Just like every other Chick-fil-A I’ve been to…AMAZING!
Atmosphere: 5
Food: 5
Service: 5
Nita Flower
Live me some Chick fil A
Atmosphere: 5
Food: 5
Service: 5
Bkids
good food and nice employees
Atmosphere: 4
Food: 5
Service: 5
Tim Dye, Sr.
Ordered in the app and my food was ready a couple of minutes after I went in. The food was hot and fresh and made to order.
Atmosphere: 5
Food: 5
Service: 5
S. S
They weren't busy, but my food was all thrown together and not filled all the way.
Atmosphere: 3
Food: 3
Service: 2
LovingMe1st
They should be ashamed of themselves giving out half filled cups of mac and cheese. If you don't have enough to give a full cup just say so. Almost 5 bucks for this little bit of food.
Atmosphere: 5
Food: 1
Service: 5
Kay Penney
🙂The bingo game was so much fun. And while there I enjoyed the chicken nuggests, waffle fries, and the peach frosted lemonade for supper. Amazing employees who helped created an amazing experience.
Mike Perry
I was just at this location with my family and the food was good as always, but I was astonished by how rude the staff was! It was over an hour and a half before they closed and they were putting up chairs and making me feel very unwelcome as a guest. Several booths and tables had chairs already put up seemingly well before we arrived and we ended up having to sit at a dirty booth!
Atmosphere: 1
Food: 4
Service: 2
Carson Odonnell
I had to wait 20 minutes for two #1 meals and didn’t even get the right order #kms #dontgohere
Atmosphere: 1
Food: 1
Service: 1
Retha Teague
If I have an online pick up order or I'm picking up for Door Dash, I get super frustrated. I go to the pick up area and No One acknowledges you. Atleast 10 or more employees look at me but walk right past and never ask, if I need help or have I been helped. First of all, that is rude and horrible customer service. If my grandkids didn't like the food here, I wouldn't give Chic fil a my business. If Chic fil a was not a popular Door Dash spot, I would refuse the order just because of the horrible customer service. If I come in to the front counter and order my food, I get greeted and helped immediately.
Only do the drive thru right now. Their heat has been out all week, and there apparently is a problem getting it fixed. The temp heaters that showed up yesterday don't work!!!!
Atmosphere: 1
Food: 5
Service: 5
Haley Moore
I ordered ahead on the app and was given the wrong salad. This is the second time this has happened to me. I’ve called the customer service number for a refund which they say is up to the discretion of the owner. The other alternative is for me to drive 15 minutes back, to wait 5 is minutes for them to fix the order and then drive 15 minutes back to my home to eat it. It’s not worth the cost or the time, but it is very frustrating!
Atmosphere: 3
Food: 2
Service: 3
Lyndsay DeMott
Usually something in my order is wrong
Megan Trimmer
I would honestly give 0 stars at this point if I could. Tonight was my last time at a Burleson CFA, and I have always been a huge fan of CFA. However, they are no longer capable of getting order correct. My daughter is unable to eat the fried nuggets so I always order her the grilled kids meal. Tonight marks the FIFTH time that they gave me fried instead of grilled. After the first TWO times, I started checking before leaving. I have caught them giving me fried on multiple occasions and have to have them remake the meal. Tonight when I checked I saw the fruit cup and thought it was the grilled nuggets. Jokes on me when I get home and find out that I have to now cook my daughter dinner while everyone else gets to eat what they ordered. Ever since the second incident, I have tried calling and speaking with a manager. They no longer even have this option. You are directed to a call center. How freaking ridiculous. Why even offer grilled nuggets if you won’t give them to the customer? I am so done and mad at myself for continuing to give this place chances. Steer clear of the Burleson locations if you want a correct order and decent customer service.
Atmosphere: 1
Food: 1
Service: 1
David Lee
Inept staff confuses the words "no" and "extra." There were like ten pickles on my sandwich.
Just like every other Chick-fil-A I’ve been to…AMAZING!
Atmosphere: 5
Food: 5
Service: 5
Live me some Chick fil A
Atmosphere: 5
Food: 5
Service: 5
good food and nice employees
Atmosphere: 4
Food: 5
Service: 5
Ordered in the app and my food was ready a couple of minutes after I went in. The food was hot and fresh and made to order.
Atmosphere: 5
Food: 5
Service: 5
They weren't busy, but my food was all thrown together and not filled all the way.
Atmosphere: 3
Food: 3
Service: 2
They should be ashamed of themselves giving out half filled cups of mac and cheese. If you don't have enough to give a full cup just say so. Almost 5 bucks for this little bit of food.
Atmosphere: 5
Food: 1
Service: 5
🙂The bingo game was so much fun. And while there I enjoyed the chicken nuggests, waffle fries, and the peach frosted lemonade for supper. Amazing employees who helped created an amazing experience.
I was just at this location with my family and the food was good as always, but I was astonished by how rude the staff was! It was over an hour and a half before they closed and they were putting up chairs and making me feel very unwelcome as a guest. Several booths and tables had chairs already put up seemingly well before we arrived and we ended up having to sit at a dirty booth!
Atmosphere: 1
Food: 4
Service: 2
I had to wait 20 minutes for two #1 meals and didn’t even get the right order #kms #dontgohere
Atmosphere: 1
Food: 1
Service: 1
If I have an online pick up order or I'm picking up for Door Dash, I get super frustrated. I go to the pick up area and No One acknowledges you. Atleast 10 or more employees look at me but walk right past and never ask, if I need help or have I been helped. First of all, that is rude and horrible customer service. If my grandkids didn't like the food here, I wouldn't give Chic fil a my business. If Chic fil a was not a popular Door Dash spot, I would refuse the order just because of the horrible customer service. If I come in to the front counter and order my food, I get greeted and helped immediately.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Only do the drive thru right now. Their heat has been out all week, and there apparently is a problem getting it fixed. The temp heaters that showed up yesterday don't work!!!!
Atmosphere: 1
Food: 5
Service: 5
I ordered ahead on the app and was given the wrong salad. This is the second time this has happened to me. I’ve called the customer service number for a refund which they say is up to the discretion of the owner. The other alternative is for me to drive 15 minutes back, to wait 5 is minutes for them to fix the order and then drive 15 minutes back to my home to eat it. It’s not worth the cost or the time, but it is very frustrating!
Atmosphere: 3
Food: 2
Service: 3
Usually something in my order is wrong
I would honestly give 0 stars at this point if I could. Tonight was my last time at a Burleson CFA, and I have always been a huge fan of CFA. However, they are no longer capable of getting order correct. My daughter is unable to eat the fried nuggets so I always order her the grilled kids meal. Tonight marks the FIFTH time that they gave me fried instead of grilled. After the first TWO times, I started checking before leaving. I have caught them giving me fried on multiple occasions and have to have them remake the meal. Tonight when I checked I saw the fruit cup and thought it was the grilled nuggets. Jokes on me when I get home and find out that I have to now cook my daughter dinner while everyone else gets to eat what they ordered. Ever since the second incident, I have tried calling and speaking with a manager. They no longer even have this option. You are directed to a call center. How freaking ridiculous. Why even offer grilled nuggets if you won’t give them to the customer? I am so done and mad at myself for continuing to give this place chances. Steer clear of the Burleson locations if you want a correct order and decent customer service.
Atmosphere: 1
Food: 1
Service: 1
Inept staff confuses the words "no" and "extra." There were like ten pickles on my sandwich.
Atmosphere: 1
Food: 1
Service: 1
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