Bro y'all run two people and every time I come in some poor kid is stuck with a rush!! By themselves... whatever y'all are paying it ain't enough I can see once or twice or a certain point during the day but every single time I'm in ?...props to these kids
Service: 5
Kristie Hernandez
So polite and friendly, I will definitely be back again.
Atmosphere: 5
Food: 5
Service: 5
Burke Leonce
Hey Gerald at 725 E Villa Maria,
Forward this to the district manger:
Unresolved Mobile Order Issue (Case #: ONL0018527
Still seeking a resolution regarding a mistaken mobile order placed through the Subway app and the lack of follow-up from both customer service and the local store.
Date of Incident: May 9 Case Number: ONL0018527
On May 9, I mistakenly placed a mobile order at the wrong Subway location, likely due to the app switching my selected store after reopening it mid-order. Realizing the error immediately, I attempted to call the store to cancel. Despite multiple calls, no one answered—just an ongoing, loud ringing tone with no option to leave a message.
I proceeded to place the order again at my regular location and contacted Subway customer service to address the error. The only response I received was a brief message stating that the issue was “resolved,” with no explanation of what that resolution entailed. I was never contacted by the store or anyone from Subway.
When I visited the store in person, the manager, Gerald, informed me there was “nothing he could do.” Only after I pushed the issue did he agree to take my contact information and said he would forward it to the district manager. Given the vague and dismissive response from support and the inaction from the store, I’m left with no confidence that this will be followed up.
In any case, I have attached: • Screenshots of missed calls to the store • Mobile order confirmations from the Subway app (original and corrected) • The customer service response from case ONL0018527
Thanks!
Service: 1
Gene Vigelis
I accidentally ordered from this location and it was the absolutely worst. Not a single one of the four sandwiches ordered was right. Go to the Boonville Rd location by the Kroger for a much better experience.
Atmosphere: 1
Food: 1
Service: 1
Reagan Wallace
Absolutely terrible service. I walked in and there were two people I line already and there were 2 workers on shift that immediately rolled there eyes at us as we walked in and to every other customer that came in after us as well. 5 people walked out at once after that due to terrible service and workers not wanting to do their job.
Service: 1
Holly Nunez
My grandson wanted Subway and it was a very good choice
Atmosphere: 5
Food: 5
Service: 5
Edelmira Lyons
The tall gentleman that made my sandwich today was very helpful. He was polite and took time to answer all my questions. Great conversation! Sometimes you just need people to he kind.. I recommend this location.
Atmosphere: 5
Food: 5
Service: 5
Jazmine R
Just left and Steven needs a raise. He's the only one working. He's doing everything and maintaining sanitary conditions. Moving constantly baking, making online and in store orders. While stoping to wash his hands when needed. With 0 help.He needs a raise and some help.
Atmosphere: 5
Food: 5
Service: 5
S. Williams
Gerald is amazing here!! We came in right at opening time with a big order for a bridal party. He had a great attitude and was on point with everything. I wish every Subway had a Gerald. Thank you for helping us this morning! Hope to see you again down the road. He needs to be acknowledged within the company and a raise!
Stopped in to pick up a sandwich so I didn't have to cook after getting groceries at HEB. Store was super clean, service was fast and I enjoyed talking to the employees while I was there! I will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Caroline Woodall
My love of sooubway is renewed each time I go lol. I loved getting to talk to the person who made my sandwich, reminded me of my dad. And sandwiches great and nostalgic as ever.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Italian
Sherill Cooper
They were rushing us and did not want to add guacamole to my husband's sandwich after topping was added.
Service: 1
Recommended dishes: Spicy Italian
Sharon Catalina
Really nice Guy, that waited in us. Very
Atmosphere: 5
Food: 5
Service: 5
Jason Mays
Friendly staff. Also a joy to visit this
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fountain Beverage, Spicy Italian
Bro y'all run two people and every time I come in some poor kid is stuck with a rush!! By themselves... whatever y'all are paying it ain't enough I can see once or twice or a certain point during the day but every single time I'm in ?...props to these kids
Service: 5
So polite and friendly, I will definitely be back again.
Atmosphere: 5
Food: 5
Service: 5
Hey Gerald at 725 E Villa Maria,
Forward this to the district manger:
Unresolved Mobile Order Issue (Case #: ONL0018527
Still seeking a resolution regarding a mistaken mobile order placed through the Subway app and the lack of follow-up from both customer service and the local store.
Date of Incident: May 9
Case Number: ONL0018527
On May 9, I mistakenly placed a mobile order at the wrong Subway location, likely due to the app switching my selected store after reopening it mid-order. Realizing the error immediately, I attempted to call the store to cancel. Despite multiple calls, no one answered—just an ongoing, loud ringing tone with no option to leave a message.
I proceeded to place the order again at my regular location and contacted Subway customer service to address the error. The only response I received was a brief message stating that the issue was “resolved,” with no explanation of what that resolution entailed. I was never contacted by the store or anyone from Subway.
When I visited the store in person, the manager, Gerald, informed me there was “nothing he could do.” Only after I pushed the issue did he agree to take my contact information and said he would forward it to the district manager. Given the vague and dismissive response from support and the inaction from the store, I’m left with no confidence that this will be followed up.
In any case, I have attached:
• Screenshots of missed calls to the store
• Mobile order confirmations from the Subway app (original and corrected)
• The customer service response from case ONL0018527
Thanks!
Service: 1
I accidentally ordered from this location and it was the absolutely worst. Not a single one of the four sandwiches ordered was right. Go to the Boonville Rd location by the Kroger for a much better experience.
Atmosphere: 1
Food: 1
Service: 1
Absolutely terrible service. I walked in and there were two people I line already and there were 2 workers on shift that immediately rolled there eyes at us as we walked in and to every other customer that came in after us as well. 5 people walked out at once after that due to terrible service and workers not wanting to do their job.
Service: 1
My grandson wanted Subway and it was a very good choice
Atmosphere: 5
Food: 5
Service: 5
The tall gentleman that made my sandwich today was very helpful. He was polite and took time to answer all my questions. Great conversation! Sometimes you just need people to he kind.. I recommend this location.
Atmosphere: 5
Food: 5
Service: 5
Just left and Steven needs a raise. He's the only one working. He's doing everything and maintaining sanitary conditions. Moving constantly baking, making online and in store orders. While stoping to wash his hands when needed. With 0 help.He needs a raise and some help.
Atmosphere: 5
Food: 5
Service: 5
Gerald is amazing here!! We came in right at opening time with a big order for a bridal party. He had a great attitude and was on point with everything. I wish every Subway had a Gerald. Thank you for helping us this morning! Hope to see you again down the road. He needs to be acknowledged within the company and a raise!
Atmosphere: 5
Food: 5
Service: 5
Recieved good food in a timely manner ?
Food: 5
Service: 5
Recommended dishes: Oatmeal Raisin Cookie
Restaurantji Recommends
Stopped in to pick up a sandwich so I didn't have to cook after getting groceries at HEB. Store was super clean, service was fast and I enjoyed talking to the employees while I was there! I will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
My love of sooubway is renewed each time I go lol. I loved getting to talk to the person who made my sandwich, reminded me of my dad. And sandwiches great and nostalgic as ever.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Italian
They were rushing us and did not want to add guacamole to my husband's sandwich after topping was added.
Service: 1
Recommended dishes: Spicy Italian
Really nice Guy, that waited in us. Very
Atmosphere: 5
Food: 5
Service: 5
Friendly staff. Also a joy to visit this
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fountain Beverage, Spicy Italian
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