Papa Johns Pizza
CLOSED$$ •
105 Beltline Dr Ste 800, Cedar Hill
About Papa John's
Papa John's Reviews
This place. Where do I start. . . .So, I've been ordering from this location for years. Never had any complaints. I ordered pizza last week and one of my pizzas was burnt. I called to I called and the guy told me that I would have to come and get it and I told him that I could not. Then, he put me on hold for 14 minutes. I hung up and when I called right back they put me on hold again. I filed a complaint with the Better Business Bureau and this was their response.
"Mgr...read full review
After several years of good food and quality service, tonight was a deal breaker. After waiting an hour, we received the wrong order. Not just wrong toppings but someone else's order entirely- from the other side of town! I waited on hold for 15 minutes to talk to someone only to be told to come pick up my order if I wanted it remade, told I didn't order what I did (I was looking right at the order!) AND after asking for a good number to reach the supervisor at, was refused the...read full review
After several years of good food and quality service, tonight was a deal breaker. After waiting an hour, we received the wrong order. Not just wrong toppings but someone else's order entirely- from the other side of town! I waited on hold for 15 minutes to talk to someone only to be told to come pick up my order if I wanted it remade, told I didn't order what I did (I was looking right at the order!) AND after asking for a good number to reach the supervisor at, was refused the...read full review
Ratings
Menu
Papa Johns Pizza provides phenomenal customer service, with staff going above and beyond to correct mistakes. The manager and staff, including Taumneia and Kayla, are kind, sweet, and apologetic. While mistakes can happen, the restaurant makes up for it with great service and good food, including their pizza. Note that double-checking orders is recommended to ensure everything is included, such as garlic sauce.