ive been going to this sonic for years and since the location change they have only gotten worse with the customer service and cooking. last night i went through the drive thru and waited at the speaker for almost 5 minutes while the staff and managers were all standing around inside. i know of at least one person that had a headset on. i decided to see if the stalls would get their attention so i went to one and pressed the button, waited for almost 5 minutes before having to beckon over a manager that was already outside. she didn't seem to be too concerned about my situation and i waited another 10 minutes for a corndog and some luke warm tater tots. this sonic frequently gets mine and my family's orders wrong and they also frequently give customers luke warm food. in addition to all this, the management seems to have little remorse for these issues. i wasn't offered an apology or anything. as a fast food employee myself, i know how these situations should be handled properly, and they evidently do not. do better.
Atmosphere: 4
Food: 3
Service: 2
einav ky
Kid-friendliness: Yes, they have playground
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 3
Service: 5
Indyanna Carman
No sweet cream in my drink after I paid for extra EXTRA cream
Atmosphere: 1
Food: 1
Service: 1
Lacey Nieto
Got a Rt 44 and was wondering why my cup felt so light. Were yall thirsty or something??? Where is the rest of my drink? Paid over $3 for almost half a cup. Do better!
Atmosphere: 1
Food: 1
Service: 1
Bobby Baucom
Just got two drinks from drive through. We made it perfectly clear what we wanted and even repeated it:
Large diet cherry limeade, packed tight with ice. Large strawberry lemonade, packed tight with ice.
The receipt had our order correct. And we were charged for the Rt 44 size. Hardly any drink in the cup because it was packed so tight with ice.
THIS IS A TOTAL RIP OFF!
Server 10431
Food: 1
Service: 1
Hollie Moncrief
Well you have received the money from your e-mail system 777776 and I told her.⅞Size was upset 😡 🤣 🤷 so cute I hope she is great year for the Eagle Award Brantly eat it in the morning 🌄
Atmosphere: 5
Food: 5
Service: 5
KRISTI FAGAN
Food was hot and decently fast coming out!!
Atmosphere: 5
Food: 5
Service: 5
David McFalls
Will not be back. Was told in the drive thru that they could not do 2 separate orders. That is a lie. Food was cold and disgusting. Burger was smashed at the bottom of the bag.
Atmosphere: 3
Food: 1
Service: 1
Kiley Davis
Hot n fast. Love the service at this location
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mozzarella Sticks, Crispy Chicken Sandwich, Tots, French Toast Sticks, Chili Cheese, Onion Rings, Pickle Fries, Footlong Quarter Pound Coney, Chili Cheese Coney, Supersonic Bacon Double Cheeseburger, Chili Cheese Tots
Texasgal52 Reid
We got the double smasher and they were Excellent!! Juicy, perfectly done!! L.O.V.E.D.
Kid-friendliness: This restaurant has really bloomed at its new location, and you can see it in EVERY aspect! The kids' playground was a real plus.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Cheese, Onion Rings, Groovy Fries, Footlong Quarter Pound Coney, Double Sonic Smasher, Sausage Breakfast Toaster
How long does one have to wait for a diet Coke I've almost been here 15 minutes and haven't got my diet coke and the diet coke that they gave me is all water down
Service: 1
josh
Getting very expensive
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Chili Cheese, Rainbow Slush
Mary Rhodes
They did a good job.
Darryl Parham
There is a business card posted on the kiosk with contact information to the Manager. I took a picture of it. I had a small issue with my order when I got home (bacon missing from my burger). So I decided to try the contact info on the business card. I sent an email with my complaint including my phone number. I did not really expect a reply, or maybe just an email reply like "sorry about that", but I received a phone within 5 minutes, not only apologizing, but offering me a free combo meal, to as she said "make it right". I was pretty impressed with that.
Kid-friendliness: A big outdoor playground, and 2 pickle ball courts.
ive been going to this sonic for years and since the location change they have only gotten worse with the customer service and cooking. last night i went through the drive thru and waited at the speaker for almost 5 minutes while the staff and managers were all standing around inside. i know of at least one person that had a headset on. i decided to see if the stalls would get their attention so i went to one and pressed the button, waited for almost 5 minutes before having to beckon over a manager that was already outside. she didn't seem to be too concerned about my situation and i waited another 10 minutes for a corndog and some luke warm tater tots. this sonic frequently gets mine and my family's orders wrong and they also frequently give customers luke warm food. in addition to all this, the management seems to have little remorse for these issues. i wasn't offered an apology or anything. as a fast food employee myself, i know how these situations should be handled properly, and they evidently do not. do better.
Atmosphere: 4
Food: 3
Service: 2
Kid-friendliness: Yes, they have playground
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 3
Service: 5
No sweet cream in my drink after I paid for extra EXTRA cream
Atmosphere: 1
Food: 1
Service: 1
Got a Rt 44 and was wondering why my cup felt so light. Were yall thirsty or something??? Where is the rest of my drink? Paid over $3 for almost half a cup. Do better!
Atmosphere: 1
Food: 1
Service: 1
Just got two drinks from drive through. We made it perfectly clear what we wanted and even repeated it:
Route 44 diet cherry limeade, easy ice.
Large strawberry lemonade, easy ice.
Here is what we got:
Large diet cherry limeade, packed tight with ice.
Large strawberry lemonade, packed tight with ice.
The receipt had our order correct. And we were charged for the Rt 44 size. Hardly any drink in the cup because it was packed so tight with ice.
THIS IS A TOTAL RIP OFF!
Server 10431
Food: 1
Service: 1
Well you have received the money from your e-mail system 777776 and I told her.⅞Size was upset 😡 🤣 🤷 so cute I hope she is great year for the Eagle Award Brantly eat it in the morning 🌄
Atmosphere: 5
Food: 5
Service: 5
Food was hot and decently fast coming out!!
Atmosphere: 5
Food: 5
Service: 5
Will not be back. Was told in the drive thru that they could not do 2 separate orders. That is a lie. Food was cold and disgusting. Burger was smashed at the bottom of the bag.
Atmosphere: 3
Food: 1
Service: 1
Hot n fast. Love the service at this location
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mozzarella Sticks, Crispy Chicken Sandwich, Tots, French Toast Sticks, Chili Cheese, Onion Rings, Pickle Fries, Footlong Quarter Pound Coney, Chili Cheese Coney, Supersonic Bacon Double Cheeseburger, Chili Cheese Tots
We got the double smasher and they were Excellent!! Juicy, perfectly done!! L.O.V.E.D.
Kid-friendliness: This restaurant has really bloomed at its new location, and you can see it in EVERY aspect! The kids' playground was a real plus.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Cheese, Onion Rings, Groovy Fries, Footlong Quarter Pound Coney, Double Sonic Smasher, Sausage Breakfast Toaster
Restaurantji Recommends
Waiting over 10 minutes wouldn’t answer speaker ?
How long does one have to wait for a diet Coke I've almost been here 15 minutes and haven't got my diet coke and the diet coke that they gave me is all water down
Service: 1
Getting very expensive
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Chili Cheese, Rainbow Slush
They did a good job.
There is a business card posted on the kiosk with contact information to the Manager. I took a picture of it. I had a small issue with my order when I got home (bacon missing from my burger). So I decided to try the contact info on the business card. I sent an email with my complaint including my phone number. I did not really expect a reply, or maybe just an email reply like "sorry about that", but I received a phone within 5 minutes, not only apologizing, but offering me a free combo meal, to as she said "make it right". I was pretty impressed with that.
Kid-friendliness: A big outdoor playground, and 2 pickle ball courts.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Cheese
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