Well this location has gone down hill, now they want to charge you for the condiments now l,the people they have working here have a horrible attitude and don’t care about the customers. This will be the last time that I ever step foot in this establishment in Brenham, Texas again. They need to bring back their old employees. The ones they have now are horrible.
Atmosphere: 1
Food: 3
Service: 1
Adam Pardo
Excellent service with the help of the manager Manuel and his assistants, excellent quality food and incredible attention, very clean and tidy and excellent atmosphere
Atmosphere: 5
Food: 5
Service: 5
Jessica Urbina
Worst experience ever, my daughter did an online order to this store by mistake, she called back to cancel while at cypress location. Brenham store was rude and when asked to speak to a manager, they said there was no manager and hung up on me.
I tryed to file a complaint to corporate and when asked for store number and ticket number to file complaint it said someone had already did a review under my ticket number.
Joshua Bowling
This location was one of the best wing stop locations I have been to in a long time.
Atmosphere: 5
Food: 5
Service: 5
Kyle Kendall
Could not get our order right. When we got home incorrect order was in the bag. No one should get an incorrect order it is not hard to take an order. Then when I called to get it corrected/ refund the phone just rang and rang. Really how hard is it we should not waste our hard earned money on something we do not like!!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Porchia
The customer service at this establishment is horrible. I took my daughter in today to get the $.70 wings which they had advertised in store. But we were told by Javonte that we cannot place that order that they do not do that promotion anymore. they do not have that promotion anymore. I went on to say well y’all have it advertised for Mondays and Tuesdays and he said yeah, but we don’t do it and he walks away from the register. We still stood at the register my daughter and I and my daughter said can someone take my order and he says oh what y’all need to order I said yes she still wanna order and he said or you could leave if you’re gonna have a attitude And I said, sir, I had no attitude. I was waiting to get an understanding about y’all‘s Promotion. I then asked to speak with the manager, who was entirely no help. He was incompetent and lack manager skills. Other customers intervened, the manager did not want to provide us his name and the young man, Giovanni or Gervonta he continue to speak in a rude manner to me and my daughter. We are not from this area. We were only passing through, but this place needs to be shut down or changed out to new management and customer service. I was told by locals there this place is very rude and they are nasty and the management does not do anything about it. I will be calling corporate.
June Scott
Manuel and his crew are doing a great job. Me and my family enjoy eating there. The atmosphere is very nice.
Very good service and overall experience. Manager on duty was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Miguel
The restaurant is in excellent condition, I have a nice anecdote, the day I went, it only happened that some people were disrespectful to the cashier, Because I'm Hispanic, that shouldn't happen, they do their job very well... congratulations
Hired new ppl… everyone is Hispanic w/ maybe 2 employees speaks very little English incl /esp the Mgr. what happened to all previous employees? Don’t tell mevthey Quit bc some were mgrs who worked there forever. Dinner time around 5pm, i went in to place an order. The girl at front said they ARE NOT TAKING ANY ORDERS, ONLY ONLINE ORDERS (and sometimes there’s a sign at frint door) bc they have only a few cashiers who speaks English. So lemme get this straight: no walk in, no dine in… bc they can’t speak english? I thought this was an English speaking country we live in?! What is going on with this Wingstop in Brenham Texas?
Raymond Martin
Good wings that were ready when they said they'd be ready. Staff was polite and restaurant was clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
Diana Garrett
This is the 2nd time that my ranch has been spilled in my bag. I asked my sister in law to pick up my order today. She said the ranch was spilled in the first bag they gave her. They gave her another bag. When she brought it to me the blue cheese that is suppose to be ranch was spilled all over my bag. I also ordered extra ranch, and did not see it in the bag. I called up there 3 times, and they hung up on me. I’m so upset. I won’t be able to eat my food!!!
Atmosphere: 1
Food: 1
Service: 1
Torrance Banks
I pick my food up from there everything seem to be right but when I got they put the flavor on the wings I call to tell them that one of the workers told to come in the morning and bring a receipt cause they need proof when I said about tonight he said everything is close down hang the phone up in my face
Atmosphere: 1
Food: 1
Service: 1
Tabby’s World
Highly upset because my flavor was incorrect even though the second order was the exact same flavor(buffalo mild)as mine but that one was correct. Call close to closing time and was told to bring the recipe tomorrow. Even though this is not what I wanted. Plus the worker hung up in my face. Extremely disappointed . the flavor I got was like sweet and hot !
Well this location has gone down hill, now they want to charge you for the condiments now l,the people they have working here have a horrible attitude and don’t care about the customers. This will be the last time that I ever step foot in this establishment in Brenham, Texas again. They need to bring back their old employees. The ones they have now are horrible.
Atmosphere: 1
Food: 3
Service: 1
Excellent service with the help of the manager Manuel and his assistants, excellent quality food and incredible attention, very clean and tidy and excellent atmosphere
Atmosphere: 5
Food: 5
Service: 5
Worst experience ever, my daughter did an online order to this store by mistake, she called back to cancel while at cypress location. Brenham store was rude and when asked to speak to a manager, they said there was no manager and hung up on me. I tryed to file a complaint to corporate and when asked for store number and ticket number to file complaint it said someone had already did a review under my ticket number.
This location was one of the best wing stop locations I have been to in a long time.
Atmosphere: 5
Food: 5
Service: 5
Could not get our order right. When we got home incorrect order was in the bag. No one should get an incorrect order it is not hard to take an order. Then when I called to get it corrected/ refund the phone just rang and rang. Really how hard is it we should not waste our hard earned money on something we do not like!!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
The customer service at this establishment is horrible. I took my daughter in today to get the $.70 wings which they had advertised in store. But we were told by Javonte that we cannot place that order that they do not do that promotion anymore. they do not have that promotion anymore. I went on to say well y’all have it advertised for Mondays and Tuesdays and he said yeah, but we don’t do it and he walks away from the register. We still stood at the register my daughter and I and my daughter said can someone take my order and he says oh what y’all need to order I said yes she still wanna order and he said or you could leave if you’re gonna have a attitude And I said, sir, I had no attitude. I was waiting to get an understanding about y’all‘s Promotion. I then asked to speak with the manager, who was entirely no help. He was incompetent and lack manager skills. Other customers intervened, the manager did not want to provide us his name and the young man, Giovanni or Gervonta he continue to speak in a rude manner to me and my daughter. We are not from this area. We were only passing through, but this place needs to be shut down or changed out to new management and customer service. I was told by locals there this place is very rude and they are nasty and the management does not do anything about it. I will be calling corporate.
Manuel and his crew are doing a great job. Me and my family enjoy eating there. The atmosphere is very nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Wings, Seasoned Fries
Very good service and overall experience. Manager on duty was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
The restaurant is in excellent condition, I have a nice anecdote, the day I went, it only happened that some people were disrespectful to the cashier, Because I'm Hispanic, that shouldn't happen, they do their job very well... congratulations
Atmosphere: 5
Food: 5
Service: 5
Clean up a little guys.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Seasoned Fries
Restaurantji Recommends
Hired new ppl… everyone is Hispanic w/ maybe 2 employees speaks very little English incl /esp the Mgr. what happened to all previous employees? Don’t tell mevthey Quit bc some were mgrs who worked there forever. Dinner time around 5pm, i went in to place an order. The girl at front said they ARE NOT TAKING ANY ORDERS, ONLY ONLINE ORDERS (and sometimes there’s a sign at frint door) bc they have only a few cashiers who speaks English. So lemme get this straight: no walk in, no dine in… bc they can’t speak english? I thought this was an English speaking country we live in?! What is going on with this Wingstop in Brenham Texas?
Good wings that were ready when they said they'd be ready. Staff was polite and restaurant was clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
This is the 2nd time that my ranch has been spilled in my bag. I asked my sister in law to pick up my order today. She said the ranch was spilled in the first bag they gave her. They gave her another bag. When she brought it to me the blue cheese that is suppose to be ranch was spilled all over my bag. I also ordered extra ranch, and did not see it in the bag. I called up there 3 times, and they hung up on me. I’m so upset. I won’t be able to eat my food!!!
Atmosphere: 1
Food: 1
Service: 1
I pick my food up from there everything seem to be right but when I got they put the flavor on the wings I call to tell them that one of the workers told to come in the morning and bring a receipt cause they need proof when I said about tonight he said everything is close down hang the phone up in my face
Atmosphere: 1
Food: 1
Service: 1
Highly upset because my flavor was incorrect even though the second order was the exact same flavor(buffalo mild)as mine but that one was correct. Call close to closing time and was told to bring the recipe tomorrow. Even though this is not what I wanted. Plus the worker hung up in my face. Extremely disappointed . the flavor I got was like sweet and hot !
Atmosphere: 1
Food: 1
Service: 1
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