Tropical Smoothie Cafe

Not many people here on a Sunday evening.
We wanted to try something different for us and somewhat healthy.
I got the Chipotle Chicken Club Flatbread and my wife got the Sata Fe Chicken 'Dilla.
The service was friendly and the food was brought out to us hot and fresh.
The music seemed a little loud.

Atmosphere: 5

Food: 5

Service: 5

Great customer service and always consistent. And love the convenience of ordering on the app.

Atmosphere: 5

Food: 5

Service: 5

Andy was phenomenal! Great food and service!

Atmosphere: 5

Food: 5

Service: 5

Ordered online pick up and gave the staff 15 minutes as the website asked to prepare the meal. I went through the drive thru and was instructed to park in front as it wasn't ready. I could see the smoothie on my order was ready as I could see it with my name by the register but wasn't given it. Waited another 20 minutes before I went in the store to find the food was already completed but staff couldn't be bothered to get it to me. I wouldn't go to this place for lunch as the staff seems to be unable to complete anything in under a half hour. The employ at the drive thru had an attitude and another had his pants half way down his backside. This was the second chance I was giving this place and it doesn't seem like there will be another.

Atmosphere: 1

Food: 4

Service: 1

Love the smoothies and chia berry bowl but girls there rude very rude ! Only the guy is nice

Atmosphere: 3

Food: 5

Service: 1

Whoever works the drive thru on the headset needs another job, she’s so rude and all she says is “anything else” “anything else” and huffs and puffs when people pull into the drive thru, from a business person fire her

9/3/25 6:14pm receipt said server was Kayden
AMAZING!!!!! service, I walked in and got to the counter and immediately had my order taken and before I could sit down it was back out to me. The Buffalo Chicken wrap I ordered came out perfectly and was amazing. The customer service Kayden displayed was superb, he very politely took my order and made sure I was served in due time, overall splendid experience and I think Kayden is an amazing employee here.

Atmosphere: 5

Food: 5

Service: 5

do not work for them! you might lose your job over a total iie and be treated unfairly by your coworkers

Tropical Smoothie Cafe in Decatur, Alabama. We placed an order through the app on August 10th they did not have ingredients to make half the order. When we arrived to pick up the order, they explained they have not started the order because they were missing items. My husband told them to cancel the order. They gave us a receipt showing they voided everything off the order. The next day, the money came out of our bank account. I have been in the store SEVERAL times to get them to fix this issue with no resolution in sight. If you go, DO NOT USE THE APP TO ORDER.

Gross food and isn’t that clean. Poor staff is overworked and underpaid

THIS Tropical Smoothie location is the BEST! I eat at multiple locations around the metroplex when I’m working, but the staff here are top notch. They’re always so kind and helpful. They’re great at multi- tasking and getting orders out fast in the drive-thru, walk-up or door dash. I like to add chicken to my breakfast wrap and they’re always accommodating. They are a hard working crew! And Jirah has the sweetest smile:) I love the food, but come back to support the great employees!🤩

Atmosphere: 5

Food: 5

Service: 5

7/30 7:12pm receipt says server is Kayden.
I’ve never been treated so ugly right off the jump. I walked in and went to place my order. A guy comes up to take my order. Immediately it’s clear he’s in a very, and I do mean VERY BAD MOOD. He has a horrible attitude while taking my order. I say the first item and then he goes “ugh, what else?” I start to feel rushed and uneasy. I start feeling like I did something to this guy. Why is he so irritated with me? A lady comes from the back, he (while ‘helping’ me) asks her when she’ll be back-she says she’s back. I ask him “you okay? Am I irritating you?” He says “yeah I’m okay, it’s not you, it’s not you, its just working here…”. Regardless of whatever was eating him up, it was very rude and unprofessional of him to treat me this way. He never apologized for the way he treated me by the way. I already don’t like this location because they never make the buffalo chicken wrap right (but it’s the closest location to me), it is always made so messy, hardly any lettuce and they can never make a clean cut in the middle. I hope changes come soon to the staff to professional and kind individuals that actually want to be there.

Atmosphere: 1

Food: 2

Service: 1

Everything is new, food is great sometimes. No complaints.

Atmosphere: 5

Food: 5

Service: 5

I ordered a delivery order and not only did they forget one of my smoothies, but they put the order on the porch in the heat and didn’t knock or ring the bell to notify me that the order arrived. Then when I called the store, the person I spoke with would only give me a store credit in which I had to come in to use. I tried to explain that I was working and could not come in and that the smoothie was my daughter’s breakfast and he hung up on me!! I’m very upset as we frequent this location often.

⭐️ ⭐️ ⭐️ ⭐️ ⭐️ HIGHLY RECOMMEND