I don’t understand why there is a drive thru when you order your food, pay, and are then told to drive around and park for them to bring the food to you. There were no other cars. Anyway, I asked for mayo packs and they gave them to me. When I went to use one it had clearly been chewed open by a rodent. My drink also tasty moldy. I’ll see the food did come out very hot and fresh, but still .. ew.
Atmosphere: 1
Food: 3
Service: 1
Niki Morris
Place is always dirty, always short staffed, food is edible but they ALWAYS screw our order up and it’s ONLY AT THIS LOCATION
Atmosphere: 1
Food: 2
Service: 1
John Watson
After standing around for 10 minutes I was finally acknowledged by an employee. Unfortunately I was told it would be a while longer and I left. Very disappointed with the poor customer service.
Atmosphere: 3
Food: 3
Service: 1
Shelby Holt
we were the only ones in line, waited 15 minutes, they, forgot half of my food, after they reassured me everything was there. got home and everything was smashed,cold, and soggy. called 5 times to ask about my order and nobody picked up. y’all do better for your employees or find better people to employ. waste of time and money
Atmosphere: 1
Food: 1
Service: 1
Tristan Chazarreta
Went through the drive thru and didn't receive 2 of the main items I ordered and then put my coffee in a regular cup also didn't have any cheese at 10:30am no cheese!!! I called to let them know and the lady who answered said they would do better next time...but there will be a NO next time.
Food: 1
Service: 1
Ronnie Seymour
Mid service. The people on the microphone sound like Charlie Brown parents
K. B.
Food is decent. Service is bare minimum depending on the time of day. Needs more staff.
Atmosphere: 2
Food: 3
Service: 1
fc barcelona all the way
I had never gave anyone a bad survey even when not treated right but one thing I cannot take is being lied to. I came in and ordered a burger and asked to substitute the French fries for chicken fries and I was told there were not available, I then asked for the cheese fries and was told not available. The customer right behind me order only chicken fries and walked out within a minute with his chicken fries.
Service: 1
Camden McClain
Food was fine but the experience left something to be desired.
They were out of Coke Zero, Root Beer, and Fanta orange. Whenever this location runs out of syrup for the soda they pull the nozzle off the dispenser. Without the nozzle it sprays what's left of the syrup and carbonated water absolutely everywhere, including your clothing and whatever you're holding. We didn't get our onion rings because this location ran out of Whoppers and onion rings by 7:00 p.m. on a Tuesday night. The dining area is fairly well kept but multiple ceiling lights must be malfunctioning as they are flashing very quickly.
I just really wish I didn't walk out covered in soda...
Atmosphere: 2
Food: 4
Service: 3
Precise (Ereidy)
Been waiting here for at least 30 minutes and have been completely ignored. The young employee only took care of a group of friends that were here but not me. No acknowledgement whatsoever. Worse customer service I’ve ever experienced. I had more than enough time to write this review.
Went in today, literally nobody was there. I waited over 20 minutes for my order. I usually go to the wilshire location but decided to stop by at this one since it used to be my go to back in the day. Never again. They weren’t under staffed they were just standing around.
Michelle Brown
Didn't get the order right then wouldn't fix it
Atmosphere: 4
Food: 3
Service: 3
Junior Silva
you can be the only person there and still takes soooo long to even get your order! they are soooo SLOW! DO NOT come here unless you don’t mind waiting forever.
Atmosphere: 2
Food: 3
Service: 1
Adrian Escalante
Went through drive through ordered 6 croissants, get home and every croissant is smashed flat like a quesadilla.
Atmosphere: 1
Food: 1
Service: 1
J Hayhurst
Caveat emptor!!! Buyer beware, check what you're being charged. If they post a sign staring "2 for..." or similar promotion, ordering 2 will not ring up that price. The district manager for this store evidently has staff only honor that price when asked. If you order by promo and don't ask for promo pricing you're likely paying full price.
I don’t understand why there is a drive thru when you order your food, pay, and are then told to drive around and park for them to bring the food to you. There were no other cars. Anyway, I asked for mayo packs and they gave them to me. When I went to use one it had clearly been chewed open by a rodent. My drink also tasty moldy. I’ll see the food did come out very hot and fresh, but still .. ew.
Atmosphere: 1
Food: 3
Service: 1
Place is always dirty, always short staffed, food is edible but they ALWAYS screw our order up and it’s ONLY AT THIS LOCATION
Atmosphere: 1
Food: 2
Service: 1
After standing around for 10 minutes I was finally acknowledged by an employee. Unfortunately I was told it would be a while longer and I left. Very disappointed with the poor customer service.
Atmosphere: 3
Food: 3
Service: 1
we were the only ones in line, waited 15 minutes, they, forgot half of my food, after they reassured me everything was there. got home and everything was smashed,cold, and soggy. called 5 times to ask about my order and nobody picked up. y’all do better for your employees or find better people to employ. waste of time and money
Atmosphere: 1
Food: 1
Service: 1
Went through the drive thru and didn't receive 2 of the main items I ordered and then put my coffee in a regular cup also didn't have any cheese at 10:30am no cheese!!! I called to let them know and the lady who answered said they would do better next time...but there will be a NO next time.
Food: 1
Service: 1
Mid service. The people on the microphone sound like Charlie Brown parents
Food is decent. Service is bare minimum depending on the time of day. Needs more staff.
Atmosphere: 2
Food: 3
Service: 1
I had never gave anyone a bad survey even when not treated right but one thing I cannot take is being lied to. I came in and ordered a burger and asked to substitute the French fries for chicken fries and I was told there were not available, I then asked for the cheese fries and was told not available. The customer right behind me order only chicken fries and walked out within a minute with his chicken fries.
Service: 1
Food was fine but the experience left something to be desired.
They were out of Coke Zero, Root Beer, and Fanta orange. Whenever this location runs out of syrup for the soda they pull the nozzle off the dispenser. Without the nozzle it sprays what's left of the syrup and carbonated water absolutely everywhere, including your clothing and whatever you're holding. We didn't get our onion rings because this location ran out of Whoppers and onion rings by 7:00 p.m. on a Tuesday night. The dining area is fairly well kept but multiple ceiling lights must be malfunctioning as they are flashing very quickly.
I just really wish I didn't walk out covered in soda...
Atmosphere: 2
Food: 4
Service: 3
Been waiting here for at least 30 minutes and have been completely ignored. The young employee only took care of a group of friends that were here but not me. No acknowledgement whatsoever. Worse customer service I’ve ever experienced. I had more than enough time to write this review.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Went in today, literally nobody was there. I waited over 20 minutes for my order. I usually go to the wilshire location but decided to stop by at this one since it used to be my go to back in the day. Never again. They weren’t under staffed they were just standing around.
Didn't get the order right then wouldn't fix it
Atmosphere: 4
Food: 3
Service: 3
you can be the only person there and still takes soooo long to even get your order! they are soooo SLOW! DO NOT come here unless you don’t mind waiting forever.
Atmosphere: 2
Food: 3
Service: 1
Went through drive through ordered 6 croissants, get home and every croissant is smashed flat like a quesadilla.
Atmosphere: 1
Food: 1
Service: 1
Caveat emptor!!! Buyer beware, check what you're being charged. If they post a sign staring "2 for..." or similar promotion, ordering 2 will not ring up that price. The district manager for this store evidently has staff only honor that price when asked. If you order by promo and don't ask for promo pricing you're likely paying full price.
Atmosphere: 3
Food: 2
Service: 1
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