How hard is it to make a pizza the way the customer requested it? Asked for light cheese, and light sauce, and what did I get? A scorched pizza. This location needs to hire people who care about the quality of the food they are serving to customers. I would not be proud of pizza that is charred and hard as cardboard. That's ridiculous. Surely, you would not want your food done this way if you were to order from a food place, so why would you serve trash pizza to someone else? Refunded, and will not order from this location again. 🔥🍕🍕🔥❌️👎🏾👎🏾
Atmosphere: 1
Food: 1
Service: 1
Alexandra Nunez-Bates
I typically do not leave negative reviews, however, I felt it was important to share my experience. I arrived at this location after mistakenly placing an order at a different branch. When I asked for assistance in helping me with the issue, the cashier declined to help and spoke to me in a very combative and unprofessional manner. I requested to speak with the manager, but unfortunately, they also declined to allow me to speak with them. A little empathy and understanding in situations like this can go a long way in creating a positive customer experience.
Atmosphere: 1
Food: 1
Service: 1
Martin Mendez
I was just asking a question about a pizza and I know who exactly the little white girl w blonde hair was, immediately hung up on me when I asked a question for a pizza and hung up after I said “uhhh” why work somewhere if u can’t be professional with the customers
Service: 1
Minola Butler
Unfortunately, I had to come update my review. Placed an order online on $2 personal pan pizza day and went to pick it up only to wait over an hour and the employee state they are out of personal pan pizzas. There was a line of customers and constantly asking for the manager to come up and not once did the manager come up. I was told I had 5 more minutes on my pizza and that ended up being 40 minutes and then hear they are out of the Pizzas is unacceptable. I understand workers are under pressure, but to also be rude to some of the customers and walk off and not come back up to desk is unacceptable. I frequently order from this location and have pleasant experiences, but after today I'm not sure I will be back. After, finally getting a refund, I wasn't offered anything for my time waiting. Definitely need to do better on $2 personal pan day and very disappointed with my experience today.
Atmosphere: 1
Food: 1
Service: 1
Rhodes Jeromar
Manger was extremely rude, told me it would be a 30 min wait for my order. I waited 30 min and was told it would be an additional 30 min. wait. The manger was very disrespectful. I called corporate and filed a complaint
Atmosphere: 1
Food: 1
Service: 1
Miranda Watts
Ordered the works pizza for dinner, got a cheese pizza delivered, called to dispute and a young unhelpful 'manager' answered saying that's what I ordered. When clearly that's two different types of pizzas and would never order just a cheese pizza. Now ordering pizza from somewhere else. Will not be ordering here again in future.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Supreme Pizza
Holly Hart (Holls)
I always love ordering from here! Even when there’s a rare mistake, they’re quick to make it right and always super helpful and polite. The prices might be a bit higher than other spots, but the quality and service make it worth every penny!
The blonde girl at the cash register was extremely nice and helpful. The pizzas 🍕 i ordered were delicious. The whole family,including my picky kiddos, devoured the pizza. Thank you Burleson Hut!
Atmosphere: 5
Food: 5
Service: 5
Jose Palacios
The food is delicious but the staff is too rude, the girl left me talking and attended to another person who arrived after me then she gave me my food which by the way they had not prepared yet and in the application it appeared as "ready" and to make matters worse she twisted my eyes. That's why we've stopped going to some food places. They should pay more attention to the staff
Atmosphere: 1
Food: 5
Service: 1
Marshall Ghilespi
Better hope they get your order correct. You’re not getting your money back.
The lady that answer was so rude if she doesn’t like working why worked or just don’t let her answer the phone I hate that type of people she didn’t put her name knowing dam well what she did
Atmosphere: 1
Food: 5
Service: 1
Alanna Stewart
When I pulled up to the window, the girl just looked at me. She did not say one word… I told her my name and she said “what?” I said it again…. She then shut the window and when she got back she handed me everything at one time and said “your welcome”
I asked for LIGHT sauce and well I was not given light sauce… also that is how the sauce was when I got home… there is NO ROOM for the sauce to turn over in the box…. Something needs to happen… I haven’t ordered from Pizza Hut in a long time… now I am wondering how does that one even stay open?!??
The blonde will totally ignore you. She didn’t greet when we came thru the drive thru for pickup and then she only opened the window and I told her we are here for pickup. She close the window and never came back. Cars were lining up. She got on her phone. Someone else had to finally come to the window to give us our food. Our app said the food was ready.
Atmosphere: 1
Food: 3
Service: 1
Stacy Martin
Do NOT order, I repeat, do NOT order the garlic cheese bread that they show online! My husband does not like bread sticks, but loves garlic cheese bread. We made the mistake of ordering the bread at $8.99 and received a half order of bread sticks (which are on the $7.00 menu when uou buy 2 or more- which we did). I said something to the guy working and was informed the sticks were the same thing. I told him no they weren't. He proceeded to argue with me and tell me yes they were - they are the same thing. If they are the same thing why is the "bread" more expensive?
Atmosphere: 1
Food: 2
Service: 1
tim trampel
I ordered a large pan meat lovers, I ended up getting new York crust. Very disappointed.
How hard is it to make a pizza the way the customer requested it? Asked for light cheese, and light sauce, and what did I get? A scorched pizza. This location needs to hire people who care about the quality of the food they are serving to customers. I would not be proud of pizza that is charred and hard as cardboard. That's ridiculous. Surely, you would not want your food done this way if you were to order from a food place, so why would you serve trash pizza to someone else? Refunded, and will not order from this location again. 🔥🍕🍕🔥❌️👎🏾👎🏾
Atmosphere: 1
Food: 1
Service: 1
I typically do not leave negative reviews, however, I felt it was important to share my experience. I arrived at this location after mistakenly placing an order at a different branch. When I asked for assistance in helping me with the issue, the cashier declined to help and spoke to me in a very combative and unprofessional manner. I requested to speak with the manager, but unfortunately, they also declined to allow me to speak with them. A little empathy and understanding in situations like this can go a long way in creating a positive customer experience.
Atmosphere: 1
Food: 1
Service: 1
I was just asking a question about a pizza and I know who exactly the little white girl w blonde hair was, immediately hung up on me when I asked a question for a pizza and hung up after I said “uhhh” why work somewhere if u can’t be professional with the customers
Service: 1
Unfortunately, I had to come update my review. Placed an order online on $2 personal pan pizza day and went to pick it up only to wait over an hour and the employee state they are out of personal pan pizzas. There was a line of customers and constantly asking for the manager to come up and not once did the manager come up. I was told I had 5 more minutes on my pizza and that ended up being 40 minutes and then hear they are out of the Pizzas is unacceptable. I understand workers are under pressure, but to also be rude to some of the customers and walk off and not come back up to desk is unacceptable. I frequently order from this location and have pleasant experiences, but after today I'm not sure I will be back. After, finally getting a refund, I wasn't offered anything for my time waiting. Definitely need to do better on $2 personal pan day and very disappointed with my experience today.
Atmosphere: 1
Food: 1
Service: 1
Manger was extremely rude, told me it would be a 30 min wait for my order. I waited 30 min and was told it would be an additional 30 min. wait. The manger was very disrespectful. I called corporate and filed a complaint
Atmosphere: 1
Food: 1
Service: 1
Ordered the works pizza for dinner, got a cheese pizza delivered, called to dispute and a young unhelpful 'manager' answered saying that's what I ordered. When clearly that's two different types of pizzas and would never order just a cheese pizza. Now ordering pizza from somewhere else. Will not be ordering here again in future.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Supreme Pizza
I always love ordering from here! Even when there’s a rare mistake, they’re quick to make it right and always super helpful and polite. The prices might be a bit higher than other spots, but the quality and service make it worth every penny!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Boneless Wings
The blonde girl at the cash register was extremely nice and helpful. The pizzas 🍕 i ordered were delicious. The whole family,including my picky kiddos, devoured the pizza. Thank you Burleson Hut!
Atmosphere: 5
Food: 5
Service: 5
The food is delicious but the staff is too rude, the girl left me talking and attended to another person who arrived after me then she gave me my food which by the way they had not prepared yet and in the application it appeared as "ready" and to make matters worse she twisted my eyes. That's why we've stopped going to some food places. They should pay more attention to the staff
Atmosphere: 1
Food: 5
Service: 1
Better hope they get your order correct. You’re not getting your money back.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
The lady that answer was so rude if she doesn’t like working why worked or just don’t let her answer the phone I hate that type of people she didn’t put her name knowing dam well what she did
Atmosphere: 1
Food: 5
Service: 1
When I pulled up to the window, the girl just looked at me. She did not say one word… I told her my name and she said “what?” I said it again….
She then shut the window and when she got back she handed me everything at one time and said “your welcome”
I asked for LIGHT sauce and well I was not given light sauce… also that is how the sauce was when I got home… there is NO ROOM for the sauce to turn over in the box…. Something needs to happen… I haven’t ordered from Pizza Hut in a long time… now I am wondering how does that one even stay open?!??
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza, Cheese Pizza, Boneless Wings, Breadsticks
The blonde will totally ignore you. She didn’t greet when we came thru the drive thru for pickup and then she only opened the window and I told her we are here for pickup. She close the window and never came back. Cars were lining up. She got on her phone. Someone else had to finally come to the window to give us our food. Our app said the food was ready.
Atmosphere: 1
Food: 3
Service: 1
Do NOT order, I repeat, do NOT order the garlic cheese bread that they show online! My husband does not like bread sticks, but loves garlic cheese bread. We made the mistake of ordering the bread at $8.99 and received a half order of bread sticks (which are on the $7.00 menu when uou buy 2 or more- which we did). I said something to the guy working and was informed the sticks were the same thing. I told him no they weren't. He proceeded to argue with me and tell me yes they were - they are the same thing. If they are the same thing why is the "bread" more expensive?
Atmosphere: 1
Food: 2
Service: 1
I ordered a large pan meat lovers, I ended up getting new York crust. Very disappointed.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Breadsticks
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