Ordered online but was told that no sodas would be added because it was unavailable however, they did not adjust the meal with a drink displacement. They said we could add a water for $1.50 additional fee. Inside, they were serving sodas.
Atmosphere: 1
Food: 2
Service: 1
Kelly Stalcup
Wings tasted old and were dry. No one acknowledged me while I stood at the counter. This store has so much more potential
Atmosphere: 2
Food: 1
Service: 1
Lisa
Have been going a lot lately, I have just been craving wingstop and it has been delicious every time! Staff are very friendly I guess thats why I have been returning, great atmosphere :)
Atmosphere: 5
Food: 5
Service: 5
Lily
Workers are so sweet and nice! Def would recommend
Atmosphere: 5
Food: 5
Service: 5
Patricia Carr
Great service
Atmosphere: 5
Food: 5
Service: 5
Edward
Bad customer service, as in rude and lazy employees. I have been shorted wings here before, and the fries are always soggy and disgusting. As expensive as wings are getting, you’re better off buying them from the store and cooking them at home. They need to shut this place down!!!!
Atmosphere: 1
Food: 1
Service: 1
Corine Davidson
The service here is terrible when the men are there. They got my order wrong twice and had a problem with me saying so. I ordered buffalo ranch fries and they gave me soggy cheese fries. I took them back and they tried to pour buffalo sauce on my fries. When they remade the fries the put a drop of buffalo sauce and a drop of ranch on about two fries. Food is too high to take a loss and not be able to eat what you paid for.
Atmosphere: 1
Food: 1
Service: 1
Paige Schneider
Order at your own risk. They shorted us 2 wings and this was one of the ones we did get.
Atmosphere: 5
Food: 1
Service: 5
glitch_f1sh
Food was good and Edward was super sweet 10/10
Dan Aronson
Well this location has gone down hill, now they want to charge you for the condiments now l,the people they have working here have a horrible attitude and don’t care about the customers. This will be the last time that I ever step foot in this establishment in Brenham, Texas again. They need to bring back their old employees. The ones they have now are horrible.
Excellent service with the help of the manager Manuel and his assistants, excellent quality food and incredible attention, very clean and tidy and excellent atmosphere
Atmosphere: 5
Food: 5
Service: 5
Jessica Urbina
Worst experience ever, my daughter did an online order to this store by mistake, she called back to cancel while at cypress location. Brenham store was rude and when asked to speak to a manager, they said there was no manager and hung up on me.
I tryed to file a complaint to corporate and when asked for store number and ticket number to file complaint it said someone had already did a review under my ticket number.
Joshua Bowling
This location was one of the best wing stop locations I have been to in a long time.
Atmosphere: 5
Food: 5
Service: 5
Kyle Kendall
Could not get our order right. When we got home incorrect order was in the bag. No one should get an incorrect order it is not hard to take an order. Then when I called to get it corrected/ refund the phone just rang and rang. Really how hard is it we should not waste our hard earned money on something we do not like!!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Porchia
The customer service at this establishment is horrible. I took my daughter in today to get the $.70 wings which they had advertised in store. But we were told by Javonte that we cannot place that order that they do not do that promotion anymore. they do not have that promotion anymore. I went on to say well y’all have it advertised for Mondays and Tuesdays and he said yeah, but we don’t do it and he walks away from the register. We still stood at the register my daughter and I and my daughter said can someone take my order and he says oh what y’all need to order I said yes she still wanna order and he said or you could leave if you’re gonna have a attitude And I said, sir, I had no attitude. I was waiting to get an understanding about y’all‘s Promotion. I then asked to speak with the manager, who was entirely no help. He was incompetent and lack manager skills. Other customers intervened, the manager did not want to provide us his name and the young man, Giovanni or Gervonta he continue to speak in a rude manner to me and my daughter. We are not from this area. We were only passing through, but this place needs to be shut down or changed out to new management and customer service. I was told by locals there this place is very rude and they are nasty and the management does not do anything about it. I will be calling corporate.
Ordered online but was told that no sodas would be added because it was unavailable however, they did not adjust the meal with a drink displacement. They said we could add a water for $1.50 additional fee. Inside, they were serving sodas.
Atmosphere: 1
Food: 2
Service: 1
Wings tasted old and were dry. No one acknowledged me while I stood at the counter. This store has so much more potential
Atmosphere: 2
Food: 1
Service: 1
Have been going a lot lately, I have just been craving wingstop and it has been delicious every time! Staff are very friendly I guess thats why I have been returning, great atmosphere :)
Atmosphere: 5
Food: 5
Service: 5
Workers are so sweet and nice! Def would recommend
Atmosphere: 5
Food: 5
Service: 5
Great service
Atmosphere: 5
Food: 5
Service: 5
Bad customer service, as in rude and lazy employees. I have been shorted wings here before, and the fries are always soggy and disgusting. As expensive as wings are getting, you’re better off buying them from the store and cooking them at home. They need to shut this place down!!!!
Atmosphere: 1
Food: 1
Service: 1
The service here is terrible when the men are there. They got my order wrong twice and had a problem with me saying so. I ordered buffalo ranch fries and they gave me soggy cheese fries. I took them back and they tried to pour buffalo sauce on my fries. When they remade the fries the put a drop of buffalo sauce and a drop of ranch on about two fries. Food is too high to take a loss and not be able to eat what you paid for.
Atmosphere: 1
Food: 1
Service: 1
Order at your own risk. They shorted us 2 wings and this was one of the ones we did get.
Atmosphere: 5
Food: 1
Service: 5
Food was good and Edward was super sweet 10/10
Well this location has gone down hill, now they want to charge you for the condiments now l,the people they have working here have a horrible attitude and don’t care about the customers. This will be the last time that I ever step foot in this establishment in Brenham, Texas again. They need to bring back their old employees. The ones they have now are horrible.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Excellent service with the help of the manager Manuel and his assistants, excellent quality food and incredible attention, very clean and tidy and excellent atmosphere
Atmosphere: 5
Food: 5
Service: 5
Worst experience ever, my daughter did an online order to this store by mistake, she called back to cancel while at cypress location. Brenham store was rude and when asked to speak to a manager, they said there was no manager and hung up on me. I tryed to file a complaint to corporate and when asked for store number and ticket number to file complaint it said someone had already did a review under my ticket number.
This location was one of the best wing stop locations I have been to in a long time.
Atmosphere: 5
Food: 5
Service: 5
Could not get our order right. When we got home incorrect order was in the bag. No one should get an incorrect order it is not hard to take an order. Then when I called to get it corrected/ refund the phone just rang and rang. Really how hard is it we should not waste our hard earned money on something we do not like!!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
The customer service at this establishment is horrible. I took my daughter in today to get the $.70 wings which they had advertised in store. But we were told by Javonte that we cannot place that order that they do not do that promotion anymore. they do not have that promotion anymore. I went on to say well y’all have it advertised for Mondays and Tuesdays and he said yeah, but we don’t do it and he walks away from the register. We still stood at the register my daughter and I and my daughter said can someone take my order and he says oh what y’all need to order I said yes she still wanna order and he said or you could leave if you’re gonna have a attitude And I said, sir, I had no attitude. I was waiting to get an understanding about y’all‘s Promotion. I then asked to speak with the manager, who was entirely no help. He was incompetent and lack manager skills. Other customers intervened, the manager did not want to provide us his name and the young man, Giovanni or Gervonta he continue to speak in a rude manner to me and my daughter. We are not from this area. We were only passing through, but this place needs to be shut down or changed out to new management and customer service. I was told by locals there this place is very rude and they are nasty and the management does not do anything about it. I will be calling corporate.
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