Ordered delivery for a pesto Margherita but came without the basil pesto. Eating it because it still tastes okay and I’m hungry. Delivery driver was very nice, professional
Food: 3
Service: 5
John Brooks
I have to admit, I have had less than favorable experiences here in the past, but they seem to have gotten their "stuff" together. Last 4 or five orders have been on time, hot, and great tasting. Just had the ultimate bundle and had a ton of food for a fair price. Keep up the good work!
Food: 5
Service: 5
Rita Perez
My order was incomplete. I had to call 3 times and was transferred to other people, was put on hold, was hung up on, and finally because of my persistence I was able to speak to a Manager. What kind of service is this? I was charged a delivery fee but you all keep the delivery fee and didn't forward it to the actual delivery person. This is called theft. How are you all going to charge a delivery fee when you all are not making the delivery? It makes no sense! Most likely, I will never order from Pizza Hut again. For this kind of service with store bought quality pizza, I should just buy it in the store and save myself the hassle, headache with customer service, and high prices!
Atmosphere: 1
Food: 1
Service: 1
Richard Proffitt
Tasted old
Atmosphere: 1
Recommended dishes: Pizza, Fries
ZILLION DOLLAR VOICE Dream Radio 92.9
I was traveling for business and stopped at this location. The order was wrong so I took pizza back to show them they gave me a large cheese pizza. My app clearly showed I ordered 3 topping large pizza. I asked to speak with the manager and the manager replied it is not his fault, nor the cooks if the system got it wrong. No apologies for their mistake. The manager said I can wait and they can make another one. I told him I didn't have time I was traveling and he said again it wasn't their fault the system messed up. He did not offer anything for the mistake. I told him I would reach out to corporate, and his response was its not going to hurt him. He is not worried about my complaint. It was a horrible experience and management needs to be a better example to the employees. The gentleman that took the order looked as he was i. Disbelief but the manager did not care. Definitely 2 thumbs down👎👎
Atmosphere: 1
Food: 2
Service: 1
Gary Bullis
I ordered a carryout pizza and the driver texted me a picture when he delivered the pizza. Unfortunately it was not my house so I didn't get my pizza. I called him but he did not speak English so I couldn't get him to correct the situation. I called the restaurant on Kelly and also stopped by there the next day. I could not get a refund because I ordered it through the app. I contacted corporate and they haven't given me a refund either. My next step will be small claims court. Beware if you order from this store.
Service: 1
Debra Guzman
Been waiting 2 1/2 hours for my delivery. To be told “we’re swamped/ short staffed. So we had door dash deliver your order. They never showed. Stole our food…. 2nd time we had a delivery issue. Not to mention the guy who could walk up 4 stairs (on a no contact) delivery. After we tipped!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
TS Starr
Delicious and freshly made pizza. 5++++ rating! Awesome pizza and great employees. Side note, my daughter left her purse and the workers on Nov 2, 2024 at 9:15pm and Kevin on following morning on Nov 3, made sure she got her purse back. Honest and great people. The best.
Atmosphere: 5
Food: 5
Service: 5
Austin Moore
I've ordered three pizzas from this location over the past couple months and it's gone wrong every time. The first two, they forgot ingredients. The third is undercooked to the point of being practically soggy. I chose contactless, but the driver still rang the doorbell, and stood there waiting. This location doesn't seem to have it together. Deleting the app and using a different company from now on.
Food: 2
Service: 2
King Ezra
Pick up the phoooone! Bruh! This restaurant is notorious for not doing that simple action. However, ordering online here well over 7 years and they get it correct & fresh 95% of the time. So... iiwii.
Worst customer service ever deliver pizza the wrong address and did not care
Atmosphere: 1
Food: 1
Service: 1
Abby Espinoza
I had never waited for pizza more that 50 minutes ….something needs to change at this location And they told me at the phone was going to be ready in “15 minutes”
Atmosphere: 3
Service: 1
no name brown
My food was fresh and great Chicago Tavern Style pizza along with boneless garlic parmensen chicken. The delivery was very nice and I just love the experience overall. Delivery time was not to long and I got what I purchased!!!!
Cussed at and hung up on by an employee after they messed up a delivery! What world do we live in that this is acceptable behavior!
Service: 1
Ximena
Ordered delivery and never received it. Called the store and their worker Veronica said there was nothing they could do and I wasn’t going to be able to get a refund even though I didn’t receive my fifty dollar order.
Ordered delivery for a pesto Margherita but came without the basil pesto. Eating it because it still tastes okay and I’m hungry. Delivery driver was very nice, professional
Food: 3
Service: 5
I have to admit, I have had less than favorable experiences here in the past, but they seem to have gotten their "stuff" together. Last 4 or five orders have been on time, hot, and great tasting. Just had the ultimate bundle and had a ton of food for a fair price. Keep up the good work!
Food: 5
Service: 5
My order was incomplete. I had to call 3 times and was transferred to other people, was put on hold, was hung up on, and finally because of my persistence I was able to speak to a Manager. What kind of service is this? I was charged a delivery fee but you all keep the delivery fee and didn't forward it to the actual delivery person. This is called theft. How are you all going to charge a delivery fee when you all are not making the delivery? It makes no sense! Most likely, I will never order from Pizza Hut again. For this kind of service with store bought quality pizza, I should just buy it in the store and save myself the hassle, headache with customer service, and high prices!
Atmosphere: 1
Food: 1
Service: 1
Tasted old
Atmosphere: 1
Recommended dishes: Pizza, Fries
I was traveling for business and stopped at this location. The order was wrong so I took pizza back to show them they gave me a large cheese pizza. My app clearly showed I ordered 3 topping large pizza. I asked to speak with the manager and the manager replied it is not his fault, nor the cooks if the system got it wrong.
No apologies for their mistake. The manager said I can wait and they can make another one. I told him I didn't have time I was traveling and he said again it wasn't their fault the system messed up. He did not offer anything for the mistake. I told him I would reach out to corporate, and his response was its not going to hurt him. He is not worried about my complaint.
It was a horrible experience and management needs to be a better example to the employees. The gentleman that took the order looked as he was i. Disbelief but the manager did not care. Definitely 2 thumbs down👎👎
Atmosphere: 1
Food: 2
Service: 1
I ordered a carryout pizza and the driver texted me a picture when he delivered the pizza. Unfortunately it was not my house so I didn't get my pizza. I called him but he did not speak English so I couldn't get him to correct the situation. I called the restaurant on Kelly and also stopped by there the next day. I could not get a refund because I ordered it through the app. I contacted corporate and they haven't given me a refund either. My next step will be small claims court. Beware if you order from this store.
Service: 1
Been waiting 2 1/2 hours for my delivery. To be told “we’re swamped/ short staffed. So we had door dash deliver your order. They never showed. Stole our food…. 2nd time we had a delivery issue. Not to mention the guy who could walk up 4 stairs (on a no contact) delivery. After we tipped!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Delicious and freshly made pizza. 5++++ rating! Awesome pizza and great employees. Side note, my daughter left her purse and the workers on Nov 2, 2024 at 9:15pm and Kevin on following morning on Nov 3, made sure she got her purse back. Honest and great people. The best.
Atmosphere: 5
Food: 5
Service: 5
I've ordered three pizzas from this location over the past couple months and it's gone wrong every time. The first two, they forgot ingredients. The third is undercooked to the point of being practically soggy. I chose contactless, but the driver still rang the doorbell, and stood there waiting. This location doesn't seem to have it together. Deleting the app and using a different company from now on.
Food: 2
Service: 2
Pick up the phoooone! Bruh! This restaurant is notorious for not doing that simple action. However, ordering online here well over 7 years and they get it correct & fresh 95% of the time. So... iiwii.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Pizza
Restaurantji Recommends
Worst customer service ever deliver pizza the wrong address and did not care
Atmosphere: 1
Food: 1
Service: 1
I had never waited for pizza more that 50 minutes ….something needs to change at this location
And they told me at the phone was going to be ready in “15 minutes”
Atmosphere: 3
Service: 1
My food was fresh and great Chicago Tavern Style pizza along with boneless garlic parmensen chicken. The delivery was very nice and I just love the experience overall. Delivery time was not to long and I got what I purchased!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breaded Boneless Wings, Pepperoni Pizza
Cussed at and hung up on by an employee after they messed up a delivery! What world do we live in that this is acceptable behavior!
Service: 1
Ordered delivery and never received it. Called the store and their worker Veronica said there was nothing they could do and I wasn’t going to be able to get a refund even though I didn’t receive my fifty dollar order.
Service: 1
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