Terrible!!! What's the point of Drive- Thru? Checked my order once I left and they gave me fried nuggets when I ordered GRILLED! I had to get back in line so they could fix my order and made me pay the difference when THEY MESSED UP MY ORDER!! When I get home after getting my grilled nuggets I see my drinks two LARGE sweet teas and they were HALF WAYS EMPTY!!!!! WHY!!! 😡
Atmosphere: 5
Food: 3
Service: 1
Mark Free
Yummy.
Atmosphere: 5
Food: 5
Service: 5
Evanjelina Hernandez
I really love this chick fil a location. They always have so many fun events to attend, and I’ve never had bad service. It’s a clean establishment, the workers are friendly; the food sometimes takes a while but that’s to be expected, it’s almost always packed. I really love the cows, so it’s always fun to see them make appearances! I’ve never ever been disappointed with them. One of my favorite fast food chains!
Atmosphere: 5
Food: 5
Service: 5
Jesus
Worst management ever!! Managers on this location need to be re-evaluated and trained!!
Maria Ruiz
Ernesto was very welcoming constantly checking on is to make sure we had all we needed awesome service! 🤍
Atmosphere: 5
Food: 5
Service: 5
Dave
Came on a Tuesday afternoon and pulled up to a long line at the drive-thru and approached by an employee who took my order then informed me they have no lettuce tomato or cheese. Oh crap there's no place to turn around I guess I'm stuck in this line and I'm stuck with no lettuce no tomato or cheese. Chick-fil-A's holding me hostage. They later inform me when I get my order that there's no gluten-free bun. I check out my order and it's a medium not a large. Please avoid this place for awhile until they get their supplies in order.
Food: 2
Service: 3
Veronica Rodriguez
Horrible experience , stopped at this branch due to being around the area. Chris the manager denied giving me service in drive thru due to placing my order on curbside, I got out of my vehicle and went inside to talked to him in person and told me that due to policy I have to wait in the drive thru lane and then head to curbside making it more complicated for me and his employees, i explained to him that the app was giving me trouble and I was placing the order and when I was about to order through drive thru the app started to work and he still didn’t have empathy to help with my order and said that was corporate issue and that he can’t help that I have to go around to the curbside area. To top it off they also forgot to give me an item in my order. A complaint has been file to corporate . Don’t recommend this location , management needs training in how to des escalate a situation.
Atmosphere: 1
Food: 1
Service: 1
Danny Fabtom
The short guy with curly hair working the drive through was very rude and unprofessional. He had a horrible attitude like he didn’t want to be there. This establishment will go down quickly if they can’t weed out the people who don’t want to be there
Atmosphere: 1
Food: 3
Service: 1
Grolli Grolli
Some random guy with brown hair brown eyes and a mole close to his mouth decided to wave and smile at my gf. (if you see this your so chopped gang😭🙏)
I just stopped to get a delicious Spicy Delix and this gentleman Treat us with a BEAUTIFUL CUSTOMER SERVICE And has a wonderful personality His name is Ernesto 100000/10 TRULLY SATISFIED With his service SUPER RECOMMENDED.
Don't do mobile order when dine in - During a recent visit to the Chick-fil-A on Morrison in Brownsville, I decided to dine in and ordered through the mobile app — something I regularly do to skip the line and streamline my experience. I received my drink in a clear plastic cup, which I assumed was due to trying a limited-time beverage. However, when I later returned to the front counter for a refill, I was informed I couldn't get one because of the type of cup I had.
Initially, I thought it was a misunderstanding — perhaps it was just the special drink — so I asked if I could switch it out for a regular lemonade instead. One team member seemed ready to assist, but after getting a look from coworkers, he hesitated. Eventually, a message was relayed from a manager — not Adrian, but a shorter individual whose name I unfortunately forgot to ask for — that refills are not given on drinks served in clear plastic cups. Then someone advises that I would need to buy a drink. I went to make line while my daughter was eating her meal alone at the table. Taking glances behind me, to ensure she's doing well. I asked if the issue was due to ordering through the mobile app, and they confirmed yes — that customers who dine in but order via the app are served in clear cups and therefore ineligible for refills. When I asked if my cup could simply be switched or if a refill could be offered given since I was inside the restaurant to dine, if he may ask his manager. The final answer was no. I was told I'd need to purchase another drink in a styrofoam cup to qualify for refill as per what the manager told him.
So I did. But in the time it took to ask these questions, stand in line again, and buy another drink, my food unfortunately went cold. This could have been a moment for service recovery — a small, kind gesture like offering a refill would’ve turned the situation around. Instead, it felt unnecessarily rigid and out of step with the values Chick-fil-A promotes.
On the positive side, I want to sincerely thank the table staff who were very kind and attentive. One even offered a paper cow hat to my child, which made her happy and added a nice touch to our visit. Their warmth and hospitality are the kind of guest-focused service Chick-fil-A is known for, and I appreciated it.
Still, this experience at the counter didn’t reflect Chick-fil-A’s mission “to have a positive influence on all who come into contact with Chick-fil-A” or to provide “remarkable” service. If anything, it highlighted a policy flaw that negatively impacts loyal customers who use the mobile app while dining in. I plan to contact corporate directly in hopes that this policy is reviewed and that better discretion is given to managers and team members in the future.
Atmosphere: 5
Food: 5
Service: 2
James Jones
Everything was great The indoor playground smells like old water and mildew. I’d recommend it getting cleaned at least twice a day. Everyone is very nice and makes you feel like family and I love it.
Excellent guest service! They’re very friendly!
Atmosphere: 5
Food: 5
Service: 5
Terrible!!! What's the point of Drive- Thru? Checked my order once I left and they gave me fried nuggets when I ordered GRILLED! I had to get back in line so they could fix my order and made me pay the difference when THEY MESSED UP MY ORDER!! When I get home after getting my grilled nuggets I see my drinks two LARGE sweet teas and they were HALF WAYS EMPTY!!!!! WHY!!! 😡
Atmosphere: 5
Food: 3
Service: 1
Yummy.
Atmosphere: 5
Food: 5
Service: 5
I really love this chick fil a location. They always have so many fun events to attend, and I’ve never had bad service. It’s a clean establishment, the workers are friendly; the food sometimes takes a while but that’s to be expected, it’s almost always packed. I really love the cows, so it’s always fun to see them make appearances! I’ve never ever been disappointed with them. One of my favorite fast food chains!
Atmosphere: 5
Food: 5
Service: 5
Worst management ever!! Managers on this location need to be re-evaluated and trained!!
Ernesto was very welcoming constantly checking on is to make sure we had all we needed awesome service! 🤍
Atmosphere: 5
Food: 5
Service: 5
Came on a Tuesday afternoon and pulled up to a long line at the drive-thru and approached by an employee who took my order then informed me they have no lettuce tomato or cheese. Oh crap there's no place to turn around I guess I'm stuck in this line and I'm stuck with no lettuce no tomato or cheese. Chick-fil-A's holding me hostage. They later inform me when I get my order that there's no gluten-free bun. I check out my order and it's a medium not a large. Please avoid this place for awhile until they get their supplies in order.
Food: 2
Service: 3
Horrible experience , stopped at this branch due to being around the area. Chris the manager denied giving me service in drive thru due to placing my order on curbside, I got out of my vehicle and went inside to talked to him in person and told me that due to policy I have to wait in the drive thru lane and then head to curbside making it more complicated for me and his employees, i explained to him that the app was giving me trouble and I was placing the order and when I was about to order through drive thru the app started to work and he still didn’t have empathy to help with my order and said that was corporate issue and that he can’t help that I have to go around to the curbside area. To top it off they also forgot to give me an item in my order. A complaint has been file to corporate . Don’t recommend this location , management needs training in how to des escalate a situation.
Atmosphere: 1
Food: 1
Service: 1
The short guy with curly hair working the drive through was very rude and unprofessional. He had a horrible attitude like he didn’t want to be there. This establishment will go down quickly if they can’t weed out the people who don’t want to be there
Atmosphere: 1
Food: 3
Service: 1
Some random guy with brown hair brown eyes and a mole close to his mouth decided to wave and smile at my gf. (if you see this your so chopped gang😭🙏)
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I just stopped to get a delicious Spicy Delix and this gentleman Treat us with a BEAUTIFUL CUSTOMER SERVICE And has a wonderful personality His name is Ernesto 100000/10 TRULLY SATISFIED With his service SUPER RECOMMENDED.
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Chicken Soup, Chick-Fil-A Chicken Sandwich, Nuggets \u0026 Fries
Don't do mobile order when dine in - During a recent visit to the Chick-fil-A on Morrison in Brownsville, I decided to dine in and ordered through the mobile app — something I regularly do to skip the line and streamline my experience. I received my drink in a clear plastic cup, which I assumed was due to trying a limited-time beverage. However, when I later returned to the front counter for a refill, I was informed I couldn't get one because of the type of cup I had.
Initially, I thought it was a misunderstanding — perhaps it was just the special drink — so I asked if I could switch it out for a regular lemonade instead. One team member seemed ready to assist, but after getting a look from coworkers, he hesitated. Eventually, a message was relayed from a manager — not Adrian, but a shorter individual whose name I unfortunately forgot to ask for — that refills are not given on drinks served in clear plastic cups. Then someone advises that I would need to buy a drink. I went to make line while my daughter was eating her meal alone at the table. Taking glances behind me, to ensure she's doing well. I asked if the issue was due to ordering through the mobile app, and they confirmed yes — that customers who dine in but order via the app are served in clear cups and therefore ineligible for refills. When I asked if my cup could simply be switched or if a refill could be offered given since I was inside the restaurant to dine, if he may ask his manager. The final answer was no. I was told I'd need to purchase another drink in a styrofoam cup to qualify for refill as per what the manager told him.
So I did. But in the time it took to ask these questions, stand in line again, and buy another drink, my food unfortunately went cold. This could have been a moment for service recovery — a small, kind gesture like offering a refill would’ve turned the situation around. Instead, it felt unnecessarily rigid and out of step with the values Chick-fil-A promotes.
On the positive side, I want to sincerely thank the table staff who were very kind and attentive. One even offered a paper cow hat to my child, which made her happy and added a nice touch to our visit. Their warmth and hospitality are the kind of guest-focused service Chick-fil-A is known for, and I appreciated it.
Still, this experience at the counter didn’t reflect Chick-fil-A’s mission “to have a positive influence on all who come into contact with Chick-fil-A” or to provide “remarkable” service. If anything, it highlighted a policy flaw that negatively impacts loyal customers who use the mobile app while dining in. I plan to contact corporate directly in hopes that this policy is reviewed and that better discretion is given to managers and team members in the future.
Atmosphere: 5
Food: 5
Service: 2
Everything was great
The indoor playground smells like old water and mildew. I’d recommend it getting cleaned at least twice a day.
Everyone is very nice and makes you feel like family and I love it.
Atmosphere: 4
Food: 4
Service: 5
Good fast friendly service.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Sandwich Combo, Nuggets & Fries, Chicken
Great for a chain restaurant, love it
Atmosphere: 3
Food: 4
Service: 2
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