Papa Johns Pizza

There baaack!! Compliments to the chef! My food came out delicious just as ordered! Delivered hot and fast! Keep up the great work 2 thumps up

Atmosphere: 5

Food: 5

Service: 5

Terrible customer service tried to order papa pairing online kept giving error online. Would not offer special over the phone.

Doesn’t offer carry out special. Only reason papa johns should even still be in business

As someone with nearly a decade in restaurant management, mostly in quick-serve pizza across Boerne, Arizona, and Colorado, I’ve seen more than a few rough nights. What I witnessed on this visit tested every instinct I had to step in and help. Kudos to Riley M.

I walked in around 9pm for a DoorDash pickup. A family was waiting on the bench, another gentleman was standing by, and two more customers came in behind me. The tension was immediate. There were five young team members visible and at least five orders on the screen. Nobody greeted us.

One employee was clearly struggling to fix a broken label printer, running to the back, calling someone, then bringing out a new unboxed printer. While this dragged on, orders weren’t moving, and the phones rang unanswered for more than ten minutes.

In the middle of this, one young woman stood out: Riley M. She moved between the dough station, the oven and cut table, and the front counter. When she saw the label printer wasn’t getting fixed quickly, she took initiative and started handwriting labels so the team could expo orders correctly.

At one point, Riley asked the others to help get pizzas out of the oven, but nobody answered her and nobody moved to help. Another boy walked in from the back, glanced at the chaos, turned his back, and hovered near the office to stay out of it. Riley kept going anyway, checking screens, placing labels, and doing her best to keep orders moving.

During my 25-minute wait, not a single other employee spoke to any customer. Some openly groaned, side-eyed us, and one said out loud they couldn’t possibly handle more orders. The phones kept ringing. Orders piled up. Three boys stood around while one took wings out of the oven, others stayed on their phones, and pizzas came out torn or undercooked. Nobody wore hats, and there was no handwashing visible.

My DoorDash customer kept texting and calling, wanting answers. It hurt to see the team struggle like that. I’ve been in the middle of label printers going down during a rush, and I know how stressful it can be. Leadership always makes the difference.

The only thing that stopped this from turning into complete disaster was Riley M., that young woman who kept working every station, talked to customers, stayed calm even while frustrated, and tried to lead despite no support from her team. She showed real care and responsibility when it mattered most.

I can’t praise the rest of the team or the store overall, but I absolutely want management to know Riley M. made a difference that night. From someone who’s been there, that matters.

Atmosphere: 1

Food: 1

Service: 1

Great pizza, great service

Atmosphere: 5

Food: 5

Service: 5

My company orders from here all the time, but today when we placed the same order (7 medium pizzas) they told us that it was too many items. Ridiculous.

Atmosphere: 1

Food: 2

Service: 1

Ordered cheese pizza online . Received something which was not properly baked .We had to send directly to trash.

Order took longer than expected...we had to wait 15 minutes past our pick up time.

Atmosphere: 3

Food: 5

Service: 3

I mean it is a takeout pizza place nothing special but still good for quick and easy dinners.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: The Works Pizza

They delivered to fair oaks lol

We had a terrible experience ordering online at this PapaJohns Pizza, we ordered 2 large pineapple topping pizza and instead received a pepperoni pizza (we are pure vegetarian and don’t accept or bring meat in house) after returning it and complaining with the store manager she said she would send in another pizza. After a long wait we finally received them and guess what, they had out pineapple over top of the pepperoni and re send in the boxes!!!! Thats not just no professional but also very insensitive towards someone’s preferences! Never thought this is how Papa Johns treat their customers.we are going to be extremely cautious in trusting them. Think about someone allergic to certain foods , they just don’t care. When we called up again the manager didn’t even come to the phone. Bad CustomerSupport and worst experience!!

Atmosphere: 1

Food: 1

Service: 1

The pizza is awesome. The employees super friendly . Great service recommend to any and

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The Works Pizza

They delivered our pizza to the wrong address. We called and after some arguments they realized their mistake and offered to remake. Remade pizza took 2 hour (3 hours from original order), had some blonde hair in it and was missing extra sauces that we paid for.

Atmosphere: 1

Food: 1

Service: 1

Waited over 1.5 hours for a pizza that looked and tasted like it spent 50 minutes under a heat lamp and 45 minutes in a car (according to the tracker, it did....)Looking at the reviews, its clear the management doesn't read them or bother to respond.Try Marcos Pizza in Boerne, I should have done that this time around.

Food: 1

Service: 1

Understaffed which took an hour to get my food.However! My pizza was still great and the crew were professional and kind!

Atmosphere: 5

Food: 5

Service: 5