Garlic breadsticks were horrible and hard litteraly ordered from uber eats yesterday night.
Atmosphere: 2
Food: 2
Service: 2
Denis C
Good service!!! Perfect pizza!!!
Food: 5
Service: 5
Jack Stevenson
One of the worst pizzas I have ever eaten. No sauce. Very little cheese and just cold and gross. I will never order from this location again..garbage. Really just disappointing. Put more effort into your pizzas! The peppercini had a bite out of it. Disgusting. Doordash drivers need to be held accountable for this..eating people’s food are you kidding me!!
Atmosphere: 2
Food: 1
Service: 3
Sebastian Halama
good food
Atmosphere: 5
Food: 5
Service: 5
The Google Guy
Worst Customer Service Experience – Manager Victor is a Disaster
I ordered a large pizza from Papa John’s through their official website. The delivery driver (from DoorDash, which Papa John’s uses for deliveries) arrived, confirmed my name, but handed me the wrong order. She even said she told Papa John’s manager Victor my name — so the mistake clearly started at the store.
When I called the store, Victor immediately blamed the driver, claiming she asked for a different name. That’s not possible — each driver delivers a specific order, and she clearly had mine but was given the wrong food. This isn’t even the first time this location messed up my order; it happened about two months ago, but I let it slide then.
Instead of listening or offering a solution, Victor started making up stories — saying my driver was “still there but refusing to deliver.” Reality check: the driver had left 30 seconds earlier, and the store is 15 minutes away. When I asked how he was going to fix the situation, he took a deep breath and acted like it was my problem. Then, he raised his voice, lied again, and eventually hung up on me after telling me to “call DoorDash” — even though I placed the order directly on Papa John’s website.
I called back, but he refused to answer. Since I paid and had no food, I drove to the store. I recorded the interaction — I spoke calmly, asking why he was being so rude and where the customer service was. He just kept babbling excuses, refused a refund or replacement, and then shockingly called the police, claiming I was a problem when I simply wanted what I paid for. The cops showed up, and Victor actually asked them to ban me from the store.
I’ll be calling corporate first thing tomorrow. If this is how Papa John’s allows its managers to treat paying customers, then it’s no surprise this location is so poorly run. Avoid this place at all costs — especially while Victor is in charge.
Atmosphere: 1
Food: 1
Service: 1
am 1659
One of the worst service you can receive. No acknowledgement of customer walking in for a pickup. Just kept me waiting for 10 mins just for a 2 sec pickup. On asking about it no response just more attitude. Both employees were not wearing gloves, no head caps nor a apron.
Do yourself a favor and go somewhere else where they appreciate the customers.
Food: 1
Service: 1
Teresita.l Arnold.
Pizza was hot and ready on time. Workers were friendly.
Atmosphere: 5
Food: 5
Service: 5
Dana Wilcher
None of the workers were wearing gloves while rolling and handling dough… pretty gross.
Atmosphere: 1
Food: 1
Service: 1
Javier Hernandez
Very slow service
Atmosphere: 3
Food: 4
Service: 1
sahithi
I ordered a vegetarian pizza, garlic Parmesan sticks, and jalapeño knots. Everything was delicious, though the sticks were a bit salty. I was initially hesitant ordering here due to the low ratings, but the staff greeted me warmly with smiles and made me feel welcome!
This used to be a good location but has gone down hill. They’ve messed up our order the last 3 times in a row, with the last order completely forgetting to make one of the pizzas. We won’t be returning to this location.
Atmosphere: 1
Food: 3
Service: 1
Brenden Helinski
Victor/vic is a legend, hard working guy who only wants to satisfy the customers needs! Food was also above average as far as papa Johns goes! Thanks for what you do man! Y’all got a 15 star crew member who is dedicated!
Atmosphere: 5
Food: 5
Service: 5
Jonathan Douglas
Do not order delivery from this location!
Atmosphere: 1
Food: 3
Service: 1
Rick Pina
The dough was raw!!! It honestly was. I got a refund though.
Food: 1
Marc Trivane
BEST PIZZA IN TX!!! GET IT WELL DONE!!! THE G M MR ADDISON RUNS THE BEST PAPA JONSS IN TX!!
Garlic breadsticks were horrible and hard litteraly ordered from uber eats yesterday night.
Atmosphere: 2
Food: 2
Service: 2
Good service!!!
Perfect pizza!!!
Food: 5
Service: 5
One of the worst pizzas I have ever eaten. No sauce. Very little cheese and just cold and gross. I will never order from this location again..garbage. Really just disappointing. Put more effort into your pizzas! The peppercini had a bite out of it. Disgusting. Doordash drivers need to be held accountable for this..eating people’s food are you kidding me!!
Atmosphere: 2
Food: 1
Service: 3
good food
Atmosphere: 5
Food: 5
Service: 5
Worst Customer Service Experience – Manager Victor is a Disaster
I ordered a large pizza from Papa John’s through their official website. The delivery driver (from DoorDash, which Papa John’s uses for deliveries) arrived, confirmed my name, but handed me the wrong order. She even said she told Papa John’s manager Victor my name — so the mistake clearly started at the store.
When I called the store, Victor immediately blamed the driver, claiming she asked for a different name. That’s not possible — each driver delivers a specific order, and she clearly had mine but was given the wrong food. This isn’t even the first time this location messed up my order; it happened about two months ago, but I let it slide then.
Instead of listening or offering a solution, Victor started making up stories — saying my driver was “still there but refusing to deliver.” Reality check: the driver had left 30 seconds earlier, and the store is 15 minutes away. When I asked how he was going to fix the situation, he took a deep breath and acted like it was my problem. Then, he raised his voice, lied again, and eventually hung up on me after telling me to “call DoorDash” — even though I placed the order directly on Papa John’s website.
I called back, but he refused to answer. Since I paid and had no food, I drove to the store. I recorded the interaction — I spoke calmly, asking why he was being so rude and where the customer service was. He just kept babbling excuses, refused a refund or replacement, and then shockingly called the police, claiming I was a problem when I simply wanted what I paid for. The cops showed up, and Victor actually asked them to ban me from the store.
I’ll be calling corporate first thing tomorrow. If this is how Papa John’s allows its managers to treat paying customers, then it’s no surprise this location is so poorly run. Avoid this place at all costs — especially while Victor is in charge.
Atmosphere: 1
Food: 1
Service: 1
One of the worst service you can receive. No acknowledgement of customer walking in for a pickup. Just kept me waiting for 10 mins just for a 2 sec pickup. On asking about it no response just more attitude. Both employees were not wearing gloves, no head caps nor a apron.
Do yourself a favor and go somewhere else where they appreciate the customers.
Food: 1
Service: 1
Pizza was hot and ready on time. Workers were friendly.
Atmosphere: 5
Food: 5
Service: 5
None of the workers were wearing gloves while rolling and handling dough… pretty gross.
Atmosphere: 1
Food: 1
Service: 1
Very slow service
Atmosphere: 3
Food: 4
Service: 1
I ordered a vegetarian pizza, garlic Parmesan sticks, and jalapeño knots. Everything was delicious, though the sticks were a bit salty. I was initially hesitant ordering here due to the low ratings, but the staff greeted me warmly with smiles and made me feel welcome!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This used to be a good location but has gone down hill. They’ve messed up our order the last 3 times in a row, with the last order completely forgetting to make one of the pizzas. We won’t be returning to this location.
Atmosphere: 1
Food: 3
Service: 1
Victor/vic is a legend, hard working guy who only wants to satisfy the customers needs! Food was also above average as far as papa Johns goes! Thanks for what you do man! Y’all got a 15 star crew member who is dedicated!
Atmosphere: 5
Food: 5
Service: 5
Do not order delivery from this location!
Atmosphere: 1
Food: 3
Service: 1
The dough was raw!!! It honestly was. I got a refund though.
Food: 1
BEST PIZZA IN TX!!! GET IT WELL DONE!!! THE G M MR ADDISON RUNS THE BEST PAPA JONSS IN TX!!
Atmosphere: 5
Food: 5
Service: 5
Loading...