Jack In The Box

I had to stop coming because they keep giving me the wrong order 🤬 either my food is burnt or they forget to add something even when it shows on the screen 😡😡😡😡

Asked for a Southwest Salad w grilled chicken with an extra dressing, got a Garden Salad with no extra dressing. Clearly yelled it out at the drive thru, so Idk. Told the drive thru attendant what I exactly ordered, she confirmed and I still got it wrong. ☠️ 🤷 NORMALLY, I never have issues with this JIB.

Atmosphere: 1

Food: 2

Service: 5

They take forever to take my order. Coke machine didn't have ice and coke was hot and tasted terrible 😕

Atmosphere: 2

Food: 3

Service: 1

You guys need to update the number to the store, they forgot an item and i tried calling but calls won’t go through and says number is out of service.

Food: 3

Service: 1

Excellent service 24/7

I placed an order on the app and paid for it but when I went to pick it up, the restaurant was closed. I have yet not heard from them about a refund.

the buns were burned 🔥 took for ever and never got my meal to me ,but did serve other customers bad service all around!!!!

Atmosphere: 1

Food: 2

Service: 1

Bad experience did online order supposed to be rdy by 12 and order wasn't even rdy till 12:35 than girl getting my order rdy was pulling out trash and then touching the food huge no no get it together

Atmosphere: 1

Food: 3

Service: 1

they need to hire more employees. it’s only one employee working and the lines take around 1.5 hours.

Atmosphere: 2

Food: 2

Service: 2

Place is run down, and corporate has never remolded the places in which it's falling apart.

Atmosphere: 1

Food: 3

Service: 3

I feel so sorry for the workers here. No air conditioning in the entire building. 100 degrees in the lobby. Can't imagine what it must feel like in the kitchen area. Shame on corporate for making them work in those conditions.

Atmosphere: 1

Food: 4

Service: 5

Service was excellent. I really like their eggrolls.

Atmosphere: 4

Food: 4

Service: 5

This is probably the worst location to exist in Brownsville, they never get anything right. They rush you from the beginning of ordering at the drive thru asking if that’s it!? That’s it!? Like no, I’m not done ordering!! Then you get to the window and they want to move you to around the building so you can wait forever meanwhile they’re all just laughing and flirting with each other, you can hear them laughing before they press the mute button. Management needs to step up before I make an official complaint to corporate about this location never being on the ball. Just today I also used their app to avoid the inconvenience of their drive thru and I ordered and got charged and order never got submitted and now they tell me I have to wait 5-7bus days to get my money back, smh.

Atmosphere: 1

Food: 1

Service: 1

Messed up on my order. Tried calling the store and doesn't go through or nobody answers.

Good prices a big variety of food and dessert

Recommended dishes: Curly Fries, Egg Rolls, Ultimate Breakfast Sandwich