El Paso 198 used to be a Top Tier Whataburger but slowly but surely under Edwardo and their team leader's like Sam, it's become Horrible! The store still has a few good "team members" but even they have told me it has become difficult for them to work there!
Gina Whatley Yawn
Tried them for the first time this week. I’m sorry but I will not be going back. The biscuit was gummy the chicken was just ok and the potato sticks were so hard and crunchy that there was not even any potato left inside of the shell extremely overcooked!  10 out of 10 would NOT recommend! 
Tangi Hernandez
Service was great
Atmosphere: 5
Food: 5
Service: 5
Marga Delacerda
Customer service was great, food was delicious and it was clean.
Atmosphere: 5
Food: 5
Service: 5
Monte Mask
What can you NOT say about Whataburger??
Atmosphere: 5
Food: 5
Service: 5
Ern Kat Mathis
Chaos inside. Guy didn’t know what was in the order. Nor double check it. Order wasn’t completed either.
Service: 2
Eric Ferguson
Any alteration I have asked for on a sandwich has been completely ignored. this is especially an issues caue ei have some allergies and have to cone into contact with these foods. overall lazyness.
Atmosphere: 2
Food: 3
Service: 1
Trey Farris
This might be the worst run Whataburger I have been to. I have been there twice since moving back for school. The first time I ordered take out and when I showed up I went up to the counter and they said they were just waiting on fries which was strange since I didn’t have fries in my order. So I waited and went back up about 20 minutes later after they still haven’t brought out my order and then they go in the back to check and it turns out they gave it to somebody in the drive through. So of course it takes another 30 minutes for me to get my food and on top of that they did not give me my hash browns.
The next time I went I had ordered on the app ahead of time and got there a few minutes after the time range it was said to be ready. I go up to the counter and ask them and they say they are waiting on fries again. (I guess this is the go to line when they don’t know what’s happening?). So I waited for about 30 minutes waiting for them to bring my food out before I went up to the counter again to see what was going on. So she goes in the back and it is just sitting there by the drive through window. And on top of all that the food was room temperature.
One star for somehow making one of my favorite places to eat one of my least. Well done.
Atmosphere: 3
Food: 4
Service: 1
Darien Escobal
Everything I go my burger is pink in the middle. I have tried to complain to the manager but no response. I will not step foot here.
The food is overrated and the service is terrible. The wait is extremely long and the food still manages to be cold. This restaurant is not fast not affordable but at least the service is terrible.
Atmosphere: 2
Food: 2
Service: 1
Noah Kicks
Ordered my food on the app was told to be there at 10:22 didn’t receive my food until 11:02 terrible wait times really unacceptable
Stacey Wall
I have order recently twice off of door dash. My dasher was great but what I ordered was made incorrect. I always order grilled jalapeños on my burgers which is extra and never get them and also order jalapeños ranch which I have also been charged for and never received. I refuse to go back. There was also one morning I stopped in and ordered a sausage egg and cheese biscuit on a jalapeños cheddar biscuit and got a sausage biscuit on the jalapeño biscuit that was so hard you couldn't eat it. I am one of those that refuses to take my food back because I am afraid of what they will do to my food, I have seen things happen when people complain about their food and I don't want that to happen to me so I just take it as a loss and refuse to go back after so many times. After tonight I won't go back.
Atmosphere: 1
Food: 1
Service: 1
Jesse Speicher
Kendra is amazing!
Atmosphere: 5
Food: 5
Service: 5
Christopher Smith
Always good service. The food is hit and miss. Depending on the day of the week you go.
El Paso 198 used to be a Top Tier Whataburger but slowly but surely under Edwardo and their team leader's like Sam, it's become Horrible! The store still has a few good "team members" but even they have told me it has become difficult for them to work there!
Tried them for the first time this week. I’m sorry but I will not be going back. The biscuit was gummy the chicken was just ok and the potato sticks were so hard and crunchy that there was not even any potato left inside of the shell extremely overcooked!  10 out of 10 would NOT recommend! 
Service was great
Atmosphere: 5
Food: 5
Service: 5
Customer service was great, food was delicious and it was clean.
Atmosphere: 5
Food: 5
Service: 5
What can you NOT say about Whataburger??
Atmosphere: 5
Food: 5
Service: 5
Chaos inside. Guy didn’t know what was in the order. Nor double check it. Order wasn’t completed either.
Service: 2
Any alteration I have asked for on a sandwich has been completely ignored. this is especially an issues caue ei have some allergies and have to cone into contact with these foods. overall lazyness.
Atmosphere: 2
Food: 3
Service: 1
This might be the worst run Whataburger I have been to. I have been there twice since moving back for school. The first time I ordered take out and when I showed up I went up to the counter and they said they were just waiting on fries which was strange since I didn’t have fries in my order. So I waited and went back up about 20 minutes later after they still haven’t brought out my order and then they go in the back to check and it turns out they gave it to somebody in the drive through. So of course it takes another 30 minutes for me to get my food and on top of that they did not give me my hash browns.
The next time I went I had ordered on the app ahead of time and got there a few minutes after the time range it was said to be ready. I go up to the counter and ask them and they say they are waiting on fries again. (I guess this is the go to line when they don’t know what’s happening?). So I waited for about 30 minutes waiting for them to bring my food out before I went up to the counter again to see what was going on. So she goes in the back and it is just sitting there by the drive through window. And on top of all that the food was room temperature.
One star for somehow making one of my favorite places to eat one of my least. Well done.
Atmosphere: 3
Food: 4
Service: 1
Everything I go my burger is pink in the middle. I have tried to complain to the manager but no response. I will not step foot here.
Atmosphere: 1
Food: 1
Service: 1
Awesome customer service everytime
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The food is overrated and the service is terrible. The wait is extremely long and the food still manages to be cold.
This restaurant is not fast not affordable but at least the service is terrible.
Atmosphere: 2
Food: 2
Service: 1
Ordered my food on the app was told to be there at 10:22 didn’t receive my food until 11:02 terrible wait times really unacceptable
I have order recently twice off of door dash. My dasher was great but what I ordered was made incorrect. I always order grilled jalapeños on my burgers which is extra and never get them and also order jalapeños ranch which I have also been charged for and never received. I refuse to go back. There was also one morning I stopped in and ordered a sausage egg and cheese biscuit on a jalapeños cheddar biscuit and got a sausage biscuit on the jalapeño biscuit that was so hard you couldn't eat it. I am one of those that refuses to take my food back because I am afraid of what they will do to my food, I have seen things happen when people complain about their food and I don't want that to happen to me so I just take it as a loss and refuse to go back after so many times. After tonight I won't go back.
Atmosphere: 1
Food: 1
Service: 1
Kendra is amazing!
Atmosphere: 5
Food: 5
Service: 5
Always good service. The food is hit and miss. Depending on the day of the week you go.
Atmosphere: 3
Food: 3
Service: 4
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