Always a great burger. Fries were extra salty though today ;-(
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Regular Fries, Hamburger
Jasmine Flores
Placed my order online and walked right in for my order. Staff greeted me and were nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Fries, Hamburger
Ashley Boren
Rarely every come to FGs because it's so expensive, haven't been in probably two years, but wanted to treat myself after having a new baby. Ordered two burgers, two milkshakes and fries to go. My milkshakes were given to me before my food so the whipped cream deflated and they started melting. Burger bun was so soggy it was almost liquid, they also apparently switched to steak fries which were soggy and raw tasting. Milkshakes weren't labeled so we had to taste test them to figure out which one belonged to which person. For over $40 I expect more. Probably won't be back for another couple of years.
Atmosphere: 2
Food: 1
Service: 2
Johnnie Glover
Absolutely unacceptable! Half way through a double cheeseburger I noticed the top Patty was pink so I took it out and it was BLOODY! I immediately showed the guy who was cleaning the lobby, the same person who actually took my order. He apologized and has them remake the order. The other person who is with me didn’t even want to finish. Don’t understand how one patty was done and the other was under cooked and blooding. The manager didn’t even approach or at least apologized. My Order number was 88
Food: 1
Service: 1
Alexander Trevino
Something told me to check this places reviews before I went. Luckily I did I had a gut feeling that the service was horrible and the place was dirty. Based on these reviews I am not about to pay over price for a burger and on top of that have rude staff on top of that. I’ll take my business to the mom-and-pop shops, I hear Royal burgers are good.
Francisco Bernal
Online ordering process was pretty straightforward. The pickup process takes much longer than expected. You place the order, click the link to let them know you are on your way, click to say you have arrived, go to the pickup line and let them know you have arrived...........and wait. Almost seems like all you have done is prepaid for your order while they barely get started on it after you arrive. May as well just order when you get there.As for the food? Ordered a plain bacon chzbrgr with an extra patty. With tax, a small tip my total was over 17 bucks. No fries, no drinks, nohing else.The price isn't a dealbreaker. Ill gladly pay more for some yummy food, especially a great burger. This wasn't it. It wasn't terrible, just ok. As silly as it sounds, it tasted just like a Wendy's triple with bacon, just 5 to 6 dollars more expensive. The cheese was melted and kind of stuck to the wrapper. The bun was kind of smashed. It looked a little sloppy, but i like that look in a burger so no complaints there.But again, the taste is pretty unremarkable. Bacon was a minimal amount, overdone and broken into pieces. I personally dislike bacon cooked this way.Overall, the value simply isn't there. It isn't terrible, but average. Again, similar to Wendy's, which isn't bad, but not what you expect at that price point.Place was clean and well lit. Probably won't be back.
Atmosphere: 4
Food: 3
Service: 3
S Gonzalez
I promise I don’t like to leave negative reviews but yeah, no. Just no. The young lady who took my order was great. But, that’s where it ends. Lettuce wrapped burger: patties had zero flavor. Fries: soggy, super oily and very salty. Drink: they were out of almost all drinks. Seriously though. So I went with Coke Zero because on one machine that’s all it had. Tasted like carbonated water. Ok went to the other machine. Got Sprite. Once again carbonated water. Sigh. Threw it out again and filled with Diet Dr. Pepper, only option left. Carbonated water! Pretty upset at this point so I just didn’t mess with the drink stations anymore. Sadly it doesn’t end there. Proceeded to get ketchup while I waited. The ketchup dispenser was empty. I just emptied ketchup packets in the container I had touched; as last resort. One of the female employees, not the cashier, had AirPods on with a face showing she couldn’t care less. Maybe she could.A customer was about to get ketchup so I told her that it was empty and that female employee heard me and rolled her eyes although I did not direct the comment at her. She just overheard me and when I turned she was staring at me I guess to show he heard me. Lol that’s insane.I don’t complain so I didn’t say anything and kept to myself but was contemplating whether I should just ask for my refund. Again I don’t like to cause a scene so I just took my food and left. Hopefully it was just the employees on this shift, which was around 6pm today. As a first timer at a Five Guys, I don’t think I will ever go back. Specially for the $23 dollars I paid for a double lettuce wrapped burger, small fries, and small carbonated water, I mean drink. $$$.
Atmosphere: 1
Food: 1
Service: 3
Edgar Martínez
Vegetarian options: Sandwich
Atmosphere: 4
Food: 5
Service: 4
Lucas Campanile
Literally would rate lower if possibleGet burger buns for your restaurant! Why am I finding out you have no buns after my food gets here. I'm assuming they pay the people there nothing because they sure act like it.
Don't know how or why they rate 4 stars. Had lunch today .Burger was not worth $11.00 just for the burger. $8.00 for fries. Wife and I both agree burger flavor was OK but not the value they
Atmosphere: 2
Food: 1
Service: 2
Dusty Smith
Not sure what has happened to 5 guys but the burgers were awful this visit. Both drink machines were not working properly. They dispensed only carbonated water. No syrup. It didn't matter what you chose.
Atmosphere: 3
Food: 2
Service: 5
Cassandra is asking Y'all to Let GOD Save Your Soul
DECEMBER 7, 2023Cedar Hill, TXThe Staff Was Very Professional & FRIENDLY♡(the fries are flimsy & a little soggy)Crispy up the fries with clean/fresh cooking oil frequently and they will be THE BEST EATERY ♡
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburgers with the Works, Bacon Cheeseburger
Tanya B.
Burgers taste good but their tiny for the price. Their fries are great. You get to choose from a large variety of toppings which is nice. Service is mediocre.
mike womack
Food was wrong disgustingly maintained restaurant and restrooms and the service was horrible. Won’t be back. Ever.
Always a great burger. Fries were extra salty though today ;-(
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Regular Fries, Hamburger
Placed my order online and walked right in for my order. Staff greeted me and were nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Fries, Hamburger
Rarely every come to FGs because it's so expensive, haven't been in probably two years, but wanted to treat myself after having a new baby. Ordered two burgers, two milkshakes and fries to go. My milkshakes were given to me before my food so the whipped cream deflated and they started melting. Burger bun was so soggy it was almost liquid, they also apparently switched to steak fries which were soggy and raw tasting. Milkshakes weren't labeled so we had to taste test them to figure out which one belonged to which person. For over $40 I expect more. Probably won't be back for another couple of years.
Atmosphere: 2
Food: 1
Service: 2
Absolutely unacceptable! Half way through a double cheeseburger I noticed the top Patty was pink so I took it out and it was BLOODY! I immediately showed the guy who was cleaning the lobby, the same person who actually took my order. He apologized and has them remake the order. The other person who is with me didn’t even want to finish. Don’t understand how one patty was done and the other was under cooked and blooding. The manager didn’t even approach or at least apologized. My Order number was 88
Food: 1
Service: 1
Something told me to check this places reviews before I went. Luckily I did I had a gut feeling that the service was horrible and the place was dirty. Based on these reviews I am not about to pay over price for a burger and on top of that have rude staff on top of that. I’ll take my business to the mom-and-pop shops, I hear Royal burgers are good.
Online ordering process was pretty straightforward. The pickup process takes much longer than expected. You place the order, click the link to let them know you are on your way, click to say you have arrived, go to the pickup line and let them know you have arrived...........and wait. Almost seems like all you have done is prepaid for your order while they barely get started on it after you arrive. May as well just order when you get there.As for the food? Ordered a plain bacon chzbrgr with an extra patty. With tax, a small tip my total was over 17 bucks. No fries, no drinks, nohing else.The price isn't a dealbreaker. Ill gladly pay more for some yummy food, especially a great burger. This wasn't it. It wasn't terrible, just ok. As silly as it sounds, it tasted just like a Wendy's triple with bacon, just 5 to 6 dollars more expensive. The cheese was melted and kind of stuck to the wrapper. The bun was kind of smashed. It looked a little sloppy, but i like that look in a burger so no complaints there.But again, the taste is pretty unremarkable. Bacon was a minimal amount, overdone and broken into pieces. I personally dislike bacon cooked this way.Overall, the value simply isn't there. It isn't terrible, but average. Again, similar to Wendy's, which isn't bad, but not what you expect at that price point.Place was clean and well lit. Probably won't be back.
Atmosphere: 4
Food: 3
Service: 3
I promise I don’t like to leave negative reviews but yeah, no. Just no. The young lady who took my order was great. But, that’s where it ends. Lettuce wrapped burger: patties had zero flavor. Fries: soggy, super oily and very salty. Drink: they were out of almost all drinks. Seriously though. So I went with Coke Zero because on one machine that’s all it had. Tasted like carbonated water. Ok went to the other machine. Got Sprite. Once again carbonated water. Sigh. Threw it out again and filled with Diet Dr. Pepper, only option left. Carbonated water! Pretty upset at this point so I just didn’t mess with the drink stations anymore. Sadly it doesn’t end there. Proceeded to get ketchup while I waited. The ketchup dispenser was empty. I just emptied ketchup packets in the container I had touched; as last resort. One of the female employees, not the cashier, had AirPods on with a face showing she couldn’t care less. Maybe she could.A customer was about to get ketchup so I told her that it was empty and that female employee heard me and rolled her eyes although I did not direct the comment at her. She just overheard me and when I turned she was staring at me I guess to show he heard me. Lol that’s insane.I don’t complain so I didn’t say anything and kept to myself but was contemplating whether I should just ask for my refund. Again I don’t like to cause a scene so I just took my food and left. Hopefully it was just the employees on this shift, which was around 6pm today. As a first timer at a Five Guys, I don’t think I will ever go back. Specially for the $23 dollars I paid for a double lettuce wrapped burger, small fries, and small carbonated water, I mean drink. $$$.
Atmosphere: 1
Food: 1
Service: 3
Vegetarian options: Sandwich
Atmosphere: 4
Food: 5
Service: 4
Literally would rate lower if possibleGet burger buns for your restaurant! Why am I finding out you have no buns after my food gets here. I'm assuming they pay the people there nothing because they sure act like it.
Food: 1
Delicious burger, but stinky restrooms ?
Atmosphere: 2
Food: 5
Service: 5
Restaurantji Recommends
Don't know how or why they rate 4 stars. Had lunch today .Burger was not worth $11.00 just for the burger. $8.00 for fries. Wife and I both agree burger flavor was OK but not the value they
Atmosphere: 2
Food: 1
Service: 2
Not sure what has happened to 5 guys but the burgers were awful this visit. Both drink machines were not working properly. They dispensed only carbonated water. No syrup. It didn't matter what you chose.
Atmosphere: 3
Food: 2
Service: 5
DECEMBER 7, 2023Cedar Hill, TXThe Staff Was Very Professional & FRIENDLY♡(the fries are flimsy & a little soggy)Crispy up the fries with clean/fresh cooking oil frequently and they will be THE BEST EATERY ♡
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburgers with the Works, Bacon Cheeseburger
Burgers taste good but their tiny for the price. Their fries are great. You get to choose from a large variety of toppings which is nice. Service is mediocre.
Food was wrong disgustingly maintained restaurant and restrooms and the service was horrible. Won’t be back. Ever.
Atmosphere: 1
Food: 1
Service: 1