02/12/24 The food it is always great, the staff are professional and personable. Today Mr.Saints made me an awsome great sandwich. Maleik was very helpful understand and resolve issues I was having with a coupon, he's a patient individual.5 stars to the entire staff, thank you.11/09/24 Awsome, Awsome, Awsome!Great taste, good service and value!
Atmosphere: 5
Food: 5
Service: 5
Debby Sanchez
They had a staff of 4 working and each one were so nice. It was my first time at Jersey Mike's and they explained every question I had. They even suggested the spicey mayo. ? ? ? ? ?
Atmosphere: 5
Food: 5
Service: 5
MCDI MC
Nice subs and good customer
Atmosphere: 3
Food: 4
Service: 4
Megan Garner
I placed a curbside order because I have a baby in the car and it said it was going to be ready at 12:15. I get there at 12:45 to pick it up and clicked “I’m here” on the app. They didn’t bring it out so I went in there and told them I was there and they said they will start making it. Start??? My baby was in the back crying and I just had to sit and wait. After like 10 min, they never brought it out and I had to go in and sit and wait. First thing that is said from one of the workers is when I walk in is “wow your baby is so cute! You look tired..are you tired?” Not professional at all! And to top it off, they got my order wrong, no banana peppers and they added olive oil when I requested for them not to. Not going to this location again!
Justin Arden
Great service with great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Supreme
Omar Little
The food was and will always be amazing, But what made this visit different was the atmosphere.. picture a lunch crowd, short on time and phones and delivery apps going haywire!!! Now, picture a cool calm and collective spirit over the whole staff, no pressure just smiles and accommodation’s.. Great service !!
Bad service, the lady there said they don't have nothing because they almost close, it's 8:34pm now and they colse at 9pm bad bad
Atmosphere: 1
Food: 3
Service: 1
Boyce Dancer
Excellent quality food and great customer service. The subs are the best.
Atmosphere: 5
Food: 5
Service: 5
Omar L.
the food is always Great, but what makes this location special, are the group of individuals that keep thing running.. I visited yesterday and it was swamped.. everyone kept their cool under the rush crowd. and I was very impressed with the management .. 5 stars !!
Lori E.
I'm in the industry so I know how things should operate. I placed an online order and it gave me an ETA of 15 minutes. I showed up on time just to wait another 20. There were 3 Doordashers in front of me waiting, in which no orders have been processed yet. There were about 6 people in the line ordering. They were proritozing the people in the store versus the one's who ordered online. The kicker is, there were literally 7 people working behind the counter, 2 of which were doing nothing. This poor lady was trying pull together the online orders but couldn't get the people running the food line to prioritize. I watched this go down for 20 minutes. I felt horrible for her because she was getting chewed out by so many people. Finally I got my order and it was wrong. Both orders I placed asked for extra bacon, that we didn't get. They charged an extra 1.35 for that. If you are going to charge $13 for a sandwich there's standard, and they just don't hold up to that standard. This is clearly a management issue, however, your team members get the brunt of it. Not cool.
It is not often I visit this place. But my son wanted a sandwich from there. He has the app and we were in the area. When we parked he submitted the order. I decided I wanted a sandwich, too. So, he places a 2nd order on the app. We stayed in the car a few mins. I noticed it is not busy there are no customers. My son decides to go inside to pick up the orders. Surely, they are working on them. Well, once he asks about his order. They say, it will be a moment. Anyway, 2 customers pull up. They walk in and order their food. My son is still waiting ?...sandwiches are no where near ready. In fact, they have not even been started. At this point, the 2 customers that came in have left. Made no sense. I told him next time, just go inside and place your order. That would have been quicker. For not being busy, and having 3 employees, it sure was a waste of time.
Atmosphere: 1
Food: 3
Service: 1
Gabrielle Trigo
When I walked in I was not greeted. No big deal, I could see they were busy so I just jammed out to the music while I waited. 3 minutes later someone finally asked for my order then passed my sandwich over to the “veggie” station. This is where I was a little and then alot grossed out. I have worked in the food industry so I know a few rules. The blonde who was working did not have her hair tied back like the other two girls. Her hair was hanging over the sandwiches while preparing them. Then with her glove she scratched her ear or something and the went back to making my sandwich with the same gloves. I lowkey dont even know if I want to eat my sandwich. DFW food inspector may want to visit this store. Not sure where the manager was but store could use a little training.
Atmosphere: 2
Food: 3
Service: 2
Marsha Day
Paid for extra cheese and pepperoni. Got neither!
Atmosphere: 3
Food: 4
Service: 4
Austin Coufal
Brought my kids in, didn’t see any name tag but the lady with all the tattoos was very patient with the kids and even made building the sandwiches fun for them. I greatly appreciated the level of customer service here, and the sandwiches were good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Supreme, Big Kahuna Chicken Cheese Steak
Sarai Cesar
Got there at 8:54 p.m. They said they were closed :(
02/12/24 The food it is always great, the staff are professional and personable. Today Mr.Saints made me an awsome great sandwich. Maleik was very helpful understand and resolve issues I was having with a coupon, he's a patient individual.5 stars to the entire staff, thank you.11/09/24 Awsome, Awsome, Awsome!Great taste, good service and value!
Atmosphere: 5
Food: 5
Service: 5
They had a staff of 4 working and each one were so nice. It was my first time at Jersey Mike's and they explained every question I had. They even suggested the spicey mayo. ? ? ? ? ?
Atmosphere: 5
Food: 5
Service: 5
Nice subs and good customer
Atmosphere: 3
Food: 4
Service: 4
I placed a curbside order because I have a baby in the car and it said it was going to be ready at 12:15. I get there at 12:45 to pick it up and clicked “I’m here” on the app. They didn’t bring it out so I went in there and told them I was there and they said they will start making it. Start??? My baby was in the back crying and I just had to sit and wait. After like 10 min, they never brought it out and I had to go in and sit and wait. First thing that is said from one of the workers is when I walk in is “wow your baby is so cute! You look tired..are you tired?” Not professional at all! And to top it off, they got my order wrong, no banana peppers and they added olive oil when I requested for them not to. Not going to this location again!
Great service with great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Supreme
The food was and will always be amazing, But what made this visit different was the atmosphere.. picture a lunch crowd, short on time and phones and delivery apps going haywire!!! Now, picture a cool calm and collective spirit over the whole staff, no pressure just smiles and accommodation’s.. Great service !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Sub, Chipotle Chicken Cheese Steak, Chicken Philly Cheese Steak
Bad service, the lady there said they don't have nothing because they almost close, it's 8:34pm now and they colse at 9pm bad bad
Atmosphere: 1
Food: 3
Service: 1
Excellent quality food and great customer service. The subs are the best.
Atmosphere: 5
Food: 5
Service: 5
the food is always Great, but what makes this location special, are the group of individuals that keep thing running.. I visited yesterday and it was swamped.. everyone kept their cool under the rush crowd. and I was very impressed with the management .. 5 stars !!
I'm in the industry so I know how things should operate. I placed an online order and it gave me an ETA of 15 minutes. I showed up on time just to wait another 20. There were 3 Doordashers in front of me waiting, in which no orders have been processed yet. There were about 6 people in the line ordering. They were proritozing the people in the store versus the one's who ordered online. The kicker is, there were literally 7 people working behind the counter, 2 of which were doing nothing. This poor lady was trying pull together the online orders but couldn't get the people running the food line to prioritize. I watched this go down for 20 minutes. I felt horrible for her because she was getting chewed out by so many people. Finally I got my order and it was wrong. Both orders I placed asked for extra bacon, that we didn't get. They charged an extra 1.35 for that. If you are going to charge $13 for a sandwich there's standard, and they just don't hold up to that standard. This is clearly a management issue, however, your team members get the brunt of it. Not cool.
Restaurantji Recommends
It is not often I visit this place. But my son wanted a sandwich from there. He has the app and we were in the area. When we parked he submitted the order. I decided I wanted a sandwich, too. So, he places a 2nd order on the app. We stayed in the car a few mins. I noticed it is not busy there are no customers. My son decides to go inside to pick up the orders. Surely, they are working on them. Well, once he asks about his order. They say, it will be a moment. Anyway, 2 customers pull up. They walk in and order their food. My son is still waiting ?...sandwiches are no where near ready. In fact, they have not even been started. At this point, the 2 customers that came in have left. Made no sense. I told him next time, just go inside and place your order. That would have been quicker. For not being busy, and having 3 employees, it sure was a waste of time.
Atmosphere: 1
Food: 3
Service: 1
When I walked in I was not greeted. No big deal, I could see they were busy so I just jammed out to the music while I waited. 3 minutes later someone finally asked for my order then passed my sandwich over to the “veggie” station. This is where I was a little and then alot grossed out. I have worked in the food industry so I know a few rules. The blonde who was working did not have her hair tied back like the other two girls. Her hair was hanging over the sandwiches while preparing them. Then with her glove she scratched her ear or something and the went back to making my sandwich with the same gloves. I lowkey dont even know if I want to eat my sandwich. DFW food inspector may want to visit this store. Not sure where the manager was but store could use a little training.
Atmosphere: 2
Food: 3
Service: 2
Paid for extra cheese and pepperoni. Got neither!
Atmosphere: 3
Food: 4
Service: 4
Brought my kids in, didn’t see any name tag but the lady with all the tattoos was very patient with the kids and even made building the sandwiches fun for them. I greatly appreciated the level of customer service here, and the sandwiches were good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Supreme, Big Kahuna Chicken Cheese Steak
Got there at 8:54 p.m. They said they were closed :(
Service: 1