Dined in the today and the system kept freezing. Attendant needed assistance from a manager and he was completely unhelpful and inattentive. Felt bad for the attendant as she was trying her best to fix the problem.
Atmosphere: 2
Food: 4
Service: 1
Sergio Mora
I guess it's impossible for this chikfila to get a toy into the kids meals. Twice in a row they failed to give them anything (8 meals total) so I call just to get a manager make excuses for screwing up again. Chikfila is the new McDonalds.š
Mark
Tried calling store do discuss order. Got VM, that is not setup. Was hung up on. No numbers for RGV have their systems setup. Had to call corporate help line instead. Waiting to hear from store, but I donāt think itās gonna happen. Merry Christmas
Atmosphere: 5
Food: 1
Service: 1
Jose A Quintero-DeJesus
They are the best. Enough said.
Atmosphere: 5
Food: 5
Service: 5
J Cruz
I order a large fruit cup i didn't see until I got to work bad costumer service
Chris A
Arrived there with a large group of kids. Immediately noticed waiter Diana was bothered by our presence. Kept bothering me about not blocking the cleaning storage ( I stood there for less than a minute) I wanted to close the curtains so the sun wouldn't hit the minors in the face and she quickly stopped us because apparently the manager has to have view of the drive through? Overall a poor experience this lady delivers customer service in a rude way treating adults like children.
Atmosphere: 2
Food: 5
Service: 3
Jylian Zimmer
Good food, friendly service
Atmosphere: 4
Food: 4
Service: 4
Sergio Martin
always a great experience
Atmosphere: 5
Food: 5
Service: 5
Ray M
Delicious foods
Atmosphere: 5
Food: 5
Service: 5
Npc Civilian
Eduardo is a very professional and enthusiastic. He has excellent customer service.
Iām really disappointed with my experience at this Chick-fil-A. We came through the drive-thru specifically to support my daughterās school fundraiser. When I placed the order, I told the cashier it was for the school just charged me, she giggled (nervously?), and then said she āforgotā to add it to the ticket. I asked if she could fix it, but she said she couldnāt since the transaction had already gone through and told me it could be handled āup front.ā
Once we got to the front, the runners looked completely confused until a manager came out. I explained the situation again, and his solution was to charge me again and refund the first payment which was already over $30 saying the refund would take 3ā5 days. BUT I would have to drive around and get off and come inside the busy store. That made no sense, especially since I had my newborn and family in the car. Asking me to park, get out, and go inside for something their team messed up felt really inconsiderate and inconvenient.
I ended up just asking for a refund since no one could assist properly. There was no apology, no empathy just a dismissive āmy pleasureā after I explained how unhappy I was.
Honestly, itās disappointing. The whole point was to support the school, but after this, I wish LFHS had partnered with Caneās instead.
Atmosphere: 1
Food: 1
Service: 1
Marifer Cortez
To the man who is helping out the guest and making conversation with everyone thank you. It feels so nice to see someone pays so much attention while helping out. I believe his name is Alberto. He is doing a great job.
Atmosphere: 5
Food: 5
Service: 5
RODOLFO CISNEROS
The manager told me that we need to be more patient with the employees. I do understand that you are the only restaurant that hire peopleās with special needs. But please donāt put them to take orders we donāt have the time to repeat orders to say several times to go. They are good workers but if they need help please put another person instead the manager to tell me to hav patience.
Atmosphere: 1
Food: 5
Service: 1
Brenda Prosise
Fast and friendly
But limited options. Bring back the coleslaw!
Estrella Martinez
We are a frequent customer and in many occasions they get the order wrong, however, we never go back to get the missing stuff. Today we were missing 1 sandwich and we decided to go back to get it. When we got there the employees were very friendly. We ordered more food then talked to the manager about the missing sandwich. He was really rude about it and he argued with us for a good while. Very disappointing from a manager.
Dined in the today and the system kept freezing. Attendant needed assistance from a manager and he was completely unhelpful and inattentive. Felt bad for the attendant as she was trying her best to fix the problem.
Atmosphere: 2
Food: 4
Service: 1
I guess it's impossible for this chikfila to get a toy into the kids meals. Twice in a row they failed to give them anything (8 meals total) so I call just to get a manager make excuses for screwing up again. Chikfila is the new McDonalds.š
Tried calling store do discuss order. Got VM, that is not setup. Was hung up on. No numbers for RGV have their systems setup. Had to call corporate help line instead. Waiting to hear from store, but I donāt think itās gonna happen. Merry Christmas
Atmosphere: 5
Food: 1
Service: 1
They are the best. Enough said.
Atmosphere: 5
Food: 5
Service: 5
I order a large fruit cup i didn't see until I got to work bad costumer service
Arrived there with a large group of kids. Immediately noticed waiter Diana was bothered by our presence. Kept bothering me about not blocking the cleaning storage ( I stood there for less than a minute) I wanted to close the curtains so the sun wouldn't hit the minors in the face and she quickly stopped us because apparently the manager has to have view of the drive through? Overall a poor experience this lady delivers customer service in a rude way treating adults like children.
Atmosphere: 2
Food: 5
Service: 3
Good food, friendly service
Atmosphere: 4
Food: 4
Service: 4
always a great experience
Atmosphere: 5
Food: 5
Service: 5
Delicious foods
Atmosphere: 5
Food: 5
Service: 5
Eduardo is a very professional and enthusiastic. He has excellent customer service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Iām really disappointed with my experience at this Chick-fil-A. We came through the drive-thru specifically to support my daughterās school fundraiser. When I placed the order, I told the cashier it was for the school just charged me, she giggled (nervously?), and then said she āforgotā to add it to the ticket. I asked if she could fix it, but she said she couldnāt since the transaction had already gone through and told me it could be handled āup front.ā
Once we got to the front, the runners looked completely confused until a manager came out. I explained the situation again, and his solution was to charge me again and refund the first payment which was already over $30 saying the refund would take 3ā5 days. BUT I would have to drive around and get off and come inside the busy store. That made no sense, especially since I had my newborn and family in the car. Asking me to park, get out, and go inside for something their team messed up felt really inconsiderate and inconvenient.
I ended up just asking for a refund since no one could assist properly. There was no apology, no empathy just a dismissive āmy pleasureā after I explained how unhappy I was.
Honestly, itās disappointing. The whole point was to support the school, but after this, I wish LFHS had partnered with Caneās instead.
Atmosphere: 1
Food: 1
Service: 1
To the man who is helping out the guest and making conversation with everyone thank you. It feels so nice to see someone pays so much attention while helping out. I believe his name is Alberto. He is doing a great job.
Atmosphere: 5
Food: 5
Service: 5
The manager told me that we need to be more patient with the employees. I do understand that you are the only restaurant that hire peopleās with special needs. But please donāt put them to take orders we donāt have the time to repeat orders to say several times to go. They are good workers but if they need help please put another person instead the manager to tell me to hav patience.
Atmosphere: 1
Food: 5
Service: 1
Fast and friendly
But limited options. Bring back the coleslaw!
We are a frequent customer and in many occasions they get the order wrong, however, we never go back to get the missing stuff. Today we were missing 1 sandwich and we decided to go back to get it. When we got there the employees were very friendly. We ordered more food then talked to the manager about the missing sandwich. He was really rude about it and he argued with us for a good while. Very disappointing from a manager.
Service: 1
Loading...