"The broth at this hot pot restaurant isn't authentic. When you enter, there's no traditional hot pot aroma. The taste isn't even as good as store-bought broth. The dipping sauces don't feel fresh, and after eating, I don't feel very comfortable in my stomach."
Jeff Collins
I just moved here from PA and I was thrilled to see there was a Volcano location nearby after my experiences at the North Wales PA location! Unfortunately, they are vastly different which was disappointing. For starters, service: our waitress brought us our soup bases and drinks, but didn't bring us any plates or utensils and I had to get them myself. I think she may have been new, because when applying new paper to our grill, she seemed clumsy compared to what I've seen previously and it kind of made a mess of the grill itself. Secondly, food: the selection of bbq meats is much smaller compared to what I'm used to, and the quality is much lower. The short ribs in particular, my personal favorite, was all bones and gristle, and the meat that was there was very dark like it was old. The only chicken option was spicy, rather than the BBQ chicken option they also had at my old location. The atmosphere was nice, if a little cramped. That wouldn't have been a problem for me if it weren't for 3-4 members of staff working at the same table and blocking the walkways constantly, there were several times that I almost spilled what I was carrying back to my table because I was cut off or bumped into.I absolutely love this format of hotpot/kbbq, but I'm not sure I'll be returning after this experience. I spoke very highly of this place to my wife and she was pretty disappointed because it didn't match what I'd said about it.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: BBQ, Hot Pot
Kraang
Quality service and ingredientsWheelchair accessibility: Very accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tom Yum, BBQ, Hot Pot
Arturo Garcia Hernandez
Very rich
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood, BBQ, Hot Pot
Oscar Garcia
It's a lot of good!
Atmosphere: 5
Doug Hunt
Everything was fantastic. Definitely going back again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood Protein Options, Seafood, Hot Pot, Squid
mglock
worst hot pot place i’ve ever been to in my life. only place you walk in hours before and they nothing you need. i would’ve left without paying for nothing honestly
Atmosphere: 1
Food: 1
Service: 1
Shelby Dodd
Fun & delicious spot!! First time here and it was great! Wish there were more vegetables to choose from on conveyor belt. Other than that- delicious! Will be back
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Seafood, BBQ, Hot Pot
Pooja Desai
I drove an hour to come here cause I heard good things about this place. Unfortunately, they don’t have a lot of veggie options and overall the atmosphere gave me anxiety. My soup turned bitter after some time and the bbq chicken was too sugary. However, the shrimp was well marinated. I’m not too keen on coming again.
Atmosphere: 1
Food: 1
Service: 3
Victoria Quynh
FOOD INSTAGRAM: @northtx.gemz••••? WHAT THEY’RE KNOWN FOR: all you can eat hot pot and Korean bbq! I believe it’s a Californian franchise brought to Texas.? THE VIBE: spacious and comfortable. Definitely go on a weekday because reviews said at night the wait is way too long.? PRICE: $32 AYCE per person!? WOULD I COME BACK? Yes!••••Overall Rating: 10/10- I will say the other ratings on Google and Yelp scared me but it seems like the unhappy customers came on a busy weekend day. However, our experience was amazing! Great service, the girl and boy served there were super attentive and sweet! We felt very welcomed.- The broth was amazing actually! @fatimaramos___ got the spicy broth which had that authentic Sichuan peppercorn taste (which I personally don’t like but I know people love) and she loved it! I got the Tom yum broth and it was so delicious as well!!! I loved my broth a lot.- I’ve been to Manna hot pot across the street twice and was not a fan those two times. I’ve been to Hadilao hot pot which I’m sure is way better quality (literally $120 for two people if you go) but VOLCANO HOT POT IS THE BEST IVE HAD SO FAR! It’s not the best quality, but it’s definitely the most delicious.
My family always eat out at least 2-3 times a week and we were never being charge for a 2 years old. The manager said because our 2 years old “is tall for her age” and met their height charge so they are charging my 2 years old half price which is $16. How much can a 2 year years old eat? I have been to so many ayce hotpot and bbq and none of them charge for 2 and under.
Atmosphere: 3
Food: 4
Service: 1
Yury & Ray Jones
Everything tastes good. The only reason why I’m giving it a 4 star is because they should have more options on the conveyor belt .
Atmosphere: 5
Food: 5
Service: 5
Joshua Phillips
I found my new favorite place. I live in Houston and went to this location. While in Dallas for work with a few coworkers. I will most definitely visit the one in sugarland soon!
Atmosphere: 5
Food: 5
Service: 5
Paul Huynh
Review to come, big disappointment! Totally messed up our birthday plans tonight.
chamomile le
I recently had a disappointing experience at this restaurant with my family. Despite waiting for over 45 minutes for a reserved table for 6, we were informed that the table was already reserved. We were then offered another table in the midst of another group's dinner. That could mean another 45-60' waiting. While waiting, we overheard the manager reserving the same table for a different group, assuming we didn't understand Chinese. When questioned, the supervisor claimed the reservation was made two hours prior, which was untrue. This lack of transparency and unfair treatment left us thoroughly disappointed, and we won't be returning.
"The broth at this hot pot restaurant isn't authentic. When you enter, there's no traditional hot pot aroma. The taste isn't even as good as store-bought broth. The dipping sauces don't feel fresh, and after eating, I don't feel very comfortable in my stomach."
I just moved here from PA and I was thrilled to see there was a Volcano location nearby after my experiences at the North Wales PA location! Unfortunately, they are vastly different which was disappointing. For starters, service: our waitress brought us our soup bases and drinks, but didn't bring us any plates or utensils and I had to get them myself. I think she may have been new, because when applying new paper to our grill, she seemed clumsy compared to what I've seen previously and it kind of made a mess of the grill itself. Secondly, food: the selection of bbq meats is much smaller compared to what I'm used to, and the quality is much lower. The short ribs in particular, my personal favorite, was all bones and gristle, and the meat that was there was very dark like it was old. The only chicken option was spicy, rather than the BBQ chicken option they also had at my old location. The atmosphere was nice, if a little cramped. That wouldn't have been a problem for me if it weren't for 3-4 members of staff working at the same table and blocking the walkways constantly, there were several times that I almost spilled what I was carrying back to my table because I was cut off or bumped into.I absolutely love this format of hotpot/kbbq, but I'm not sure I'll be returning after this experience. I spoke very highly of this place to my wife and she was pretty disappointed because it didn't match what I'd said about it.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: BBQ, Hot Pot
Quality service and ingredientsWheelchair accessibility: Very accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tom Yum, BBQ, Hot Pot
Very rich
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood, BBQ, Hot Pot
It's a lot of good!
Atmosphere: 5
Everything was fantastic. Definitely going back again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood Protein Options, Seafood, Hot Pot, Squid
worst hot pot place i’ve ever been to in my life. only place you walk in hours before and they nothing you need. i would’ve left without paying for nothing honestly
Atmosphere: 1
Food: 1
Service: 1
Fun & delicious spot!! First time here and it was great! Wish there were more vegetables to choose from on conveyor belt. Other than that- delicious! Will be back
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Seafood, BBQ, Hot Pot
I drove an hour to come here cause I heard good things about this place. Unfortunately, they don’t have a lot of veggie options and overall the atmosphere gave me anxiety. My soup turned bitter after some time and the bbq chicken was too sugary. However, the shrimp was well marinated. I’m not too keen on coming again.
Atmosphere: 1
Food: 1
Service: 3
FOOD INSTAGRAM: @northtx.gemz••••? WHAT THEY’RE KNOWN FOR: all you can eat hot pot and Korean bbq! I believe it’s a Californian franchise brought to Texas.? THE VIBE: spacious and comfortable. Definitely go on a weekday because reviews said at night the wait is way too long.? PRICE: $32 AYCE per person!? WOULD I COME BACK? Yes!••••Overall Rating: 10/10- I will say the other ratings on Google and Yelp scared me but it seems like the unhappy customers came on a busy weekend day. However, our experience was amazing! Great service, the girl and boy served there were super attentive and sweet! We felt very welcomed.- The broth was amazing actually! @fatimaramos___ got the spicy broth which had that authentic Sichuan peppercorn taste (which I personally don’t like but I know people love) and she loved it! I got the Tom yum broth and it was so delicious as well!!! I loved my broth a lot.- I’ve been to Manna hot pot across the street twice and was not a fan those two times. I’ve been to Hadilao hot pot which I’m sure is way better quality (literally $120 for two people if you go) but VOLCANO HOT POT IS THE BEST IVE HAD SO FAR! It’s not the best quality, but it’s definitely the most delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tom Yum, BBQ, Hot Pot
Restaurantji Recommends
My family always eat out at least 2-3 times a week and we were never being charge for a 2 years old. The manager said because our 2 years old “is tall for her age” and met their height charge so they are charging my 2 years old half price which is $16. How much can a 2 year years old eat? I have been to so many ayce hotpot and bbq and none of them charge for 2 and under.
Atmosphere: 3
Food: 4
Service: 1
Everything tastes good. The only reason why I’m giving it a 4 star is because they should have more options on the conveyor belt .
Atmosphere: 5
Food: 5
Service: 5
I found my new favorite place. I live in Houston and went to this location. While in Dallas for work with a few coworkers. I will most definitely visit the one in sugarland soon!
Atmosphere: 5
Food: 5
Service: 5
Review to come, big disappointment! Totally messed up our birthday plans tonight.
I recently had a disappointing experience at this restaurant with my family. Despite waiting for over 45 minutes for a reserved table for 6, we were informed that the table was already reserved. We were then offered another table in the midst of another group's dinner. That could mean another 45-60' waiting. While waiting, we overheard the manager reserving the same table for a different group, assuming we didn't understand Chinese. When questioned, the supervisor claimed the reservation was made two hours prior, which was untrue. This lack of transparency and unfair treatment left us thoroughly disappointed, and we won't be returning.