Tropical Smoothie Cafe

I ordered a delivery order and not only did they forget one of my smoothies, but they put the order on the porch in the heat and didn’t knock or ring the bell to notify me that the order arrived. Then when I called the store, the person I spoke with would only give me a store credit in which I had to come in to use. I tried to explain that I was working and could not come in and that the smoothie was my daughter’s breakfast and he hung up on me!! I’m very upset as we frequent this location often.

⭐️ ⭐️ ⭐️ ⭐️ ⭐️ HIGHLY RECOMMEND

It's great to be able to virtually order then drive through the drive-thru window for pickup. Love their healthy food & smoithies!

Short version first and detailed for those who want exact experience.

Order: Bahama Mama, Peanut butter cup (both smoothies) Chicken Bacon Ranch , baked lays.

Bahama - bitter taste, obvious. Multiple sip test. Obvious sign of bad fruit.
Peanut butter - very watered down with ice, hint of peanut butter. Multiple sip test.
Chicken Bacon Ranch - Mediocre.
Manager - gave refund for smoothies (which is only items I requested that for, only reason this isn't a 1 star review.)

Been to multiple Tropical Smoothie locations but this one is far below standards.

Long Version.

Walked in with my wife. Weren't greeted. Team member was cleaning. Understandable. So I go wait by the register with my wife for about 3 mins waiting for her to come over. Door dasher walks in and she greets him immediately goes to the section and gets his order together and gives it to him. Well, that's messed up but ok. Then I notice she is chewing gum. I think that's not allowed but I don't know the regulations and FDA so not my place to say something.
Order the items listed above. Wife gets the Bahama mama I get the Peanut butter. She tastes it and says it's bitter. As I'm sipping on mine and wondering why I can barely taste anything but ice. So we swap. Wanting to confirm that it isn't just a mishap or something. We do this 2 times. Coming to the same conclusion. As I've said, I've been to multiple locations. Never had the issue. I could have bought a bag of ice, filled the cup up and added one spoon of peanut butter and had the same flavor and saved 3 dollars.
I bring this up with the manager. She is friendly and nice. Understands what I'm saying and tell her that I don't want the smoothies because I'm not trying to get free products. She issues me a full refund on the smoothies. In the span of this time of tasting the smoothies, talking and getting the refund my Chicken Bacon Ranch comes. I'm hungry so I accept whatever L I get from the rest because people are behind me and I got a refund for the smoothies. Overall, I'm not coming back, I'll drive 20 mins out to Fort Worth location where I know quality is better and customer interactions below manager level is good. The manager at Burleson location I do respect and think she is good but I shouldn't have had to talk to the manager in the first place.

i dont know why this place has so many bad reviews. every single time i have ordered or gone here the food and smoothies have been AMAZING. i have never gotten anything bad from here. my only complaint is the last time i went there i was waiting in line for a long time to order and the workers completely ignored my friend and i so we decided to order online instead and the second we got out of line they immediately took the person that was waiting behind us. i was pretty mad because we waited SO LONG and no one acknowledged us. other than that i love this place and i think about it every day. i wish it was closer to my house! and the prices are perfect!

Food was mediocre, delivery forgot all drinks and refused to redeliver. Last time doing business with this company. Founder of Tropical Smoothie was by Brother In-laws best friend in high school.

The Tropical Cafe on Cherokee Street in Chattanooga, TN is by far the best I have ever been too!! They actually know us by name and greet us by our names every time. Their Sandwiches are always fresh and hot and made to order and their smoothies are absolutely out of this world!!! Especially the Peanut Protein Smoothie 😋😋😋. We love this location so much and how were treated we visit at least once or twice every week.

Got an acai bowl from here. Got it and the acai part was frozen, rock hard. I had to wait for it to melt in order to dig my spoon in it. Employees are not very inviting. $10 a bowl and it was not fresh. Won’t be back.

We love the smoothies every time we going to Texas, great service, great selection.

Usually pretty good just expensive but today there was a hair in my smoothie…. Will not be coming back.

To start, the food here is incredibly addicting. Since my first visit 2 months ago, I've become a 3-4 time a week regular and find myself constantly craving it. With that said, I cannot go any further with this review without praising the employee Renee. This perfect soul is a shining star in a dim world. No matter how busy the restaurant might be, she will give you her full attention and hospitality all while juggling the entirety of her job duties in such a smooth and efficient manner making it seam almost effortless. I swear the smoothies, the lunch, the breakfast, the bowls, even the pre packaged cookies, nothing would taste the same without this champion of a human behind the counter

I’m writing this review as I wait for my order. This location has bad service there is nobody in the lobby and waited 10min to take my order. The two people work in were arguing on who does what job. I end up waiting 20 minutes just to get my order a detox and the chicken bacon ranch.

I walked into the store and didn’t even get greeted. I stood there for over 5 minutes and wasn’t even acknowledged. 8:29a on January 24, 2025, whoever is working needs training.

Excellent healthy food. But it's a little expensive.

Evan was absolutely wonderful! Great customer service- and made my favorite avocolada smoothie perfect!
Will be back specifically because of my visit with him there today!