We ordered pizza and wings for carryout on 12/31/2025 for lunch. When my husband went to pick up the order, the pizzas were done, but the wings were not because they forgot to turn on the fryer. The pizzas were just sitting out getting cold, and my husband had to ask them to put them in the warmer while they cooked the wings. He ended up waiting 30 minutes past the scheduled pickup time. The staff did ask if they could give him something for the delay, and he said yes garlic sauce but they forgot that too. Overall, this experience was extremely disappointing. Poor organization, lack of attention to orders, and no real effort to make things right. This location is just sad and horrible.
Food: 1
Service: 1
Stephen Hicks
Made order for delivery 4.5 miles too far
David Greenlees
In recent years we've been ordering pizza from Bella Sera, but the last time we paid almost $30 for a MEDIUM. So we decided to go back to Pizza Hut last night. My wife ordered online and supposedly we were there before it came out of the oven. As I walked out with one hand under the box, I thought to myself that it wasn't very warm. Ok I thought. Maybe the heat hadn't gotten through the box yet. We only live about 6 or 7 minutes away so the pizza wouldn't have time to cool much, but when we started to eat it, it was obvious that it had NOT been freshly cooked. It was cool and the whole thing seemed as if it were leftover pizza that had been refrigerated then nuked. It was awful. No way had it been freshly made. We didn't finish it.
It should be said that we used to order pizza here and it has always been good, but it's been quite a while.
I have to believe this wasn't a one-off. It wasn't like oops we left off the mushrooms. Everyone knows what leftover pizza it like. Nothing you do can make it taste like a freshly cooked one. This pizza was just like that.
Atmosphere: 4
Food: 1
Service: 4
Leonardo Celis
All was really good, hot good, good service!!
Atmosphere: 5
Food: 5
Service: 5
Julie Paredes
Pizza was not good. It was very dry and a little burnt. Stuffed crust was super dry inside and out. Did not satisfy my craving at all. Very annoyed.
Atmosphere: 1
Food: 1
Service: 1
Emilio Cruz
Asia who was very rude refused to acknowledge any responsibility for the pizza hut corporation or care for its customers concerns while claiming to be the general manager of the region
I have expressed before that the app seems to mess up my orders and today when me and someone else first hand experienced it as we typed the order in Asia's response was a to bad so sad type of response
Atmosphere: 1
Food: 1
Service: 1
Wes Rogers
Do not go for sit down on Saturday mornings. We have driven up from SA twice, they are only concerned about call in orders. No service as you will be told to wait 30-45 min before they can take your order. This is indeed no way to do business.
Food: 5
Service: 1
Daniel Valdez
Don't order the ny pizza it's disgusting. Way to under cooked. I've never been to NY but I'm sure their pizza is not this gross
Food: 1
Service: 4
Jessica Dunn
Tip: Pay online for carry out orders so you don’t get hustled. I Ordered online @pizzzahut.com for carry out using a Pizza Hut coupon code. I was going to pay at pickup. When I arrived with my order email receipt, they tried to tell me they can’t honor the price I ordered it at because their computer didn’t take coupons. Surprisingly with pushback and proof of receipt they still tried to make me pay full price. Then suddenly they decided they knew how to make it work.
Always on point! Food is always hot and timely The presentation of the food speaks for itself
Atmosphere: 5
Food: 5
Service: 5
M B
Hadn't been to Pizza Hut in a long time. Tried the Boerne location a couple times recently...both times for take out with having ordered online. Online ordering was relatively simple. Both times the pizzas were ready within the 15mins stated and when picked up there were no other customers in the building. Location is clean and staff was friendly. First time we ordered pizza only and the pizza was excellent (not over or underdone). The most recent time, we tried pizza and a melt...both were over cooked and very crusty. If this would have been our first time to Pizza Hut, it probably would have turned us off to them. We will give them another chance since we have had a good pizza from them.
Atmosphere: 5
Food: 3
Service: 5
Deborah
I love the deep dish pan pizza but the last time I ordered it and went to pick it up when I got home it looked good until I lifted it out of the box. This wasn’t pan crust! It looked 2 thin pizza crust were smashed together to cook the pizza. I’m holding my pizza and there is literally a second crust hanging down. It was horrible. I didn’t call to complain I will just go to Marco’s from now on. You seriously need to get managers in there day and night shifts that will make sure the pizza makers and crust makers know what they are doing and that they are properly trained. It was a lot of new faces. I think it needs some hands on attention. It’s the Boerne Texas Pizza Hut. You need to get people in there quick who can make crust the right way and pizza the right way.
Atmosphere: 3
Food: 1
Service: 4
Blank
Great place on the go, and only 15 minutes wait everything is fresh for you to watch them make your pizza if you have the time to spend.
Atmosphere: 5
Food: 4
Service: 5
Sarah Gunn
The worker stated they opened at 10:00 am but couldn't take my order because pizza was frozen. It would take 25 minutes before I could order anything.
Food was over cooked.
Atmosphere: 3
Food: 1
Service: 2
We ordered pizza and wings for carryout on 12/31/2025 for lunch. When my husband went to pick up the order, the pizzas were done, but the wings were not because they forgot to turn on the fryer. The pizzas were just sitting out getting cold, and my husband had to ask them to put them in the warmer while they cooked the wings.
He ended up waiting 30 minutes past the scheduled pickup time. The staff did ask if they could give him something for the delay, and he said yes garlic sauce but they forgot that too.
Overall, this experience was extremely disappointing. Poor organization, lack of attention to orders, and no real effort to make things right. This location is just sad and horrible.
Food: 1
Service: 1
Made order for delivery 4.5 miles too far
In recent years we've been ordering pizza from Bella Sera, but the last time we paid almost $30 for a MEDIUM. So we decided to go back to Pizza Hut last night. My wife ordered online and supposedly we were there before it came out of the oven. As I walked out with one hand under the box, I thought to myself that it wasn't very warm. Ok I thought. Maybe the heat hadn't gotten through the box yet. We only live about 6 or 7 minutes away so the pizza wouldn't have time to cool much, but when we started to eat it, it was obvious that it had NOT been freshly cooked. It was cool and the whole thing seemed as if it were leftover pizza that had been refrigerated then nuked. It was awful. No way had it been freshly made. We didn't finish it.
It should be said that we used to order pizza here and it has always been good, but it's been quite a while.
I have to believe this wasn't a one-off. It wasn't like oops we left off the mushrooms. Everyone knows what leftover pizza it like. Nothing you do can make it taste like a freshly cooked one. This pizza was just like that.
Atmosphere: 4
Food: 1
Service: 4
All was really good, hot good, good service!!
Atmosphere: 5
Food: 5
Service: 5
Pizza was not good. It was very dry and a little burnt. Stuffed crust was super dry inside and out. Did not satisfy my craving at all. Very annoyed.
Atmosphere: 1
Food: 1
Service: 1
Asia who was very rude refused to acknowledge any responsibility for the pizza hut corporation or care for its customers concerns while claiming to be the general manager of the region
I have expressed before that the app seems to mess up my orders and today when me and someone else first hand experienced it as we typed the order in Asia's response was a to bad so sad type of response
Atmosphere: 1
Food: 1
Service: 1
Do not go for sit down on Saturday mornings. We have driven up from SA twice, they are only concerned about call in orders. No service as you will be told to wait 30-45 min before they can take your order. This is indeed no way to do business.
Food: 5
Service: 1
Don't order the ny pizza it's disgusting. Way to under cooked. I've never been to NY but I'm sure their pizza is not this gross
Food: 1
Service: 4
Tip: Pay online for carry out orders so you don’t get hustled.
I Ordered online @pizzzahut.com for carry out using a Pizza Hut coupon code. I was going to pay at pickup. When I arrived with my order email receipt, they tried to tell me they can’t honor the price I ordered it at because their computer didn’t take coupons. Surprisingly with pushback and proof of receipt they still tried to make me pay full price. Then suddenly they decided they knew how to make it work.
ORDER #92882920
Food: 5
Service: 1
Restaurantji Recommends
Always on point! Food is always hot and timely
The presentation of the food speaks for itself
Atmosphere: 5
Food: 5
Service: 5
Hadn't been to Pizza Hut in a long time. Tried the Boerne location a couple times recently...both times for take out with having ordered online. Online ordering was relatively simple. Both times the pizzas were ready within the 15mins stated and when picked up there were no other customers in the building. Location is clean and staff was friendly. First time we ordered pizza only and the pizza was excellent (not over or underdone). The most recent time, we tried pizza and a melt...both were over cooked and very crusty. If this would have been our first time to Pizza Hut, it probably would have turned us off to them. We will give them another chance since we have had a good pizza from them.
Atmosphere: 5
Food: 3
Service: 5
I love the deep dish pan pizza but the last time I ordered it and went to pick it up when I got home it looked good until I lifted it out of the box. This wasn’t pan crust! It looked 2 thin pizza crust were smashed together to cook the pizza. I’m holding my pizza and there is literally a second crust hanging down. It was horrible. I didn’t call to complain I will just go to Marco’s from now on. You seriously need to get managers in there day and night shifts that will make sure the pizza makers and crust makers know what they are doing and that they are properly trained. It was a lot of new faces. I think it needs some hands on attention. It’s the Boerne Texas Pizza Hut. You need to get people in there quick who can make crust the right way and pizza the right way.
Atmosphere: 3
Food: 1
Service: 4
Great place on the go, and only 15 minutes wait everything is fresh for you to watch them make your pizza if you have the time to spend.
Atmosphere: 5
Food: 4
Service: 5
The worker stated they opened at 10:00 am but couldn't take my order because pizza was frozen. It would take 25 minutes before I could order anything.
Atmosphere: 1
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