Absolute nonsense. Put online order in, went in, both employees were smoking pot, took 15mins to acknowledge anyone at the counter, spoke/understood 0 English, and then proceeded to hand over a burnt brick of a bread with a small amount of anything. (paid for extra meat and cheese) after 45 MINS sitting in the one table that didn't have trash and questionable substances on it. Love spending $15+ for this.
Atmosphere: 1
Food: 1
Service: 1
Patrick C (KyoAkita)
The last 3 times I've been here I've gotten terrible service. Completely ignored by staff. I came in at 8:30 this past Sunday and literally they didn't even acknowledge me. I came in to get an online order and they hadn't even started it. The kids were sitting around in an empty store doing nothing. I had to wait for two people to get there sandwichs and me to have to raise my voice to even have the kid acknowledge that I'd even said anything to him about a food pickup. Wouldn't even complain if this wasn't literally the 3rd time in a row at this location I had this issue. Their manager or regional really needs to come review this place. It's a MESS
Atmosphere: 1
Food: 1
Service: 1
Lloyd B
Horrible service. The past two orders were online and when I got there, they hadn't even started the order yet. 45 minutes passed from the time I placed the order until they handed my my sandwich. And this time, they were out of everything. No flatbread. No avocados. No turkey. And they still managed to get the order wrong on BOTH sandwiches despite having it printed on the online order receipt. Three employees: one doing absolutely nothing. The other confused and slow. And the other didn't give a crap. Definitely ranks among worst-managed restaurants I've ever seen.
Atmosphere: 1
Food: 3
Service: 1
Victor Eumana
9:10 am not even open
Herberth Ramos
Frustrating Service and Misleading Prices
There was confusion when it came to the employee taking the order like what bread and they would ask multiple times. Asked if they had a spicy cheese said no? Even tho they had pepper jack. Asked for all veggies processed to close the sandwich.
Also their price on the menu is different than what they charge. The menu has it for $8.89 for a turkey sub footlong. They charged me $9.29. I asked about that and they said their prices changed a month ago. I asked if I can get it like that since they have it for that price and I got told no they don't control the price change. Maybe change your sign???
Atmosphere: 1
Food: 3
Service: 1
The Mr. Johnson
First time here, orderd online... Guy asked me if it was my order and proceeded to tell me they were out of chicken and rhe bread i wanted. I asked for a refund, he had to call his manager.
He talks to his manager and his manager informed him there was more chicken and there was fresh bread already made, (in plain sight I might add)
This guy doesn't not want to work here. The way he threw the sandwhich together, without adding my extras pissed me off the whole time he was preparing it. I refuse to eat this, and I will be bringing it back in for the manager. Literally the worst experience I've ever encountered at a subway. I hate I stopped here
Edit/update: I took the food back to the manager just now and he gave a refund with no problem and apologized. I can appreciate that.
Atmosphere: 1
Food: 1
Service: 1
Hyunsook Park
I sometimes stop by this store on Sunday mornings before work to buy a sandwich for lunch. Yesterday, on Sunday morning, the woman working there was very rude. When I tried to pay with my e-gift card, she told me that my card did not work.
What upset me the most was not the card issue but her attitude. She acted as if helping me was such a bother.
That same evening, just to check, I went to another Subway location in Carrollton and ordered a sandwich. At that store, my e-gift card worked perfectly without any problem.
I don’t understand why my card didn’t work at your store. ? But what really upset me was the rude attitude of the employee.
Jared Nelson
Do not try to order online and pick up here. I ordered a ham and pepper jack sandwich toasted with honey mustard, pickles, and banana peppers. Not only was it not toasted they put mayo, lettuce, and ham only. I ordered chips too but they seemed to get mad when I tried to grab them.
Atmosphere: 1
Food: 1
Service: 1
Jose Jimenez
Terrible service they messed up by not making my order and then had me wait for over 30mins. Horrible service will not be back here it sucks.
Atmosphere: 2
Food: 3
Service: 1
Shannon Baker
On July 7, 2025 went and purchased 2 foot long subs, took one to my mother, when she unwrapped it there was a spider that jumped out and ran across the paper. I went and took the sandwich back got refunded for the one sandwich. Pretty sure we wont be eating at this location again.
Ethan did a great job making my sandwich. Very friendly and knowledgeable
Atmosphere: 5
Food: 5
Service: 5
Jessica Garcia
First, of all order online and the order was not ready at the time promised. Secondly, the girl preparing my sandwich was touching over pan with gloves and went afterwards to add veggies to my sub without changing the gloves. Thirdly, when she handed me my order literally threw the sandwich to me making it fall on ground. When asked to get a refund because of her attitude I was told by a girl who claimed to be the manager of store and was extremely rude to me said It was my fault and refused to process refund or remake sub. Lastly, was told to call owner or manager by the name of Mariana Martinez and when I did o got no response other than please tex. Until now so refund no call back possible customer service from owners and managers . Will never order from this location again.
Yvie Majano
There was a young girl working there today that upon arrival she was just on her phone and touching her hair, she then proceeded to come up and asked what I wanted when I nicely asked to wash her hands as that super gross and unhygienic! She rolled her eyes and mumbled under her breath. I’m sorry but that is the number one thing you’re suppose to learn when you work handling food. Please get people with better customer service and common sense.
Miguel Gonzalez
Opens door late while open Sign is on and Manager gets an Attitude with me get it together lady.
Atmosphere: 1
Food: 5
Service: 1
Brett Boutwell
Avoid this place. They don't know what they're doing. I got a ham and turkey sandwich and there was 1 slice of ham and 1 slice of turkey. That's it.
Absolute nonsense. Put online order in, went in, both employees were smoking pot, took 15mins to acknowledge anyone at the counter, spoke/understood 0 English, and then proceeded to hand over a burnt brick of a bread with a small amount of anything. (paid for extra meat and cheese) after 45 MINS sitting in the one table that didn't have trash and questionable substances on it. Love spending $15+ for this.
Atmosphere: 1
Food: 1
Service: 1
The last 3 times I've been here I've gotten terrible service. Completely ignored by staff. I came in at 8:30 this past Sunday and literally they didn't even acknowledge me. I came in to get an online order and they hadn't even started it. The kids were sitting around in an empty store doing nothing. I had to wait for two people to get there sandwichs and me to have to raise my voice to even have the kid acknowledge that I'd even said anything to him about a food pickup. Wouldn't even complain if this wasn't literally the 3rd time in a row at this location I had this issue. Their manager or regional really needs to come review this place. It's a MESS
Atmosphere: 1
Food: 1
Service: 1
Horrible service. The past two orders were online and when I got there, they hadn't even started the order yet. 45 minutes passed from the time I placed the order until they handed my my sandwich. And this time, they were out of everything. No flatbread. No avocados. No turkey. And they still managed to get the order wrong on BOTH sandwiches despite having it printed on the online order receipt. Three employees: one doing absolutely nothing. The other confused and slow. And the other didn't give a crap. Definitely ranks among worst-managed restaurants I've ever seen.
Atmosphere: 1
Food: 3
Service: 1
9:10 am not even open
Frustrating Service and Misleading Prices
There was confusion when it came to the employee taking the order like what bread and they would ask multiple times. Asked if they had a spicy cheese said no? Even tho they had pepper jack. Asked for all veggies processed to close the sandwich.
Also their price on the menu is different than what they charge. The menu has it for $8.89 for a turkey sub footlong. They charged me $9.29. I asked about that and they said their prices changed a month ago. I asked if I can get it like that since they have it for that price and I got told no they don't control the price change. Maybe change your sign???
Atmosphere: 1
Food: 3
Service: 1
First time here, orderd online... Guy asked me if it was my order and proceeded to tell me they were out of chicken and rhe bread i wanted. I asked for a refund, he had to call his manager.
He talks to his manager and his manager informed him there was more chicken and there was fresh bread already made, (in plain sight I might add)
This guy doesn't not want to work here. The way he threw the sandwhich together, without adding my extras pissed me off the whole time he was preparing it. I refuse to eat this, and I will be bringing it back in for the manager. Literally the worst experience I've ever encountered at a subway. I hate I stopped here
Edit/update: I took the food back to the manager just now and he gave a refund with no problem and apologized. I can appreciate that.
Atmosphere: 1
Food: 1
Service: 1
I sometimes stop by this store on Sunday mornings before work to buy a sandwich for lunch. Yesterday, on Sunday morning, the woman working there was very rude. When I tried to pay with my e-gift card, she told me that my card did not work.
What upset me the most was not the card issue but her attitude. She acted as if helping me was such a bother.
That same evening, just to check, I went to another Subway location in Carrollton and ordered a sandwich. At that store, my e-gift card worked perfectly without any problem.
I don’t understand why my card didn’t work at your store. ? But what really upset me was the rude attitude of the employee.
Do not try to order online and pick up here. I ordered a ham and pepper jack sandwich toasted with honey mustard, pickles, and banana peppers. Not only was it not toasted they put mayo, lettuce, and ham only. I ordered chips too but they seemed to get mad when I tried to grab them.
Atmosphere: 1
Food: 1
Service: 1
Terrible service they messed up by not making my order and then had me wait for over 30mins. Horrible service will not be back here it sucks.
Atmosphere: 2
Food: 3
Service: 1
On July 7, 2025 went and purchased 2 foot long subs, took one to my mother, when she unwrapped it there was a spider that jumped out and ran across the paper. I went and took the sandwich back got refunded for the one sandwich. Pretty sure we wont be eating at this location again.
Restaurantji Recommends
Ethan did a great job making my sandwich. Very friendly and knowledgeable
Atmosphere: 5
Food: 5
Service: 5
First, of all order online and the order was not ready at the time promised. Secondly, the girl preparing my sandwich was touching over pan with gloves and went afterwards to add veggies to my sub without changing the gloves. Thirdly, when she handed me my order literally threw the sandwich to me making it fall on ground. When asked to get a refund because of her attitude I was told by a girl who claimed to be the manager of store and was extremely rude to me said It was my fault and refused to process refund or remake sub. Lastly, was told to call owner or manager by the name of Mariana Martinez and when I did o got no response other than please tex. Until now so refund no call back possible customer service from owners and managers . Will never order from this location again.
There was a young girl working there today that upon arrival she was just on her phone and touching her hair, she then proceeded to come up and asked what I wanted when I nicely asked to wash her hands as that super gross and unhygienic! She rolled her eyes and mumbled under her breath. I’m sorry but that is the number one thing you’re suppose to learn when you work handling food. Please get people with better customer service and common sense.
Opens door late while open Sign is on and Manager gets an Attitude with me get it together lady.
Atmosphere: 1
Food: 5
Service: 1
Avoid this place. They don't know what they're doing. I got a ham and turkey sandwich and there was 1 slice of ham and 1 slice of turkey. That's it.
Atmosphere: 1
Food: 1
Service: 1
Loading...