My husband went there to buy dinner for myself and him and he ordered a Chicken Strip Basket and a DQ Dude when he got home he had the Chicken Basket but whoever worked at the window gave him a "ICE CREAM SANDWICH" I called the Dairy Queen and told the lady what happened and she got real smartass with me and I got a little ruff with her also told her I know what my husband ordered and it wasn't an "ICE CREAM SANDWICH". I am so mad with this Dairy Queen the employees are really smart butt and think they are right all the time the manager needs to write this lady up for thinking she is the big shot which she is NOT and I don't like when she hung up on me either and also she didn't even offer to make it right what kind of employees does this Dairy Queen have or even and I am hoping that I get a respouse back from the manager and NOT a prerecorded printout. This Dairy Queen is never ever busy so I really don't see how it is still opened with the kind of service we received today and I also read all the other "bad" reviews others have written. The Chicken Strips were hard and cold and french fries were cold and hard also and hardly no gravy and toast was not even toasted. The employees that waited on the drive through are rude and hateful BUT they need to remember that we as customers are the ones that pay for their salaries and if they keep giving the service they did today they will not be there every long or even closed. I DO NOT recommend this Dairy Queen to no one, SAVE YOUR HARD EARNED MONEY AND GO ELSE WHERE AND ENJOY A NICE HOT MEAL.
Melinda Villarreal
Our fries was burnt. Our chicken strips was burnt. The gravy was half way filled and thick and old. My hamburger patties was burnt on my burger. Was very displeased with the quality of food. Service was good. Man at register was nice and got me some more gravy and fries. This Dairy Queen used to be better. I don’t understand
Atmosphere: 2
Food: 1
Service: 4
Bebe One
Ordered on line, when I went in to get the food the cashier acted like he didn't understand how online orders worked. He asked the girl who was working drive thru about it and she just waved her hand in the air and ststed she doesn't deal with that. When my order was finally done it was wrong. The fries had clearly been sitting there for several hours and everything else was just thrown together. The 2 girls behind the counter where too busy talking to each other to get orders ready. This is the worst place to try to get food at. Someone really needs to do something.
G Bravo
This is the second time I’ve come through the drive through in a month. First time was just ok. Today, the girl taking drive thru orders was unfriendly and short. My blizzard barely had anything in it and I left the drive through feeling like a bother. Please hire people that have basic manners and if they don’t want to interact with you, at least train them to make a good blizzard and sundae. No receipt was given again.
Atmosphere: 1
Food: 1
Service: 1
Christopher Saenz
The young blonde lady at the drive thru, Christina is very impolite and unprofessional. She had attitude both at the speaker and window, took forever to take the order and swapped back on order takers at least twice. We almost drove away waiting on the car in front of us because of the amount of attitude. If I could give less than a 1 star I would
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fries, Beltbuster
Paula Franco
Very rude and disrespectful service. They forgot a couple of items in my order. Instead of driving all the way I called and gave them my name and items. When we returned the next day with the receipt they treated us as if we were trying to get free items. Acted very unprofessional. While standing there waiting for our items the very young girl could see we were standing there and proceeded to yell very loudly that our item was ready with a sarcastic attitude. Will not be returning. Customer service is definitely not the way it should be anymore.
Atmosphere: 1
Food: 1
Service: 1
Rachael Day
There was bugs on my fries and not only that the wait took forever waiting 30 min for food is diabolical the chicken was pink on the inside honestly wouldn’t eat here again
Atmosphere: 1
Food: 2
Service: 4
Angel Romero
Quick to take the order, Fast to exchange Cash ? for product BUTT ! The Ecution of service for 1 Medium vanilla double dipcone And 1 small Sunday. Would take 28 minutes to receive. If further and extended Indef explanation is required please ask
We came in on 8/30/24 , our cashier Krista seemed bothered by us being there, there was 3 people working , No smiles, the store was dirty, the floors needed swept, one of the customers even mentioned your not getting any smiles here today , My #2 was the worst Hamburger I’ve ever had from a DQ, I’m thinking we will be going to DQ in Cross Plains in the future, it’s a very good store food is always good and the help is always great
Atmosphere: 2
Food: 1
Service: 3
Talisa Spear
We waited in line at drive thru for approx 21 minutes before any one said hello or took our order. The line was around the building. Customer service is clearly not a priority.
MiMi Lynch
The lady in the drive-through was so sweet and believe it or not. Their prices are better than most Dairy Queen’s in Texas at least they’re ice cream.
Atmosphere: 5
Food: 5
Service: 5
Kimmie Lynch
The lady in the drive-through was so sweet and believe it or not. Their prices are better than most Dairy Queen’s in Texas at least they’re ice cream.
Atmosphere: 5
Food: 5
Service: 5
Kimberly Nichols
I'm very picky where I spend my hard-earned cash dairy Queen is worth it they're inviting and attentive to customers. My ice cream cake was perfect. Thank you kaili for making my cake beautiful!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Fries, Oreo Blizzard, Chicken Strip Country Basket, Reese's Peanut Butter Cup Blizzard Treat, Onion Rings
My husband went there to buy dinner for myself and him and he ordered a Chicken Strip Basket and a DQ Dude when he got home he had the Chicken Basket but whoever worked at the window gave him a "ICE CREAM SANDWICH" I called the Dairy Queen and told the lady what happened and she got real smartass with me and I got a little ruff with her also told her I know what my husband ordered and it wasn't an "ICE CREAM SANDWICH". I am so mad with this Dairy Queen the employees are really smart butt and think they are right all the time the manager needs to write this lady up for thinking she is the big shot which she is NOT and I don't like when she hung up on me either and also she didn't even offer to make it right what kind of employees does this Dairy Queen have or even and I am hoping that I get a respouse back from the manager and NOT a prerecorded printout. This Dairy Queen is never ever busy so I really don't see how it is still opened with the kind of service we received today and I also read all the other "bad" reviews others have written. The Chicken Strips were hard and cold and french fries were cold and hard also and hardly no gravy and toast was not even toasted. The employees that waited on the drive through are rude and hateful BUT they need to remember that we as customers are the ones that pay for their salaries and if they keep giving the service they did today they will not be there every long or even closed. I DO NOT recommend this Dairy Queen to no one, SAVE YOUR HARD EARNED MONEY AND GO ELSE WHERE AND ENJOY A NICE HOT MEAL.
Our fries was burnt. Our chicken strips was burnt. The gravy was half way filled and thick and old. My hamburger patties was burnt on my burger. Was very displeased with the quality of food. Service was good. Man at register was nice and got me some more gravy and fries. This Dairy Queen used to be better. I don’t understand
Atmosphere: 2
Food: 1
Service: 4
Ordered on line, when I went in to get the food the cashier acted like he didn't understand how online orders worked. He asked the girl who was working drive thru about it and she just waved her hand in the air and ststed she doesn't deal with that. When my order was finally done it was wrong. The fries had clearly been sitting there for several hours and everything else was just thrown together. The 2 girls behind the counter where too busy talking to each other to get orders ready. This is the worst place to try to get food at. Someone really needs to do something.
This is the second time I’ve come through the drive through in a month. First time was just ok.
Today, the girl taking drive thru orders was unfriendly and short. My blizzard barely had anything in it and I left the drive through feeling like a bother. Please hire people that have basic manners and if they don’t want to interact with you, at least train them to make a good blizzard and sundae. No receipt was given again.
Atmosphere: 1
Food: 1
Service: 1
The young blonde lady at the drive thru, Christina is very impolite and unprofessional. She had attitude both at the speaker and window, took forever to take the order and swapped back on order takers at least twice. We almost drove away waiting on the car in front of us because of the amount of attitude. If I could give less than a 1 star I would
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fries, Beltbuster
Very rude and disrespectful service. They forgot a couple of items in my order. Instead of driving all the way I called and gave them my name and items. When we returned the next day with the receipt they treated us as if we were trying to get free items. Acted very unprofessional. While standing there waiting for our items the very young girl could see we were standing there and proceeded to yell very loudly that our item was ready with a sarcastic attitude. Will not be returning. Customer service is definitely not the way it should be anymore.
Atmosphere: 1
Food: 1
Service: 1
There was bugs on my fries and not only that the wait took forever waiting 30 min for food is diabolical the chicken was pink on the inside honestly wouldn’t eat here again
Atmosphere: 1
Food: 2
Service: 4
Quick to take the order, Fast to exchange Cash ? for product BUTT ! The Ecution of service for 1 Medium vanilla double dipcone
And 1 small Sunday. Would take 28 minutes to receive. If further and extended Indef explanation is required please ask
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Cheese Fries, Chocolate Ice Cream Sunday with Strawberry Topping
Had 4 Cars in front of us. Took 22 min for one car to move. Waited 45 min. Not worth it. 😕
Had 4 Cars in front of us. Took 22 min for one car to move. Waited 45 min. Not worth it. ?
Restaurantji Recommends
We came in on 8/30/24 , our cashier Krista seemed bothered by us being there, there was 3 people working , No smiles, the store was dirty, the floors needed swept, one of the customers even mentioned your not getting any smiles here today , My #2 was the worst Hamburger I’ve ever had from a DQ, I’m thinking we will be going to DQ in Cross Plains in the future, it’s a very good store food is always good and the help is always great
Atmosphere: 2
Food: 1
Service: 3
We waited in line at drive thru for approx 21 minutes before any one said hello or took our order. The line was around the building. Customer service is clearly not a priority.
The lady in the drive-through was so sweet and believe it or not. Their prices are better than most Dairy Queen’s in Texas at least they’re ice cream.
Atmosphere: 5
Food: 5
Service: 5
The lady in the drive-through was so sweet and believe it or not. Their prices are better than most Dairy Queen’s in Texas at least they’re ice cream.
Atmosphere: 5
Food: 5
Service: 5
I'm very picky where I spend my hard-earned cash dairy Queen is worth it they're inviting and attentive to customers. My ice cream cake was perfect. Thank you kaili for making my cake beautiful!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Fries, Oreo Blizzard, Chicken Strip Country Basket, Reese's Peanut Butter Cup Blizzard Treat, Onion Rings
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