“Disappointed in our to go order we picked up today. Ordered kids cheeseburger and 2 onion strings appetizers which was $25 and some change. Get order home and opened the 2 onion strings only to find that there was the smallest portion of onion strings in each order for an appetizer. These are supposed to be appetizers and there wasn't even enough for a side. Was charged basically $18 for these.Called and talked to Mia who was helpful and said she would contact the manager. I took a picture of order as soon as we opened. Called back to be informed that if we brought the food back in would be the only way to receive a refund despite having a picture. We live 20 minutes from The Rack so not just a quick trip back. Over charged and shorted on order but I should bring it back. Don't think we will order from here again.“
“Disappointed in our to go order we picked up today. Ordered kids cheeseburger and 2 onion strings appetizers which was $25 and some change. Get order home and opened the 2 onion strings only to find that there was the smallest portion of onion strings in each order for an appetizer. These are supposed to be appetizers and there wasn't even enough for a side. Was charged basically $18 for these.Called and talked to Mia who was helpful and said she would contact the manager. I took a picture of order as soon as we opened. Called back to be informed that if we brought the food back in would be the only way to receive a refund despite having a picture. We live 20 minutes from The Rack so not just a quick trip back. Over charged and shorted on order but I should bring it back. Don't think we will order from here again.“