I stopped in about 2 pm thinking , I'd run in, get some food, then hit the road. Yeah, that didn't happen. The front counter people seem to be more interested in getting drive thru customers and the doordash orders out before even recognizing customers that walked in. After 8 minutes someone finally took my order. Then I had to ask twice if they could get my food to me because it was sitting there waiting to be bagged. Once again, they were more concerned with drive thru and door dash orders. I had to order a dual cheeseburger meal because they don't have a dual hamburger meal. I am lactose intolerant, and I let them know this when I requested the meal with NO CHEESE. Well, both my burgers had cheese on them. They even still had the sticky slip that said No Cheese on them. I went back in and explained this to the front counter lady. Another 6 minutes for me to get my food and I had to ask 2 people during that time to get my food so I could leave. It was sitting right there and they couldn't bag them for whatever reason. I stood there and watched them remake my burgers and the front counter people didn't seem to care. I finally get my food and hit the road only to bite into a SALT drenched burger, the second one was the same way. I'm not talking about a little extra salt, there was a mound of salt on them. I was on the road already, so I had to wipe the meat and bun off just to eat them.
Heres an issue I have with fast food places. Since covid most places don't even care that you took the time to find a parking space, walked from my nice air-conditioned car to enter your place and then I have to stand there like a second rate citizen until they get the drive thru and door dash orders done. I drive a Big Box truck that can not go thru's. I have to walk in, so I see this happening all the time now.
I have stopped doing business with company's that don't care about customer service. Let me remind you Owners and Managers. Without customer service, you won't have customers to serve.
Atmosphere: 1
Food: 2
Service: 1
Betty Jane
This location is not worth going, they've been serving cold old food not fresh and service is very very slow not to mention you have to check your food cause they never give you what you order it's always wrong, also the air conditioning hasn't been on either, poor management all around i don't recommend no one to go here. The service in the day and night is no good.
Atmosphere: 1
Food: 1
Service: 1
Stephanie lewsader
Kaitlyn is very rude and unprofessional!
Atmosphere: 1
Food: 4
Service: 1
Teddy Nolte
They will not take care of customers. Pre-ordered on the app and still say for almost 45 minutes and watched twenty cars leave with their food.
Service: 1
Robert Elvington
Dirty!! Took the kids for a couple Happy Meals. Needs a thorough cleaning. Food was not good and seemed like it was old.
Felt bad for the people working, they were over whelmed. Not sure if the younger girl in the back was the Manager but she was trying her best. This place needs a Manager/Owner that cares
Atmosphere: 1
Food: 2
Service: 3
Kip McNinch
Usual Mickey D's
Atmosphere: 5
Food: 5
Service: 5
kimberly brown
I did a mobile app 15 minutes before we arrived. Then waited 40 minutes in line to get our food. We had 8 different orders delivered to our car before we got our food. It was very cold and our orders of no ketchup and extra pickles and onions were all wrong. If I hadn't already paid with my credit card on the app I would of just drove off. I'm very understanding and normally will not make any reviews but this was ridiculous!
Atmosphere: 1
Food: 1
Service: 1
Drew Freeman
169 highway St Joseph MO location. Ordered a breakfast order at 10:50am arrived at 11:05 to see my order was canceled. When I asked the employee, he said it’s based on when you arrive to the restaurant not when you put in the order. Ridiculous waste of time and makes no sense whatsoever. If I can place the order for those items I should be able to get those items when I arrived.
Atmosphere: 1
Food: 1
Service: 1
Levi Mejia
Didn't have change and took forever to get any order. When order came it was wrong. Great employees.
One of the most friendly staff, very welcomed greeting and got our food very quickly
Atmosphere: 5
Food: 5
Service: 5
Beth “Kinky Pup” Brookhouser
They had my order just sitting there until the manager finally seen me waiting and tried to pass it off as her employee was at fault They don't serve sweet tea in the dining room so if you want tea you have to go through the drive thru. It was not busy at all so I guess they are always this bad.
Atmosphere: 3
Food: 3
Service: 1
Kathy Thomas
Absolutely superb welcome from the staff, particularly Aubrey, who was smiley and helpful from the start with our complicated order to dine in. Top marks, as we've had a few McDs where the staff have SO much attitude.... but all the staff seemed happy and it had a lovely atmosphere. The only down mark is for the fact there was no a/c working, so it hot really warm in there.
Atmosphere: 4
Food: 5
Service: 5
Dawn Cole
Went through the drive through and placed my order. Was asked to park in one of the stalls. Waited far to long for over cooked nuggets and cold fries. What has happened to this McDonalds?
Food: 1
Service: 2
Evan Purl
Kaitlyn is always extremely nice and professional. Sometimes things don’t go as well as they could, but if Kaitlyn is there it is always a 5 star experience. She’s amazing! She’s the type of leader you can build a team around. Give her a raise or a promotion. Whatever you need to keep her on your team!
U can’t speak English in there apparently
I stopped in about 2 pm thinking , I'd run in, get some food, then hit the road. Yeah, that didn't happen. The front counter people seem to be more interested in getting drive thru customers and the doordash orders out before even recognizing customers that walked in.
After 8 minutes someone finally took my order. Then I had to ask twice if they could get my food to me because it was sitting there waiting to be bagged. Once again, they were more concerned with drive thru and door dash orders.
I had to order a dual cheeseburger meal because they don't have a dual hamburger meal. I am lactose intolerant, and I let them know this when I requested the meal with NO CHEESE. Well, both my burgers had cheese on them. They even still had the sticky slip that said No Cheese on them. I went back in and explained this to the front counter lady. Another 6 minutes for me to get my food and I had to ask 2 people during that time to get my food so I could leave. It was sitting right there and they couldn't bag them for whatever reason. I stood there and watched them remake my burgers and the front counter people didn't seem to care. I finally get my food and hit the road only to bite into a SALT drenched burger, the second one was the same way. I'm not talking about a little extra salt, there was a mound of salt on them.
I was on the road already, so I had to wipe the meat and bun off just to eat them.
Heres an issue I have with fast food places. Since covid most places don't even care that you took the time to find a parking space, walked from my nice air-conditioned car to enter your place and then I have to stand there like a second rate citizen until they get the drive thru and door dash orders done.
I drive a Big Box truck that can not go thru's. I have to walk in, so I see this happening all the time now.
I have stopped doing business with company's that don't care about customer service.
Let me remind you Owners and Managers.
Without customer service, you won't have customers to serve.
Atmosphere: 1
Food: 2
Service: 1
This location is not worth going, they've been serving cold old food not fresh and service is very very slow not to mention you have to check your food cause they never give you what you order it's always wrong, also the air conditioning hasn't been on either, poor management all around i don't recommend no one to go here. The service in the day and night is no good.
Atmosphere: 1
Food: 1
Service: 1
Kaitlyn is very rude and unprofessional!
Atmosphere: 1
Food: 4
Service: 1
They will not take care of customers. Pre-ordered on the app and still say for almost 45 minutes and watched twenty cars leave with their food.
Service: 1
Dirty!! Took the kids for a couple Happy Meals. Needs a thorough cleaning. Food was not good and seemed like it was old.
Felt bad for the people working, they were over whelmed. Not sure if the younger girl in the back was the Manager but she was trying her best. This place needs a Manager/Owner that cares
Atmosphere: 1
Food: 2
Service: 3
Usual Mickey D's
Atmosphere: 5
Food: 5
Service: 5
I did a mobile app 15 minutes before we arrived. Then waited 40 minutes in line to get our food. We had 8 different orders delivered to our car before we got our food. It was very cold and our orders of no ketchup and extra pickles and onions were all wrong. If I hadn't already paid with my credit card on the app I would of just drove off. I'm very understanding and normally will not make any reviews but this was ridiculous!
Atmosphere: 1
Food: 1
Service: 1
169 highway St Joseph MO location. Ordered a breakfast order at 10:50am arrived at 11:05 to see my order was canceled. When I asked the employee, he said it’s based on when you arrive to the restaurant not when you put in the order. Ridiculous waste of time and makes no sense whatsoever. If I can place the order for those items I should be able to get those items when I arrived.
Atmosphere: 1
Food: 1
Service: 1
Didn't have change and took forever to get any order. When order came it was wrong. Great employees.
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
One of the most friendly staff, very welcomed greeting and got our food very quickly
Atmosphere: 5
Food: 5
Service: 5
They had my order just sitting there until the manager finally seen me waiting and tried to pass it off as her employee was at fault
They don't serve sweet tea in the dining room so if you want tea you have to go through the drive thru. It was not busy at all so I guess they are always this bad.
Atmosphere: 3
Food: 3
Service: 1
Absolutely superb welcome from the staff, particularly Aubrey, who was smiley and helpful from the start with our complicated order to dine in. Top marks, as we've had a few McDs where the staff have SO much attitude.... but all the staff seemed happy and it had a lovely atmosphere.
The only down mark is for the fact there was no a/c working, so it hot really warm in there.
Atmosphere: 4
Food: 5
Service: 5
Went through the drive through and placed my order. Was asked to park in one of the stalls. Waited far to long for over cooked nuggets and cold fries. What has happened to this McDonalds?
Food: 1
Service: 2
Kaitlyn is always extremely nice and professional. Sometimes things don’t go as well as they could, but if Kaitlyn is there it is always a 5 star experience. She’s amazing! She’s the type of leader you can build a team around. Give her a raise or a promotion. Whatever you need to keep her on your team!
Atmosphere: 5
Food: 5
Service: 5
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