i found a bug on me in the store. also, the clerk sold me an opened iphone case package! 0/10 would recommend to someone else. severely disappointed...
Cheryl S.
Worst Walmart ever. I have had problems before but customer service usually cleared it up. Not today. They are running a sale on Atkins shakes a six pack for 6.94 according to the signage. But run it thru self checkout and it rings up 6.98 then double charges you and additional 10.98 for god knows what. I was sent to customer service to get the charge resolved but she refused to help me. Told me to move along because there was a line. Now I'm out 10.98! That's a lot of money for a senior living on SS. DONT SHOP THERE. Go across the street to HEB
Boone C.
If I could rate this Walmart zero I would. I waited 30 minutes just for someone to respond to get my pickup order, not to mention It was only one item. I can understand that they are a little busy, but this is simply flabbergasting. Why is it that after I talked to somebody, the person that pulled in after me got there entire load of groceries. Don't order pickup here! Save some time.
KWalk
We celebrated my Dad's birthday Saturday...I was pleasantly surprised with the outcome of the cake...I will definitely order a cake here again...
Robert C.
Worst run grocery store I have ever seen (Walmart ST# 00321, 203 US Loop 290 West, Brenham, TX). Today was the most horrible experience I've had at this store, and I've had a lot. I've had to wait in long lines at the customer service desk in order to get refunds on the following dates, all because the cashier charged me twice for the same item, or the price rung up was not what was listed on the shelf: 01/04/2022, 02/26/2022, 4/13/2022, 06/03/2022, and today 6/12/2022. AND I HAVE THE RECEIPTS TO PROVE IT. Only two lanes open again today, as usual, with long lines waiting to be checked out. Today I had to wait 25 minutes in the extremely long customer service line in order to get a refund for the item the cashier charged me twice for. And even the customer in front of me at the customer service area agreed with me that this store is terrible. And also, some of the employees there seem to have serious attitude problems. Never have I seen a store so horribly managed.
Juliet G.
Jasmine in the Return Department was so helpful and fast. She was knowledgeable. She is an awesome associate!
Joyce F.
I suspect Mr. Sam Walton is flipping in his grave about the way Walmart is run today. A few months ago I shopped with a friend and I was stopped on the way out the door by an employee wanting my receipt. He acted like the Gestapo and treated me like a criminal. When we finally got back to the cashier, she reached in her trash can and pulled out the two halves of my receipt. She had run out of tape and was more focused on replenishing than the grief it could cause me. No apology from either employee. Yesterday I went to the store to return an iPad I bought my husband (online) for Christmas. It would not allow any apps to be downloaded. First, I was required to go buy an envelope for her to return the item. They only came in packs of two, and I doubt I'll ever need the other one. I decided to shop for wine and beer since getting that delivered by HEB is a bit complicated. The cashier put two bottles of wine in the basket where moms put their kids, without raising the little barrier. I was loading other stuff and didn't notice where she put them. I took two steps outside the door and one of the bottles crashed to the concrete. I went back inside to get them to clean up the spill and stood in line behind half a dozen people to try to get a replacement or my money back. I was told that since it happened outside the store (I literally had not gotten to the street yet, and nowhere near the parking lot), that it was not their responsibility. If it happened inside the store, it would be. I said, "So I took two steps too many?" No answer. I just said, "That's really crappy," and left. No "sorry that happened." No "well, we'll talk to the cashier to make sure she packs things better in the future." No concern whatsoever. I'm retired and on a fixed income, and that wine was expensive, and I had spent over $200! Needless to say, I have no intention of returning to that store unless it's an absolute emergency, nor do I plan to order from Walmart online anymore. Mr. Walton was all about customer service. This store is all about the almighty dollar!
Larneatha B.
No I said town hello I am in training at Walmart supercenter I've been in line for 30 minutes only there only two chances and it's a line waiting for people to be checked out I came to super Walmart thinking that I could be service I'm very disappointed in this
Annette B.
I am standing in line in super Walmart in Brenham and I have been in line for a good 20 minutes they have two registers open and they have 15 people in line I am not a happy camper today I do not work here I will not self check out we've got to do better than this
Kelly T.
This store has gone down hill in so many ways quickly the last year. It is a mess no matter what time you go and there are never many people who know what they are doing working the checkouts. Friday eve (8/2) there were only a few self check outs open and one with an actual person. The party in front of us paid with cash and the register apparently did not have enough change it it. So we waited 15 minutes for someone 20 feet away to come make change. During this time there were at least 5 women standing around in their walmart vests and were talking to each other only a few registers away. Merchandise is shoved All over the store and whatever remodeling they did a few months ago only made issues worse. I hope they can get it together fast and train employees to be more responsive to situations fast. This area needs this store badly.
Last year I needed a birthday cake on the Fly to protect the secret of a surprise party. The other grocery stores told me they couldn't do it without 48 hours notice. Walmart had a cake for me in less than 45 minutes.
i found a bug on me in the store. also, the clerk sold me an opened iphone case package! 0/10 would recommend to someone else. severely disappointed...
Worst Walmart ever. I have had problems before but customer service usually cleared it up. Not today. They are running a sale on Atkins shakes a six pack for 6.94 according to the signage. But run it thru self checkout and it rings up 6.98 then double charges you and additional 10.98 for god knows what. I was sent to customer service to get the charge resolved but she refused to help me. Told me to move along because there was a line. Now I'm out 10.98! That's a lot of money for a senior living on SS. DONT SHOP THERE. Go across the street to HEB
If I could rate this Walmart zero I would. I waited 30 minutes just for someone to respond to get my pickup order, not to mention It was only one item. I can understand that they are a little busy, but this is simply flabbergasting. Why is it that after I talked to somebody, the person that pulled in after me got there entire load of groceries. Don't order pickup here! Save some time.
We celebrated my Dad's birthday Saturday...I was pleasantly surprised with the outcome of the cake...I will definitely order a cake here again...
Worst run grocery store I have ever seen (Walmart ST# 00321, 203 US Loop 290 West, Brenham, TX). Today was the most horrible experience I've had at this store, and I've had a lot. I've had to wait in long lines at the customer service desk in order to get refunds on the following dates, all because the cashier charged me twice for the same item, or the price rung up was not what was listed on the shelf: 01/04/2022, 02/26/2022, 4/13/2022, 06/03/2022, and today 6/12/2022. AND I HAVE THE RECEIPTS TO PROVE IT. Only two lanes open again today, as usual, with long lines waiting to be checked out. Today I had to wait 25 minutes in the extremely long customer service line in order to get a refund for the item the cashier charged me twice for. And even the customer in front of me at the customer service area agreed with me that this store is terrible. And also, some of the employees there seem to have serious attitude problems. Never have I seen a store so horribly managed.
Jasmine in the Return Department was so helpful and fast. She was knowledgeable. She is an awesome associate!
I suspect Mr. Sam Walton is flipping in his grave about the way Walmart is run today. A few months ago I shopped with a friend and I was stopped on the way out the door by an employee wanting my receipt. He acted like the Gestapo and treated me like a criminal. When we finally got back to the cashier, she reached in her trash can and pulled out the two halves of my receipt. She had run out of tape and was more focused on replenishing than the grief it could cause me. No apology from either employee. Yesterday I went to the store to return an iPad I bought my husband (online) for Christmas. It would not allow any apps to be downloaded. First, I was required to go buy an envelope for her to return the item. They only came in packs of two, and I doubt I'll ever need the other one. I decided to shop for wine and beer since getting that delivered by HEB is a bit complicated. The cashier put two bottles of wine in the basket where moms put their kids, without raising the little barrier. I was loading other stuff and didn't notice where she put them. I took two steps outside the door and one of the bottles crashed to the concrete. I went back inside to get them to clean up the spill and stood in line behind half a dozen people to try to get a replacement or my money back. I was told that since it happened outside the store (I literally had not gotten to the street yet, and nowhere near the parking lot), that it was not their responsibility. If it happened inside the store, it would be. I said, "So I took two steps too many?" No answer. I just said, "That's really crappy," and left. No "sorry that happened." No "well, we'll talk to the cashier to make sure she packs things better in the future." No concern whatsoever. I'm retired and on a fixed income, and that wine was expensive, and I had spent over $200! Needless to say, I have no intention of returning to that store unless it's an absolute emergency, nor do I plan to order from Walmart online anymore. Mr. Walton was all about customer service. This store is all about the almighty dollar!
No I said town hello I am in training at Walmart supercenter I've been in line for 30 minutes only there only two chances and it's a line waiting for people to be checked out I came to super Walmart thinking that I could be service I'm very disappointed in this
I am standing in line in super Walmart in Brenham and I have been in line for a good 20 minutes they have two registers open and they have 15 people in line I am not a happy camper today I do not work here I will not self check out we've got to do better than this
This store has gone down hill in so many ways quickly the last year. It is a mess no matter what time you go and there are never many people who know what they are doing working the checkouts. Friday eve (8/2) there were only a few self check outs open and one with an actual person. The party in front of us paid with cash and the register apparently did not have enough change it it. So we waited 15 minutes for someone 20 feet away to come make change. During this time there were at least 5 women standing around in their walmart vests and were talking to each other only a few registers away. Merchandise is shoved All over the store and whatever remodeling they did a few months ago only made issues worse. I hope they can get it together fast and train employees to be more responsive to situations fast. This area needs this store badly.
Restaurantji Recommends
Last year I needed a birthday cake on the Fly to protect the secret of a surprise party. The other grocery stores told me they couldn't do it without 48 hours notice. Walmart had a cake for me in less than 45 minutes.