Bunch of incompetent workers that can't explain left and right.
Atmosphere: 1
Food: 3
Service: 1
Caroline Reaves-Powers
Great choice of gluten free stuff too!
Atmosphere: 4
Food: 4
Service: 5
sam tenus
Recent order was mobile but found that food was not warm. Once reaching home found that one of the item that we paid for $8 was missing. I had to drive back again and show them the receipt but they were not apologetic at all they just made some funny laugh in the back that they missed … so disappointed. Most of the items they always miss something I think Chick-fil-A standard is going down … we always check to see if they have everything what we asked for.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Spicy Chicken Sandwich
Kevin Jones
No straw, no sauce, no napkins. Been going here for 10+ years but it jus doesn’t seem the same anymore
Maryum Mitchell
I'm really disappointed by this location. This is the closest location to where we order catering and for some reason, individual boxes are not BOXED. I've placed a few catering orders here and noticed we always run out of food with the trays, so I decided to do boxes instead. When I picked up and got back to set up, they had all of the sandwiches in one bag and separate bags for the chips & cookie! I get the logic of trying to put the warm items separate, but then you completely disregard what the order was placed for, which was for INDIVIDUAL BOXES!
I wanted to let this go, but a part of me felt the need to research this further before I made another order elsewhere. After speaking to seven other Chick-fil-A's in the nearby area - including the other franchised location in Leander - I was shocked to hear every single one of them package the meals INVIDUALLY in boxes - the sandwich, chips, cookie/brownie and condiments, all in one box together. I called that location back and spoke to the manager about my findings but he didn't seem to care. When I asked to file a complaint, he wouldn't give me the contact info for the franchise owner but said he would pass the message along with my phone number. Did I ever hear back? Nope, and I would rather have heard back before I made such a lengthy negative review.
Note to anyone ordering catering for an event - DO NOT USE THIS LOCATION if you are ordering individually boxed meals.
Food: 4
Service: 3
Kari
I recently visited Chick-fil-A and was disappointed with my experience regarding the ice cream machine. I placed my order and paid, unaware that the ice cream machine wasn’t working. I waited patiently in line, only to be informed when I arrived to the front of the drive thru line that the machine was out of service.
Clear communication is essential, especially for an establishment known for its high-quality customer service. A simple update at the time of ordering would have saved time and frustration. I hope this can be addressed in the future to ensure a smoother experience for customers.
I don’t visit Chick-fil-A often, and it was disappointing to have an experience similar to what I’d expect at McDonald’s. I hope the ice cream machine is fixed soon.
Lexi Driskill
good food and good service but i asked for grilled nuggets bc i am gluten free and the gave me breaded nuggets
Atmosphere: 5
Food: 4
Service: 4
Michael Casarez
They had me wait 15 minutes just for them to tell me they can’t serve me
possumking
Quick friendly drive through but complex to get in and out of this location
Atmosphere: 3
Food: 4
Service: 5
Shelby Wanslow
Don’t bother trying to place your order in advance here because you will sit in line for an extra 10 mins while everyone goes by in the lane beside you. I never have this problem at any other location.
Every single time we come through, they forget something or give us an entirely different thing. Once or twice is understandable but it's literally every single time
Atmosphere: 3
Food: 3
Service: 2
Nate Herzog
They changed their fries and they're horrible now!
Atmosphere: 1
Food: 1
Service: 3
Terri Kulick
Had a mobile order went to pick it up in the drive thru. Another vehicle was second in front of me with car turned off. Received my food and this same vehicle was blocking the bypass lane and not one employee told them to pull up. My food was cold and nasty. Also my order was not even right. I called the store left a message and have heard nothing back. Sad customer service has went to heck.
Atmosphere: 1
Food: 1
Service: 1
Anthony Sherrow
Forgot my food at this location again. Morning crew is not the best I am learning.
Bunch of incompetent workers that can't explain left and right.
Atmosphere: 1
Food: 3
Service: 1
Great choice of gluten free stuff too!
Atmosphere: 4
Food: 4
Service: 5
Recent order was mobile but found that food was not warm. Once reaching home found that one of the item that we paid for $8 was missing. I had to drive back again and show them the receipt but they were not apologetic at all they just made some funny laugh in the back that they missed … so disappointed. Most of the items they always miss something I think Chick-fil-A standard is going down … we always check to see if they have everything what we asked for.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Spicy Chicken Sandwich
No straw, no sauce, no napkins. Been going here for 10+ years but it jus doesn’t seem the same anymore
I'm really disappointed by this location. This is the closest location to where we order catering and for some reason, individual boxes are not BOXED. I've placed a few catering orders here and noticed we always run out of food with the trays, so I decided to do boxes instead. When I picked up and got back to set up, they had all of the sandwiches in one bag and separate bags for the chips & cookie! I get the logic of trying to put the warm items separate, but then you completely disregard what the order was placed for, which was for INDIVIDUAL BOXES!
I wanted to let this go, but a part of me felt the need to research this further before I made another order elsewhere. After speaking to seven other Chick-fil-A's in the nearby area - including the other franchised location in Leander - I was shocked to hear every single one of them package the meals INVIDUALLY in boxes - the sandwich, chips, cookie/brownie and condiments, all in one box together. I called that location back and spoke to the manager about my findings but he didn't seem to care. When I asked to file a complaint, he wouldn't give me the contact info for the franchise owner but said he would pass the message along with my phone number. Did I ever hear back? Nope, and I would rather have heard back before I made such a lengthy negative review.
Note to anyone ordering catering for an event - DO NOT USE THIS LOCATION if you are ordering individually boxed meals.
Food: 4
Service: 3
I recently visited Chick-fil-A and was disappointed with my experience regarding the ice cream machine. I placed my order and paid, unaware that the ice cream machine wasn’t working. I waited patiently in line, only to be informed when I arrived to the front of the drive thru line that the machine was out of service.
Clear communication is essential, especially for an establishment known for its high-quality customer service. A simple update at the time of ordering would have saved time and frustration. I hope this can be addressed in the future to ensure a smoother experience for customers.
I don’t visit Chick-fil-A often, and it was disappointing to have an experience similar to what I’d expect at McDonald’s. I hope the ice cream machine is fixed soon.
good food and good service but i asked for grilled nuggets bc i am gluten free and the gave me breaded nuggets
Atmosphere: 5
Food: 4
Service: 4
They had me wait 15 minutes just for them to tell me they can’t serve me
Quick friendly drive through but complex to get in and out of this location
Atmosphere: 3
Food: 4
Service: 5
Don’t bother trying to place your order in advance here because you will sit in line for an extra 10 mins while everyone goes by in the lane beside you. I never have this problem at any other location.
Atmosphere: 2
Food: 5
Service: 2
Restaurantji Recommends
Every single time we come through, they forget something or give us an entirely different thing. Once or twice is understandable but it's literally every single time
Atmosphere: 3
Food: 3
Service: 2
They changed their fries and they're horrible now!
Atmosphere: 1
Food: 1
Service: 3
Had a mobile order went to pick it up in the drive thru. Another vehicle was second in front of me with car turned off. Received my food and this same vehicle was blocking the bypass lane and not one employee told them to pull up. My food was cold and nasty. Also my order was not even right. I called the store left a message and have heard nothing back. Sad customer service has went to heck.
Atmosphere: 1
Food: 1
Service: 1
Forgot my food at this location again. Morning crew is not the best I am learning.
Atmosphere: 4
Food: 5
Service: 2
Slowest. Chick fil a. EVER.
Atmosphere: 1
Food: 3
Service: 1
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