I placed an online order at Subway on 8/14 around 3 PM. When I opened my sandwich, I noticed there were no veggies inside, even though I had added them during the online ordering process. I checked the receipt, and unfortunately, the veggies weren’t listed.
I approached the staff to explain the issue and asked if I could get the veggies added, even offering to pay extra. One of the older employees responded by saying she “can’t guess” what I wanted on the sandwich, which came off as unnecessarily rude and dismissive. I wasn’t asking for a remake, just a side of the missing veggies, but the attitude I was met with was unprofessional.
What bothered me more was that another older employee was nearby listening to the exchange and didn’t step in to help or de-escalate the situation. Although the sandwich was eventually remade, the interaction left a bad impression. I won’t be returning, not just because of the mistake, but because of the way it was handled.
Atmosphere: 2
Food: 4
Service: 1
lemonpinch
Stupid employees to busy making online orders to even take my order while I'm standing there. Just stupid
Atmosphere: 1
Food: 1
Service: 1
Rocky Farrar
Very disappointed in Subway nobody ever has the happy Gilmore cups third time trying to get them may have to switch to another sandwich shop due to their false advertised
L W
The bread was so over cooked that the outer part broke apart and had a similar texture to croutons. When I asked for extra pickles there were only 4. There was hardly any lettuce or spinach…ugh, just awful. I scrapped the veggies out for myself and fed the bread to the birds. The male employee at the front wasn’t professional either. Sad day.
Atmosphere: 1
Food: 1
Service: 1
Jonathan
Older lady needs to learn how to greet customers. Visited evening of 8/3/25
Service: 1
Daryl Sarbaugh
My online order was completely wrong per my special instructions. When I came to the store, Serenity was completely unwilling to help. I had to bring the uneaten sandwiches from 4 days ago back. Really!?
Atmosphere: 1
Food: 1
Service: 1
Aron B (ARON)
It's just basic Subway just like all other subways
Atmosphere: 3
Food: 3
Service: 3
Thea Sikora
Yummy sandwiches.
Atmosphere: 5
Food: 5
Service: 5
Jeff Wilson
I've rarely had a bad experience at Subway but today is the day! I placed an online order, the app said it would be delivered by 631pm. Ok, then I get a text saying ETA 638pm. No big deal. Finally got my food at 645. Not cool, as I have two hungry 10 year olds that have been waiting and no explanation of why it arrived so late. The receipt says the pickup time was 616pm. The store is 1.7 miles away...
I picked up the bag and it wasn't sealed and was missing a few of my kids' items- the yogurts and the kids milks. I called the store and the "night manager" told me they were out of those items. Why couldn't they call me to offer another item as a substitute, like a bag of chips and a drink for both kids?
I asked about a refund for those items and was told I have to come in between 9 and 4 to talk to the manager. For me, having a regular 9 - 5 job means leaving work early to chase down this refund. All of this for an order I placed on their app.
And of course there was nothing she could do as she was the night manager, not the regular manager.
Avoid this place if you can.
Update 4/4/25: the manager called me to inquire about my review here (I agreed to remove part of it).
She stated that the driver was to blame as he didn't pick up the other bag. So they did have the items? 🤔🤔 She stated that she refunded me the cost of the missing items. Time will tell if I ever receive one. As of 4/8, nothing yet. I will make a final edit on the review if it comes through.
Still avoid this place.
Atmosphere: 1
Food: 1
Service: 1
Jasmine Johns
took an extremely long time, the ingredients tasted like they were left out way too long and some of my order was wrong
I placed an online order, the app said it was ready, I go in they have not even started my order.Then I watched the worker drop a receipt right into the pickles she just picks it up snd goes on making sandwiches instead of throwing away and replacing the food she had just contaminated.I finally get my food about 10 minutes after the app said it was ready.They were not busy so I don't know what the problem was. Then I get home and a sandwichvwherevI had requested less lettuce and less mayo had enough lettuce for an all you csn eat salad bar and about a whole jar of mayo.They used to be good but this place has gone down bad.I doubt I go back due to the health code violation I witnessed.
Atmosphere: 1
Food: 1
Service: 1
KunoichiQueenK
I had an online order, mid afternoon mind you so not busy at all , and it said ready so I went in, they hadn't even started. Another lady also had an online order, ahead of me, hers wasn't started either. She ordered cookies and "they were out" and acted like she was horrible for wanting her money back. I also saw them drop a receipt in the pickles and they just took it out and went on instead of changing it out which I'm almost positive is against protocol
Atmosphere: 3
Food: 3
Service: 1
Destiney Lopez
I was greeted walking into the store it was very clean I live 15 minutes away I get home and my sandwich was never toasted and I politely asked for pepper jack I got American I called the store twice and no answer I hope next time my order is correct 😭
Atmosphere: 5
Food: 1
Service: 1
Taryn Murphy
Rude employees.
Atmosphere: 1
Food: 2
Service: 1
Dawn Manry
It's been a while since I've had a really good sandwich from here. They barely put the right amount of anything on your sandwich. Got a meatball sub and 2 different times it barely had any sauce on it 6 onion pieces and 5 olives on it and it was pretty much dry. 2 separate visits. Half the time they are out of ingredients. One time I ordered a meatball sub and they were out of meatballs!! I will give them one more try.
I placed an online order at Subway on 8/14 around 3 PM. When I opened my sandwich, I noticed there were no veggies inside, even though I had added them during the online ordering process. I checked the receipt, and unfortunately, the veggies weren’t listed.
I approached the staff to explain the issue and asked if I could get the veggies added, even offering to pay extra. One of the older employees responded by saying she “can’t guess” what I wanted on the sandwich, which came off as unnecessarily rude and dismissive. I wasn’t asking for a remake, just a side of the missing veggies, but the attitude I was met with was unprofessional.
What bothered me more was that another older employee was nearby listening to the exchange and didn’t step in to help or de-escalate the situation. Although the sandwich was eventually remade, the interaction left a bad impression. I won’t be returning, not just because of the mistake, but because of the way it was handled.
Atmosphere: 2
Food: 4
Service: 1
Stupid employees to busy making online orders to even take my order while I'm standing there. Just stupid
Atmosphere: 1
Food: 1
Service: 1
Very disappointed in Subway nobody ever has the happy Gilmore cups third time trying to get them may have to switch to another sandwich shop due to their false advertised
The bread was so over cooked that the outer part broke apart and had a similar texture to croutons. When I asked for extra pickles there were only 4. There was hardly any lettuce or spinach…ugh, just awful. I scrapped the veggies out for myself and fed the bread to the birds. The male employee at the front wasn’t professional either. Sad day.
Atmosphere: 1
Food: 1
Service: 1
Older lady needs to learn how to greet customers. Visited evening of 8/3/25
Service: 1
My online order was completely wrong per my special instructions. When I came to the store, Serenity was completely unwilling to help. I had to bring the uneaten sandwiches from 4 days ago back. Really!?
Atmosphere: 1
Food: 1
Service: 1
It's just basic Subway just like all other subways
Atmosphere: 3
Food: 3
Service: 3
Yummy sandwiches.
Atmosphere: 5
Food: 5
Service: 5
I've rarely had a bad experience at Subway but today is the day! I placed an online order, the app said it would be delivered by 631pm. Ok, then I get a text saying ETA 638pm. No big deal. Finally got my food at 645. Not cool, as I have two hungry 10 year olds that have been waiting and no explanation of why it arrived so late. The receipt says the pickup time was 616pm. The store is 1.7 miles away...
I picked up the bag and it wasn't sealed and was missing a few of my kids' items- the yogurts and the kids milks. I called the store and the "night manager" told me they were out of those items. Why couldn't they call me to offer another item as a substitute, like a bag of chips and a drink for both kids?
I asked about a refund for those items and was told I have to come in between 9 and 4 to talk to the manager. For me, having a regular 9 - 5 job means leaving work early to chase down this refund. All of this for an order I placed on their app.
And of course there was nothing she could do as she was the night manager, not the regular manager.
Avoid this place if you can.
Update 4/4/25: the manager called me to inquire about my review here (I agreed to remove part of it).
She stated that the driver was to blame as he didn't pick up the other bag. So they did have the items? 🤔🤔 She stated that she refunded me the cost of the missing items. Time will tell if I ever receive one. As of 4/8, nothing yet. I will make a final edit on the review if it comes through.
Still avoid this place.
Atmosphere: 1
Food: 1
Service: 1
took an extremely long time, the ingredients tasted like they were left out way too long and some of my order was wrong
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I placed an online order, the app said it was ready, I go in they have not even started my order.Then I watched the worker drop a receipt right into the pickles she just picks it up snd goes on making sandwiches instead of throwing away and replacing the food she had just contaminated.I finally get my food about 10 minutes after the app said it was ready.They were not busy so I don't know what the problem was. Then I get home and a sandwichvwherevI had requested less lettuce and less mayo had enough lettuce for an all you csn eat salad bar and about a whole jar of mayo.They used to be good but this place has gone down bad.I doubt I go back due to the health code violation I witnessed.
Atmosphere: 1
Food: 1
Service: 1
I had an online order, mid afternoon mind you so not busy at all , and it said ready so I went in, they hadn't even started. Another lady also had an online order, ahead of me, hers wasn't started either. She ordered cookies and "they were out" and acted like she was horrible for wanting her money back. I also saw them drop a receipt in the pickles and they just took it out and went on instead of changing it out which I'm almost positive is against protocol
Atmosphere: 3
Food: 3
Service: 1
I was greeted walking into the store it was very clean I live 15 minutes away I get home and my sandwich was never toasted and I politely asked for pepper jack I got American I called the store twice and no answer I hope next time my order is correct 😭
Atmosphere: 5
Food: 1
Service: 1
Rude employees.
Atmosphere: 1
Food: 2
Service: 1
It's been a while since I've had a really good sandwich from here. They barely put the right amount of anything on your sandwich. Got a meatball sub and 2 different times it barely had any sauce on it 6 onion pieces and 5 olives on it and it was pretty much dry. 2 separate visits. Half the time they are out of ingredients. One time I ordered a meatball sub and they were out of meatballs!! I will give them one more try.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Chocolate Chip Cookie
Loading...