Well first I should say the food is awesome I eat at pollo loco 3-4 a week no matter what hay city am at I have no complaints about the food , the service that’s an other thing yes they are friendly but fast food restaurant theres a problems they have kids working all the time don’t get me wrong there are some kids very mature, well yesterday Monday 22 they forgot my cilantro dressing n utensils today the 23 around 8pm went for an other tostada double chicken , let me say am staying over night at the hospital across the street , ok first my bowel had very little chicken and I ask for double chicken I know like I said I eat here a lot , I ask dressing Serrano salt n pepper n utensils, I didn’t get nothing plus the salad had not ever the correct amount of chicken for a regular bowl and I ask for double I had to walk around the hospital looking for utensils napkins n continents and should I say I was the only car in the drive thru I understand when they are pack they might forget something but I was the only car in line , this kids need better training and to be reminded every time they come in to work what’s expected of them . But eat more chicken guys ?
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Taco Salad
Mathew Lee
Love fast food chicken. Miss Orange Bang drink.
Atmosphere: 3
Food: 5
Service: 5
Alfonso Mendiola Jr (Dark Knight_956)
Customer Service is always top notch at this location for me and my family (Alton Gloor, Brownsville). Food comes out hot and fresh. The establishment is always clean and tidy. The drive thru window works at a very fast pace to process customers swiftly and efficiently.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2 Piece Dark Meat Combo with Side Salad, Chicken Taco Al Carbon, Double Chicken Tostada Salad, Taco Salad, Chips, Queso, Double Chicken Avocado Salad
Samuel Cortés
Floor is dirty, tables are not clean. There’s flies everywhere. Gross.
Atmosphere: 1
Food: 4
Service: 4
Clifford Browning
New salads are great!
Atmosphere: 5
Food: 5
Service: 5
Alejandro Contreras
It is a very rich chicken with a juicy and very soft flavor, I loved it.
el guti
Great service and that pollo is good. One of the better fast food cole slaw and beans were really good. The lady was super nice and hooked it up with the Serrano peppers!!! Little shout out to her.
Rich R
Sometimes the food is not that good. Today I tried the new Baja Tostada. BAD the shrimp were dried up.
Atmosphere: 4
Food: 2
Service: 4
Francisco Lara Jr
I've always liked the place. Ordered a Baja shrimp bowl! Literally 4 small shrimp in the bowl! Ridiculous! Not recommended!
Chicken was overcooked and pieces were way to small.
Atmosphere: 2
Food: 2
Service: 3
Damaris Castillo
After a long day of not eating we when drive tru and when we got home, They gave us
Atmosphere: 2
Food: 3
Service: 2
Mayela Cortez
Excellent
Atmosphere: 5
Food: 4
Service: 5
black crow
Very rude manager I told her online advertising was wrong than what it was and instead of helping she wanted to charge me. Will never go back because of her.
Atmosphere: 1
Food: 3
Service: 1
Elias Esteban
The food is good but the customer service and food preparation is lacking. Let me explain;Sometimes they will give you something else you did not order or will not apply their promotional discounts.... these workers are not present (thinking) at their job.If they make a mistake they are dishonest and if you catch them they will make little effort to make it right.Most likely a quality management issue ( not a good leader ).Edited 1/14/2024Customer service sucks. These people at this location should not be in the food service industry.
Very clean place and excellent service
Atmosphere: 5
Food: 5
Service: 5
Well first I should say the food is awesome I eat at pollo loco 3-4 a week no matter what hay city am at I have no complaints about the food , the service that’s an other thing yes they are friendly but fast food restaurant theres a problems they have kids working all the time don’t get me wrong there are some kids very mature, well yesterday Monday 22 they forgot my cilantro dressing n utensils today the 23 around 8pm went for an other tostada double chicken , let me say am staying over night at the hospital across the street , ok first my bowel had very little chicken and I ask for double chicken I know like I said I eat here a lot , I ask dressing Serrano salt n pepper n utensils, I didn’t get nothing plus the salad had not ever the correct amount of chicken for a regular bowl and I ask for double I had to walk around the hospital looking for utensils napkins n continents and should I say I was the only car in the drive thru I understand when they are pack they might forget something but I was the only car in line , this kids need better training and to be reminded every time they come in to work what’s expected of them . But eat more chicken guys ?
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Taco Salad
Love fast food chicken. Miss Orange Bang drink.
Atmosphere: 3
Food: 5
Service: 5
Customer Service is always top notch at this location for me and my family (Alton Gloor, Brownsville). Food comes out hot and fresh. The establishment is always clean and tidy. The drive thru window works at a very fast pace to process customers swiftly and efficiently.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2 Piece Dark Meat Combo with Side Salad, Chicken Taco Al Carbon, Double Chicken Tostada Salad, Taco Salad, Chips, Queso, Double Chicken Avocado Salad
Floor is dirty, tables are not clean. There’s flies everywhere. Gross.
Atmosphere: 1
Food: 4
Service: 4
New salads are great!
Atmosphere: 5
Food: 5
Service: 5
It is a very rich chicken with a juicy and very soft flavor, I loved it.
Great service and that pollo is good. One of the better fast food cole slaw and beans were really good. The lady was super nice and hooked it up with the Serrano peppers!!! Little shout out to her.
Sometimes the food is not that good. Today I tried the new Baja Tostada. BAD the shrimp were dried up.
Atmosphere: 4
Food: 2
Service: 4
I've always liked the place. Ordered a Baja shrimp bowl! Literally 4 small shrimp in the bowl! Ridiculous! Not recommended!
Restaurantji Recommends
Chicken was overcooked and pieces were way to small.
Atmosphere: 2
Food: 2
Service: 3
After a long day of not eating we when drive tru and when we got home, They gave us
Atmosphere: 2
Food: 3
Service: 2
Excellent
Atmosphere: 5
Food: 4
Service: 5
Very rude manager I told her online advertising was wrong than what it was and instead of helping she wanted to charge me. Will never go back because of her.
Atmosphere: 1
Food: 3
Service: 1
The food is good but the customer service and food preparation is lacking. Let me explain;Sometimes they will give you something else you did not order or will not apply their promotional discounts.... these workers are not present (thinking) at their job.If they make a mistake they are dishonest and if you catch them they will make little effort to make it right.Most likely a quality management issue ( not a good leader ).Edited 1/14/2024Customer service sucks. These people at this location should not be in the food service industry.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Double Chicken Tostada Salad, Chicken Fajita Burrito, Double Chicken Bowl, Chicken Avocado, Double Chicken Avocado Salad