We went for dinner tonight and ordered 1 2pc fish basket, 1 2pc CATFISH basket and a Chicken and fish basket. The new employee (you could tell because he needed help and that’s totally fine but he seamed new enough that he shouldn’t have been thrown to the dogs and untrained alone on the register but he was trying) repeated it back and said 2 fish baskets and I said one is cod and another me is catfish he said yes. Went in paid and go our receipt. I saw we in fact were charged only for 2 cod baskets and my husband’s. I told the lady that I assume was in charge because I didn’t see a manager anywhere and she said well it’s 2 dollars more. I then told her we repeated the order back and were told we were charged for the catfish even tho we weren’t. She basically said either get what you paid for or pay the difference. I said what ever we will take what we didn’t order. We finally then got our cups for our drinks and sat down. About half way through eating I saw a lovely long black hair in my food and was just done. This place has really gone down hill and the staff is a joke. We saw the DT timer up to 10 minutes and they weren’t even busy. Definitely won’t be going back any time soon. I will add when I asked for my receipt back she gave me a copy without a option to do a survey shocking enough (same rude lady that told me to pay the 2$ or basically take what I paid for)
Cecilia Brown
They took our order, we paid, then we waited over 30 minutes in a mostly empty place
Adding- It turned out they lost my ticket. After 15 minutes of no food I would ask them a few times where food was and they kept brushing me off saying it would be out soon. Finally at 30 minutes they realized they didn’t even have my ticket. No apology from them, just fumbling and rude attitude. Also, I left all this information at their contact us link the day this happened before they responded saying to do so and I have yet to hear back from them over a week later.
Atmosphere: 1
Service: 1
Robert Shipe
I was not happy with my food! This is why people say they don’t like fish! SAD! Not good and I’m a fish lover. I should have saved my $12 and went to “The Catch” best seafood… it’s in Burleson 🎣 … Just $4 more for a real fresh hot catch of seafood! Sorry Captain D’s …
Atmosphere: 5
Food: 1
Service: 5
T J
It was fine
Atmosphere: 4
Food: 4
Service: 4
J Turner
It's a fast food restaurant.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Seafood, Fish, Coleslaw
Steven McCullough (Steve)
Nice place to eat, food is good, service is adequate. The cashier was distracted, I had to pay for some drinks separately. The atmosphere was friendly, music was a bit too loud.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fish, Fries, Fried Shrimp
Cassie L
Went through the drive thru for my very first time. I ordered all sides. Was blow away once I got to the window and was told my total was $56. I cannot believe this company even has the audacity to charge this much for non flavored food. Not one grain of salt or pepper was on any of the food I ordered. The corn on the cob was very hard as well. I ordered corn on the cob, Mac and cheese, green beans and Hush puppies, you can clearly see the food doesn’t have a speck of seasoning!
Atmosphere: 1
Food: 1
Service: 1
Kassey Purscell
The food was not cooked all the way.
Gary Brunson
The seafood is always good never really or greasy are the chicken is variable
Martha Rodarte
Got the order wrong, forgot the sauces. I had to go back inside twice once for the sauce then realized they hadn't put my other side in the bag.
I use to like this captain D’S but on 10/30/2024 when I stopped to get a $5.99 fish special #1 it took forever for me to receive my order #2 the nasty cashier gave me a real catfish dinner #3 the fish was hard and had a stale old taste to it which made me have a really bad stomach ache. I don’t know what she did but people be careful when going through the drive through!
Atmosphere: 1
Christopher Hodges
Read the New England I was pleasantly surprised at how good the food was and the customer service.
We went for dinner tonight and ordered 1 2pc fish basket, 1 2pc CATFISH basket and a Chicken and fish basket. The new employee (you could tell because he needed help and that’s totally fine but he seamed new enough that he shouldn’t have been thrown to the dogs and untrained alone on the register but he was trying) repeated it back and said 2 fish baskets and I said one is cod and another me is catfish he said yes. Went in paid and go our receipt. I saw we in fact were charged only for 2 cod baskets and my husband’s. I told the lady that I assume was in charge because I didn’t see a manager anywhere and she said well it’s 2 dollars more. I then told her we repeated the order back and were told we were charged for the catfish even tho we weren’t. She basically said either get what you paid for or pay the difference. I said what ever we will take what we didn’t order. We finally then got our cups for our drinks and sat down. About half way through eating I saw a lovely long black hair in my food and was just done. This place has really gone down hill and the staff is a joke. We saw the DT timer up to 10 minutes and they weren’t even busy. Definitely won’t be going back any time soon. I will add when I asked for my receipt back she gave me a copy without a option to do a survey shocking enough (same rude lady that told me to pay the 2$ or basically take what I paid for)
They took our order, we paid, then we waited over 30 minutes in a mostly empty place
Adding- It turned out they lost my ticket. After 15 minutes of no food I would ask them a few times where food was and they kept brushing me off saying it would be out soon. Finally at 30 minutes they realized they didn’t even have my ticket. No apology from them, just fumbling and rude attitude. Also, I left all this information at their contact us link the day this happened before they responded saying to do so and I have yet to hear back from them over a week later.
Atmosphere: 1
Service: 1
I was not happy with my food! This is why people say they don’t like fish! SAD! Not good and I’m a fish lover. I should have saved my $12 and went to “The Catch” best seafood… it’s in Burleson 🎣 … Just $4 more for a real fresh hot catch of seafood! Sorry Captain D’s …
Atmosphere: 5
Food: 1
Service: 5
It was fine
Atmosphere: 4
Food: 4
Service: 4
It's a fast food restaurant.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Seafood, Fish, Coleslaw
Nice place to eat, food is good, service is adequate. The cashier was distracted, I had to pay for some drinks separately. The atmosphere was friendly, music was a bit too loud.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fish, Fries, Fried Shrimp
Went through the drive thru for my very first time. I ordered all sides. Was blow away once I got to the window and was told my total was $56. I cannot believe this company even has the audacity to charge this much for non flavored food. Not one grain of salt or pepper was on any of the food I ordered. The corn on the cob was very hard as well.
I ordered corn on the cob, Mac and cheese, green beans and Hush puppies, you can clearly see the food doesn’t have a speck of seasoning!
Atmosphere: 1
Food: 1
Service: 1
The food was not cooked all the way.
The seafood is always good never really or greasy are the chicken is variable
Got the order wrong, forgot the sauces. I had to go back inside twice once for the sauce then realized they hadn't put my other side in the bag.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
I use to like this captain D’S but on 10/30/2024 when I stopped to get a $5.99 fish special #1 it took forever for me to receive my order #2 the nasty cashier gave me a real catfish dinner #3 the fish was hard and had a stale old taste to it which made me have a really bad stomach ache. I don’t know what she did but people be careful when going through the drive through!
Atmosphere: 1
Read the New England I was pleasantly surprised at how good the food was and the customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood
We didn't dine in, but OH Em Gee it was so good!!
Food: 5
Service: 5
Recommended dishes: Seafood, Fish, Fries, Coleslaw
They have great fish dinner's. On Wednesdays and Sundays, they have senior day specials.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish, Coleslaw, Fried Okra, Fried Shrimp, French Fries
Clean restaurant. Delicious food. Cooked properly. Impressed with selection, even lobster dishes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood, Fish
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