I went with my family and we had a horrible experience today. We ordered two shakes, and it was evident that the young man who prepared the order was not very happy with the shakes. He took more than 10 minutes preparing the order and, at the end, threw aggressively the straws on the counter. It's difficult to understand this attitude when you pay for a service and the minimum that you deserve is respect.
Christian Garcia
If there was a heaven for icecream it would be this place there was a big variety of flavors and toppings and my shake was beyond heavenly
Maria Rivera
Love it, always enjoy the ice-cream and the service is always awesome, service with a smile ? ? even when the line is long. But the ice-cream is worth it.
valerie blahblah
Went in earlier in the week and had a bad experience with who I’m assuming is the owner. Decided to come back to give it another try and received the same experience if not worse. The work environment here seems as stressful as it is ordering. The owner seems to care more about making money than quality service.For 7 bucks a cone, I’d rather take my business elsewhere.
Carcajou
Hadn't been here in a while and the menu has completely changed, its just basic flavors with a decent selection of toppings. Ice cream is way too sweet and a bit pricey. I ordered 3 smalls and it was still huge (looked like a large) and it was just under $20.
Matt Williams
THE MANAGERS SHOULD BE ASHAMED OF THEM SELVES!!!!! Manager, Jaffa, sits in back all day and treats their employees like slaves. I saw this manger snap his fingers at an employee and yell at him and I was told by this employee that Jaffa and Nadin would clock them out when going to the bathroom sometimes and that these managers would spend hours in the back room “praying” and meeting up with friends while the employees do all the work. I would come here a lot but now I will be going to cold stone. My son wanted to work but not anymore.
Suzie Granville
Delicious! Best ice cream I've had in a long time!
Mysterious Patron
Hadn't been here in a while and the menu has completely changed, its just basic flavors with a decent selection of toppings. Ice cream is way too sweet and a bit pricey. I ordered 3 smalls and it was still huge (looked like a large) and it was just under $20.
Amanda Garcia
The girl in the white Nike cap is the best employee ever to work there was super nice. The other lady however is so rude I don’t know why she works there. My ice cream was made amazingly and it came with amazing service though the ice cream was horrible her service was great.
Alejandra Espinoza
Horrible experience today. The elderly woman working there was taking my and my daughters order while my husband and my mother in law waited behind us. Another employee, a young black woman, came up to them to get their order and the elderly woman yells at her practically smacked the ice cream scooper out of her hand and proceeded to tell my husband and mother in law that it’s because there is only suppose to be one person serving per order and she wouldn’t know how to charge it. My mother in law and husband tried to explain the young lady was doing nothing wrong and there was no reason for her to speak to her or to them the way she was. My husband asked for the owners name and number and she only stated that he would be there tomorrow at 12. So disappointed we only received and paid for my daughter’s ice cream and left. Very rude woman and had the audacity to claim she has never had a complaint against her. With all the other reviews about her lack of customer service skills, I very much doubt her claim. I can only imagine the type of abuse this woman is inflicting on other customers and her own co-workers.
Had a ver bad experience today, the old lady was rude when I arrived and didn't even look at me and said "Opens until 12." Then when I went back at 12 she refused to give me a second scoop of marshmallows even after I told her I would pay extra. I don't know why she's there if she doesn't like customer service, it's not the first time she does it. Such a horrible service from her,, all other times it's awesome.
Raul Basanez
Worst service. Was a full line and old lady kept turning people away saying it wasnt open till 12:00. Always the same issue with her if she doesnt like her job why is she even working there.
I went with my family and we had a horrible experience today. We ordered two shakes, and it was evident that the young man who prepared the order was not very happy with the shakes. He took more than 10 minutes preparing the order and, at the end, threw aggressively the straws on the counter. It's difficult to understand this attitude when you pay for a service and the minimum that you deserve is respect.
If there was a heaven for icecream it would be this place there was a big variety of flavors and toppings and my shake was beyond heavenly
Love it, always enjoy the ice-cream and the service is always awesome, service with a smile ? ? even when the line is long. But the ice-cream is worth it.
Went in earlier in the week and had a bad experience with who I’m assuming is the owner. Decided to come back to give it another try and received the same experience if not worse. The work environment here seems as stressful as it is ordering. The owner seems to care more about making money than quality service.For 7 bucks a cone, I’d rather take my business elsewhere.
Hadn't been here in a while and the menu has completely changed, its just basic flavors with a decent selection of toppings. Ice cream is way too sweet and a bit pricey. I ordered 3 smalls and it was still huge (looked like a large) and it was just under $20.
THE MANAGERS SHOULD BE ASHAMED OF THEM SELVES!!!!! Manager, Jaffa, sits in back all day and treats their employees like slaves. I saw this manger snap his fingers at an employee and yell at him and I was told by this employee that Jaffa and Nadin would clock them out when going to the bathroom sometimes and that these managers would spend hours in the back room “praying” and meeting up with friends while the employees do all the work. I would come here a lot but now I will be going to cold stone. My son wanted to work but not anymore.
Delicious! Best ice cream I've had in a long time!
Hadn't been here in a while and the menu has completely changed, its just basic flavors with a decent selection of toppings. Ice cream is way too sweet and a bit pricey. I ordered 3 smalls and it was still huge (looked like a large) and it was just under $20.
The girl in the white Nike cap is the best employee ever to work there was super nice. The other lady however is so rude I don’t know why she works there. My ice cream was made amazingly and it came with amazing service though the ice cream was horrible her service was great.
Horrible experience today. The elderly woman working there was taking my and my daughters order while my husband and my mother in law waited behind us. Another employee, a young black woman, came up to them to get their order and the elderly woman yells at her practically smacked the ice cream scooper out of her hand and proceeded to tell my husband and mother in law that it’s because there is only suppose to be one person serving per order and she wouldn’t know how to charge it. My mother in law and husband tried to explain the young lady was doing nothing wrong and there was no reason for her to speak to her or to them the way she was. My husband asked for the owners name and number and she only stated that he would be there tomorrow at 12. So disappointed we only received and paid for my daughter’s ice cream and left. Very rude woman and had the audacity to claim she has never had a complaint against her. With all the other reviews about her lack of customer service skills, I very much doubt her claim. I can only imagine the type of abuse this woman is inflicting on other customers and her own co-workers.
Restaurantji Recommends
Had a ver bad experience today, the old lady was rude when I arrived and didn't even look at me and said "Opens until 12." Then when I went back at 12 she refused to give me a second scoop of marshmallows even after I told her I would pay extra. I don't know why she's there if she doesn't like customer service, it's not the first time she does it. Such a horrible service from her,, all other times it's awesome.
Worst service. Was a full line and old lady kept turning people away saying it wasnt open till 12:00. Always the same issue with her if she doesnt like her job why is she even working there.
Nice service and good Ice cream
The options are endless!!
I love ur guys ice creams