first time trying this place and was highly disappointed. Lady taking orders was very rude, and then the lady that brought out the food completely ignored me greeting her. i ordered the corn salad, and found a black hair in it, which could not be my hair as i am blonde. very disappointed
Atmosphere: 1
Food: 1
Service: 1
Erick Sanchez
Love the Queso Bowl!
UPDATE: It seems a female Cashier doesn’t like certain customers. 🪖
Atmosphere: 4
Food: 5
Service: 1
Gabriella Gonzalez
I went like 10 minutes before they closed, and they were super friendly, super kind , thank you so much for the service ❤️
Atmosphere: 5
Food: 5
Service: 5
Abraham Barberi
This is a great, affordable Mexican restaurant. I love their chicken bowls.
Atmosphere: 5
Food: 5
Service: 5
s d
El Pollo loco should be renamed to no hay chicken. My burrito and tacos had almost no chicken. I paid 15 bucks for a rice and bean burrito and small taco.hadnt tried in years and I remember why. Taco Palenque s mejor
Atmosphere: 2
Food: 2
Service: 2
April Almaraz
Extremely rude. Rushing us while we were ordering and kept interrupting. When they brought the order the worker had a huge attitude and just stared at me with the rudest look. I use my manners no matter what so I still told him thank you, and have a good night but he just smirked and walked away.
Food: 4
Service: 1
Fina Mendez
Bad service ! Their hours of operation read 10:30am-10pm. They close way before the established time. People were still in the lobby eating and ordering.
Atmosphere: 1
Food: 1
Service: 1
EVELYN GOMEZ
I love the chicken and my loco side salad with rice the salsas and burritos are delicious too. 😋😋
Atmosphere: 5
Food: 5
Service: 5
Kendall Hill
***Aug 11, 2025.Not ever coming back to the Brownsville store. 2 times in a row it was horrible. What little chicken was in my two $5 tacos was undercooked and full of gristle, plus they were soggy and bland. The green salsa was watery and the 2nd bag of chips I ordered was still way too brown/overcooked and greasy. My hubby's Guacamole Burrito was also soggy, underfilled and gross. The restaurant needs better upkeep and better management. Probably won't make it if things don't improve fast. I heard 2 other customers out of 3 complaining, too. We like the McAllen/Pharr locations.
Atmosphere: 1
Food: 1
Service: 2
jose ovalle
portion of chicken in the pollo bowl has been super small. not even chipotle treats me like this.
first time trying this place and was highly disappointed. Lady taking orders was very rude, and then the lady that brought out the food completely ignored me greeting her. i ordered the corn salad, and found a black hair in it, which could not be my hair as i am blonde. very disappointed
Atmosphere: 1
Food: 1
Service: 1
Love the Queso Bowl!
UPDATE: It seems a female Cashier doesn’t like certain customers. 🪖
Atmosphere: 4
Food: 5
Service: 1
I went like 10 minutes before they closed, and they were super friendly, super kind , thank you so much for the service ❤️
Atmosphere: 5
Food: 5
Service: 5
This is a great, affordable Mexican restaurant. I love their chicken bowls.
Atmosphere: 5
Food: 5
Service: 5
El Pollo loco should be renamed to no hay chicken. My burrito and tacos had almost no chicken. I paid 15 bucks for a rice and bean burrito and small taco.hadnt tried in years and I remember why. Taco Palenque s mejor
Atmosphere: 2
Food: 2
Service: 2
Extremely rude. Rushing us while we were ordering and kept interrupting. When they brought the order the worker had a huge attitude and just stared at me with the rudest look. I use my manners no matter what so I still told him thank you, and have a good night but he just smirked and walked away.
Food: 4
Service: 1
Bad service ! Their hours of operation read 10:30am-10pm. They close way before the established time. People were still in the lobby eating and ordering.
Atmosphere: 1
Food: 1
Service: 1
I love the chicken and my loco side salad with rice the salsas and burritos are delicious too. 😋😋
Atmosphere: 5
Food: 5
Service: 5
***Aug 11, 2025.Not ever coming back to the Brownsville store. 2 times in a row it was horrible. What little chicken was in my two $5 tacos was undercooked and full of gristle, plus they were soggy and bland. The green salsa was watery and the 2nd bag of chips I ordered was still way too brown/overcooked and greasy. My hubby's Guacamole Burrito was also soggy, underfilled and gross. The restaurant needs better upkeep and better management. Probably won't make it if things don't improve fast. I heard 2 other customers out of 3 complaining, too. We like the McAllen/Pharr locations.
Atmosphere: 1
Food: 1
Service: 2
portion of chicken in the pollo bowl has been super small. not even chipotle treats me like this.
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
Loco for the Pollo
Atmosphere: 5
Food: 5
Service: 5
Ordered a double chicken bowl and it was all rice and beans with hardly any chicken
Atmosphere: 3
Food: 1
Service: 3
The avocado salad was fantastic
Atmosphere: 4
Food: 5
Service: 4
Where you order the food there is a sewer smell that needs to be fixed. Looks like a clean out. The lid is not secured properly.
Atmosphere: 2
Food: 5
Service: 4
Great alternative for chicken or for burritos.
Atmosphere: 4
Food: 5
Service: 4
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