins away to find that out. Highly disappointed would never go through this drive through anymore. 20.00 for 2 Jr cheeseburgers and 2 crispy chicken sandwich.
Food: 1
Service: 1
STRAWS AT ALL AND MORE THAN ONE SAUCE WOULD BE NICE. THANK YOU.
Frosty good but not as frozen as in the past
Atmosphere: 5
Food: 4
Service: 5
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