Cracker Barrel Old Country Store

Anytime I come in to eat I always get the best service from the server Natalie E

Atmosphere: 5

Food: 5

Service: 5

Overall the entire restaurant experience was disappointing and lacking in customer service. My girlfriend and I walked to the hostess counter and she was not there. We waited patiently and after a while the hostess still had not shown up. A number of waiters and service employees made eye contact with us but refused to acknowledge that we had been standing there for quite some time already, as was the party behind us. The attitude of “it’s not my problem” seems to be the culture of this Cracker Barrel. Upon finally being seated, unfortunately our waiting experience with Esther was not much better. She made it rather difficult when taking our order and was asking if my girlfriend wants her eggs well done, medium, or medium rare… Nothing needs to be said about that. I had asked for coffee, which was ultimately forgotten and not brought until I reminded her and received it minutes before we left the restaurant. Additionally she had charged us wrong on the receipt. My girlfriend requested a fruit cup as a side, which was never brought. Finally a table next to us had dropped her glass of water on the floor , causing glass to spread everywhere. Every single employee stared at the customer as SHE was the one who got up and started to clean up the mess herself. It wasn’t until she was finally done that someone stepped in with a broom and scooper. After that employee left NO wet floor sign was placed. All the employees just walked around it, again the “it’s not my problem” culture. This was a very disappointing experiencing and we will not be going to this restaurant in the future.

Atmosphere: 1

Food: 2

Service: 1

I placed this order a day in advance for pickup at 7:30 a.m., yet when I arrived, it was not ready until 8:20 a.m. I spoke with the manager, who did not seem concerned and did not offer any form of compensation for the inconvenience. We spent well over $100 on a company breakfast, which was delayed due to this lack of preparation and poor customer service.

Atmosphere: 4

Food: 5

Service: 1

I recently had a disappointing experience with the Thanksgiving food, particularly the dressing and mac and cheese, which were overly soupy. Despite reheating it, I still felt unwell afterwards. Contrary to the numerous positive reviews I had heard, I will not be returning. When I spoke with the manager, I was informed that someone from the corporate office would contact me.

Atmosphere: 1

Food: 1

Service: 1

Had a great visit at Cracker Barrel - Bryan, TX. Food was hot and tasted awesome, service was great, and my table and surrounding areas were clean. I'll never get over how good the pancakes are. Even while busy, they still met all expectations.

Atmosphere: 5

Food: 5

Service: 5

This was an excellent visit beginning with the friendly greeting from the cashier when we walked into the restaurant, from the courteous gentleman who seated us, to the attentive and very nice waitress who served us. I felt valued, respected and appreciated! Great job and I certainly will be returning!
A+++ Service!

Atmosphere: 5

Food: 5

Service: 5

Food was cold, like REFRIGERATED cold. Not anywhere near warm and edible. Didn’t receive my full order. Quality of food items was HORRIBLE; might as well have been scraps. Took FOREVER to receive my food. At least the server was polite.

I don’t get it. Early dinner service on a week night. No wonder Cracker Barrel “isn’t meeting expectations.”

Atmosphere: 1

Food: 1

Service: 1

We ordered 2 exact meals of Meatloaf with 3 sides. Didn't receive green beans, or 4 corn muffins or chicken and dumplings and they basically told us, your problem, and dissed us! Never received anything, but a nasty attitude!!! Never again!!!

We are from Austin and absolutely LOVE Cracker Barrel. It has always been one of our go-to places for family time, and we were excited to stop for dinner on our way to Santa’s Wonderland. Unfortunately, this visit left us deeply disappointed and hurt due to the mistreatment we experienced.

From the moment we arrived, our server, Collin, made us feel unwelcome. He rolled his eyes at our table as he came to take our drink order and didn’t even ask if our children wanted anything to drink. When we requested drinks for them, he handed them over and said, “You’re going to make a mess anyways.” That comment alone set the tone for what became an incredibly upsetting experience.

Shortly after, an older Caucasian couple got up from their table, walked over to ours, and stared at our children with hostility. When I politely asked if I could help them, the gentleman began shouting at me with pure anger and hate. His wife continually raised her voice, trying to overpower me as I attempted to respond calmly. The man even slammed his hand on our table and told me to “SHUT UP.”

We were stunned, shaken, and deeply hurt—especially because none of this was provoked. It was blatant discrimination, and what made it worse was that management did absolutely nothing to intervene, de-escalate, or defend our family. It felt as though everyone was intimidated by this couple, and as a result, we were left unprotected and unsupported. To keep the peace and avoid further escalation, we made the difficult decision to leave.

This experience was humiliating, frightening, and completely unacceptable. As a family who has supported Cracker Barrel for years, it breaks our hearts that what should have been a joyful evening turned into one filled with mistreatment and discrimination.

Cassie, our waitress was awesome - good food!

Atmosphere: 5

Food: 5

Service: 5

We are from Austin TX and we came to this location and we were starred down, disrespected, and it was clear they did not want us there. The server Collin was rude and did not want to help us and then a gentlemen came to our table to try and intimidate us and we left the place immediately because we were not welcome there

Atmosphere: 1

Service: 1

Jimena was sweet, friendly and on top of her game. I had the Shepherd's pie which was Amazing!!! It was filling, yummy, and warm. Perfect for a cool evening. I couldn't finish it. It was priced well in comparison to the portion size.

Highly recommend this Cracker Barrel, Jimena and meal!

Food: 5

Very nice staff!

Atmosphere: 5

Food: 5

Service: 5

Cracker barrel hit the mark again. The service was quick and friendly, and the food came out hot and full of flavor. I went with the meatloaf and it was just what I was craving. The cozy setting makes it a great place to relax and enjoy a meal. Always reliable stop when you're looking for comfort food done right.

Atmosphere: 5

Food: 5

Service: 5

Great food and service

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Mama's Pancake Breakfast