My husband was frustrated with the Starbucks staff because they ignored him and were unfriendly. They repeatedly responded with just “OK” when he made requests, and their tone felt dismissive. Their behavior came across as rude, leaving him wondering if he was being treated that way because he is deaf, because of his skin color, or both. Frustrated, he decided to cancel the order for his DoorDash clients and left the store.
Kelly Thurman-Rosiere
Went to Starbucks this morning to get A latte and it was horrible water and cream. Where is the coffee ? Very disappointed
Haley Janke
Went inside and waited 10+ minutes to order because the barista was making small talk, like there wasn’t a line. After I ordered, I had waited 30+ minutes for my drinks. This is ridiculous and not up to Starbucks standards. This is my first and last time in Boerne due to this upsetting experience.
Daniel Eckert
There are two Starbucks in the area—one on Highway 46 and another down in Leon Springs. Same drinks. Same overpriced snacks. But only one feels like it’s run by a group project that forgot it was due today.
The Highway 46 location takes the crown for “Most Disorganized Caffeine Dispensary.” The last three times I’ve stopped in, I’ve waited over 15 minutes for a simple drink. No line in the drive-thru. Hardly anyone inside. Just pure, unfiltered chaos behind the counter.
It’s like they’re speedrunning how not to run a Starbucks. The staff seems lost, like they wandered in from a different job and just decided to give barista life a whirl. The vibe? Less cozy coffeehouse, more DMV with espresso machines.
Avoid this one unless you enjoy watching confusion steep longer than your tea
Atmosphere: 3
Food: 4
Service: 3
Patricia Perez
I ordered a Summer Breeze . tasted great as usual. The young man in drive thru was the nicest person. I would hire him if I had a business immediately. Service fast.
Atmosphere: 5
Food: 5
Service: 5
Scott Fenn
This Starbucks is a favorite stop for cyclists and is situated on a popular route. The shop is always very clean and the baristas are friendly.
Atmosphere: 5
Food: 5
Service: 5
Kayla Joan
This is the starbucks i only come to on the weekends, Everytine i come it’s an issue with my mobile order. Never once have I had an issue with my mobile order at every starbucks i go to during the week. The attitude is even more crazy😂. Definitely will be driving to a different starbucks
Atmosphere: 1
Food: 5
Service: 1
Justin Hix
Every barista was HUSTLING! They were really busy at 10am. Everyone seemed to be in and out fairly quick on the inside. And leaving happy 😁. Great job y'all!
Atmosphere: 5
Food: 5
Service: 5
Thomas Oyen
Always in this location. Order and watch them go!! Great Americano's!
Atmosphere: 5
Food: 5
Service: 5
Heather Joas
It seems that this place has really gone down hill. Service is extremely slow, always over 20 minutes even with no one in the entire store or drive thru. The employees are rude and unhelpful. Not sure what happened to the old staff that was so kind and wonderful but I definitely wouldn’t recommend it anymore.
My rating would be higher if we didn't have to deal with the man at the drive through. Jeff was very snappy and cut us off multiple time while ordering. I understand food service is hard. I'm in the industry myself but I also know that's not how you speak to people whether at work or not. He is a manager and should know not to treat people this way, very very sad.. I love Starbucks in Boerne don't get me wrong every employee is always so kind and personable. But that is why this stuck out to me so much. Not only was he speaking to us in that manner but also the people behind us who ordered. Very unfortunate Jeff. Ps drinks were amazing thank you to the kind girl with big glasses. Didn't get her name..
Food: 5
Service: 1
Jose Alvarez
Absolutely the slowest Starbucks I have ever been to. 30 minutes after placing an order for 2 coffees and counting. Tried it again a year later. Still the same.
Atmosphere: 1
Food: 2
Service: 1
A. B.
Parking lot, what parking lot?. Plan on parking at the church next door and walking over you have to stop and go in for any reason. Do not even consider pulling into the parking lot with a trailer of any kind. Theres no exit without circling around the drive through so you wont have a good time. They have a place for a dumpster but it sits in a parking spot instead.
Oh and the whole place is fenced in. You gotta go towards the road. Walk through some mud and you can get across.
The food n drink products are decent. the layout is junk.
Atmosphere: 2
Food: 4
Service: 4
Melissa Medina
This is my local Starbucks - and I want to love it like I love others, but is it the weekends? They haven’t given my mobile order to me in less than 20 min for the last 4 orders. Maybe they are always short staffed? Maybe I always arrive at the wrong time? We all still patronize the place but jeez you will always wait. And wait. And wait. :(
Atmosphere: 2
Food: 3
Service: 2
Nikki Darling
I haven’t stepped foot in a Starbucks in years but I was driving through the area and needed to use the bathroom so I decided to buy something. After doing a few U-turns to get into this ridiculously small and crammed parking lot, I finally walked in.
I have never seen slower employees in my life, and I worked my bum off at a busier Starbucks in high school and college. I walked in and at least 15 people were waiting for drinks. Employees walking around slower than a sloth. Seeing this I decided on something easy like a cold brew. Nope! I was told it would take 20 min. How do you not have a jug of this premade in a fridge? I asked for hot coffee poured over ice. Nope! They’re not even allowed to do that. It might be unsafe for little Jayden to do that.
Starbucks is a joke and most of their drinks are giant adult sippycups of candy that cause diabetes. I bet the dentists in town love this.
My husband was frustrated with the Starbucks staff because they ignored him and were unfriendly. They repeatedly responded with just “OK” when he made requests, and their tone felt dismissive. Their behavior came across as rude, leaving him wondering if he was being treated that way because he is deaf, because of his skin color, or both. Frustrated, he decided to cancel the order for his DoorDash clients and left the store.
Went to Starbucks this morning to get A latte and it was horrible water and cream. Where is the coffee ? Very disappointed
Went inside and waited 10+ minutes to order because the barista was making small talk, like there wasn’t a line. After I ordered, I had waited 30+ minutes for my drinks. This is ridiculous and not up to Starbucks standards. This is my first and last time in Boerne due to this upsetting experience.
There are two Starbucks in the area—one on Highway 46 and another down in Leon Springs. Same drinks. Same overpriced snacks. But only one feels like it’s run by a group project that forgot it was due today.
The Highway 46 location takes the crown for “Most Disorganized Caffeine Dispensary.” The last three times I’ve stopped in, I’ve waited over 15 minutes for a simple drink. No line in the drive-thru. Hardly anyone inside. Just pure, unfiltered chaos behind the counter.
It’s like they’re speedrunning how not to run a Starbucks. The staff seems lost, like they wandered in from a different job and just decided to give barista life a whirl. The vibe? Less cozy coffeehouse, more DMV with espresso machines.
Avoid this one unless you enjoy watching confusion steep longer than your tea
Atmosphere: 3
Food: 4
Service: 3
I ordered a Summer Breeze . tasted great as usual. The young man in drive thru was the nicest person. I would hire him if I had a business immediately. Service fast.
Atmosphere: 5
Food: 5
Service: 5
This Starbucks is a favorite stop for cyclists and is situated on a popular route. The shop is always very clean and the baristas are friendly.
Atmosphere: 5
Food: 5
Service: 5
This is the starbucks i only come to on the weekends, Everytine i come it’s an issue with my mobile order. Never once have I had an issue with my mobile order at every starbucks i go to during the week. The attitude is even more crazy😂. Definitely will be driving to a different starbucks
Atmosphere: 1
Food: 5
Service: 1
Every barista was HUSTLING! They were really busy at 10am. Everyone seemed to be in and out fairly quick on the inside. And leaving happy 😁. Great job y'all!
Atmosphere: 5
Food: 5
Service: 5
Always in this location. Order and watch them go!! Great Americano's!
Atmosphere: 5
Food: 5
Service: 5
It seems that this place has really gone down hill. Service is extremely slow, always over 20 minutes even with no one in the entire store or drive thru. The employees are rude and unhelpful. Not sure what happened to the old staff that was so kind and wonderful but I definitely wouldn’t recommend it anymore.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My rating would be higher if we didn't have to deal with the man at the drive through. Jeff was very snappy and cut us off multiple time while ordering. I understand food service is hard. I'm in the industry myself but I also know that's not how you speak to people whether at work or not. He is a manager and should know not to treat people this way, very very sad.. I love Starbucks in Boerne don't get me wrong every employee is always so kind and personable. But that is why this stuck out to me so much. Not only was he speaking to us in that manner but also the people behind us who ordered. Very unfortunate Jeff. Ps drinks were amazing thank you to the kind girl with big glasses. Didn't get her name..
Food: 5
Service: 1
Absolutely the slowest Starbucks I have ever been to. 30 minutes after placing an order for 2 coffees and counting. Tried it again a year later. Still the same.
Atmosphere: 1
Food: 2
Service: 1
Parking lot, what parking lot?. Plan on parking at the church next door and walking over you have to stop and go in for any reason. Do not even consider pulling into the parking lot with a trailer of any kind. Theres no exit without circling around the drive through so you wont have a good time. They have a place for a dumpster but it sits in a parking spot instead.
Oh and the whole place is fenced in. You gotta go towards the road. Walk through some mud and you can get across.
The food n drink products are decent. the layout is junk.
Atmosphere: 2
Food: 4
Service: 4
This is my local Starbucks - and I want to love it like I love others, but is it the weekends? They haven’t given my mobile order to me in less than 20 min for the last 4 orders.
Maybe they are always short staffed? Maybe I always arrive at the wrong time? We all still patronize the place but jeez you will always wait. And wait. And wait. :(
Atmosphere: 2
Food: 3
Service: 2
I haven’t stepped foot in a Starbucks in years but I was driving through the area and needed to use the bathroom so I decided to buy something. After doing a few U-turns to get into this ridiculously small and crammed parking lot, I finally walked in.
I have never seen slower employees in my life, and I worked my bum off at a busier Starbucks in high school and college. I walked in and at least 15 people were waiting for drinks. Employees walking around slower than a sloth. Seeing this I decided on something easy like a cold brew. Nope! I was told it would take 20 min. How do you not have a jug of this premade in a fridge? I asked for hot coffee poured over ice. Nope! They’re not even allowed to do that. It might be unsafe for little Jayden to do that.
Starbucks is a joke and most of their drinks are giant adult sippycups of candy that cause diabetes. I bet the dentists in town love this.
Atmosphere: 1
Food: 1
Service: 1
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