Bad service ! Their hours of operation read 10:30am-10pm. They close way before the established time. People were still in the lobby eating and ordering.
Atmosphere: 1
Food: 1
Service: 1
EVELYN GOMEZ
I love the chicken and my loco side salad with rice the salsas and burritos are delicious too. đđ
Atmosphere: 5
Food: 5
Service: 5
Kendall Hill
***Aug 11, 2025.Not ever coming back to the Brownsville store. 2 times in a row it was horrible. What little chicken was in my two $5 tacos was undercooked and full of gristle, plus they were soggy and bland. The green salsa was watery and the 2nd bag of chips I ordered was still way too brown/overcooked and greasy. My hubby's Guacamole Burrito was also soggy, underfilled and gross. The restaurant needs better upkeep and better management. Probably won't make it if things don't improve fast. I heard 2 other customers out of 3 complaining, too. We like the McAllen/Pharr locations.
Atmosphere: 1
Food: 1
Service: 2
jose ovalle
portion of chicken in the pollo bowl has been super small. not even chipotle treats me like this.
Atmosphere: 5
Food: 3
Service: 5
Aram Flores
Loco for the Pollo
Atmosphere: 5
Food: 5
Service: 5
jrcann jay
Ordered a double chicken bowl and it was all rice and beans with hardly any chicken
Atmosphere: 3
Food: 1
Service: 3
Starbase Gifts
The avocado salad was fantastic
Atmosphere: 4
Food: 5
Service: 4
Donny CUEVAS
Where you order the food there is a sewer smell that needs to be fixed. Looks like a clean out. The lid is not secured properly.
Atmosphere: 2
Food: 5
Service: 4
Luis Alcala
Great alternative for chicken or for burritos.
Atmosphere: 4
Food: 5
Service: 4
Yousef Ismail
Was at this location today, excited to try fresh chicken. Instead, 2 minutes after we arrived we got our order, and the chicken was old and looked yellow. Spoke with the manager to complain about it and his response was sorry! Never going back to this location again.
Really bad customer service from 2 workers helping in the drive-thru. The person that I was with in the car mistakingly ordered a double pollo street corn bowl (the one with the salad). At the window, BEFORE paying, I asked nicely for them to repeat the order. I corrected that it was a regular street corn pollo bowl and proceeded to pay. When I received my food, I notice itâs just the original pollo bowl. Cashier Yuritza didnât allow us to even speak up about them giving the order wrong and slammed shut the window on our face.
Karla
I just love eating here. good portion of food very filling ?.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Pollo Bowl
Jose Estock
Excellent restaurant ?
Atmosphere: 2
Rafael âWalking Wolfâ Herrera
Always tasty but the drive thru employee lacked customer service skills. Highly rude!!!
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Chicken Tostada Bowl of Chili Relleno, 3pc Leg & Thigh Fire-Grilled Chicken Combo, Chicken Avocado
Juana Eguia
Great staff food came out fast and tasted fresh ...order the taco bowl or double chicken shell it was amazing
Bad service ! Their hours of operation read 10:30am-10pm. They close way before the established time. People were still in the lobby eating and ordering.
Atmosphere: 1
Food: 1
Service: 1
I love the chicken and my loco side salad with rice the salsas and burritos are delicious too. đđ
Atmosphere: 5
Food: 5
Service: 5
***Aug 11, 2025.Not ever coming back to the Brownsville store. 2 times in a row it was horrible. What little chicken was in my two $5 tacos was undercooked and full of gristle, plus they were soggy and bland. The green salsa was watery and the 2nd bag of chips I ordered was still way too brown/overcooked and greasy. My hubby's Guacamole Burrito was also soggy, underfilled and gross. The restaurant needs better upkeep and better management. Probably won't make it if things don't improve fast. I heard 2 other customers out of 3 complaining, too. We like the McAllen/Pharr locations.
Atmosphere: 1
Food: 1
Service: 2
portion of chicken in the pollo bowl has been super small. not even chipotle treats me like this.
Atmosphere: 5
Food: 3
Service: 5
Loco for the Pollo
Atmosphere: 5
Food: 5
Service: 5
Ordered a double chicken bowl and it was all rice and beans with hardly any chicken
Atmosphere: 3
Food: 1
Service: 3
The avocado salad was fantastic
Atmosphere: 4
Food: 5
Service: 4
Where you order the food there is a sewer smell that needs to be fixed. Looks like a clean out. The lid is not secured properly.
Atmosphere: 2
Food: 5
Service: 4
Great alternative for chicken or for burritos.
Atmosphere: 4
Food: 5
Service: 4
Was at this location today, excited to try fresh chicken. Instead, 2 minutes after we arrived we got our order, and the chicken was old and looked yellow. Spoke with the manager to complain about it and his response was sorry! Never going back to this location again.
Restaurantji Recommends
Really bad customer service from 2 workers helping in the drive-thru. The person that I was with in the car mistakingly ordered a double pollo street corn bowl (the one with the salad). At the window, BEFORE paying, I asked nicely for them to repeat the order. I corrected that it was a regular street corn pollo bowl and proceeded to pay. When I received my food, I notice itâs just the original pollo bowl. Cashier Yuritza didnât allow us to even speak up about them giving the order wrong and slammed shut the window on our face.
I just love eating here. good portion of food very filling ?.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Pollo Bowl
Excellent restaurant ?
Atmosphere: 2
Always tasty but the drive thru employee lacked customer service skills. Highly rude!!!
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Chicken Tostada Bowl of Chili Relleno, 3pc Leg & Thigh Fire-Grilled Chicken Combo, Chicken Avocado
Great staff food came out fast and tasted fresh ...order the taco bowl or double chicken shell it was amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
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