I’d give zero stars if I could, I placed a mobile order, waited over 30 mins. To be given half my order and when we told her a drink was missing prior to looking in the bag she goes and gets a different drink (then what I had just told her I needed.) I then said what was missing and was met with sighs and eye rolls. You chose to work there not me 🙂
When I asked if I would get the rest of my order I got more sighs so I told her to cancel it since I’d already been waiting 30 mins. She then added “come back Thursday with your receipt for a free meal.”
Weird i’d have to wait a few days to get something when I just wanted the things I had already paid for.
Definitely won’t be coming back for quite awhile.
Atmosphere: 1
Food: 1
Service: 1
steven parsley
Great stop on my late night drives after volleyball practice. Easy in and out. Very safe. The food is consistent and the service is great. I actually will choose to wait 15 minutes and get to this spot than the spot in mckinney which is along the route home.
Atmosphere: 5
Food: 5
Service: 5
A J
This sonic definitely needs some help there's a lady that's doing it all by herself taking the orders and bringing them out Come on management! Please get this lady some help or come in and help her out
Atmosphere: 3
Food: 5
Service: 4
Sarah Riise
The Sonic at 1412 Hebron Parkway near 121 in Carrollton Texas has gone HORRIBLY down hill in the last few months. Lids not on all the way, late pick ups, wrong straws, wrong food, etc. I was waiting over 20 minutes this morning and no other orders went out that I saw. My drink sat there the whole time and was watered down AND I received the wrong food order.
EDITED TO ADD: I have spoken to the manager several times. She is the one providing the worst service.
Atmosphere: 1
Food: 1
Service: 1
Casey Clutter
Usually love this sonic but i ordered 4 drinks and they handed me them seperatly then handed me a flat drink carrier to build myself, which i dont know how bc i don’t work for sonic. Then they tried to charge me for cheese sauce that i already ordered and then never brought it out. Really disappointed and will probably just go to a different one from now on 🤷🏻♀️ no
Atmosphere: 2
Food: 2
Service: 1
Ava Kee
Ordered our food needed to pay with Apple Pay, which have done at other locations and apparently their system was down after he took my phone in the building and then didn’t give us our food after we shot and waited
Scott Kimbrough
Food is fine. Workers are polite.
Problem is the kiosks, speakers and screens are broken.
Atmosphere: 3
Food: 5
Service: 5
Josh Oldfield
Sonic do better. Your prices go up and your staff is horrible. You get what you pay for. Pay better=get better!
Atmosphere: 1
Food: 1
Service: 1
Braxton Mills
Nice sonic
Atmosphere: 5
Food: 5
Service: 5
Adrian Bergkvist
Had to go in and out of the stalls pressing buttons until they worked, waited for 30 minutes (still currently waiting) TOOK 40 MINUTES BRO!!!!!
To be honest, I used to love coming to this Sonic. Been coming here for years, always enjoyed the service and the people. But ever since that Dionne Murphy took over, it’s gone straight downhill. Every single time I try to get a simple cup of coffee, it takes 15 minutes or more! Meanwhile, she’s just standing around doing nothing. I don’t know what happened to good work ethic, but it sure disappeared with her in charge. If the store got rid of her, maybe it would finally go back to being the Sonic we all used to love.
Elizabeth rowe
Waited 20 minutes for a single order of small mozzarella sticks. With an average number of cars there for 6:15 PM. No one should have to wait 20 minutes, especially when ordering a single item.
Food: 4
Service: 1
Austin Denson
It took over half an hour to get 2 drinks. What is happening here?
Atmosphere: 1
Food: 3
Service: 1
samantha weiner
So me and my boyfriend just went here. Tell me why The lady took our order and everything, and then when it was time to pay and we handed her our card, she took our card inside and then proceeded to tell us that the card reader is down after she already gave us our food. Didn’t even give us the food for free after the inconvenience. Also came out with her over the head headphones on. Super unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Ryan Garcia
Terrible service, waste of time.
I placed an online order at 4:15pm and arrived at this location at 4:20pm. After 45 minutes of waiting I went to the door to ask the staff to cancel my order and they tell me that they are backed up due to staff shortage and that I will have to call customer service to cancel my order. I understand being short handed but poor customer service is a choice. After waiting 45 minutes all I wanted to do was cancel my order and they couldn’t even do that. By the way I ordered 2 drinks and 2 snack wraps.
Save your money, time and frustrations and go somewhere else.
I’d give zero stars if I could, I placed a mobile order, waited over 30 mins. To be given half my order and when we told her a drink was missing prior to looking in the bag she goes and gets a different drink (then what I had just told her I needed.) I then said what was missing and was met with sighs and eye rolls. You chose to work there not me 🙂
When I asked if I would get the rest of my order I got more sighs so I told her to cancel it since I’d already been waiting 30 mins. She then added “come back Thursday with your receipt for a free meal.”
Weird i’d have to wait a few days to get something when I just wanted the things I had already paid for.
Definitely won’t be coming back for quite awhile.
Atmosphere: 1
Food: 1
Service: 1
Great stop on my late night drives after volleyball practice. Easy in and out. Very safe. The food is consistent and the service is great. I actually will choose to wait 15 minutes and get to this spot than the spot in mckinney which is along the route home.
Atmosphere: 5
Food: 5
Service: 5
This sonic definitely needs some help there's a lady that's doing it all by herself taking the orders and bringing them out Come on management! Please get this lady some help or come in and help her out
Atmosphere: 3
Food: 5
Service: 4
The Sonic at 1412 Hebron Parkway near 121 in Carrollton Texas has gone HORRIBLY down hill in the last few months. Lids not on all the way, late pick ups, wrong straws, wrong food, etc. I was waiting over 20 minutes this morning and no other orders went out that I saw. My drink sat there the whole time and was watered down AND I received the wrong food order.
EDITED TO ADD: I have spoken to the manager several times. She is the one providing the worst service.
Atmosphere: 1
Food: 1
Service: 1
Usually love this sonic but i ordered 4 drinks and they handed me them seperatly then handed me a flat drink carrier to build myself, which i dont know how bc i don’t work for sonic. Then they tried to charge me for cheese sauce that i already ordered and then never brought it out. Really disappointed and will probably just go to a different one from now on 🤷🏻♀️ no
Atmosphere: 2
Food: 2
Service: 1
Ordered our food needed to pay with Apple Pay, which have done at other locations and apparently their system was down after he took my phone in the building and then didn’t give us our food after we shot and waited
Food is fine. Workers are polite.
Problem is the kiosks, speakers and screens are broken.
Atmosphere: 3
Food: 5
Service: 5
Sonic do better. Your prices go up and your staff is horrible. You get what you pay for. Pay better=get better!
Atmosphere: 1
Food: 1
Service: 1
Nice sonic
Atmosphere: 5
Food: 5
Service: 5
Had to go in and out of the stalls pressing buttons until they worked, waited for 30 minutes (still currently waiting) TOOK 40 MINUTES BRO!!!!!
Service: 1
Restaurantji Recommends
To be honest, I used to love coming to this Sonic. Been coming here for years, always enjoyed the service and the people. But ever since that Dionne Murphy took over, it’s gone straight downhill. Every single time I try to get a simple cup of coffee, it takes 15 minutes or more! Meanwhile, she’s just standing around doing nothing. I don’t know what happened to good work ethic, but it sure disappeared with her in charge. If the store got rid of her, maybe it would finally go back to being the Sonic we all used to love.
Waited 20 minutes for a single order of small mozzarella sticks. With an average number of cars there for 6:15 PM. No one should have to wait 20 minutes, especially when ordering a single item.
Food: 4
Service: 1
It took over half an hour to get 2 drinks. What is happening here?
Atmosphere: 1
Food: 3
Service: 1
So me and my boyfriend just went here. Tell me why The lady took our order and everything, and then when it was time to pay and we handed her our card, she took our card inside and then proceeded to tell us that the card reader is down after she already gave us our food. Didn’t even give us the food for free after the inconvenience. Also came out with her over the head headphones on. Super unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Terrible service, waste of time.
I placed an online order at 4:15pm and arrived at this location at 4:20pm. After 45 minutes of waiting I went to the door to ask the staff to cancel my order and they tell me that they are backed up due to staff shortage and that I will have to call customer service to cancel my order. I understand being short handed but poor customer service is a choice. After waiting 45 minutes all I wanted to do was cancel my order and they couldn’t even do that. By the way I ordered 2 drinks and 2 snack wraps.
Save your money, time and frustrations and go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
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