On July 7, 2025 went and purchased 2 foot long subs, took one to my mother, when she unwrapped it there was a spider that jumped out and ran across the paper. I went and took the sandwich back got refunded for the one sandwich. Pretty sure we wont be eating at this location again.
Tasha Carroll
Ethan did a great job making my sandwich. Very friendly and knowledgeable
Atmosphere: 5
Food: 5
Service: 5
Jessica Garcia
First, of all order online and the order was not ready at the time promised. Secondly, the girl preparing my sandwich was touching over pan with gloves and went afterwards to add veggies to my sub without changing the gloves. Thirdly, when she handed me my order literally threw the sandwich to me making it fall on ground. When asked to get a refund because of her attitude I was told by a girl who claimed to be the manager of store and was extremely rude to me said It was my fault and refused to process refund or remake sub. Lastly, was told to call owner or manager by the name of Mariana Martinez and when I did o got no response other than please tex. Until now so refund no call back possible customer service from owners and managers . Will never order from this location again.
Yvie Majano
There was a young girl working there today that upon arrival she was just on her phone and touching her hair, she then proceeded to come up and asked what I wanted when I nicely asked to wash her hands as that super gross and unhygienic! She rolled her eyes and mumbled under her breath. I’m sorry but that is the number one thing you’re suppose to learn when you work handling food. Please get people with better customer service and common sense.
Miguel Gonzalez
Opens door late while open Sign is on and Manager gets an Attitude with me get it together lady.
Atmosphere: 1
Food: 5
Service: 1
Brett Boutwell
Avoid this place. They don't know what they're doing. I got a ham and turkey sandwich and there was 1 slice of ham and 1 slice of turkey. That's it.
Atmosphere: 1
Food: 1
Service: 1
My Truth
In the past 2-3 years, this location (Josey and Keller Springs). has really went downhill. The Portions have not only gotten smaller but it’s inconsistent. The “build” of the sandwich has gotten sloppier as well and the instructions I’ve given have not been followed a couple times now which means, I either (ordered) and had to still eat was given to me OR the person behind the line had to throw away a incomplete sandwich because their not working with pride and their full attention to hear the customers. Subway is a staple!!!! I was really hoping today’s order was great and it just slightly took my craving away. I will not be ordering or dining here again. *sad
Atmosphere: 3
Food: 1
Service: 1
Leyla Meza
Do not come here. Guy tried scamming me almost $6 extra and slow service
Atmosphere: 1
Food: 3
Service: 1
Josue Villarreal
Ordered a sandwich and then i remembered my coworker is allergic to some of the contents of this sandwich. They had cut the bun in half and toasted it by now. I asked that they please cancel that sanwich and make me another. Lady behind the register said “no, we will not make you another sandich” “you asked for this sanwich at the biggining of the line, you will pay for this one.” No thanks, i did not buy anything. Get yourself another job, you should not be anywhere dealing with buying customers. This happened 09/09/24 @ 11:55am. Location on 2145 N. Josey Ln. #112. Complaint to BBB on its way.
Atmosphere: 1
Service: 1
Jean B
This location, first off why have a phone if you’re not going to answer it!! I called all day and night no answer!!!Next, your food made my daughter and SEVERAL other students violently SICK. ? yes FOOD POISONING!! All ended up in the ER. Now I don’t know what kind of refrigeration system you have or if it’s just not a sanitary location and the manager doesn’t care for the safety of its customers and employees. Be careful where you eat! My daughter is still very ill. Not a happy mother!!
I will never return to this store again! Not only did they not make my sandwich the right way. I ordered one with extra meat and normally they put on the meat. But not this store. If you don’t have enough meat then just say call me or refund my damn money. Everything can be avoided if people just communicate. Like crap it’s not hard! When I called to ask to either make a new one or return my money. No one answered my calls and I have called over 10 times trying to get ahold of someone. Clearly no one wants to answer their phones or even the person at the end of the receipt. Don’t leave your number on crap if you’re not gonna answer the damn phone.
Atmosphere: 1
Food: 1
Service: 1
Aaron Spears
I don't do this often but, suddenly, all the low reviews for your restaurant make sense. I come to this Subway because it's the most conveniently located to my home. I ordered a head online. I arrived at the location 20min later, go inside, pick up my order- no hiccups. I get home...hiccup.
I ordered 2 of the sweet onion subs, but I ordered them with different builds. When I get home, both subs were built exactly the same. 1 had ingredients I didn't want, and was missing ingredients. The other was ordered with extra protein that wasn't on the sandwich. I took them back to the restaurant to be remade and everything went wrong from there.
I gave both sandwiches back to the employee (Yamera). She never looked at the sandwiches; instead she immediately begin to argue with me that they were made correctly. Why would I be back if they were? She refused to remake the sandwiches. She even refused to add the missing ingredients to the 1 sub. She was not helpful at all. I chose to leave instead of arguing with her. As I'm leaving, she says to me "thank you for letting me make it right." She made nothing right.
No manager was present, so there was no one else to talk to. This was overall frustrating. You only have 2 jobs; to make the orders right and provide good customer service. This team did neither.
Atmosphere: 1
Food: 4
Service: 1
Michael Sites
Smiles and politeness should not be expected.
Atmosphere: 3
Food: 3
Service: 2
KAYLA SMITH
I continue to go to this location because of Natalia she has great customer service and always makes my sandwich perfect. The manager is soooo rude and throws your sandwich together! Go to this location ask for Natalia to make it!
Atmosphere: 1
Food: 2
Service: 1
Po
I paid for double meat +3 and just because I ordered a pick up and cannot see how much meat your putting in, it does not mean your customers are stupid. Why are charge double meat when you only gonna put normal portion? Frigging theives. I am putting a claim to the franchise.
On July 7, 2025 went and purchased 2 foot long subs, took one to my mother, when she unwrapped it there was a spider that jumped out and ran across the paper. I went and took the sandwich back got refunded for the one sandwich. Pretty sure we wont be eating at this location again.
Ethan did a great job making my sandwich. Very friendly and knowledgeable
Atmosphere: 5
Food: 5
Service: 5
First, of all order online and the order was not ready at the time promised. Secondly, the girl preparing my sandwich was touching over pan with gloves and went afterwards to add veggies to my sub without changing the gloves. Thirdly, when she handed me my order literally threw the sandwich to me making it fall on ground. When asked to get a refund because of her attitude I was told by a girl who claimed to be the manager of store and was extremely rude to me said It was my fault and refused to process refund or remake sub. Lastly, was told to call owner or manager by the name of Mariana Martinez and when I did o got no response other than please tex. Until now so refund no call back possible customer service from owners and managers . Will never order from this location again.
There was a young girl working there today that upon arrival she was just on her phone and touching her hair, she then proceeded to come up and asked what I wanted when I nicely asked to wash her hands as that super gross and unhygienic! She rolled her eyes and mumbled under her breath. I’m sorry but that is the number one thing you’re suppose to learn when you work handling food. Please get people with better customer service and common sense.
Opens door late while open Sign is on and Manager gets an Attitude with me get it together lady.
Atmosphere: 1
Food: 5
Service: 1
Avoid this place. They don't know what they're doing. I got a ham and turkey sandwich and there was 1 slice of ham and 1 slice of turkey. That's it.
Atmosphere: 1
Food: 1
Service: 1
In the past 2-3 years, this location (Josey and Keller Springs). has really went downhill. The Portions have not only gotten smaller but it’s inconsistent. The “build” of the sandwich has gotten sloppier as well and the instructions I’ve given have not been followed a couple times now which means, I either (ordered) and had to still eat was given to me OR the person behind the line had to throw away a incomplete sandwich because their not working with pride and their full attention to hear the customers. Subway is a staple!!!! I was really hoping today’s order was great and it just slightly took my craving away. I will not be ordering or dining here again. *sad
Atmosphere: 3
Food: 1
Service: 1
Do not come here. Guy tried scamming me almost $6 extra and slow service
Atmosphere: 1
Food: 3
Service: 1
Ordered a sandwich and then i remembered my coworker is allergic to some of the contents of this sandwich. They had cut the bun in half and toasted it by now. I asked that they please cancel that sanwich and make me another. Lady behind the register said “no, we will not make you another sandich” “you asked for this sanwich at the biggining of the line, you will pay for this one.” No thanks, i did not buy anything. Get yourself another job, you should not be anywhere dealing with buying customers. This happened 09/09/24 @ 11:55am. Location on 2145 N. Josey Ln. #112. Complaint to BBB on its way.
Atmosphere: 1
Service: 1
This location, first off why have a phone if you’re not going to answer it!! I called all day and night no answer!!!Next, your food made my daughter and SEVERAL other students violently SICK. ? yes FOOD POISONING!! All ended up in the ER. Now I don’t know what kind of refrigeration system you have or if it’s just not a sanitary location and the manager doesn’t care for the safety of its customers and employees. Be careful where you eat! My daughter is still very ill. Not a happy mother!!
Food: 1
Restaurantji Recommends
I will never return to this store again! Not only did they not make my sandwich the right way. I ordered one with extra meat and normally they put on the meat. But not this store. If you don’t have enough meat then just say call me or refund my damn money. Everything can be avoided if people just communicate. Like crap it’s not hard! When I called to ask to either make a new one or return my money. No one answered my calls and I have called over 10 times trying to get ahold of someone. Clearly no one wants to answer their phones or even the person at the end of the receipt. Don’t leave your number on crap if you’re not gonna answer the damn phone.
Atmosphere: 1
Food: 1
Service: 1
I don't do this often but, suddenly, all the low reviews for your restaurant make sense. I come to this Subway because it's the most conveniently located to my home. I ordered a head online. I arrived at the location 20min later, go inside, pick up my order- no hiccups. I get home...hiccup.
I ordered 2 of the sweet onion subs, but I ordered them with different builds. When I get home, both subs were built exactly the same. 1 had ingredients I didn't want, and was missing ingredients. The other was ordered with extra protein that wasn't on the sandwich. I took them back to the restaurant to be remade and everything went wrong from there.
I gave both sandwiches back to the employee (Yamera). She never looked at the sandwiches; instead she immediately begin to argue with me that they were made correctly. Why would I be back if they were? She refused to remake the sandwiches. She even refused to add the missing ingredients to the 1 sub. She was not helpful at all. I chose to leave instead of arguing with her. As I'm leaving, she says to me "thank you for letting me make it right." She made nothing right.
No manager was present, so there was no one else to talk to. This was overall frustrating. You only have 2 jobs; to make the orders right and provide good customer service. This team did neither.
Atmosphere: 1
Food: 4
Service: 1
Smiles and politeness should not be expected.
Atmosphere: 3
Food: 3
Service: 2
I continue to go to this location because of Natalia she has great customer service and always makes my sandwich perfect. The manager is soooo rude and throws your sandwich together!
Go to this location ask for Natalia to make it!
Atmosphere: 1
Food: 2
Service: 1
I paid for double meat +3 and just because I ordered a pick up and cannot see how much meat your putting in, it does not mean your customers are stupid. Why are charge double meat when you only gonna put normal portion? Frigging theives. I am putting a claim to the franchise.
Atmosphere: 1
Food: 1
Service: 1
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