I had the spicy chicken sandwich, but it was tough as an old theater carpet. The people were nice and provided good service beyond that.
Atmosphere: 3
Food: 2
Service: 4
david w
I have no idea what takes so long to get your food here and the rest of the Whataburgers. The only way to get quick service here is to place your order on the mobile app well before arriving. We sat for 13 mins. after placing our order at the drive-thru. Food is just alright. There are much better options. And for the record, it is not a better burger than In-and-Out, the problem is, there is no In-and-Out.
Atmosphere: 2
Food: 3
Service: 1
Mickey Boyd-Folger
I am a Texan, born and bred, so Whataburger is a part of my heritage. There is no such thing as a “bad” Whataburger.
That said, there are restaurants that are better than other’s because they are consistent ALL the time. Like the sign says: 24/7 (I see you Nacogdoches store). But others, meh. It’s hit or miss depending on the time of day.
This particular store is one I frequent. Given what I do for a living, I’m hitting it up between 9p and midnight a couple times a month. This is the sweet spot for this restaurant and about the only time it’s damn tasty. Any time I visit earlier than 9p, I’m almost always disappointed.
I will say this: the kids who work there are ALWAYS polite and willing to engage in conversation, their tea is always fresh, and their bathrooms are always clean.
I’ll keep coming to this particular location because Whataburger is a Texas icon and damn good, but only late at night when I can count on it being the burger I know: “What A Burger!”
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: French Fries, Cheeseburger
Stephanie A
This location is hit or miss on how busy it will be, as with every Whataburger. The people are always kind, when I go inside it's always clean, and my order is always right.
Atmosphere: 5
Food: 5
Service: 4
Daniel Valdez
Santiago took great care of us this evening, and these guys are super busy usually. Unfortunately, I just got home and realized they short-changed me on the fries. Literally gave me a small fry for my combo meal and charged me for a lage. Do better, guys.
Atmosphere: 2
Food: 1
Service: 5
Julio Pizana
20 minutes for a hamburger and fries that should say it all
Atmosphere: 1
Food: 5
Service: 1
Kelsey Coast
Whoever named John at Boerne drive thru was soo rude. Driving to Leon Spring location if i ever want whataburger again. Rather drive there, further away than deal with cranky John. John go find a new job, where you're not so miserable! He spreads negativity. He should be removed from the "team". !
Atmosphere: 1
Food: 1
Service: 1
Stitch Jay
When I first moved to bernie, this water burger was trash, but apparently, they got the note and did some crew changes. The food is a little bit better than what it was. Keep up the good work,
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Cheeseburger
Rachel Escobedo
Every time "John" is order taking through drive thru. He sounds extremely stressed out and complains of his "numerous roles" he is filling at one time. Despite me very politely explaining the wait was no issue, he continued to be quite sassy/snarky for no reason. I don't appreciate when he takes my order. He needs a better attitude. Management, please advise this young man on attitude. Good luck John.
Quite possibly the worst restaurant in the chain. Ordered through the app arrived and was given the drink from the order. I was told "they are working on your food now." This is the same thing I was told for the next 20 minutes. Other customers came in and ordered at the counter, received their food, ate and left. At 25 minutes I gave up because I had to go. I asked for a refund for food I still had not received and was told again they were working on it. The manager came over and said he couldn't give me a refund because it was paid for through the app. He first tried to claim it was my fault because I hadn't checked in when I got to the restaurant, seriously, then how did I get my drink? When he didn't ask me my for my name and contact info I knew getting a refund was going to be an ordeal. I provided my name and number even though he didn't ask. Three calls and an email to customer care and I am still waiting for my refund. Unfortunately this poor service is typical for this location. Trash cans overflowing, filthy floors and the inability to provide accurate orders are also commonplace at this location. There are a couple of employees working at this location that actually seem to care but you would be better off skipping this location or eat elsewhere all together.
Atmosphere: 1
Food: 1
Service: 1
Mylk V
I just went through the drive-thru and the kid that was in the drive-thru was super super rude. I didn’t bother to order anything since he wanted to go back and forth on how I wanted my burger then claims he couldn’t hear me Will not be back there again.
Service: 1
Chris Grier
This store has gone to hell! The food is crap and they can’t even get an order correct. The burgers to go on the order were all screwed up. Looked like someone sat on them and mashed them flat!
Atmosphere: 1
Food: 1
Service: 1
Nancy Marrujo
They over cooked the fries I will never come back here and the server was a bit on the stern side 😐
Atmosphere: 2
Food: 1
Service: 5
Ted Garcia
Today I ordered on the mobile app for a curbside pickup at 6:40 pm. I had to go in to check on my order and finally got my order at 7:55 pm. The front counter person was super apologetic and did her best to get peoples orders out but it seemed like she had no help. This unfortunately is not the only issues I have had here. I have had to wait long and more often then not, my orders are wrong on previous orders. I will not be returning to this Whataburger and I do not recommend anyone else go.
I had the spicy chicken sandwich, but it was tough as an old theater carpet. The people were nice and provided good service beyond that.
Atmosphere: 3
Food: 2
Service: 4
I have no idea what takes so long to get your food here and the rest of the Whataburgers. The only way to get quick service here is to place your order on the mobile app well before arriving. We sat for 13 mins. after placing our order at the drive-thru. Food is just alright. There are much better options. And for the record, it is not a better burger than In-and-Out, the problem is, there is no In-and-Out.
Atmosphere: 2
Food: 3
Service: 1
I am a Texan, born and bred, so Whataburger is a part of my heritage. There is no such thing as a “bad” Whataburger.
That said, there are restaurants that are better than other’s because they are consistent ALL the time. Like the sign says: 24/7 (I see you Nacogdoches store). But others, meh. It’s hit or miss depending on the time of day.
This particular store is one I frequent. Given what I do for a living, I’m hitting it up between 9p and midnight a couple times a month. This is the sweet spot for this restaurant and about the only time it’s damn tasty. Any time I visit earlier than 9p, I’m almost always disappointed.
I will say this: the kids who work there are ALWAYS polite and willing to engage in conversation, their tea is always fresh, and their bathrooms are always clean.
I’ll keep coming to this particular location because Whataburger is a Texas icon and damn good, but only late at night when I can count on it being the burger I know: “What A Burger!”
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: French Fries, Cheeseburger
This location is hit or miss on how busy it will be, as with every Whataburger. The people are always kind, when I go inside it's always clean, and my order is always right.
Atmosphere: 5
Food: 5
Service: 4
Santiago took great care of us this evening, and these guys are super busy usually. Unfortunately, I just got home and realized they short-changed me on the fries. Literally gave me a small fry for my combo meal and charged me for a lage. Do better, guys.
Atmosphere: 2
Food: 1
Service: 5
20 minutes for a hamburger and fries that should say it all
Atmosphere: 1
Food: 5
Service: 1
Whoever named John at Boerne drive thru was soo rude. Driving to Leon Spring location if i ever want whataburger again. Rather drive there, further away than deal with cranky John. John go find a new job, where you're not so miserable! He spreads negativity. He should be removed from the "team". !
Atmosphere: 1
Food: 1
Service: 1
When I first moved to bernie, this water burger was trash, but apparently, they got the note and did some crew changes. The food is a little bit better than what it was. Keep up the good work,
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Cheeseburger
Every time "John" is order taking through drive thru. He sounds extremely stressed out and complains of his "numerous roles" he is filling at one time. Despite me very politely explaining the wait was no issue, he continued to be quite sassy/snarky for no reason. I don't appreciate when he takes my order. He needs a better attitude. Management, please advise this young man on attitude. Good luck John.
Atmosphere: 3
Food: 5
Service: 2
Typical fast food
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Quite possibly the worst restaurant in the chain. Ordered through the app arrived and was given the drink from the order. I was told "they are working on your food now." This is the same thing I was told for the next 20 minutes. Other customers came in and ordered at the counter, received their food, ate and left. At 25 minutes I gave up because I had to go. I asked for a refund for food I still had not received and was told again they were working on it. The manager came over and said he couldn't give me a refund because it was paid for through the app. He first tried to claim it was my fault because I hadn't checked in when I got to the restaurant, seriously, then how did I get my drink? When he didn't ask me my for my name and contact info I knew getting a refund was going to be an ordeal. I provided my name and number even though he didn't ask. Three calls and an email to customer care and I am still waiting for my refund. Unfortunately this poor service is typical for this location. Trash cans overflowing, filthy floors and the inability to provide accurate orders are also commonplace at this location. There are a couple of employees working at this location that actually seem to care but you would be better off skipping this location or eat elsewhere all together.
Atmosphere: 1
Food: 1
Service: 1
I just went through the drive-thru and the kid that was in the drive-thru was super super rude. I didn’t bother to order anything since he wanted to go back and forth on how I wanted my burger then claims he couldn’t hear me Will not be back there again.
Service: 1
This store has gone to hell! The food is crap and they can’t even get an order correct. The burgers to go on the order were all screwed up. Looked like someone sat on them and mashed them flat!
Atmosphere: 1
Food: 1
Service: 1
They over cooked the fries I will never come back here and the server was a bit on the stern side 😐
Atmosphere: 2
Food: 1
Service: 5
Today I ordered on the mobile app for a curbside pickup at 6:40 pm. I had to go in to check on my order and finally got my order at 7:55 pm. The front counter person was super apologetic and did her best to get peoples orders out but it seemed like she had no help. This unfortunately is not the only issues I have had here. I have had to wait long and more often then not, my orders are wrong on previous orders. I will not be returning to this Whataburger and I do not recommend anyone else go.
Atmosphere: 1
Food: 4
Service: 1
Loading...