Idk why they advertise open until 11 pm if they close earlier and if you lucky to be there before they close thay have a bad attitude to serve ice cream and don't try to get a shake because employees act even worst. We Just going to a different place next time
Martha Ledesma
My husband and I decided to stop by and get some ice cream and the store was closed. It was 2:40 in the day on a Thursday and hours on door were listed as open as well on website! Went ahead and took our business elsewhere.
m s
Good seating. Consistently clean tables. Good service. There's a lady who decorates cakes who I could watch all day. Very zen. Only quibble is this location doesn't have chocolate fudge (lost a star for that). Oh, and the parking lot and traffic are too often very difficult and even dangerous, but that's not the franchisee's fault. Otherwise, my fave BR in the Austin metro area.
Edit: THIS LOCATION NOW HAS CHOCOLATE FUDGE!!!! Delighted to give that 5th star :)
Jim Nabholz
We arrived around 8:00pm on a Sunday evening... staff was super friendly. We got a couple of pints to go (pistachio and nutty coconut), fast, cheerful service... in and out in less than 10 minutes. Ice cream was great! Good experience! Recommend this location...
jimnabholz
We arrived around 8:00pm on a Sunday evening... staff was super friendly. We got a couple of pints to go (pistachio and nutty coconut), fast, cheerful service... in and out in less than 10 minutes. Ice cream was great! Good experience! Recommend this location...
Danielle “Danie G” Gutierrez
We love this place but especially after my experience on July 25th. I came in hoping to grab one of the ice cream pizzas. I didn’t see the Oreo one and wasn’t going to bother the two teenagers working. But the young lady asked if she could help me find something. I explained it was my daughter’s 17th birthday and she last minute wanted the Oreo ice cream pizzas. The young lady so sweetly said if I had 20-30 min she was happy to make it. After chatting with the two for a while I learned one was heading off to college and the other a senior this year. Coming from a military family and soon learning they both had military family backgrounds it just warmed my heart. They were both professional and ready to get life going. Thank you so much for the experience and of course the last minute ice cream pizzas it was by far the best one we have ever bought.
Paul
Can only try three flavors in the store and every time you ask to try it feels like a huge favor being done to you. Don't recommend to go there.
Miss Alaineous
Best mint chocolate chip icecream ever. Love the crispy airy plain cones too.
Sudheer Kakaraparthi
Great place
Erica Banaski
I made a special trip to this location yesterday afternoon (Thursday) around 4:30 pm to treat my daughter to ice cream and the store was just closed. Lights were off, chairs up, and door locked. There was no sign on the door and it appeared that the store had not even been opened up at all that day. Store hours posted on the door were 11am-10pm. This experience was frustrating and disappointing. I get that emergencies happen, but a sign on the door at least would have been something. Please do better!
Twas the first time coming to this ice cream store in this community! Got a cup of mint chocolate chip ice cream! It was a good one but wish it was less sweet!! The staffs were nice enough to let us try up to 3 spoons! Will be back again to try other flavors! Cheers 🥂
Kaytlyn Alverson
Was nervous considering the reviews, but was pleasantly surprised. Staff was friendly and the ice cream was delicious. We’ll definitely be back!
sohail karim
I went to this location on Whitestone with a group of family and UT graduates and the people are the counter were being stingy when asked for extra spoons. One of the employees rolled her eyes at my 11 year old daughter. This isn’t okay and I’ll be letting my colleagues and everyone know about this. Not ever okay to act like this.
Eric Winsbury
Took my wife there for a quick treat for her birthday and the women was very rude and talked down to her. Made the whole thing very awkward and my wife was upset. Walked in happy and left with angry wife. Happened on Monday April 27th
Tarun Nandi
Horrible customer service! Me and my family were mistreated at this Baskin-Robbins location on 4/25/2025 at 4:30pm by the lady serving ice cream. Will never return to this location again.
Idk why they advertise open until 11 pm if they close earlier and if you lucky to be there before they close thay have a bad attitude to serve ice cream and don't try to get a shake because employees act even worst. We Just going to a different place next time
My husband and I decided to stop by and get some ice cream and the store was closed. It was 2:40 in the day on a Thursday and hours on door were listed as open as well on website! Went ahead and took our business elsewhere.
Good seating.
Consistently clean tables.
Good service.
There's a lady who decorates cakes who I could watch all day. Very zen.
Only quibble is this location doesn't have chocolate fudge (lost a star for that).
Oh, and the parking lot and traffic are too often very difficult and even dangerous, but that's not the franchisee's fault.
Otherwise, my fave BR in the Austin metro area.
Edit: THIS LOCATION NOW HAS CHOCOLATE FUDGE!!!! Delighted to give that 5th star :)
We arrived around 8:00pm on a Sunday evening... staff was super friendly. We got a couple of pints to go (pistachio and nutty coconut), fast, cheerful service... in and out in less than 10 minutes. Ice cream was great! Good experience! Recommend this location...
We arrived around 8:00pm on a Sunday evening... staff was super friendly. We got a couple of pints to go (pistachio and nutty coconut), fast, cheerful service... in and out in less than 10 minutes. Ice cream was great! Good experience! Recommend this location...
We love this place but especially after my experience on July 25th. I came in hoping to grab one of the ice cream pizzas. I didn’t see the Oreo one and wasn’t going to bother the two teenagers working. But the young lady asked if she could help me find something. I explained it was my daughter’s 17th birthday and she last minute wanted the Oreo ice cream pizzas. The young lady so sweetly said if I had 20-30 min she was happy to make it. After chatting with the two for a while I learned one was heading off to college and the other a senior this year. Coming from a military family and soon learning they both had military family backgrounds it just warmed my heart. They were both professional and ready to get life going. Thank you so much for the experience and of course the last minute ice cream pizzas it was by far the best one we have ever bought.
Can only try three flavors in the store and every time you ask to try it feels like a huge favor being done to you. Don't recommend to go there.
Best mint chocolate chip icecream ever. Love the crispy airy plain cones too.
Great place
I made a special trip to this location yesterday afternoon (Thursday) around 4:30 pm to treat my daughter to ice cream and the store was just closed. Lights were off, chairs up, and door locked. There was no sign on the door and it appeared that the store had not even been opened up at all that day. Store hours posted on the door were 11am-10pm. This experience was frustrating and disappointing. I get that emergencies happen, but a sign on the door at least would have been something. Please do better!
Restaurantji Recommends
Twas the first time coming to this ice cream store in this community! Got a cup of mint chocolate chip ice cream! It was a good one but wish it was less sweet!!
The staffs were nice enough to let us try up to 3 spoons!
Will be back again to try other flavors!
Cheers 🥂
Was nervous considering the reviews, but was pleasantly surprised. Staff was friendly and the ice cream was delicious. We’ll definitely be back!
I went to this location on Whitestone with a group of family and UT graduates and the people are the counter were being stingy when asked for extra spoons. One of the employees rolled her eyes at my 11 year old daughter. This isn’t okay and I’ll be letting my colleagues and everyone know about this. Not ever okay to act like this.
Took my wife there for a quick treat for her birthday and the women was very rude and talked down to her. Made the whole thing very awkward and my wife was upset. Walked in happy and left with angry wife. Happened on Monday April 27th
Horrible customer service!
Me and my family were mistreated at this Baskin-Robbins location on 4/25/2025 at 4:30pm by the lady serving ice cream.
Will never return to this location again.
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