This place is so dirty. We use to enjoy bringing our kids but every visit seems like the place only gets dirtier. The windows the doors the counters just not clean and when you look behind the counter it’s just a mess. Won’t be coming here anymore. Cleanliness is our top priority. Sorry.
Divya Bhargava
Unhygienic, short staffed, overcooked boba .. will not go again.
Kol
The tapioca is delicious with a wonderful texture. The employee helping us double checked throughly for allergens which was greatly appreciated
Zac Foxx
Excellent bubble tea from a solid chain shop!
Achal Joshi
Cheap material cups not from Happy Lemon. They cracked easily. It did not even sustain the weight.
Jeremiah Loyd
Got the Ube taro cream (d6), it tasted like cleaning chemicals and the boba was over cooked
Anima Nascosta
I very rarely leave negative reviews. I know what it’s like to work in food service, and folks typically don’t get paid enough to care if some Karen didn’t get the correct level of sweetness in her boba. But there is clearly a management issue going on here.
I do not blame the girl behind the counter. It’s not her fault she was the only one working, it’s also not her fault that she was so overwhelmed by DoorDash orders that she took 15 minutes to make our drinks, or that she burned our waffle the first time.
The place was also gross, and not the kind of gross you can blame on the girl behind the counter. This is the kind of gross that accumulates after many months of neglect and lack of controls. Dirt and grime around the floor boards, loose panels on the ceiling, sticky condensation/ grease on the walls, and broken machines. That’s why it doesn’t surprise me at all that I ended up sick after eating there.
I don’t know if it’s the company or the franchise owner who needs to hear this, but 1) do a better job of supporting your staff 2) if you insist on having only one person working, allow them to turn off DoorDash orders 3) replace broken equipment, and have a backup for critical machines (like the waffle maker) 4) adhere to proper cleaning procedures and inspect them frequently - most immediately I would suggest checking your water filtration and ice maker
No, I don’t need a response or an offer of recompense - just do better
Christine Le
Would give 0 stars if I could. Do not go to this location. The owners only had 1 employee working and she was totally overwhelmed. She forgot our order because she had so much going on. Waited over 40 mins for our drinks. Avoid at all cost.
Excellent choice of Teas n Drinks, nice ambience as well… Their waffles are tasty too 👌🏻
Jordan Zafer
Great milk tea and waffles!
Raunak Choudhary
Worst experience ever..wanted mango boba but they charged 17$ in total not up to the mark.
Mulan Hua
Today’s service is really bad. First, the plastic top on the top was not fully closed, so it spilled it out, we asked them to help us fix it, so the lady just peal off the plastic top, but we thought that they should at least refill a little for us, but the just put it in the machine and close the plastic top for us. Later, when we are drinking the drink, we sip up some random black plastic. We would understand that if it is just one or two black plastic pieces, but no it’s a lot!! So we don’t understand what is happening today, the quality is usually really good!!😮💨😡
Cecília Pimenta
Amazing Lemon Slushy and Mango Matcha Smoothie. Make sure you order the Bubble Waffle too!
Good tea! Good service!
This place is so dirty. We use to enjoy bringing our kids but every visit seems like the place only gets dirtier. The windows the doors the counters just not clean and when you look behind the counter it’s just a mess. Won’t be coming here anymore. Cleanliness is our top priority. Sorry.
Unhygienic, short staffed, overcooked boba .. will not go again.
The tapioca is delicious with a wonderful texture. The employee helping us double checked throughly for allergens which was greatly appreciated
Excellent bubble tea from a solid chain shop!
Cheap material cups not from Happy Lemon. They cracked easily. It did not even sustain the weight.
Got the Ube taro cream (d6), it tasted like cleaning chemicals and the boba was over cooked
I very rarely leave negative reviews. I know what it’s like to work in food service, and folks typically don’t get paid enough to care if some Karen didn’t get the correct level of sweetness in her boba. But there is clearly a management issue going on here.
I do not blame the girl behind the counter. It’s not her fault she was the only one working, it’s also not her fault that she was so overwhelmed by DoorDash orders that she took 15 minutes to make our drinks, or that she burned our waffle the first time.
The place was also gross, and not the kind of gross you can blame on the girl behind the counter. This is the kind of gross that accumulates after many months of neglect and lack of controls. Dirt and grime around the floor boards, loose panels on the ceiling, sticky condensation/ grease on the walls, and broken machines. That’s why it doesn’t surprise me at all that I ended up sick after eating there.
I don’t know if it’s the company or the franchise owner who needs to hear this, but 1) do a better job of supporting your staff 2) if you insist on having only one person working, allow them to turn off DoorDash orders 3) replace broken equipment, and have a backup for critical machines (like the waffle maker) 4) adhere to proper cleaning procedures and inspect them frequently - most immediately I would suggest checking your water filtration and ice maker
No, I don’t need a response or an offer of recompense - just do better
Would give 0 stars if I could. Do not go to this location. The owners only had 1 employee working and she was totally overwhelmed. She forgot our order because she had so much going on. Waited over 40 mins for our drinks. Avoid at all cost.
Mango slushy lemonade and ube smoothie are yummy
Restaurantji Recommends
Excellent choice of Teas n Drinks, nice ambience as well… Their waffles are tasty too 👌🏻
Great milk tea and waffles!
Worst experience ever..wanted mango boba but they charged 17$ in total not up to the mark.
Today’s service is really bad. First, the plastic top on the top was not fully closed, so it spilled it out, we asked them to help us fix it, so the lady just peal off the plastic top, but we thought that they should at least refill a little for us, but the just put it in the machine and close the plastic top for us. Later, when we are drinking the drink, we sip up some random black plastic. We would understand that if it is just one or two black plastic pieces, but no it’s a lot!! So we don’t understand what is happening today, the quality is usually really good!!😮💨😡
Amazing Lemon Slushy and Mango Matcha Smoothie. Make sure you order the Bubble Waffle too!
Loading...