The lady who was working there was horrible. I asked for a moment to choose an ice cream for my daughter, but when we were ready, she responded with an attitude, as if we’d done something wrong just by taking our time. She even mumbled something under her breath, which felt rude and unprofessional.
I’ve been to many Baskin-Robbins locations where staff treated me with respect, but I’ve never encountered someone so disrespectful. When I asked her what the issue was, she acted as if it was unreasonable for a customer to take time to decide. Frustrated, I told her I no longer wanted the ice cream and started to leave.
Surprisingly, she offered a free cone without the ice cream!!! I tried to ignore her, but she kept going. When I questioned whether this was how they treated customers, she told me never to return to her store. I was about to call 911, but my daughter calmed me down and reminded me to ignore people like her. I would like to rating this store as -100000, I strongly recommend to avoid this location.
Carmon A
I called to ask what options they have for gluten-free and the lady that answered the phone with a rude "Hello!" As if I were some telemarketers calling her cell phone. I was thrown off guard cause I wasn't sure if I was calling the correct place. I asked her what gluten-free options she has and she said "WHAT?" All rude and yelling. So I asked if they have gluten free options and she said "absolutely NOT!" And then rudely says "Good Luck Finding That!" I am just shocked! So I asked her if she knows what gluten is and told her that many icecreams are gluten free. She said "well, Not Here at 31 Flavors!" And then hung up on me ! This person is extremely rude and inconsiderate and should not be dealing with customers. She obviously is not educated in the product she is serving and honestly this store is turning a blind eye to her lack of social skills cause there is no way she is hiding an attitude like that! And judging by the previous review before mine from 2 weeks ago, I would bet its the same lady, or they have HORRIBLE staff. I wouldn't trust going here if you have Celiac or other allergies cause she doesn't know or care about what she is doing.
Sherilyn Rains
The atmosphere is good and the ice cream is better. However, the service is so bad. The gal was incredibly rude. She rolled her eyes and begrudgingly served me. Will not be coming back, there's too many other places to go.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: 2 Scoop Sundae
William Cruse
Stopped in with the kids after eating at a nearby restaurant and we were immediately greeted by 2 friendly staff who were very engaging to my children. They mirrored the excitement of my kids and scooped us up some great ice cream.
Atmosphere: 5
Food: 5
Service: 5
Takoda Smith
I’m not one to ever make a bad review but Growing up baskin-Robbins was always an exciting place to go, the excitement going to get icecream and the workers being so sweet. It was my favorite tradition to go to baskin-Robbins with my grandparents any time we’d stay over. The prices were always reasonable, the people were ALWAYS so sweet. Until tonight 1/7/2025, I went to this location. It says it’s open until 10pm but that wasn’t the case, I went in at 8:50ish. I wasn’t welcomed by anyone, the girl who helped me. Had zero conversation with me, was straight up rude. Didn’t welcome me when she started helping me, didn’t say anything until i basically had to force a conversation. I almost walked out due to the fact she was so rude and disrespectful towards me and my friend. I’ve never felt this way about customer service till I met her. She immediately locked the doors the second we left, again ZERO words from her. I get if you don’t like job, but don’t put that on your customers.
Atmosphere: 1
Food: 5
Service: 1
Kristen Reilly
Oh, where to even begin with this absolute masterpiece of customer service? Online shows the store is open until 11 PM, so naturally, walking in at 9:50 shouldn’t have been a problem. But no, instead of welcoming paying customers, I was treated to the delightful scene of an employee herding out a group of young black men—who, mind you, were doing absolutely nothing wrong—like some power-tripping mall cop. Then, the doors were promptly locked, because clearly, the world might end if someone else dared to walk in.
When it came time for her to grace us with her service, this charming individual decided to channel all the professionalism of a toddler throwing a tantrum over bedtime. Slamming things around? Check. Glaring daggers? Check. Making her disgust for us mere mortals painfully obvious? Oh, absolutely. And as if her petulant behavior wasn’t enough, her colleague practically performed a Broadway production just to unlock the door for us to leave, only to slam it shut behind us like we’d personally offended his ancestors.
Oh, and the pièce de résistance? That little expletive-filled farewell with the pointing finger. How dare we inconvenience her by trying to spend money at her place of employment. The audacity, truly.
Let’s not forget the cherry on top—the store hours on the door scribbled over with a marker, because professionalism clearly peaked there too. We entered well before closing and would have been out before closing if you hadn’t felt the need to put on a theatrical display of your frustration. If you had simply done your job, we’d have been gone in minutes.
For someone who’s allegedly employed in the service industry, from someone who has also been employed in the food industry, here’s a quick lesson: serving customers—even the ones who show up close to closing time—is quite literally your job. If that’s too much for you, maybe consider another line of work, assuming you can find one that doesn’t involve interacting with humans at all, because based on this interaction, you’re not exactly winning anyone over with your charm, competence, or good looks.
And one more thing—jobs are getting harder to come by, so perhaps a little gratitude for the one you currently have is in order. Just a thought!
ANBY INC
We were served by old man, who told that he is the owner. Very upleasant and rude. We are not going to come back. Do not reccomend. Worst service ever
Atmosphere: 1
Food: 1
Service: 1
Teja Karuturi
The Young Lady who is serving here is having bad attitude and arrogant here. I had been to other stores and didn’t expect this kind of attitude.
Luna Love
Went in to use the restroom and get something small around 30 minutes before they closed. Had been in the bathroom for not very long when the door was knocked on by one of the employees very rudely telling me they’re doing closing tasks and I needed to “get out”. The ice cream is great, but I’d prefer to not be told to get out 30 minutes before they’re even supposed to close while I’m trying to do my business.
Atmosphere: 2
Food: 4
Service: 1
Harsha Vardhani
This location has very rude service and poor treatment of their customers. Not at all satisfied with the service here
The owner is friendly and staff l. I highly recommend this store to everybody!
Parking: It is easy here.
Kid-friendliness: Absolutely. Owner is very cool.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mint Chocolate Chip, Birthday Cake, Celebration Party Cake, 2 Scoop Sundae, Chocolate Chip Cookie Dough Polar Pizza
Sai P
Great service and quality of ice cream. Kids loved it.
Atmosphere: 5
Food: 5
Service: 5
Uri A
The ice cream was so good,and the staff was very nice
Atmosphere: 4
Food: 5
Service: 5
Kyle J.
Awesome ice cream. Friendly employees.
Atmosphere: 5
Food: 5
Service: 5
Benjamin Wong
This particular location is our family favorite and we come here regularly. The staff are extremely friendly and nice and what’s not to like about ice-cream? We love all the flavors!
The lady who was working there was horrible. I asked for a moment to choose an ice cream for my daughter, but when we were ready, she responded with an attitude, as if we’d done something wrong just by taking our time. She even mumbled something under her breath, which felt rude and unprofessional.
I’ve been to many Baskin-Robbins locations where staff treated me with respect, but I’ve never encountered someone so disrespectful. When I asked her what the issue was, she acted as if it was unreasonable for a customer to take time to decide. Frustrated, I told her I no longer wanted the ice cream and started to leave.
Surprisingly, she offered a free cone without the ice cream!!! I tried to ignore her, but she kept going. When I questioned whether this was how they treated customers, she told me never to return to her store. I was about to call 911, but my daughter calmed me down and reminded me to ignore people like her. I would like to rating this store as -100000, I strongly recommend to avoid this location.
I called to ask what options they have for gluten-free and the lady that answered the phone with a rude "Hello!" As if I were some telemarketers calling her cell phone. I was thrown off guard cause I wasn't sure if I was calling the correct place. I asked her what gluten-free options she has and she said "WHAT?" All rude and yelling. So I asked if they have gluten free options and she said "absolutely NOT!"
And then rudely says "Good Luck Finding That!"
I am just shocked! So I asked her if she knows what gluten is and told her that many icecreams are gluten free. She said "well, Not Here at 31 Flavors!" And then hung up on me !
This person is extremely rude and inconsiderate and should not be dealing with customers. She obviously is not educated in the product she is serving and honestly this store is turning a blind eye to her lack of social skills cause there is no way she is hiding an attitude like that! And judging by the previous review before mine from 2 weeks ago, I would bet its the same lady, or they have HORRIBLE staff. I wouldn't trust going here if you have Celiac or other allergies cause she doesn't know or care about what she is doing.
The atmosphere is good and the ice cream is better. However, the service is so bad. The gal was incredibly rude. She rolled her eyes and begrudgingly served me. Will not be coming back, there's too many other places to go.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: 2 Scoop Sundae
Stopped in with the kids after eating at a nearby restaurant and we were immediately greeted by 2 friendly staff who were very engaging to my children. They mirrored the excitement of my kids and scooped us up some great ice cream.
Atmosphere: 5
Food: 5
Service: 5
I’m not one to ever make a bad review but Growing up baskin-Robbins was always an exciting place to go, the excitement going to get icecream and the workers being so sweet. It was my favorite tradition to go to baskin-Robbins with my grandparents any time we’d stay over. The prices were always reasonable, the people were ALWAYS so sweet. Until tonight 1/7/2025, I went to this location. It says it’s open until 10pm but that wasn’t the case, I went in at 8:50ish. I wasn’t welcomed by anyone, the girl who helped me. Had zero conversation with me, was straight up rude. Didn’t welcome me when she started helping me, didn’t say anything until i basically had to force a conversation. I almost walked out due to the fact she was so rude and disrespectful towards me and my friend. I’ve never felt this way about customer service till I met her. She immediately locked the doors the second we left, again ZERO words from her. I get if you don’t like job, but don’t put that on your customers.
Atmosphere: 1
Food: 5
Service: 1
Oh, where to even begin with this absolute masterpiece of customer service? Online shows the store is open until 11 PM, so naturally, walking in at 9:50 shouldn’t have been a problem. But no, instead of welcoming paying customers, I was treated to the delightful scene of an employee herding out a group of young black men—who, mind you, were doing absolutely nothing wrong—like some power-tripping mall cop. Then, the doors were promptly locked, because clearly, the world might end if someone else dared to walk in.
When it came time for her to grace us with her service, this charming individual decided to channel all the professionalism of a toddler throwing a tantrum over bedtime. Slamming things around? Check. Glaring daggers? Check. Making her disgust for us mere mortals painfully obvious? Oh, absolutely. And as if her petulant behavior wasn’t enough, her colleague practically performed a Broadway production just to unlock the door for us to leave, only to slam it shut behind us like we’d personally offended his ancestors.
Oh, and the pièce de résistance? That little expletive-filled farewell with the pointing finger. How dare we inconvenience her by trying to spend money at her place of employment. The audacity, truly.
Let’s not forget the cherry on top—the store hours on the door scribbled over with a marker, because professionalism clearly peaked there too. We entered well before closing and would have been out before closing if you hadn’t felt the need to put on a theatrical display of your frustration. If you had simply done your job, we’d have been gone in minutes.
For someone who’s allegedly employed in the service industry, from someone who has also been employed in the food industry, here’s a quick lesson: serving customers—even the ones who show up close to closing time—is quite literally your job. If that’s too much for you, maybe consider another line of work, assuming you can find one that doesn’t involve interacting with humans at all, because based on this interaction, you’re not exactly winning anyone over with your charm, competence, or good looks.
And one more thing—jobs are getting harder to come by, so perhaps a little gratitude for the one you currently have is in order. Just a thought!
We were served by old man, who told that he is the owner. Very upleasant and rude. We are not going to come back. Do not reccomend. Worst service ever
Atmosphere: 1
Food: 1
Service: 1
The Young Lady who is serving here is having bad attitude and arrogant here. I had been to other stores and didn’t expect this kind of attitude.
Went in to use the restroom and get something small around 30 minutes before they closed. Had been in the bathroom for not very long when the door was knocked on by one of the employees very rudely telling me they’re doing closing tasks and I needed to “get out”. The ice cream is great, but I’d prefer to not be told to get out 30 minutes before they’re even supposed to close while I’m trying to do my business.
Atmosphere: 2
Food: 4
Service: 1
This location has very rude service and poor treatment of their customers. Not at all satisfied with the service here
Food: 5
Service: 1
Restaurantji Recommends
The owner is friendly and staff l. I highly recommend this store to everybody!
Parking: It is easy here.
Kid-friendliness: Absolutely. Owner is very cool.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mint Chocolate Chip, Birthday Cake, Celebration Party Cake, 2 Scoop Sundae, Chocolate Chip Cookie Dough Polar Pizza
Great service and quality of ice cream. Kids loved it.
Atmosphere: 5
Food: 5
Service: 5
The ice cream was so good,and the staff was very nice
Atmosphere: 4
Food: 5
Service: 5
Awesome ice cream.
Friendly employees.
Atmosphere: 5
Food: 5
Service: 5
This particular location is our family favorite and we come here regularly. The staff are extremely friendly and nice and what’s not to like about ice-cream? We love all the flavors!
Atmosphere: 4
Food: 5
Service: 5
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