We had just driven 8.5 hours to visit my little brother and his family and wanted to have dinner to celebrate my mother's birthday on July 20, 2025 (Sunday night). We arrived at 9:25 PM, and since they close at 11:00 PM, we were hoping for a warm welcome. However, we were not even greeted upon entering, which was surprising because where I live, they always make it a point to greet us.
Then, the manager, a tall white guy (I regret not getting his name), informed us that he couldn't seat us together because we were a group of ten. He said we would have to wait for another group that already had tables put together to finish. He claimed this was due to only one waitress being available in that section. This was remarkably strange; I had never encountered such a situation before. To make matters worse, the other group was already finished and simply chatting. The manager didn't want to put the tables together for us, and I couldn't help but wonder if it was because he thought we might stay past closing time, if he had prejudices about how we looked (we are Mexican-American), or if he simply didn’t want to serve us. I've never had this issue at any other Chili's location, so I'm not sure what his problem was.
If Corporate has access to the video from July 20, 2025, at 9:25 PM or knows who was working at that time, I strongly encourage Chili's to investigate this manager's behavior. I can't believe how poorly we were treated at this location!
Ultimately, we decided to leave and go to Applebee's, which was three miles away. They greeted us immediately, and the vibe was significantly better.
So, if you're considering dining at this Chili's location, I would recommend going to Applebee's instead. The atmosphere is much more welcoming.
Atmosphere: 1
Service: 1
P. H.
Compared to the chilies in lewisville this one was definitely 👌 food was perfect chicken crispees were not dry at all very juicy and flavorful mehite cheddar mac n cheese and street corn 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Dipper, Molten Chocolate Cake, Corn, Corn on the Cob
Huệ Phạm
Great, wonderful food, will stop by again to enjoy all the menu.....yyyyyyuuuummmmyyyy
Atmosphere: 5
Food: 5
Service: 5
Donna Nance
The food was great! The music was way too loud!
Della Newberry
Go was our server, he was kind and attentive. As always we’ll be back. This is our favorite location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup, Hamburger
Angel
Quick seating & super friendly! I don't remember our waiter's name but he was such a sweetheart.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak, Triple Dipper, Mashed Potatoes, Bacon Cheeseburger with Fries and Iced Tea
Ursula Garcia
Food was great, but the staff was even better. Especially our waitress Sara, she above and beyond. Not only did she do a fantastic job balancing being attentive, not intrusive, but she had great menu recommendations. She made the whole experience fantastic.
We had just driven 8.5 hours to visit my little brother and his family and wanted to have dinner to celebrate my mother's birthday on July 20, 2025 (Sunday night). We arrived at 9:25 PM, and since they close at 11:00 PM, we were hoping for a warm welcome. However, we were not even greeted upon entering, which was surprising because where I live, they always make it a point to greet us.
Then, the manager, a tall white guy (I regret not getting his name), informed us that he couldn't seat us together because we were a group of ten. He said we would have to wait for another group that already had tables put together to finish. He claimed this was due to only one waitress being available in that section. This was remarkably strange; I had never encountered such a situation before. To make matters worse, the other group was already finished and simply chatting. The manager didn't want to put the tables together for us, and I couldn't help but wonder if it was because he thought we might stay past closing time, if he had prejudices about how we looked (we are Mexican-American), or if he simply didn’t want to serve us. I've never had this issue at any other Chili's location, so I'm not sure what his problem was.
If Corporate has access to the video from July 20, 2025, at 9:25 PM or knows who was working at that time, I strongly encourage Chili's to investigate this manager's behavior. I can't believe how poorly we were treated at this location!
Ultimately, we decided to leave and go to Applebee's, which was three miles away. They greeted us immediately, and the vibe was significantly better.
So, if you're considering dining at this Chili's location, I would recommend going to Applebee's instead. The atmosphere is much more welcoming.
Atmosphere: 1
Service: 1
Compared to the chilies in lewisville this one was definitely 👌 food was perfect chicken crispees were not dry at all very juicy and flavorful mehite cheddar mac n cheese and street corn 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Dipper, Molten Chocolate Cake, Corn, Corn on the Cob
Great, wonderful food, will stop by again to enjoy all the menu.....yyyyyyuuuummmmyyyy
Atmosphere: 5
Food: 5
Service: 5
The food was great! The music was way too loud!
Go was our server, he was kind and attentive. As always we’ll be back. This is our favorite location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup, Hamburger
Quick seating & super friendly! I don't remember our waiter's name but he was such a sweetheart.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak, Triple Dipper, Mashed Potatoes, Bacon Cheeseburger with Fries and Iced Tea
Food was great, but the staff was even better. Especially our waitress Sara, she above and beyond. Not only did she do a fantastic job balancing being attentive, not intrusive, but she had great menu recommendations. She made the whole experience fantastic.
Atmosphere: 5
Food: 5
Service: 5
It's Chili's, shit just hits
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak, Fajitas for 2, Steamed Broccoli, Corn, Salad, Hamburger
Fajitas was good and our waitres was great. It was a late dine in so food came out quick.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fajitas for 2
Awesome food, excellent service. HOWEVER, Chili's need to bring back their chili 😋 😩
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak, Steamed Broccoli, Salad, Corn on the Cob, Hamburger
Restaurantji Recommends
My wife likes the Margaritas. Can I get some fries with that salt?
Atmosphere: 4
Food: 4
Service: 4
Kid-friendliness: Kids are welcome here. Meals just for them. Can get loud when it is crowded.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: House Salad, Hamburger
The service was Fantastic!!! Even the management was EXCELLENT, very helpful.
Atmosphere: 3
Food: 3
Service: 5
Love It
It's the best version of chillis.
Atmosphere: 5
Food: 5
Service: 5
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